Online care
Yes
AxessPointe Community Health CentersArlington in Akron
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
Health and safety
Mask required
Yes
Temperature check required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Highlights
COVID-19 testing centre
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointment required
Yes
Appointments recommended
Yes
Appointment required
Yes
Tests limited to certain patients
No
Phone: +1 330-724-5471
Site: http://axesspointe.org/
Site: http://axesspointe.org/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (117)
They have a lot of patience...not enough time.feels rushed
They are going through some issue with their Phone service which has been causing issues with getting calls returned however they are aware and are working on it that being said this is a great place friendly helpful people great doctors .
Its great. Nurses and doctors are great. The biggest draw for me is medical, dental, and having blood drawn is under the same roof. Also the on site pharmacy. Negatives? Reception staff can sometimes be rude and detached. And its in a very ghetto part of town. But convenience keeps me coming back.
Good staff that I have met so far
Very unsatisfied. I ran into traffic and was 6 minutes late for an appointment. I understand I was late but there should be a little bit of a grace period. Now they are saying I wont get seen. Im usually always 20 minutes early. They have to understand things happen...Ill definitely be looking for another dental practice because along with them not letting me in a little late theres nothing about patient care at this place.
I initially had a bad experience years ago, but I recently went back and have a great doctor that’s helping me get my health back on track. I especially love the pharmacy. They’re very helpful and I get texts when refills are ready.
Both times I was here waited over a half hour over my scheduled time to be seen. Second time I was here I believe they forgot to check me in and I waited about an hour for an 8 am appointment. Don’t think these people understand their patients have jobs they need to get to and that their time is precious.
This is my go to doctors office and pharmacy location. Wouldnt have it anyother way. Great service, wonderful staff. The pharmacy is really good here. Ive never experienced prescription mix-ups, mistakes, or a lot of the confusion that Ive experienced at other pharmacies. The pharmacists and technicians are always knowledgeable and friendly. And, I wouldnt trade-in my Doctor for anyone else. Shes the best.Theyve recently undergone extensive reconstruction and remodeling. If youve never visited this location you really need to stop by and check it out. Theyve even remodeled the parking lot. Theres more parking spaces and the lot is more organized and spaceous. I love this location.
I was diagnosed with many dental cavities. Nobody answered my questions properly and Dr. Molly Beutel got FED UP REALLY quickly. She answered me vaguely and didnt consider elaborating them. I had to turn my head all the way around, she noticed my discomfort but never had the courtesy to sit in front of me. She is experienced, but she should cooperate with her patients and respect what they want and find a middle ground as well. OR explain everything before you do it. I was overwhelmed by her rigid attitude and started crying but she never confided or gave me support. Her rigid attitude and rudeness hurt my feelings. Some patients, like me, also have a language barrier and doctors should be willing to understand THAT. This is CLEAR discrimination.
I love this place. Nurse Jenna takes care of my health when I dont, gotta love it.
Really great staff. Hidden gem in the community. Full service community medical and dental clinic. Flu shots, Shingles and other Vaccines, Covid tests and vaccines. By appointment only.
Dr. Moreno is a great PCP. She answers all my questions in intricate detail, and is very resourceful on giving me directions of what I need to due do too
Arrived @2:05 for a 2:00 appointment and was turned away for a procedure that I really needed to have done. Meaning they made me reschedule.?!? 😲 Demonstrated poor business sense and really wasnt too customer friendly.
Very nice and professional people
Made an appointment in the Barberton office.after paying lyft $12.60 to get there i was told my doctor was not in that office that day. waste of time and money. quacks!!!!!
I am sure this place is immigrant friendly only anybody else is treated very poorly Ive heard the difference myself on how the receptionist talks to blk people as supose to the immigrants this place is a pass by find better service elsewhere.
I appreciated the professionalism and efficiency. The facility is clean and organized.The doctor I spoke with was patient with me and did not rush to complete our time together. For a community facility it is well run. This is different from most community health centers that I have seen in cities like LA and Baltimore.
Well it is a clinic so dont expect much, its clean enough, the wait can be up to 2 hours with an appointment without one 3 or longer. Most of the doctors are rude, Ive overheard the front desk talking about people. They dont get back to you very quickly you just have to stay on them. Scripts could take weeks. I live close so I deal with it.
The fact that I had to wait outside during my daughters appointment just because of where Im employed at is so unprofessional and beyond me.. Arent the staff supposed to be wearing a mask? Ok I was wearing mine and still got discriminated against, not because I refused to wear a mask inside not because I had symptoms and/or high fever but I got told to wait outside because of where I worked. Given the location that they serve Axcess point has some nerve!!
Very disappointed in AxcessPointe. Trumped up charges and inefficient staff. I have summa care insurance, yet they only send me to Akron general. I have zero copay yet they charge 57$ I get free labs yet I am chargered 700$
Trying to get my teeth cleaned now for 14 months now. they dont care about your health nor their patients.no insurance no decent care.....
Awful. No flexibity on showing up 5 minutes late for an appointment. Didnt get checked in until 8:25 and then told I couldnt be seen. They wasted my time and now I have to reschedule my dental cleaning. Not with them, thats for sure.
The worst place you could go! Rude , HR staff in front are completely useless and can’t handle their day to day tasks. Completely unprofessional and should be rated at no stars. Help yourself and go to another doctors office.
Can I give them a zero stars? Back in 2014 they pretended to be the same as Akron General Hospital. Lets say their replies to my questions like why isnt my medical records arent in your computers? Their replies were something like this; they (AG) havent gotten our database downloaded yet. Me asking, Where are my files from my previous doctors? Why do I have to sign release forms again when we just did all of them 2 weeks ago at my last visit? The staff at this community health center were trained to be very evasive about the relationship with Akron General. Honestly people these policy-processes are the lowest form of scum because our lives are on the line. This isnt a car sale. For me it is life or death. March 2017 brought the biggest lies of all. I cant work a job with my pains and disabilities. So I got a leave of absence at work, filed a short-term disability claim with my insurance company, and these human beings never completed the doctor statement forms even though my insurance agent and myself faxed it to them everyday for about 10 days. No one called to offer a solution or identify the cause. At this point I am losing my mind worrying that I surely lose my job and get denied on my insurance claim. Sure enough that is what happened. The doctor that was my medical appointment promised to complete the necessary paperwork. Never happened. Their compliance oficer sad that they have a policy that their resident doctors nor the attending doctors can fill out or sign an insurance form. BTW, there is NO such policy. This medical group has yet to use modern medicine tests like x-rays, MRIs ultrasound, EMGs or anything that might point to a possible condition. Three years and NO DIAGNOSIS! Really! I am not kidding. So naturally I am boiling over from three years of deceit, cover-ups and lies. If anyone goes to Broadway st to internal medicine you will not get a board certified doctor. They are all resident (learning) doctors with virtually NO experience. That is okay with me if you lay it out and be honest about it but more importantly that resident calls a meeting for suggestions, guidance, council from experienced board certified doctors and nurses. I am truly close to falling in a casket and get this whole thing out of my way. Last week as usual the nurses, doctors and staff never called me back regarding prescription refills. Im on a fairly large cocktail of pills. After I have been angry at them for so much they now retaliate by not refilling the medications I have to have. And never called me to say we dont want you as a patient and we are not refilling anything. At least I would know! I spoke with a nurse today and the dirt-bag staff has brought my case-file to the Board of Directors for ass-point community health hazard centers. So forget about any medications, reconciliations, positive action plans or anything. They keep billing CareSource (my Insurance) for everything collecting their money with little regard for the realities that they have participated in. After the fiasco they caused by not signing and completing one little simple standard normal form, they stand stiff and proud apologizing for nothing and continuing with their lies and cover-ups. This letter is only one part of the circus act with many more examples. Also be wary of this information: that they publish! They say they are federally subsidized so their belief is, they are all federal employees and hold themselves free of prosecution. They state (In Writing!) in order to bring any liability to anyone there you must prosecute the United States of America. Really, this isnt a joke. So lets say a doctor prescribes a pill for your condition and you die or get very sick, unfortunately. If you consult a law firm to force some monetary reward you cant win and you cant hold anyone there responsible without suing the UNITED STATES OF AMERICA.UNBELIEVABLE!
Cheap place for a doctors/dentist visit and it has a pharmacy. Accepts most health plans. Make an appointment or you could be in for a long wait.
Very unsatisfied with the service I was provided today at Axess Point. I had a appointment at 9:30 am. The expressway was closed and the detour took me in a circle so I had to come all the way down Wilbeth to get to Arlington. So I arrived at Axess Point at 9:41. I told the receptionist that the expressway was closed and the detour took me in a circle so this is way I was late so she went to the back to ask the dental cleaner if she would still take me but she refused to take me. I DID NOT APPRECIATE THIS ONE BIT BECAUSE IT WAS NOT MY FAULT I WAS LATE, I AM VERY UPSET AND I WILL TELL OTHERS ABOUT HOW AXESS POINT TREATS THERE PATIENTS. THIS IS BAD BUSSINESS, HOW DO YOU EXPECT TO KEEP CUSTOMERS HAPPY TREATING THEM IN THIS WAY? I will no longer attend axess point if I dont have to. I feel like because of the circumstance they could have still took me, after all I was only 10 minutes late do to the highway being closed. I will demand that the CEO get there workers in check because this is wrong!!!!!!!!!!! I will go to Angel Dental in the same plaza, they gave a an appointment!!!!!!!!
Access point has been a positive pivotal point in my health care. the staff is wonderful, kind, and attentive to my needs,
We are so thankful to Mrs. Heather Gunnoe ,one of the financial counselor at this area.,without her helped my mom didnt set her diagnostic mamo and her eye surgery..Once again, thank you Heather Gunnoe for your above and beyond service to our community ..God bless you always!
Primarily use the dental services and have always been very pleased with how we were handled and the professional level of service that was conducted. We will continue to go to Axess Pointe and recommend others to go as well.
Its ok
The best practitioners are leaving and so is the quality of care..they try I guess... wouldnt recommend this facility unless its for minor dental services
Nice staff, practice good social distance and very on time when it comes to appt.
I guess it is ok for some people with very little money in thier pockets but i dont like them at all
Greatly remodeled, the staff seems to really love servicing people, very professional and I feel a great sense of privacy while I am there. Thank you Axess Pointe
I really like the courtesy and professionalism that really make me feel like that Im family instead of just a client or patient.
Can’t get through on the phone to make appointment not good
I checked in, waited an hour before I asked and they marked me a no-show. Since they skipped my appt I had to reschedule. Wait another month with a toothache. (Arlington office)
Pretty good so far. Nice people, good, caring doctors.
Love the compassionate care and treated as an actual patient by the entire staff and not just a number.
Dont go there for help with any painful conditions. They will lable you an addict an you wont be able to get help from anyone after that.
This office is one of the best. They have the friendliest staff and the best doctors. I would definitely recommend this office to everyone.
It was closed during business hours
Ive had the best health care and service with Axess Pointe much better than I ever had with anything summa ever offered.
Great experience. Thank you for what you do.
Very rude and unprofessional. Never again will I take my children back here. And never will I come back either. Put a fork in me. Im done.
Hours posted vs them being there are FALSE and that’s annoying.
No review at this time
Bless Access for helping people who are in bad health to get better
Good doctors, in house pharmacy, helps if you have no insurance and has a range of services
Very nice people. On the phone and in person.
Dont ask for help if you might be having a heart attack. They will watch you die
So far I like this place they have alot there and the pharmacy being right inside is a plus
The worst if you really need medical services I do not recommend this place
Cant get anyone on the phone.App issues..
This place is a disgrace and very unprofessional especially the front desk registration I’m glad I switched locations
A wonderful place that could have for you that care for you
Like the new look fast service not long waits
I am waiting for my best friend. Its the slowest place ever!!!!
If you absolutely need help go here, if you can go elsewhere DO
They are so very nice theyThey do take the time out and listen to me
Wic office moves pretty fast
Axesspointe is there for me all the doctors and all the referrals that you can need are there
Pharmacy is amazing help .
Great dentist and dental staff.
Nice people. It didnt hurt a bit.
I had an interview there. Great organization
Best dental care,. And they care about you
Excellent place to go to have a check up.
Amazing place for healthcare and dental.
Talked to them thru the pbone
Friendly folks. Very informative and helpful.
Great experience with doctors and staff
Truly grateful for all of their work
Great place..nice facility
Very satisfied with the service
Love the people was so helpful
Slow slow SLOOWWWWWWW :(
Great service!
I have a an amazing DR.
Not very fond
My teeth....feel clean
Great Doctors and staff!!!
Very disappointing and they are lazyyyyyyyyyy
Nice staff
Love my dr
Good dental team
Nice work done.
Great Dr
New stores and places to eat
Great place to for colds
Great service!
Saved my life.
Perch was good
Ok
Love this place.
Positive experience
Clean place
Friendly Staff.
Slow
Very efcicent
Its okey place
Great Care,
Dentist here
Doctors office
Excellent service
No
Excellent service
Total reviews rating 3.9
117 Reviews for AxessPointe Community Health CentersArlington 2023:
Review №1
2022-08-15This is the rudest, most unprofessional place I’ve ever encountered!! They only call to remind of one appointment in the family and then are rude at check in! Asked to speak to a supervisor and was put on hold over 20 minutes and never connected to anyone. When we arrived on site the check-in lady was nasty and said she had heard about me. As someone who has worked in healthcare in the past, that comment was not only unnecessary, but should’ve never come out of her mouth!! The poor elderly gentleman in front of us was told he didn’t even have an appointment and he said that they had called to confirm it. They were just as rude to him. I felt worse for his situation as he stated he needed medication refilled.I wouldn’t recommend this place to anyone and hope that they learn how better to run things! Definitely won’t return!!!!!
Review №2
2022-06-23The people that work here is not professional at all…. Girls at the front desk were both on their cellphones instead of working, medical asst as well as the nurse practitioner was very unprofessional and they need to do better cause they never know when someone is recording them….
Review №3
2022-04-19I didnt spend alot of time here as I had to go due to my regular dentist not being in at barberton. As I sat and waited I listened to the receptionists and they didnt seem very friendly and I saw them on their phones, which I found very unprofessional. But it seems anywhere you go these people spend more time on their phones than doing work, guess thats why no one ever answers a phone at the place they are employed. Just a bad practice to allow your receptionists on their personal phones during work hrs, unless they are havin an emergency.
Review №4
2022-05-20Axesspointe is supposed to bill you on a sliding fee schedule. I qualify for a reduced rate because of my low income. My lab bills are supposed to be no more than ten dollars per visit. I constantly get billed from their Labcorp partner for the balance of what medicare considers my co-pay. This is in addition to my ten dollar payment to Axesspointe for the lab work. When i try to get it straightened out with Axesspointe they tell me they dont have anything to with labcorp billing and to call the lab. When I call the lab they say talk to Axesspointe. Nothing gets straightened out and because I have insurance, I get double billed. I wish Axesspointe managment would get this problem worked out. After all, I went there because they are a government subsidised program and were supposed to help low income people. All I get are billing headaches. Shame on you Axesspointe!
Review №5
2022-06-11Pretty good place to go to for medical care. Was treated nice. The people are were kind and professional
Review №6
2022-01-31Genuinely just don’t go here. I’ve been going to other AxessPointe locations for years now and have never had an experience as poor as my first time at this location.Terrible service, bad attitudes, waiting over an hour for nothing but a flu shot???I rarely ever leave reviews, and even less often bad reviews. So, seriously, I couldn’t recommend this place any less. I could go on but to be honest my whole experience was a whole lot of Nothing.. I sat for 30+ minutes after a basic checkup waiting for a flu shot but instead just heard all the nurses laughing and talking in the hallway next to me for at least half the time.
Review №7
2022-01-08No one ever answers the phone and I always wait DAYS for a return call then when I finallyget a answer on the phone and explain no one calls me back Im then told my concerns would be forwarded to the doctor then no one ever calls back! Absolutely Unbelievably poor service.
Review №8
2021-10-23Your normal hood medical facility limited service and dental services. Takes more than a month to get a dental appointment. No cosmetic dentistry. Routine care. For poor people. Low employee morale nobody is happy or smiles. Yes its ratchet but they eventually get the job done.
Review №9
2021-11-15Ackerman was the doctor I seen ! She was very rude to me ! I’m a grown woman and she’s talking to me like a child . I do not respect her not one bit , then I hate how they try and play you like you can’t do what you want I make my own decisions . Also told me she was going to send in my prescription but never did , I’ll never go back there again .
Review №10
2021-04-19Doctor Jenna , is my doctor there. I just love her, shes great. She takes good care of me. And everyone there is so kind and helpful including the pharmacy.