Active military discounts
Yes
Avis Car Rental in Dayton
Categories
Location on the map
Dayton, Montgomery County, Ohio, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 937-222-6705
Site: https://www.avis.com/en/location...
Site: https://www.avis.com/en/location...
Opening hours
- Monday:7:30AM–5:30PM
- Tuesday:7:30AM–5:30PM
- Wednesday:7:30AM–5:30PM
- Thursday:7:30AM–5:30PM
- Friday:7:30AM–5:30PM
- Saturday:8AM–1PM
- Sunday:8AM–12PM
Avis Car Rental in other cities:
Comments (118)
Completely ridiculous company. The agent at the counter completely rude and unprofessional refused to help us solve anything. Definitely would never use again. After making reservations almost 2 months prior I talked to them several times to make sure everything was complete and ready to go the day of pickup but when we got there we did not qualify for the car because of credit and they would not take our bank card after they already charged it for the full rental price. They said we needed a major credit card for the file which we do not have. After we found out we could not get our money back for 7-10 days. Thank god we had money put up or our whole vacation would have been a bust. They lady at the counter got mad because we were asking every way possible to try and get the car. She lied to us several times because she did not want to help us no longer as it frustrated her. She could care less how one button on the computer could change our plans and vacation for 6 people. She was completely heartless. Then after talking to a supervisor at corporate we got a car and she is now being investigated. But the kicker is when we returned the car we got the same lady and all she would do is smirk and laugh why she checked us out. And the lady in the back working with her was making jokes saying that they better watch out because we might call corporate. Completely unprofessional and if it wasnt for the age and wisdom I would of reached out and touched someone at that point. I hope they give my name to there husband because Im gonna dog walk him so bad it might teach her a lesson
I have rented several cars from this location on short notice. All experiences were GREAT! The counter staff is friendly and professional. And the cars themselves were clean and maintained. I will continue to rent cars from this location!
Trash! I will not go back to this location the car was filthy with cigarette smoke smell and a cigarette burn in the passenger seat and no one answered the phone when I tried to complain.
Very professional and polite customer service
The car we rented was filthy, the oil needed to be changed, and smelled terrible. Im not one to complain but I really was not happy with this rental.The only good thing about this was the staff was very friendly.Edit : I reached out per their request and I never heard anything back...So what was the point of that, to look like they care....
Avis is a joke. We rented a 12 passenger van to drive from Dayton to Florida and back for a family vacation. We had the van for a week. The oil life was at 25% when we got it. When we got to Florida it was down to 11%. I spent hours on the phone trying to resolve this issue. The options were trade in for another van or get an oil change and have them reimburse me later. I had to call different Avis locations to locate a van. Most of the time it would go to the customer service call center. They couldnt/wouldnt help. They said they couldnt look in their system to tell me what location would have a van.I had to take more time out of my family vacation to get the other van. That van didnt have the seats locked in place. That could have caused serious injury or worse if we had to slam on the brakes or had gotten into an accident.All my lost vacation time and the serious safety issues that we dealt with was only worth $50 and a sorry.I dont ever plan on renting from them again. I didnt want the rental for free but, it is sad that my time and personal safety is worth $50 to them. I wish there was an option for 0 stars!!
I pre-paid for a rental car online without any issues. When I arrived at this location, was told that they were unable to rent to me and given a number to call to get a refund. Ruined my vacation plans!
When I came in I was told one thing and when I got there I was told something diff. Also none of the cars was clean. Due to Covid!! and the fact that I am paying for a clean rental that I had to end up cleaning myself is not good at all for business. When I told the rep that was at the site she was rude about it. Customer Service is not good. I will make sure I never go back to this location. I still havent receive my deposit also and it never takes this long for me to get that back. I feel that this location of Avis doesnt care about my services. If I had a choice no stars thats what I would rate it as.
When I went to get my 12 passenger van they gave it to me dirty and wet. They sprayed cleaner spray everywhere and they did not wipe it up. There was hair and fingernails under the seat and on the door cup holders. Before taking it I asked them to clean that van some more. When it was time for me to refuel the van on my trip I was only 5 miles from leaving the gas station when the back van window blew off, me and my family was so scared. I had to call customer service for help. They wanted me to drive the van with tape and plastic on the window. I refused to do that, I did not feel safe to do that. The nearest place to get another vehicle was 3 hours out of my way to where I was going. I got the van and continued my trip. When it was time to return the van I got charged an extra $197.00 for gas because customer service said I should have refueled for going out of my way to safety exchanging a functional van. I waa so upset. I dont feel that the van was inspected for safety and it was not clean like specified on the web page about Covid cleaning. When I asked to be refunded customer service did not want to refund me my money for fueling .
I was told by an Avis employee that I could drop off my car in front of the Avis building in Dayton on Sunday because I did not have a ride on Monday when it was to be returned. She stated I could drop off the keys in a drop box. There were no parking spaces available in front of Avis and I called to see if there was another place I could park. The customer service person said I could NOT leave my car there and there was NO drop off box or option. The only option I had was to drop it off at the airport and it would cost me $50.00 extra to do that. Very unhappy that I was given incorrect information AND charged 50 dollars more. I do not think I will use this company again. Also, the car was not clean when I picked it up.
Yall made my account go into the negative due to the fact that eveeytime i re rented the vehicle out yall made it seem like yall was taking it but waited until the end of the 30days to take what yall made seem like yall were doing every time I call to renew( every 2wks) my account has never been this much in the negative but messing around with b yall it is
Great experience. Always good Customer service.
I highly recommend this location everyone was courteous and great to work with. The car was brand new very low miles. I would rent from them again it was a great value!
Avis was the only car company that had a car in stock during my trip to Dayton Ohio. No other company bothered to assist me with an off airport car. Thank you!
Worst car rental company! Charged and processed payment although car was NOT rented and refund takes about 10 business days
Had a horrible experience exchanging our car at the Myrtle Beach airport- the oil light came on right before we left the beach to drive back to Ohio, The clerks at the MBSC airport were horrible!!!They refused to give us an upgrade they crammed us into a smaller vehicle -our luggage and my wheelchair wouldnt even fit! it was so packed we couldnt even see out the rear window- they didnt care at all and were very rude- being busy is not an excuse for poor service!!
It was super easy and fast picking up the rental. The price was not that bad also, I like how the hold fee was not crazy and the rental its self ran great. I will using you guys going forward.
DO NOT RENT HERE. If you pre-pay and the car is not any good and you cannot get another car even though the car is returned in less than 24hrs you will be charged $200.00. Staff is very rude and they are scammers. Avis used to be so respectable, not the case anymore. They are scammers. This is the worst place ever!
Employee was very rude when i returned the rental and she says the tank wasnt all the way on full but it was definitely at the full bar After putting $50 in the tank & returning it literally 3 mins after filling up so she charged me an additional 50 when i know 50 more that she cahrged me wouldnt even go in the tank because it was on full already so with that being said Ill switch back over to enterprise and discontinue my business with Avis ive spent very good money and felt ripped off and had horrible service with the lady at the front desk all because I asked why she was charging me extra when the tank was already full
Horrible...just got the car yesterday and now im all the way in tennesee putting gas in the car and there is no gas cap. Called them to inform them and the rep was very nasty. According to him the door magically opened while driving and unscrewed itself and flew off and closed back! Ridicilouse let me be very honest. As much as this truck cost they didnt even inspect or clean the truck they didnt even vaccume the car is horribly nasty there is trash under the seats and in holders behind the seats. U guys definitely need to 2 better and stop making excuses on why somebody did not to their job. If i could add pictures of this nasty vehicle i would because its sad we had 2 even go around and inspect this car taking pictures in the 1st place..this car was not free so with that being said it should be excellent condition...this will be the last time i ever give u my money
I was charged a 250 miscellaneous fee claiming that the vehicle smelled like smoke when I returned it. No one said anything to me when I returned the vehicle and do you know why? Because I do not smoke. No one was in the vehicle but me. It was complete and total lie.
Phone scammed when trying to make a reservation. And they closed early in front of me. Manager and owner were not nice about it. So next day I returned to complain and their attitude was very poor. Unprofessional.
The employees are very friendly and knowledgeable. Theres always a good selection of cars to choose from available.
This is the closest rental site to UD campus - you can use the Link rental bike and arrive there in 10 mins. During my first year, when I did not have my own car, this has been my only choice for car rentals. Just like every one else said - friendly staffs, great service, fair price for very clean cars in great condition. I definitely recommend this place to my fellow UD flyers.
It was a comfortable experience with Avis, fast pick up and return. I found better prices on their website than in the front desk. Ill definitely rent again with them!
Best - most friendly staff of any Avis location. The way this location handles stressed customers, high volume of customers, along with loyal customers ….. AMAZING! Avis should use this location as a model for others around the country!
Walk right in and walk right out with no problems Enterprise have me going to three different locations and no cars at all
I CAME TO THE EAST 1ST ST LOCATION TO RESEVE A CAR AND WAS GIVEN A MINI SUV. I WENT TO GET THE CAR AND SOON AS I OPENED THE DOOR THE SMOKE HIT ME IN THE FACE. I WENT BACK TO THE FRONT DESK CLERK TO LET THEM KNOW WHAT I FOUND AND THAT I NEEDED ANOTHER VEHICLE AS I HAVE SMALL CHILDREN AND DO NOT SMOKE. THEY GAVE ME ANOTHER CAR AND I HAD MY HISBAND DRIVE IT HOME BECAUSE WE WERE RUSHING BECAUSE THE PLACE WAS CLOSING. I GOT HOME AND REALIZE THAT THIS CAR HAD BEEN SMOKED IN AS WELL SO I CALLED TO MAKE A NOTATION ON THE ACCOUNT SO THAT I WAS NOT CHARGED. I REQUESTED THE RENTAL FOR A WEEK SO I WENT/CALLED 6 LOCATIONS TO TRY AND GET AN EXCHANGE FOR THREE DAYS. ON THE THIRD DAY I RECEIVED A DIFFERENT CAR BUT IT WAS NOT CLEAN IN THE INSIDE. I ALWAYS RENT WITH AVIS/BUDGET AND THIS WAS THE WORST EXPERIENCE EVER.
I came in to pick up a rental after being the victim of having someone hit my wifes parked vehicle. I went to Avis after receiving poor customer service at Enterprise. I was told that the charges where going to be direct billed to Geico, (the persons insurance who struck our car) however, they needed a credit car to place a $100 DOLLAR HOLD on to protect them on the fuel in the tank. I checked my on-line bank account, and to my surprise they had charges my account $100.00 plus an additional $1014.00. I called at 4:30 in the afternoon on Saturday to find that they closed at 1pm. When I called the corporate office they said there was nothing they could do about it because the contract was locally owned I find all of this to be a great DISAPPOINTMENT! MAYBE AVIS SHOULD SPEND LESS MONEY IN ADVERTISING TELLING EVERYONE HOW GREAT THEY ARE, AND SPEND MORE MONEY TRAINING PEOPLE TO ACTUALLY BE GREAT!THIS TYPE OF MISTAKE COULD HURT SOMEONES FINANCIAL SITUATION SIGNIFICANTLY. TO HAVE THE CORPORATE OFFICE SAY THEY ARE UNABLE TO HELP IS VERY POOR CUSTOMER CARE!!!Mike WellmeierBellbrook, Ohio
Your counter rep was very heipful and prompt in pulling up my reservations she even upgraded my car to a full size at no additional charge.
The lady at Avis just help me out and now I can get to work on time. Thanks
Apply over the phone. Everything was set up when I went to pick up the car. In & out in 10-15 minutes. Getting & returning was easy.
I had budget rent a car very good experience
The car going to get you where you need to go but the problem is when you pick up a car theyre not cleaned and for us to be going through covid-19 you would think that they will clean these cars out to protect their customers we found baby bottles tops from bottles up under the seat popcorn all over the back seat we had to stop and get the car cleaned handprints all over the windows in order to start our trip we shouldnt have to do their staff is pretty nice but it seem like theyre understaffed it just was unacceptable
Our car was Dirty as hell.Not cleaned at all had animal hair and residue from the prior users.I wouldnt recommend that location to anyone and bad customer service.......
I rented for business and live downtown. Walking distance from home.Easy pick-up and drop-off. Clean car. Low mileage. Friendly staff.
They lie to you and dont give you a car to rent but they will to other people this place is not a good place to rent cars
This location is very nice and well run. I’d recommend this location to anyone. They have a great selection of cars.
Won’t do a one way rental for less than three days which is ridiculous for a six hour drive.
Great experience. Friendly staff. Quick process. Excellent vehicles.
I absolutely love the daughter Kami. She is so sweet and professional and tries to give you the best deal possible. All the staff is friendly and professional.
I had a great time , the vehicle was very clean and it drove very nicely too I had a great experience with Avis. 😊 Thank you so much!!!! 😘😘😘
Great variety of cars to choose from. WAY faster than the airport location! Family owned and ran, great people and great service!
The details of agreement were not specific and charges were way too high. Car was not cleaned when received. Clerks seemed confused.
Drove 45 minutes to get there only to be told they didnt give me all the info. Left without my rental.
For the most part I always get a pretty good experience with you guys only problem is if a person is out of town you guys are terrible with helping them Reach the store to reach some type of communication if they need to extend the rental the lack of communication between the stores and the customer service line is ridiculous
Great Service Personell, Great economical Vehicles! Thanks!
Good service always
Booked the same day I got the car. It was so fast and convenient
Great customer service! Family oriented business that really cares about providing excellent customer care. Im never disappointed.
I had the best experience. I WAS RUNNJING A LITTKE LATE AND RHEY WERE SO NICE AND FRIENDLY AND TOLD ME DONT WORRY THEY WOUKD TAKE CARE OF EVERYTHING AND THEY DID
Mrs. Linda and staff are very helpful and patient. Thanks
The service was great, however, the vehicle was not cleaned.
Have been renting from this location for years. Always pleasant
Very polite and hospitable staff. Wonderful experience and nice ride.
Good car( Malibu) no problems. Will rent here again definitely.
The rental was fast and easy to do online. The staff was friendly and helpful.
Because you guys told me i would get a free rental voucher after i returned car and i didnt
If you need a rent a car this is your place. I always had a good experience with them.
Every time I rent from the downtown office in dayton, the service is always excellent!!!
Good customer service and great cars
Great staff, easy rental experience. Stinky (cigarette smelling) car.
The atmosphere is great the customer service is phenomenal.. Wonderful Staff
You need major credit card to rent a car
Excellent service, helpful staff. Very clean lobby and parking area.
Very nice and friendly workers.who welcomes u with excellent customer service
The customer service is excellent, and the staff are friendly and helpful
Ive been dealing with avis for years and I like how friendly they are and Im a preferred member
Had no problems getting my vehicle, in & out quickly
Requested automobile is always available and staff is very professional. Thanks
I love this location ... Pick up and drop off is quick and easy!
Very respectful and very comfortable and clean
Never go to the one on Wilmington Pike 1323 very poor service rude employees NEVER GO
Trash
Reservations are easy and they get you in and out
2019 really nice cars! great deals
Because I have had great service from Avis
Better than the air port and good customer service..
If you dont have a credit score of 650+ dont bother
They are very nice friend an well organized
Great service
Radio wasnt working properly
Within the community a family run business with great customer service.
Way cheaper than enterprise rental
The staff really take the time to create relationships with their customers.
The car was in shape, and ready, go for it
Great customer service
Very unhappy with the experience as a Avis Preferred member
Very nice
Friendly employees, great service.
Very knowledgable and extremely courteous
Best service in town
Did not like it
Great family oriented staff!!!!!
Rate 10
Small not much inventory
Very smooth check in
Great service
Good experience 👌👌
Expensive
Great
Car was clean.
Thanks
Good people
Very helpful
Nice service
Never been
A very nice experience during the 2 weeks that I rented the car, everything went without any inconvenience, in the future I will return to this same company
Total reviews rating 3.9
118 Reviews for Avis Car Rental 2023:
Review №1
2022-07-12Ok experience. I called to see the price to pick up the car earlier. Rep said an additional $116 to pick up a day earlier. I had the car for pick up at 8am at a standalone site. I asked if I could pick the car up at 730 instead of 8 and was told it would be an additional $86. Really! $116 for a day early but $86 for 30 minutes. That was disappointing. Plus the change oil light came on while I was on the highway out of town. However, the on site staff was awesome. The vehicle size was perfect so there were some wins.
Review №2
2022-07-25The girl that helped us at the counter was great, very friendly and we versed on all the policies. Just be aware you do have to make a refundable deposit depending on how long you’ll have the car and they check your credit when you use a debit card.
Review №3
2022-06-12Rented a van from this location and got one that was badly out of alignment. Hallway through our trip we found out that all 4 tires were completely worn out and losing air. Lucky we didnt flip over. We were stranded for hours in middle of nowhere. The roadside assistance was useless and couldnt find anyone to help. I had to find a place myself and pay out of pocket to replace all 4 tires. Once we got back and returned the vehicle they said they couldnt help me with reimbursement for fixing their vehicle and I had to call corporate office. Dont go here.
Review №4
2022-07-21Great value for the Car I received. The staff was very courteous. I will definitely be using them and only them for my future Car needs due to the excellent service given by this company.
Review №5
2022-05-24The car that I rented was dirty and kept pulling to one side. The girl at the desk said that they didnt have any other available cars. When I returned the car, three other people came in complaining about the cars that were rented to them. The only discount that she offered me was 45$ and my whole bill was 500$. I will never rent a car from them again.
Review №6
2022-08-07Was an ok experience. Dont like that they took the whole amount out twice and overdraft my account by 290 dollars and still havent gotten my deposit back. Found out there was a slow leak in back tire after I got on the road and had to constantly fill it. The rep I talked to was so rude and he tried to hang up on me.
Review №7
2022-08-15Best place to rent a car. Agents are helpful, friendly, and answer all questions quickly and efficiently. Great experience
Review №8
2022-05-19Cameo in downtown Dayton is a rockstar! She was very patient, friendly and helpful with us a car for a wedding we were attending.Prior to her location, we were very frustrated with the unprofessionalism experience at surrounding rental companies.My mother and I are very grateful to have met Cameo. We are planning to visit in the next few months; Cameo will definitely have our business again.
Review №9
2022-07-09First time I got a rental that was not clean. Was not very happy with the car I recieved.. or with the customer service this time.
Review №10
2022-05-26I had actually called this location to make a reservation (they asked for my details over the phone) and when I arrived, I was told that not only did I not have a reservation, but that they didnt even have enough cars for the reservations they did have.A real bummer when you are leaving that morning for a camping trip.