Active military discounts
Yes
Avis Car Rental in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 216-265-3700
Site: https://www.avis.com/en/location...
Site: https://www.avis.com/en/location...
Opening hours
- Monday:6AM–12AM
- Tuesday:6AM–12AM
- Wednesday:6AM–12AM
- Thursday:6AM–12AM
- Friday:6AM–12AM
- Saturday:6AM–12AM
- Sunday:6AM–12AM
Avis Car Rental in other cities:
Comments (199)
The company we work for uses Avis/ Budget car rentals. The rental spot a Cleveland Hopkins airport is the worst I have ever seen. The counter people are rude and are to worried about talking to their friends and family on the phone to check in youre car after you just drove 12 hrs. The cars are dirty and so far the last two we have gotten needed oil changes . The wipers were torn and needed replacing. If I had my choice I would never use or recommend this rental company. The next letter I send will be to corporate headquarters. 🤬🤬🤬🤬🤬
I had a car reservation via work. When I showed up I was told by the front counter my license wasnt valid. Actually, I was told it my drivers license number was impossible and was given a condensing explanation as to how drivers license numbers work. I didnt realize I was actually at the Maryland MVA. With my invalid drivers license number I was told there was nothing they could do and to go to the competitor next counter over. They were dismissive and rude. After renting a car from the competitor for 4xs the price I called Avis customer support. It turns out Avis has my license in their system and on file because I rented a car from Avis in San Diego in Feb!Customer support said the counter should have called them and it would have been taken care of... They people at the counter had no idea what they were doing and didnt care to figure it out. Instead they were perfectly contempt to leave me stranded with no car and treat me like criminal who was trying to get by with a fake ID.Rude, incompetent, and cost me lots of money.Just terrible.
The Avis counter was not staffed and the sign telling Avis customers to wait in line at Budget was not visible behind the long line of people waiting for Budget. It took time and phone calls to figure out what to do (we heard well Avis staff should be there) and then had to get in the long Budget line and wait. The staff was aware that they were understaffed (mentioned they had been all day) but didnt seem to be doing anything to solve the problem. It took over an hour to get a car with our infant and toddler waiting in the late evening (and no food available in the airport) after arriving at 8pm. Part of our party ended up taking an Uber to the hotel due to the long delay. Very disappointed in the pick up experience.
I was CHARGED 300 dollars to rent a car at a location near me. I asked if there was anything I needed to show when I picked up the car, because this was my first time; I was told my license and the card I PAID with. Showed up to pick up the car and of course I couldnt take the car, because I PAID with a debit card. They told me to transfer the location and of course when trying to do that there were no cars available at any of the locations. The option I was given by customer service was to cancel my reservation so I cancelled. After cancelling I was told I wouldnt get a refund because heres the kicker I cancelled. I got a cancellation fee of 302.48. Bad business practices driven by greed. I should get my money back, because Budget didnt have any available cars and customer service should either of told me I have to pay with a credit card and not charge my card at all. I will not try renting with this place again especially since there are better deals out there like turo.
They accepted my rental return on behalf of Budget. The Rep said she would email me a confirmation after her handheld device restarted. I had to leave to catch my flight. Never got an email. Now a week later I get a letter from budget saying the vehicle was never returned. Cant get anyone on the phone to sort this out. What a nightmare.
The wait to rent my vehicle was horribly long. Once I received my car it smelt like smoke. After driving away, already irritated because the wait was so long I didn’t want to complain about the smoke, the check engine light came on. I tried to call several times to reach the Avis desk at Cleveland airport and no one was answering or available. I will never rent from them again. There are other options. I think they need to step up their rental game.
BEWARE!!!!!! Don’t ever go here. They are liars and scammers. I returned the vehicle two hours early with a full tank of gas. I legit went to a gas station 10 min down the road and filled up the tank to full then brought the vehicle back up there right away. Avis charged $71 to my card for gas which blows my mind because I don’t know how you can fill up a tank that’s already full. So I Called the customer service number and whoever checked my vehicle in lied and said I only had 6 gallons of gas in the car. I am not stupid. I would have not brought the car back with no gas. I didn’t accept their fuel charge package for a reason. Save your money and look else where. This company has such a bad reputation. Constantly scamming people daily. If you don’t believe me Google it for yourself.
The car we rented was so filthy. It smelled horrible and our road trip was miserable with that car. They never filled the washer fluid. The warning light was on when I picked up the car but there was no one there in the lot to complain to. I would have had to go all the way around and back inside the rental building and wait in the very long line again to complain. Never renting a car from Avis again
UPDATE: In response to the owners response below, no I dont think I will. We tried to do that and cancel the booking, and instead they canceled the WRONG booking for something we had in mid June, your service reps couldnt even cancel the correct booking. So now you also lost our future business. Consider this closed and shut.Google needs to update to allow zero stars. We were informed multiple times by multiple customer service reps that Avis would stay open until our flight arrived due to the fact that they had our booking and knew that there was a delay. Me and about 10 other people arrived to a closed Avis desk. All of us stranded with no transportation due to absolute idiocracy by customer service. One of the biggest blunders of a company Ive ever had the displeasure of working with and will only advise people to avoid them at all costs. What a joke.
I rented a car for my husband (I was home with our other child) he added on a car seat for our 4 year old, she was given the cheapest piece of plastic evenflo, harnessless booster, which isn’t appropriate for her height and weight (she is under 40 lbs and under 3’6”) which he gave to the front desk. I am absolutely floored that they would issue a car accessory, for a child, that was unsafe. I called customer service twice and was brushed off, told no one could help me- finally I was offered 1/2 off the car seat rental. $35 for endangering my child!? I’m aware that my husband should have perhaps checked it, but when a professional service provider gives you something, I’d say it’s appropriate to assume or consider it safe. So ridiculous.
This was the (second) worst experience Ive had renting a car! (BOTH with Avis)!......ESPECIALLY as a preferred member! My name was not on the board when I got to the airport, as a preferred client. Because of them I LITERALLY MISSED THE EVENT I WAS TRAVELLING TO GET TO, (my cousins baby shower, where I could see MY WHOLE FAMILY in one place....that I and my minor child hadnt seen in four years!) They then CHARGED THE WRONG CARD (my BUSINESS DEBIT that was simply on file as a business client), as I had ALREADY PRE-PAID weeks in advance with my Credit Card!!!!! Taking the money I was actually wanting to use during my trip. I then had to spend the last day of my trip, July 4th, on the phone with their customer service and billing departments trying to rectify THEIR mistake, to no avail. Now, as of today, July 9, I am back home and the fees HAVE NOT BEEN RESTORED BACK TO MY (BUSINESS) DEBIT CARD.....THAT SHOULD HAVE NEVER BEEN USED, FOR ANY REASON!!!! Which is now causing other things to get returned!!!!!👹.......For a 3 day rental, that I PAID UPFRONT with my CREDIT CARD!
The rental facility did not have a contingency plan for delayed flights, which resulted in me and my family waiting 3.5hrs in a closed avis rental car facility. The single attendant on duty could double check a patron to maKe sure the reservation was valid, but could not process a reservation that wasnt a preferred avis customer. If the individual is able to check that the patron has the correct vehicle, why cant they execute a reservation? Also - the reservation had my flight#which means they could/should be abreast of the flight delay). If the facility is closing, its a professional courtesy to let the patron know that no one will be available to assist. Zero communication, which was maginified by the fact that my youngest daughter ws on crutches. 1st world problem for sure, but I probably wont be going back to Avis. And certainly not from Cleveland.
Joe was working the night desk at the Cleveland Airport Avis rental location. A series of flight delays, equipment delays, etc from EWR had me diverted to Cleveland and needing to drive to Columbus, OH. Worse still the delays kept accumulating so that I was approaching the midnight closing time for the office, as the plane finally rolled to the gate...after yet another jetbridge malfunction...it was close to 12a. Prior to that I phoned Avis 800 number to try and get word out that I was at Cleveland airport but late, unfortunately the operator could not assist me.With plane door open I ran through the airport, caught the last shuttle (?) and after a long shuttle bus ride arrived to the car rental offices. I was afraid to look at the time because I know it was past 12a. But Joe was working the desk, and when I mentioned my saga to him, he nonchalantly said thats why he stayed late to help travelers like myself. Joe going above and beyond that night got me back to pick up my kids in the morning. I am very grateful for his assistance.
The Avis Cleveland airport woman at the counter was unhelpful curt and dismissive. The car was Dirty. The lady at the gate as I departed was kind, professional and very customer service oriented they need to switch jobs.
Terrible. Car smelled like smoke and was visibly dirty with chocolate melted in the cupholders, sunscreen smeared in the car seats and some sticky liquid dried all over the backseats. The smell was so bad we had to drive with the windows down and 50° weather. I can this was the third time I run in from Avis. After my second bad experience they sent me a coupon to come back and this is what I got. Never again.
Service was very slow. It took an hour to get my rental even though I booked online. I got a car that didn’t have USB port to charge my phone. No help from employees. Spent a long time in line. Management issue not hiring enough staff and stream lining the process
Racist attendant discriminated agaisnt me didnt run a credit card check or nothing. Had a reservation and more than 2 forms of id and a card with over 3k on it and tunred away wasted time. I will be contacting the ohio attorney general. All these air port places are a scam. Local places dont require the same things
Horrible. Slow. Been waiting 90 minutes for my reserved car and there were only 4 people ahead of me in line. Horrendous service. Nobody from Avis could tell me what was going on so I went to the next counter over (enterprise) and they got me a car right away.
Have been renting here about every other week for the past year. This happened before, but this time was not able to change a car in terrible cleaning conditions, cigarette smell and 7/8 of fuel in the tank. Wasted time driving to another Avis location: no cars available. Frustrating week, frustrating experience... again. Avoiding Avis for a while after this one.
I booked online via Expedia, the entire process was so easy. I booked for a pick-up in Cleveland Ohio and there were no issues and the drop-off was a breeze.
Horrible customer service... the reps at this office looked visibly miserable and acted the same.Edited: Thank you for the delayed response. I have no interest in providing any information or doing business with your company in the future. No Thank You.. Ill take my money elsewhere. This is a weak attempt of trying to correct the problem but its pointless. Your company issues arent going to get corrected by handing out discounts.... try training your staff properly and creating an enjoyable workplace.
Reserved car not available and was charged for a whole new contract even though I was prepaid with a military discount. About a $1,000 for a long weekend vehicle
Eve took excellent care of me very professional and definitely stands a cut above the rest of the staff at the other agencies. Don’t waste your time go see her and Avis give that woman a promotion!
I hate using this rental the staff are completely and utterly rude every single time each and everyone of them. They don’t explain how to turn in the cars and you will charge an extra day
Beware, Avis doesnt staff the counter at the Cleveland airport, you have to go to the Budget counter. We waited 45 minutes in a crazy long line which wasnt worth the $20 I saved not going to Enterprise, who had their customers in and out quickly.
Great service and experience with car rental. Didnt like the lack of cleanliness and smell of the car they originally gave us. I notified the agent who quickly put us in another vehicle. Would definitely use Avis is again in the future. Great job.
Eve went above and beyond to get vehicles for my company. Outstanding customer service. Will be renting again
The rental process was fine, agent was nice. But when I got in the car it was right at closing time. I loaded my bags and exited the complex, immediately I could tell one headlight was out and drove back to the office, by then the office was closed. I ended up driving from Cleveland to Pittsburgh at 2am with only one headlight in a snow storm. This should have been checked by the rental people before putting a paying customer in danger.
Returned my rental car to an un-manned return line at this location (to be fair, it was 4:30 AM local time, so understandable). 36 hours later STILL waiting for the contract to be closed out and a receipt emailed to me. This is not the first time this has happed to with when renting from AVIS.Calling customer service, I am told to wait another 3-5 business days for their investigation to be completed. I will say that this has happened to me at other AVIS locations as well, and that I KNOW they are required to inventory all of the cars at each location nightly. Why then cant they see that the car is at this location? I even provided the customer service rep with detailed time, fuel, and mileage when the vehicle was returned.So much for customer service: I think that I am moving on from AVIS to another company.
It was very easy from start to finish. Also, I got numerous reminders so that I could add more coverage, which I did. We loved our Honda HRV. It was new if not almost new. It was totally clean, drove beautifully and bright blue which made it easy to spot in a parking lot. The return to the rental airport lot was equally easy. Thanks for the excellent service!
Car ran very well, and one-way was very reasonable! Windshield wipers were bad when I received the car and I didnt notice immediately--replaced them myself and Avis was prompt to reimburse. Great experience overall.
When I left the airport I ran into heavy rain. I turned on the windshield wipers and it was just a blur. The car seat only adjusted forward and backward but I needed it to lower because I had to duck down to see out the window with full vision. These problems caused me to run over a curb in a parking lot and I almost wrecked on a highway curved exit. I tried to call the number on the contract and could not reach a person to resolve my problem. I sent email on Friday night and as of Monday night have not heard from anyone. Credit card charged $200 extra and didnt know this was a deposit until I dropped the car off. Automatic proximity detector activated on this vehicle and the car automatically took a hard brake during heavy rainstorm when a vehicle passed on the right. I have rented from Avis before with no problem but based on this experience would not rent again. Overall the biggest problem I had is the difficulty reaching a customer service representative who could get me into another car that was comfortable.Edit: Two more days and still no resolution. Their slogan is. We may be second best but we try harder. I would say they are more like third rate because they dont care if you are not satisfied because they will eventually find another sucker. This is the last time I will rent from Avis.
I told Avis my flight wouldnt be in till midnight. Avis said theyd send a note to the Cleveland location since they dont have a direct number there. That is a daily flight so I wish theyd either stay open later till that flight from Dallas comes in or let you do the check in ahead of time and just leave the keys with the security guard who was there after midnight at the rental car center. When I arrived I was stranded till I found a nearby hotel and could get a private driver. I couldnt get to my other hotel which was a 30 minute drive where I was booked. I got my car the next morning but no apology. Avis needs to do better.
Ill prepared for a Preferred customer. Nobody outside at the Preferred counter and thus waited with nobody in site as I stared at the board with my name on it and no car assigned. The lady at the Avis desk was rude and clearly not concerned with me as a customer. I did have a fantastic experience as the Budget counter handled my easy fix and rental. I rented a Premium SUV and the app tried to give me a red minivan...not happening. Ended up with a great Suburban as planned but the Avis experience was terrible. I personally followed up per the response and receive no reply. Super unfortunate experience.
Worse company in the world. Do not rent from this trash company. This company vehicles are dirty. Avis also have stolen money out my account. I returned a vehicle a month ago and they still find away to charge me a month later. I have called several times and have been lied to by each representative for a refund back to my account. I still haven’t received my refund fromJune month. So this time I reported them as fraud and to my credit card company. I’m getting my funds one way or another. Stay away from this company.
Great car, more room than originally thought of. Car was almost brand new. Car had only 9200 miles on it. Car drove very well. Customer service was also very good. When picking up the car, there was a line of 50+ people trying to rent a car. Inspire of that the line moved farrly fast. Thank God I reserved the car over a week before I needed it. All of Cleveland was sold out of rental cars. So only advice is to reserve early.
Worst car ever! Reeked of cigarettes smoke, stained seats, ripped carpet, mechanical noises…. terrible!
Avis continues to refuse to properly staff their facilities, even though travel has been increasing rapidly for months now. Their customer service is consistently poor, and this location was no exception to either statement. Having been assigned a Make I have consistently specifically requested not to receive and seeing no one at either Avis or Budget desk nor at the Avis Preferred counter, I checked the Exchange and Upgrade lots. Both were empty except for one car in the upgrade space that reeked of smoke and had no indication of the upgrade charge finally someone showed up at the indoor counter to fumble their way through the line of customers.
We enjoyed the upgrade to a Range Rover Velar from a full-size for 7 days. Agent reimbursed me at drop-off in BUF for purchasing coolant as the coolant light came on after pick up. Employees were very helpful & professional at both p/u and drop -off. Excellent service by Avis!!
The entire process, from start to finish was seamless. We were able to check in right away and the car was ready within moments. On the way back, it took less than a minute to check in and we were once again on our way so that we could make our flight on time. The pricing was fair and the car we received was definitely an upgrade from what we had initially expected. I would definitely go through Avis again, as well as recommend them to friends and family.
The initial app rental was filthy on the inside and I went back inside to get another car. I am a preferred member and the preferred booth was closed along with the Avis counter being closed. I had to wait in line as (#6) for over 22 minutes at Budget to get a replacement car. (The only good thing about my initial rental was being assisted by the young lady from Budget named Aziza. She was the only person working that day. Management needs to schedule its resources better!!!!)
I actually rented from budget. This was probably among the top of my worst car renting experience. I have been in customer service and do understand the stress of what an employee faces but the lady at counter was very rude. She didnt explain anything and was basically just saying hit continue, hit accept...the gentleman who pulled up the car was very nice. He was a retired Airman and extremely polite when I asked if I would be able to change my vehicle. He said I would have to go back in but I had reservations made with my family from Florida and didnt want to miss the show, otherwise I would definitely gone in. The car was not cleaned properly, in times like present, where we are still facing covid cases is like to see a clean car. The car smelled terribly of cigarettes and that triggered major migraines. I only need the car for a couple of hours but what a disappointment! Never again, I think Ill still with alamo or national and even enterprise.
On May 11 when I went to pick up my car at the airport, no one was behind the counter. No signs, nothing. I waited approximately 15 minutes and still no one showed up! There were 2 others waiting behind me . Finally, I went to Budget because I know Avis owns Budget and spoke to the lady. She was great, very nice and helpful. Anyway, I felt this was very bad business to keep customers waiting with no indication of what to expect. I really felt like Avis didnt care about me as a person or customer. Given that, I may try someone else in the future
Great service. My only issue was that the staff was under-manned and it took ~30 minutes to get to me. No problem with car or the ride, though, that was spot on. Lesson learnt: sign up for Avis Preferred and skip the lines altogether. Another heads-up for newbie CLE teavelers: there is a shuttle bus you need to take that connects the terminal to the car rental facility, the rental facility is a little remote and takes 20 minutes to get to.
The car we rented absolutely reeked of marijuana that only improved slightly over the weekend. The car had a decal that stated it was a nonsmoking car. There were so few cars that my very tall husband fit in that we knew there would not be another car available at this small airport.
Check in wasnt too bad. It was ridiculously slow as they only had one person there. But the vehicle was atrocious...When I checked out it was midnight, raining, and the parking lot was dark. I had no idea until the morning that the tires were completely bald. After I had driven through a rainstorm where I could have crashed. The car smelled like the last driver was smoking, and it needed an oil change. There was some minor body damage too. Not at all what Ive gotten in previous rental cars.I likely wont be using Avis again.
They had one person working the front desk The line was very long. however, it must be noted that she was very pleasant and very caring. It took quite a while to get my car I was told to wait in the back it took over 20 minutes for them to deliver the car. Once the car was delivered and I drove off there was an issue with the seat belt warning light going off theres nothing I could do to fix it return the car The manager didnt seem to care. The nice front lady was able to replace my car with a car that works properly. It is noted that Avis was very busy compared to the other car rental companies I would go with another company when it comes to the Cleveland airportThe response from Avis below is a canned PR stunt. I emailed they did not respond.
I had a sudden family emergency and needed to return from central OH to MA as soon as possible, a day before my original rental return date. I had picked up my car from the CLE airport location. I was trying to find a return flight and needed to confirm whether there would be a problem if (1) I returned the car a day early or (2) if returned the car to the Columbus airport location instead of CLE, a couple hours away in the same state, because the first flight I could get home was from Columbus, which was equal distance from CLE. I had to place several calls into different Avis phone numbers trying to even get a straight answer to either question. The first two people I spoke with barely even understood my questions and could not answer either with any certainty, just telling me I might be assessed a fee of a weeks rental as a penalty, without even telling me what the fee would be in dollars and that Id find out what would happen at the return counter. One person gave me phone numbers for the rental locations, but I found out those just redirected to the central number, wasting more time I didnt have. Eventually after finding a number that got me in touch with someone better informed, I was told that returning to Columbus was simply impossible and not allowed, with no flexibility despite a serious medical emergency. These locations are just a couple hours apart in the same state. I had to delay my return by several hours because of this complete inflexibility, and it would have been even longer had a seat on previously sold out flight not opened up later in the day. I will be reconsidering my use of Avis.
Preferred counter not open, unable to select car, staff was rude. Do not recommend Cleveland airport location.The Avis app was telling me I had to go to the preferred counter, I followed the signs to the counter but no one was there. I went back inside to ask if there was anyone working at the preferred counter and they said no and that I needed to wait in line. This is my second experience at this location. My first experience, I chose my car in the app, went to the gate to leave and then was asked for paperwork (versus scanning the car like every other airport Avis I have been to). Then I had to go back inside to the counter (preferred counter was not open then either), wait in line and get additional paperwork. Both visits were lengthy and negative experiences. I would not recommend this location.
The car we received wasnt a rental. It was a car with over 61,000 miles on it, smelled like cigarette smoke, and garbage wasnt clean out of it. Also, the hatch had problems opening and there was a very noticeable pre-existing damage to the right front bumper. When I tried to call the Avis @ the Cleveland airport, I kept getting routed to the national 800#. When talking with representatives from the 800#, was routed 5 times and talked with Carlos, Mula twice, and few other folks. None of them were able to help and I never talked with someone who could address my issues. I would like a full refund since this car was obviously not a rental and the service was disappointing.
When we rented our car in Cleveland, Eve was very helpful and personable. What a wonderful person. My husband took the car back and told me it was done in seconds!!! He couldnt believe it! Thanks again Avis!
AGAIN! I got charged a fuel service AGAIN! This keeps repeating! I filled up the tank PAST the brim. Enough so that gas sloshed out. At a station thats 2/10ths of a mile away. I even checked the Avis App to see if the Ford registered the fuel. It did! The app said that it had 17.8 gallons upon return (and 17.6 gallons when I picked it up). I pointed out to the return agent that the tank was FULL, and offered to show my gas receipt. When I got onto the shuttle bus, I received the email from Avis with the final bill, showing . . . a $4 fuel service charge and a claim that the tank was 17.2 gallons upon return. This is outrageous. I am sick of this happening again and again at this location.
My flight was delayed arriving by 10 minutes. I showed up to the rental car center at 1157pm and there were no Avis employees there even though theyre not supposed to close until midnight. I had to pay for a hotel overnight then come back in the morning to get my car. The other rental car companies had staff onsite because they said they were waiting on a few people that havent arrived yet, but Avis employees left and closed early. Really not a good experience.
Absolutely horrible experience. I reserved an intermediate SUV for an 11 PM pickup because I was driving to Denver with my wife and kids and leaving at midnight. When I got the alert on my phone that my car was going to be a pickup truck, I immediately started calling to explain that simply would not work. I called for 45 minutes and every time the phone system automatically hung up on me. So instead of sleeping in preparation for my trip, I had to drive 25 minutes to the airport to sort everything out. To the credit of the nice woman I dealt with in the lot, she was very helpful and got me another vehicle. It was, however, rather beaten up on the exterior and the seats had holes and stains. I was scheduled to drop off the car at 10 PM in Denver a couple days later, but they said I had to drop it off at the same time I picked mine up, despite the fact I had to drive there 6 hours early because of THEIR mistake and broken phone system. I would never consider renting a car from them, despite the fact that their staff was friendly and tried to help. These are the supposed perks of being an AVIS preferred member evidently.
I wish I could give 0. The time when I really needed them, not there. BEFORE YOU PAY FOR THE CAR, THEY SHOULD PROBABLY TELL YOU THE SECURITY DEPOSIT CHANGED FROM $100 TO $250. SO THE NEXT 7-10 DAYS ILL BE OUT MONEY BC THEY CANT CANCEL IT THERE
Flew into Ohio for my Sons wedding. Avis had my car ready and waiting for me. No delay and staff were very friendly. I would recommend for you car rental needs.
After I was told someone would be at the desk when our flight arrived at 2 in the morning we were stuck at the airport till 6 am and had the rental for an hour and still had to pay the full amount. When I required about a refund or even cut the price in half to justify only an hour of use I was told they could only take $20 off my bill but said to call customer service and as I did I was told they would refund my money but its been 8 days and still have not refunded my money. After sitting forever waiting for customer service and went through the whole ordeal she transferred me back to main menu with another 35 min wait. Waste of my time
Rented the car from the Avis counter at Cleveland Airport last Thursday night. After turning on the AC, my wife and I noticed a strong cigarette smell. I attempted to call Avis on Friday after my daughters graduation only to find that customer service is on available Monday thru Friday. In addition, the car is poorly maintained, the front alignment pulls to the left. Im am very disappointed.
Worst Experience EVER. Needed Road Side Service 22 minutes after leaving the airport. TOOK SIX PLUS HOURS 9 PHONE CALLS, and Two Two Trucks, one cancelled never texted before the issue was found, the Negative Battery cable was lifted off by hand, once tightened, no issues. YOUR DISPATCH #9235532, I WANT A REFUND FOR ONE DAY RENTAL, I missed two family dinners and was on the phone for over six hours on my first day of vacation. I rented from Avis for 9 years every week, from Microsoft, I would reccommend ANYONE BUT AVIS
I rented a minivan 5 weeks in advance, no minivan was available when I went to pick it up. I was given a full size SUV instead, not what I wanted. The first SUV they gave me the trunk latch was broken and smelled like cigarette smoke,so I rented a different one. The SUV was nice with low mileage....but, it was never cleaned and smelled like a Swisher Sweet cigar. You would think during covid times they would be more aware of this. My wife and I spent an hour wiping down surfaces and cleaning muck and food from the previous renter, we just had to deal with the lingering cigar smell. There was even a large fountain drink from Subway in the backseat cupholder.....gross. The vehicle was good, but the service from the staff and cleanliness of the vehicle was horrible. You shouldnt have to clean your rental!
We arrived on one of four flights that came in at 11PM at night. You only had 1 ticket agent working, and the rest of the building was abandoned. Shuttle upon shuttles of people continued to arrive for their rental cars. It took over an hour to get our car, and we were only 7 people back. When we left, there were at least another 20 people waiting in line for their cars. This is horrendous customer serviced as well as disgusting employee treatment. AVIS should be ashamed for their lack of care for customers and employees. There is no reason that night after night, rental agents are forced to take this abuse. You can afford more agents, and I suggest you do so.
Customer Service superb, Hassel free service, no waiting there was a dent in my rental before taking it off the lot it was handle with care, I was offered a upgrade, for the inconvenience of having to walk all the way back to the Avis counter. Located inside of the airport to report that there was a noticeable dent had to do the whole contract process all over again. Well as you no that was frustrating, But all was good!! At the end it was all worth it, came out with a upgrade better than what I was starting out with. I would definitely rent again from Avis Car Rental.
The process of check-in & checkout were a breeze. The counter customer service representative (upon checkout) was very nice and had a positive attitude. I appreciated her walking through all the insurance and upgrade options we were offered. The check-in process was as simple as simple can be. Rep was super friendly for such an early morning drop off.
I had booked a full size car and was given a full size suv (Toyota 4runner). Nice vehicle, however, I did not want to pay the extra for worse gas mileage on the largest vehicle and it was not cleaned properly. After leaving the parking lot and looking down, there was what looked like a piece of someones dreadlocks on the floor. There is a pandemic going on, and these cars need to be cleaned amd sanitized in between rentals. I have never had issues with avis until now. Then when I returned the vehicle at 4am, I parked the car and out of nowhere a man walks up and scares me half to death, tells me that I can just leave the keys in the car. They were not open until 6am, this gentleman had no identification, not even an avis shirt on. I was half awake at 4am and just did as I was told since it was supposed to be a secured lot. After waking up a bit, I was so stressed that I had done the wrong thing. CLE Avis definitely needs some work!!!😞
The only bad thing was the lady working there needed help there were too many people and she was by herself. Also I made a reservation 3 months in advance and my car was not ready when I got there. But they were super nice and the car was amazing we rented a standard elite SUV.
Got pulled over for expired tag and when I tried to call your emergency support, no one is answering the phone. Cost me valuable time for the stop and trying to reach someone. Terrible experience. When returning the car, and trying to tell the manager, no one seems to care.
Good luck getting through to anyone at the desk. Theres $300 Ill never get back. Absolutely the worst customer service Ive ever experienced.
Had a great experience, arrived, in and out was a breeze, and Ms. Eve at the front desk was amazing. Extremely helpful and considerate. I had a change of plans after my rental pickup and she was very helpful and accommodating. Thank you Ms. Eve, i will definitely look for Avis during future travels.
When I arrived at the counter, the counter agent asked me for the credit card that was on the reservation (prepaid reservation). I gave her my Visa and MasterCard, not knowing which one I used. She confirmed it was my MasterCard. A day after I returned the vehicle, there were charges on my Visa. IN NO WAY SHAPE OR FORM DID I EVER AUTHORIZE YOUR COUNTER AGENT OR AVIS TO PLACE ANY CHARGES ON MY VISA. SHE SIMPLY ASKED FOR THE CARD TO VERIFY WHETHER OR NOT IT WAS USED FOR THE PREPAID RESERVATION. I HIGHLY doubt I will ever do business again with Avis. Your employees lack integrity and it is EXTREMELY concerning that she captured my credit card number from my VISA.
Beware. They will hold your refund for weeks! This company is horrible! I booked and PREPAID for my vehicle. When I picked it up they charged my credit again and said it was a deposit. Then when I dropped off the car they charged it AGAIN for the full rental amount! I called on December 27 to request a refund. They acknowledged I was double charged and said would have refund in 3-5 business days. Today is Jan 7. Still no refund. I called again today and they said the refund was just approved today and will be back on card in 7 more business days!! This is unacceptable and it is not a small amount of money either! It’s $300. When I asked to speak to someone who could expedite the refund the person hung up on me.Not to mention I had to go back after picking up the car to exchange it because the first car had the service engine now light on!
My worst experience ever w/a rental car co. I reserved an intermediate but was given a pickup truck. When I objected, the woman at the counter was rude. She put me in a Ford Ecosport claiming it was the only available car (a lie). The car was miniscule! When I complained, she insisted it was an intermediate & got belligerent. FYI, the Ecosport is a SUBCOMPACT [look online]! I rest my case.
I was given a dirty car. Fast food wrappers , fingernails on the seat and floor of the vehicle. I filled the tank up completely until the pump wouldnt allow me to. I even received a refund from the gas station because I wasnt able to pump anymore gas into the vehicle. When i check my bank statement they charged me $17.00 and claimed I didnt fill the tank up all the way. This Avis is terrible. Do business somewhere else.
The gal at the front desk was not friendly at all. In fact, she did not even respond when I greeted her with a “good morning” or “thank you.” If you are someone that is not willing to acknowledge your customer, I recommend not working in the service industry.To make matters worse, I asked the gal at the front desk for a vehicle that is not red due to past experiences of family members getting into accidents in red cars, and she still gave me a red vehicle. She was then frustrated when I kindly asked for a vehicle that was a different color.
Returned the car Saturday morning, no one at either desk, had to call Monday to get receipt and to end the reservation. When I called TWO, on the phone, employees indicated that there should have been someone at the desk at 4:45 am to get a receipt from. Ive been dropping cars off at around that time for 4-5 weeks and have never seen anyone there but the security guard and the shuttle bus drivers. If Avis is supposed to be open where are their employees? Ive been to several Avis that are not open 24 hours and thats fine but maybe Avis should know what their own hours are? So far I have had to call 5 times about getting a receipt/closing the reservation because the menu is too complicated and as soon as I get a hold of someone I get transferred to someone else and the call drops. Also My credit card was cancelled last week. I called (this only took about two phone calls) on Thursday, to let Avis know, after removing the cancelled card and adding a new card to my Avis profile. I was assured that the new credit card would be charged but when I finally get my receipt the cancelled card was charged! I called them again, spoke to two employees who told me I would have to call back in 48 hours to get the correct card charged. Not sure how Avis can charge a cancelled credit card which was removed from the profile and it not get bounced back immediately but apparently they can. In conclusion: I will not be done with this reservation until at least 5 days after I returned the car an I have called at least 7 times about this reservation and have to call at least once more, though based on my experience it will be at least twice more.
Make other plans and do not give these thieves your money! Awful. Literally stranded at CLE airport rental car center with my young son at 2am without a car on a PREPAID reservation. Called a week prior as Delta changed my flight and was not arriving now until after hours. Avis customer service at 800 number told me as long as I had my flight number on the reservation they would see that I was arriving late and someone would be there. I actually tried to call the CLE location direct but the phone number goes directly to the general 800 number now. Arrived at counter late (as I already told Avis cs I would) to find no staff, no car assigned. Giant board outside had a bunch of assigned cars with keys but not next to my name (or 2 others). Security officer of the facility and my Uber driver (thanks to Avis I then had a $45 Uber ride) said this happens EVERY SINGLE NIGHT there. Crazy!? No notification-no voicemail, no text, no alert on the app, no email. And keep in mind when I rented at this same location in October 2020, arrived around same time late, there was staff on site. When I went to the counter the next morning the woman agent I spoke with was actually nice and empathetic to the situation. Then the male manager that came out after was completely RUDE and put it all on me. He spiraled into a series of corporate trained excuses and refused to give me one dime back. He literally walked away from me and went to hide in the back office while I was talking to him. Never saw him again. No apology, no refund, no customer service and NO INTEGRITY. Thanks for reminding me that I have a choice on where I rent from.
I landed at 11pm. There was about 10 people in line with only one Avis person working the counter. With a reservation, It took over an hour to get a car. Then, I returned/exchanged 3 cars before I was satisfied, which took an additional hour and a half because of the process (type my information into the computer, give me a car, print out a receipt, walk to the parking lot and find a car, and then get in and put in my luggage, then discover an issue, then have to take my luggage out and walk back to the counter, wait in line, and do it all over again). The fist 2 cars smelled say of cigarettes, the third did nothing have a working radio/navigation screen. IT WAS APPARENT THAT THE REPRESENTATIVE AT THE COUNTER HAD AN ATTITUDE. Rolling his eyes and grunting when I spoke. I explained my cigarette allergy and how I could not use those vehicles for 3 days. Very disappointed in my experience. After receiving being at your facility for two and a half hours, and exchanging for a fourth car, I had no other issues
Hey the gal at rental was very nice , paperwork was done online and she got us thru offered us a free SUV upgrade on a friday night not much available. the vehicle was a 21 toyota 4runner, basically new, super clean. awesome car rental for 3 weeks. super ride. enjoyed it!
The car was clean and in good condition but the price was higher than expected, so low value. Dropping off the car at the Detroit Metro Airport was difficult because the drop off row could use a marker and no staff were there at midnight to check the car back in.
My flight was 4 hours late.I walked outside at 4:15 am and the rental facility bus pulled up within minutes.When we got dropped off I went to the Avis counter not sure if they were even open and the associate greeted me got my Id, credit card and then offered me a choice between three different cars.I picked a Subaru Outback it was clean and ran great.The return was just as smooth. It was a Great rental car experience.Thanks Avis!
The process was quite simple. I did request a Ford Edge because I was looking to purchase one in the future but instead got a GMC Terrain. We drove 3500+ miles and the seat was most uncomfortable on my back. Check in was quick and drop off too. I didnt get an instant receipt so I was a little leery about the drop off process but my e-mailed receipt was accurate. Location signs were not clear when picking up at the Avis location. I drove around a few times then had to ask where to go.
The most easiest check in check out Ive ever experienced. The airport shuttle was a huge bonus. We got a clean 2021 vehicle with unlimited miles. Avis was the only car rental place opened late. Travelers where disappointed to learn that as they arrived. THX Avis for having our backs!
When I showed up to rent my car I waited in line for a very long time because there were two rental service operating under one service budget and Avis.When I finally got to the ticket agent she was very friendly and very supportive and very helpful this survey isn’t in no response a reflection of her service. I was given a car that was severely damage I’m not talking about standard damages I’m talking about severely damage I took photos I brought it back in showed the agent she assigned me to another vehicle the vehicle that I was assigned to was a Malibu this particular vehicle was dirty it was never clean someone drove it back on the lot and they re-rented the vehicle out I told the gate agent again and she assigned me to a ford explore OK the Ford explore was dirty again the manager took the car back and had the head cleaning agent clean the car Again and when he brought it back it was still dirty I have never been so upset Renting a Car in my entire life. We are in the middle of a pandemic why I was giving a dirty car in the first place is unacceptable so funny I took the car because the gate agent came back out and wipe down the car again. This makes me never want to use Avis again. And to top it off the manager acted as if she didn’t care and that was very disappointing, using the excuse that they were understaffed.Even if being understaffed empathy care compassion and concern for your customers will go along way, she could have made me feel like I mattered.
No one was around except the attendant at the gate, despite being only 6:30pm on a Sat. I wanted to switch cars because of a snow storm coming in. It was such a hassle, so I took it. I found out the car was out of alignment (at 48K mile) and seemed to get worse every pothole, eventually triggering the ABS light just before turning into the rental return. I also found out the next morning that there was ZERO washer fluid. It took an entire gallon at $5. This is the worst Avis location I have ever came across.
The price, customer service, rental car and experience was superior!! Arrived at the Airport Rental Center and was out within 10 minutes with a 2021 Mitsubishi Outlander that made my exploring of Cleveland, OH so enjoyable. Returning the car was so simple. Thank you Avis!!
In rented the car through Priceline and paid for the insurance through them. When I got to the airport rental, the agent asked if I wanted the insurance, I answered that yes, I had gotten it through Priceline when I rented the car. I signed the paperwork for everything. I looked on my account this morning and noticed a $220 charge so I called to find out what this was for and was your that it was for the insurance that I signed for. I was never told that I was signing for a different insurance than the one from Priceline, let alone that there was an additional charge! I am very upset that I was changed for an insurance that I did not want! The young lady I spoke with this morning was able to refund 15%, but I am still very angry with the way this was handled by the customer service at the Cleveland airport! That they were not up front. When a person gets off an airplane, they are tired and just ready to get out of the airport the customer service should make sure that the customer clearly explains any additional costs.
I called 6 hours before my delayed flight arriving and was assured someone would be at the counter to deliver the car I had prepaid....when I got to the counter, nobody was there and I had to spend almost six hours in the unaccmodating lobby till the next shift arrived. At least 7 customers were put in the same situation......totally unacceptable
I rented a car from the Cleveland airport. The car I received was a Nissan Sentra. It is a terrible car to begin with. The transmission is horrible and would rev up to over 5500 rpm when just speeding up to normal highway speeds on a flat road. The car I received also had a tire that kept losing air and alerting me. So I pumped it up at gas stations with my own money several times. After a few days I called Avis and asked them to bring me a new vehicle. They said I had to drive to the nearest Avis rental and exchange the vehicle myself. That was a 40 mile drive. When I got there I told them I wouldnt fill it up with gas because I had to drive so far to exchange a car that was faulty. They charged me for the gas anyway and told me I had to work it out with the Cleveland airport rental location. When I dropped the exchanged vehicle off (with a full tank of gas) at the Cleveland airport location I told them what happened with the original car. I was told they would take it off as a one time courtesy. I would think that any time you get a car that has a bad tire you would not expect the person renting it to pay for gas when exchanging that vehicle. Then the two workers just walked away into a back room leaving myself and many other customers standing there with no explanation for 15 minutes. I had to leave before even receiving my receipt because I would have missed my plane. The entire experience was one of the most bizarre illogical things I have ever had with any business.
This is by far my worst rental experience ever. I flew in for a funeral and my flight landed at midnight. When I arrived to pick up the car I was told to hurry up and no offense but he needed to leave.He left without even showing me where the vehicle was parked. The security guard came and got me from the wrong area and told me where to go. I never even took the car. There was a maintenance light on and at first glance it looked like a stick shift (4Runner). I reserved a Jetta or mid sized car, but when I mentioned that he said all they had was an SUV and just bring it back in the morning. He swiped my credit card for the full amount ($220 for 2 days)and a $100 deposit. If I don’t receive a full refund I will absolutely be calling the better business bureau. I’m so disappointed and I will never do business with Avis again.
I dont understand why people work in customer service and refuse to at least be polite to their customers. I was there on 2/7 and the lady at the counter was just so mean for no apparent reason. I didnt even get greeted when I walked up and the lady had an attitude when I tried to explain to her my situation. I ended up requesting the manager to finish my transaction because I refused to continue working with someone like that when I am spending my hard-earnrd money. I honestly should have just went with another company. Good customer service is definitely the key to keeping my business.On top of that, I received a suv with cigarette burns in the seats
Im a Preferred member and, while my name was on the board, I was told to go back inside to wait in line and there was no one in the Preferred booth. I typically have problems at the Cleveland Avis location and I travel there 3-4x annually. Also, I had to wait 20 minutes for them to service the car...what good was the reservation?
The last 2 times I have rented cars I have been accused of not returning the car which I obliviously did. I will not be using Avis again.
I reserved a Corvette for the weekend after my wedding, several weeks in advance. Upon arriving at the rental counter the employee asked if we had a reservation. When I responded that I had reserved a Corvette he laughed at us. Then said heres the next best thing, a Jeep. No reduction in rate, no apology for not having something similar even available. Since everything else was already closed we had no choice at the time but take the vehicle and the number for customer service. At this time, five days since speaking with customer service about our experience, I still have not received any refund of the difference in cost of rental.
No one at the desk when I arrived. Sign directed me to the Preferred Booth. The agent at the Preferred Booth said I needed to go to the Budget desk. The agent at the Budget desk said I needed to go back to the Avis desk. No one took responsibility for delivering a great customer experience.
**UPDATE** It is now the end of August 2020, and Ive received another letter from Avis (SLC location) now stating that there was glass damage to the car I rented on April 3, 2020 and they will be charging me $294 for that. The charges just hit my credit card two days ago (8/29/2020) and I was able to decline them - thanks to the fraud settings on the credit card. I did submit the original claim to the BBB and they were able to get it refunded for me. Worst. Experience. EVER!!I rented a car on April 3, 2020 in Salt Lake City, UT and all was well. It was a 2019, so it was equipped with lots of safety features, which was nice. I had no issues, returned the car - that was that. On July 2, 2020, I received a letter stating my credit card was being charged $285 for damages, with no further explanations. When I called their customer service line, the rep stated that it seemed fishy and they would investigate. I later received an email stating that a camera between the rearview mirror and the windshield needed to be calibrated and the car has been out of commission for 3 months because of it, and it is at my expense, and they refuse to remove the charges from my account. Somehow this constitutes as damage, even though we couldnt possibly have done anything to it, and the guidance system (that keeps the car between the lines and so many car lengths behind the car in front) was working properly when we returned the car. This is ridiculous and unfair.
1st car the driver seat belt was broken and wouldn’t latch and wreaked of smoke. I had to go in and wait for almost an hour for another car because there was only one girl working. The 2nd car was smoked in, passenger seat was all stained and every corner on it was damaged and the right front bumper cover was just hanging. I took the car anyway because I didn’t feel like waiting another hour for another car. On the plus side, the lady at the counter was very nice even though she was slammed with customers.
Wow, This location is the worst... Rented a car from priceline for Avis. The problem occurred upon return of the vehicle. When i pulled up there was no one to be seen. I just pulled up into the line of cars sitting in front of me. We started unpacking the car and finally someone showed up in a car and rolled down the window and yelled, make sure you leave the keys in the car. I responded ok. I was thinking this might be some kind of social distancing and i would just receive my receipt via email and that would be it. So we went on our way. A week later i received a call from Avis that was wondering where the car is and when i will be returning it. I took a quick look at my credit card statement and noticed that there was multiple charges on my account for a missing car. Over $3000 worth of charges. I called avis and talked to a representative and he apologized and stated that the contract is still open and the car had not been returned. The representative said hold for a second. He asked me when i returned the vehicle and when did i rent it. In short, they said they were having some issues with this location of cars not being scanned back in... And was sure the car was on there lot somewhere. He charged me accordingly.
Avis had the best price to begin with compared to all other rental companies I checked but they gave us a great upgrade at no added charge. We then had to extend our rental by several hours and was only charged $12.00. Well definitely use them again!
No one there to receive the car when I dropped it off. After I flew home, I realized that the car still hadn’t been checked out and I was still on rental, paying for extra hours. How does that happen? Ended up waiting on hold for over an hour and still don’t have anyone on the line to talk to. Pretty awful stuff.
I was charged $138 for refueling the vehicle that I returned with a full tank of gas! When I called they requested proof I filled it up. I sent a screen shot of my bank account and they said that was not enough evidence to prove I filled it up. I did not have a paper receipt as I was running very late for my plane however I still took the time to fill it up. I will NEVER use Avis again and I will tell everyone I know to NEVER use Avis. They have absolutely stole $138 from me. Then give me the run around. My son was in the car, we all know I filled it up but for whatever reason the person who checked it in said no. It was filled up at the BP on the corner near the facility. This is the most ridiculous experience I have ever had. What is most astonishing, is that they refuse to refund my $138. I am DONE with Avis for life.
As a preferred member I was expecting to have a car available and assigned to me when I arrived at the rental counter but unfortunately a car was not assigned at the preferred counter. I then had to return back into the rental car center and stand in line for over 1.5 hours at 12:30 AM in the hopes of getting a rental vehicle.
We upgraded our vehicle and when we got to our destination, we found that the drivers side passenger door would not open. We spent our entire vacation having to go around and let my passenger out of the vehicle at every stop! Very disappointing.
Took forever to get through the line and then after that had to wait for the car to be pulled up an additional ten minutes. Staff were adequate, but far from friendly. Both front seats were wet, which got our pants wet. The car was dirty on the inside - mud on the carpet in the back. The car had obviously been used hard. It shook at normal speeds and pulled to the left. Extra fee for having a toll box thing on the inside, even though we didnt use it. Overall a bad experience. The only positive was that dropping off the car was pretty easy, since I did that before hours. However, make sure you fill out the paperwork and submit that with the key. They said they would charge for gas, even if I brought it in full, if I didnt submit my gas receipt. Dont know what that was all about. It felt like fine print to be able to stick people with an extra charge.
The process was quick and easy! The rental car was clean and had no issues.
I rented a car for 15 days, 3 to 4 days into my rental I realize that the vehicle was too small for what I needed. I called customer service I was told that I could upgrade the vehicle if they have one available and that I had to go into the office. I went into the office and was told that they didn’t have a suburban which they did have one available, they would not let me upgrade and they would not refund money if I turn my vehicle in early to rent a different vehicle. The vehicle that they gave me to begin with wasn’t clean, The manager was not willing to work with me at all I am very dissatisfied with this company.
I made my car rental reservation online and prepaid for the duration that I expected to need the vehicle. Unbeknownst to me when I inquired if an early return would provide me a prorated refund; the answer was NO. I have rented vehicles from other competitors and always received a refund for the unused duration. Needless to say, I will NEVER rent from AVIS again, nor will I use Priceline for any travel reservations again. Lesson learned. No thank you.
Variety of vehicles available friendly staff car rental return was tricky. Overall a descent experience
A few problems I had. 1.) The car smelled like weed. 2.) The tags were 4 months expired, June, 2020. And, 3.) I did not get the car I reserved. The staff was helpful, but obviously theres a lack of attention to detail in certain areas.
Brakes when out on car on freeway! Car died on the driveway of a Bob Evans Waited about 4 hrs for tow truck Waited in line 40 minutes for replacement! Cause me to miss my daughters Graduation dinner! And most of all almost cost me and my husbands Life!! Never will I Ever Rent a car from Avis again! Yours Truly Mrs. Thomas!
Checkin process was slower than necessary, nice car upgrade, but car was not cleaned before our rental. No one was available at the time of car return and we had to leave car to search out an employee that seemed bothered we were speaking to her. Avis site never shows reservations and we never receive credit for any of our rentals with Avis.
I had a question about returning the rental car and it took 45 minutes and 3 different agents to get an answer. The question was if the shuttle from the rental car agency to the airport would be running at 04:00. Overall the customer service was horrible. Also, when I tried to return the car to a different state, Avis’ price was over 3 times more expensive than to simple return the car and rent from Enterprise instead. When I told them the price difference they didnt care. I will be renting from Enterprise in the future instead of Avis even though I have been a loyal Avis customer for a few years now.
I had one of the worst experience I have ever had with car rentals. When I was renting the car, I clearly said I don’t need coverage since my car insurance covers the rental car but the lady at the counter said with coverage it is going to be cheaper since they have promotion. At the end when I wanted to return the car after one day, they charged me $147 instead of $158 for two days because we were 30 min late and they said because you had coverage. After trying so hard to talk to customer service, they told me that they only can Return $11. Avis should be one of your last choices.
I dropped off the rental van I used for one day. No one was there to assist me, even though I arrived during posted business hours. I put the large van in a parking space up front, locked the doors, and put the keys in the drop off box. I proceeded into the airport car kiosk to look for an Avis employee. No one was there at the desk. So I left. Two days later, Avis tried charging my credit card over $4000.00. I immediately called, waiting 45 minutes on hold. They claim I didnt drop off the van! Its the airport. Theres video footage EVERYWHERE. I am still getting harassed by phone. And I have to wait extremely long times to see if there is an update. Disgusting how you treat customers. Never again.
The line took a little longer than I would have liked, and the person at the desk had forgotten to offer me the prepay for gas option.Other than that it was fast, efficient and I used a discover rewards code so I received a discount and got a free upgrade. So it was well worth the price. The drop off was incrediblely easy and fast as well.Want to try the app next time since I think you can use it to skip the first line, and choose your car beforehand
The check in process takes to long, getting up sold cars and other things after a long travel day and waiting to fill out I do not know what, is so frustrating!I forgot to re-fuel the can and the receiving agent, in a very polite way, said he was going to charge me for the fuel charge but if I wanted a cheaper options, he would tell me where the closest fuel station was. A very nice offering.
If you pick up a car early in the morning its usually confusing as there may or may not be a person at the counter. Also the guy at the checkout gate said I shouldve gone to the Budget counter if no one was there. There were no signs or anything. How am I suppose to know that!?
Attendant was a sleep we thought it was closed upon our arrival then no one walked us around the car and gave a us a damaged vehicle. We switched the vehicle out in Canton Akron Airport where the attendant was satisfactory after calling and filing comaint and finding g out that it was never admitted from call attendant after being on hold for 1 hour. Will never use again.
That was the worse vehicle Ive ever rented in my life. All the tires were bald. It started raining and the vehicle was hydroplaneing across the highway nearly causing an accident. Also had over 50,000 miles and rode like jt
Severely understaffed and unorganized. I returned a car with the intent to pick up a different car. I was told I would receive an emailed receipt. After waiting in line for an hour and not having received the email, I discovered the car I initially turned in was never processed as closed out. I then had to wait longer for the staff to trace/track down the car before they would allow me to rent the second vehicle. Its going on 2 hours. This is not representative of Avis at other locations, but I recommend choosing a different brand at the Cleveland Airport until they become better staffed.
Upon arrival I was told that your company had overbooked my rental. After sending me to 3 other rental companies to see if they had a van available (which they didn’t) the manager found a vehicle. I had to wait for it to be cleaned. Then when I got the vehicle I didnt think that I needed to do a massive check but clearly I shouldve. The wheel alignment was off and the window on the back door was broken. This made for a horrible drive from Cleveland, Ohio to Myrtle Beach, SC. The manager upon arrival did refund 2 days back but the experience was still bad and memorable.
After pre-booking a 7 seater SUV and arriving to the location to pick up my vehicle I was advised they did not have the correct vehicle available to rent. I was given a lesser vehicle and advised to take the vehicle to Avis at the airport and they will be able to swap out for the correct vehicle. Arrived at the airport waited in line for over an hour and was advised they too didnt have the correct booked vehicle available and that they overbooked. I was advised to keep the lesser vehicle given or return it to the rental place I picked it up from which was already closed. There were available 3rd row SUVs outside on the lot and I was advised they were already reserved, but they would not honor my reservation. Hoping to fix this situation in the morning by swapping out the vehicle at another location. This was the most time consuming worst experience I have ever had in renting a vehicle and will absolutely never book a rent from Avis again.
I rented a compact car, in part due to mileage and conditions of weather where I would be driving. I was upgraded to a car unsuitable for the weather, which had horrible gas mileage. Based on this experience I would never remain loyal. 2nd significant issue with rentals in 7 months with Avis. If Im not provided compensation Ill never use you again. And Ive already told multiple people as much.
My car was very dirty, seats were stained and had a bad smoke smell. As soon as I drove out and got on the highway, the rear tires started producing a lot of noise that I had to drive very slowly from fear that something would happen at high speed. I couldnt come back to exchange the car because I had an appointment to catch, various meetings, including a trip out of town, so I was stuck with the car all 4 days.I rented through Avis despite the higher cost because I was sure that I would receive better service and a reliable vehicle but after my experience, I dont see the point of renting from them again, it will make more sense to pay less with one of the other rental companies, especially since Ive never had this kind of experience with another company. I still dont understand how Avis allowed this kind of vehicle to even be in their rental fleet.
We were in a rush to get to the airport and forgot to fill up with gas. We were charged $9.99 per gallon. Fortunately it was only a few gallons so it cost $45, but a whole tank would have cost $200 to fill up. Thats plain crazy. I understand theres a material upcharge for gas service, but usually its a 100% markup (over the $2/gallon local rate), not 500%. That soured what was otherwise a decent vehicle and rental experience.
App forces an earlier pickup time for you because they close earlier than other rental agencies in the same building. Than they hire a worker to stand there all night to tell you they WONT hand you the key that you paid $700 dollars for. Yes. They have a paid employee standing there to tell you they cant help you.
Returned rental car on Dec 6 (There was NO one receiving cars when I returned the vehicle) and avis in CLE did not log the car in until Dec 7 and I was charged an extra day! Took 30 minutes on the phone to correct issue.
They have a preferred pickup window, but nobody was in it. Checkout was over an hour long - already had a reservation. System was down, so they had to do manual checkouts. I was told they didnt know how to do the manual checkouts because it had been a while. Vehicle was unwashed and subpar.
Despite reading some negative reviews we had nothing but a stellar experience at this location. There was no line when we arrived on a Saturday afternoon. Reservation was made through Costco and the gentleman at the desk pulled it right up and gave me a couple of options for cars in my reservation class. No pressure at all to buy insurance when I denied needing it and no pressure to upgrade. He was kind and talkative with my children as well as my wife and I. Rate at the counter ended up actually being a couple bucks less than what I confirmed with Costco. Car was clean and had a full tank. The walk from the counter to the lot was short and the car was ready to go. Exiting the lot was a breeze and I was able to point out some minor scratches and damages to the gate attendant. From the time I walked in to the actually driving off of the lot was roughly 20 minutes which included loading kids and luggage in the car. Car drove great for a week and we had no issues. Shuttle from airport to the rental location was waiting for us when we arrived and when we departed. No wait what so ever. Transit to and from the Airport was no more than 5 minutes. I checked my CC statement a week later and everything was exactly as indicated on my reservation and when I got the car. Well done Avis, we will defintely rent from you, especially at this location again.
I generally like Avis for properly maintained and reasonably clean vehicles, but that was not the case this time. The tires were mismatched and the front passenger side was worn down to the wear bars which I dont feel is safe for the winter in Cleveland, OH. The rental minivan was also extremely dirty inside. There was food shoved inside of the interior compartments from a previous renter. Windows were dirty and hard to see out of.Since I was pressed for time and visiting family and there was no snow in the forecast I elected to clean the car at my destination rather than take it back.
I am so super happy with my Avis rental that I have already booked with them for my next trip to Cleveland. I got an amazing deal on an amazing car, and most of all, the young lady at the counter who handled my rental was fantastic. It was nice to see that somewhere out there someone still gets the concept of service with a smile. Thank you Avis!!!!!
When we arrived at the counter, we went over our registration/agreement and Avis wanted to charge us nearly $300 OVER what I had booked online. We then had to call their corporate office at 2:30 am. The man on the line claims that we changed our rental agreement that day. We did NOT! We only called to ask what time their location closed because our flight was delayed. If the agreement was changed, then Avis did that without our consent. I didnt want to spend my first hour and half of our vacation arguing on the phone with Avis and getting no where. They still have not gotten back to correct this situation. I am so disappointed! Not to mention that the guard for the gate was asleep in his car when we were trying to leave AFTER we had to come back and get a different car because they gave us a car that reeked of smoke. Horrible customer service!
This was our first time renting from Avis and it was the worst have ever experienced. He was the only person working and you could clearly see he didn’t want to be there. It was a long line that just kept getting longer. Then we left two items in the car and still can’t get anyone to answer a phone or return our calls to get our items back. Recommend Budget or Hertz as they have always answered our calls and questions plus they smiled whether they wanted to be there or not
Based on this rental experience, it was the worst. Ive rented hundreds of times in my life and few were worse than this. It started with a long line at the Avis counter at 1:15 am on Thursday morning (10/17). At 2:02 AM, I was given a black pickup truck instead of the full size sedan that I reserved. When I returned to the counter to get another car, I was told to take it or leave it. I took it since I had no options at that time. The truck did not have a full tank. When I tried to leave the rental lot, the departure booths were all closed. I went back into the rental facility and no one was there. A security guard had to let me out of the lot. The next day I tried to replace my car at a facility closer than the airport (CLE airport was my pickup location). I spoke with Anthony, Melissa, Anissa, Isaac, Mike and Benjamin. Some of them were in customer service and some were in reservations, since I kept getting transferred to reservations. They were all of no help, just furthering my frustration. Finally, I drove to the Beachwood, OH facility on Chagrin Blvd., and a guy name Ron helped me. He swapped out my vehicle for a four door sedan and apologized a half a dozen times. He seemed to be the only person that had any empathy for what was happening to me. I wasted a half a day but finally got a car. The imbeciles that spoke with were not empowered to do anything and while one promised to have a supervisor call me back, I never got a call back from anyone. Im glad I didnt wait for that call. Management in your organization needs to be told that customer loyalty is not built when everything goes well, its built when things dont go well and the customer experiences a fast and satisfactory resolution to the issue. My customer experience was abysmal.
Very slow, not enough agents. It should not take 30 minutes of standing in line on a weekday morning to rent a car.
It was quick and easy. She explained everything in a way I understood. She was pleasant.
They dont allow third shift to clean cars at night laying to the morning on early flights never having a selection available and the front counter staff is not friendly or very professional. Cleveland management is inept and needed training and leadership to avoid these pitfalls. This is not the first or last time they were like this...
Good rental car. You get many discount codes, corporate discounts etc for any kind of car. All the cars are very well maintained. The staff are very supportive and they have so much patience in answering your questions. They are helpful in getting the right car for you. If the reserved car is not available you will get a free upgrade to higher version
Zero issues. Car was clean, staff was helpful. Return was equally uneventful. One of the best Avis experiences thus far.
Off-site pickup, hard to find the spot a little better direction would have been nice.
It was quite expensive. Also Avis had the LONGEST line at the station, but it was the ONLY kiosk to only have ONE employee working, meanwhile every single other car rental agency had 2 associates. Overall, I liked the car for the next size up from Economy- which is subcompact I believe, it was a Toyota Corolla.
Car was ready for me when I arrived. I was pleased with the make and model. Only issue, it was not as clean as I would of liked, there was some dried up food stuck to the seat belt and food crumbs visible on floor and between the front seats.
Far too many errors handling my rental. Including adding Lost Waver Damages (Insurance) when I clearly declined that option. During the customer service back & forth I was lectured about my responsibility checking the contract...for Aviss mistakes???Original Vehicle = no key (Sent back 2x to search for it).On to 2nd vehicle.Return attendant indicated an e-mailed invoice would be sent.4 days later...no invoice...Customer service...(3) different contacts, oneindicating the vehicle was not yet returned.Finally got invoice; to discover additional Lost damage chargesUltimately charges dropped.Stellar experience. Thank you Avis.
They are severely understaffed! No one is there when returning the vehicle and getting someone to close your reservation is a complete nightmare!! Was overcharged $800 for the time it took them to properly check in the car and because Im a local and was not traveling they wont refund!!! Not sure why its gone downhill so fast, its a shame.
As a preferred member I walked straight to my assigned car (no waiting in line). LOVED that I had been upgraded to a larger model - we were moving my daughters boxes from storage to her college coop, so the extra space was great. Vehicle had low mileage and was immaculate inside and out. After retuning the car, I got a text from my daughter saying she had left her (favorite) sunglasses in the car. I went back to Avis, it had been 20 minutes since Id dropped off the car, a nice man said my car was already off the lot, but he jumped in a vehicle with another associate and went to find the car. In about 10 minutes they returned with the sunglasses. We hugely appreciate this help. Speedy customer service with initiative. Impressive.
Arrived on the late flight from DFW. At about 1:30 AM, went to the counter to pickup a prepaid intermediate size car. My car turned out to be an upgrade, but I was not asked if I was interested in an upgrade, much less pay additional for one.Found an extra $30 charge on my credit card after I returned the vehicle. I inquired with AVIS about the extra charge and was told I didnt use a coupon. There was not any coupon mentioned or involved with this transaction. The agent said he was powerless to issue a refund, but instead issue a voucher for $30. Told him no thanks....No way Ill be renting from again any time soon.
The retal was dirty when we picked up. Was not cleaned out. Burn holes on seats, not vacuumed out, and food on the dash board. I have pictures that I have been trying to email to customer service department. I would like to be reimbursed for my rental.
I arrived at Cleveland Hopkins Avis at on Tuesday 11/14/19 at approximately 12:30 am, in the middle of a WINTER STORM WARNING (check the weather to see the truth). I rented a GMC Acadia for 2 days, paid in advance. There were no clear instructions on how to navigate to get to the car in the lot and drive out of lot. It was a white out of snow. Then warning signs flashed as I am driving on I-71 that all tires are low of air... suppose to be 35 pounds and was 26 pounds. I had to go the next day to Conrad tires to have the air properly adjusted, seeing as I would be travelling back and forth to the Metro Burn ICU unit. The most outrageous is that the car was NOT supplied with a snow/ice scraper/brush. These issues should have NEVER been. Avis should check air in tires of rentals daily, especially when a storm is predicted and there are prepaid rentals on the books coming in after midnight. Avis should supply each car in CLEVELAND winter weather with a snow/ice scraper. I will not recommend Avis, but I will be sure to let every one know what I experienced. Thank you, Dorothy Pihoker
I changed my car reservation more times than Prince changed his name, but each time it was hassle free and Avis was very accommodating. I arrived at 12:30am to pick up my car due to travel delays, and wasnt thrilled to see the long line of customers and only one Avis representative at the counter. But surprisingly, he moved things along quickly and with a great attitude. They all try to sell you extra insurance and gas etc. but he accepted my choices with no annoyance or any of the expected arm twisting. I ended up getting a much better car than I paid for because there were no compacts available. Returning the car (again, late at night) was a little confusing but we found the posted instructions and just parked and left the keys in the car. I felt uncomfortable doing that...but for the car I got/and price I paid, Im not complaining.
AVIS is the best rental car unity that helps and treats their clients with mutual understanding, respect and love in every way. Today I felt really blessed when I came to return my car with my Dad. We had a little issue with the drop-off location. One of the Employee really helped us and fixed the problem. Instead of paying so much fees for the wrong location she talked to her manager and pleased us with the good news. We didn’t have to pay any additional costs.Thank You AVIS
Late night flight, one desk employee and an hour to get a car. Then the car they gave us had a problem, and it took a while to get a second car. When you know you have cars booked, you need more staff. The clerk was friendly, but overwhelmed. This was our first Avis rental and I dont think there will be a second.
I paid $307 for a compact car for 4 days . When renting the car it was not explained to me properly that since they were making me pay the pre-paid price for gas I was able to bring the car back on empty . Instead I brought the car back almost full and I was still charged $30 for a full tank of gas . This is a rip off and Avis is making money off of their customers in abundance . I’ll so I was given a car that looked as if it had been an accident and I had to see that myself and go to the Avis guard shack to let them know the conditions of the car .
Easy, fast friendly check in. Most of all they had my car!! Check out was even faster. Great experience, very pleased
Flight change forced me to fly to Cleveland or delay my travel to Columbus by 24 hours. I chose Cleveland and reserved a car over the phone with an Avis agent. I got a good price ($58) for a compact car for 15 hours one way.Arriving in Cleveland at midnight, the desk agent at the airport told me my reservation was at Dayton. And that she could get me a compact car for more than double the price ($127). At that late hour, needing to get to Columbus, I had no choice but to take the offer.I had repeated twice to the phone agent, So I have a car from Cleveland to Columbus. She assured me that I did, and made sure to ask me if I was interested in their SUV special.Thanks AVIS. Ill look to one of your competitors next time.
This was the first time utilizing AVIS Preferred for my boss and he was extremely happy with the staff and service, mostly not having to wait in any lines. I just noticed that AVIS offers the ability to return the car and also get a ride to the airport in the same car he was returning for an extra $25.00. We will utilize this option next time as to avoid using the shuttle. Thanks AVIS for making my job easier and my boss very happy!
Gave me a great rate plus my union discount and upgrade , Avis took great care of us on this trip. Thanks Avis! L&K
I always rent with Avis for work and the Cleveland airport one is a bit better than many (Toronto is bottom of my list).Cars are always ready and Im always on the Preferred list. Youd think that wouldnt be surprising but often now I have to stop at the desk first.Check-in has been quick here. They actually seem to know how to staff based on traffic. Good job by the management here to maybe use the data we enter about drop off times.Biggest negative is that the entire car rental site is like a 15 minute shuttle ride away from the terminal. Not Avis fault, but given how much CLE has downsized, that could be fixed and maybe Avis could help drive that.
Had a reservation two weeks in advance, for a Premium Suburban for a family vacation. Drove all the way to the CLE airport to assure they would have selection. Arrived, waited 20 minutes in line, only to find they did not have anything even like it. What good is a reservation if you do not assure the vehicle is there when needed? Very bad business.
Best car rental we have ever had; and weve rented about 20 times in the recent past 5 years. The rental agent was professional and courteous and we drove off feeling treated fairly and with respect. We, in turn, felt we could trust Avis with the contract. While most rental companies prey on the customer and use the fear factor to up-sell, the Avis rep used no insulting pushy attempts to upsell us on stuff we didnt want or need. He was efficient, friendly and low-key. Definitely added a lot of value to the rental experience.
The customer service agent at Cleveland Hopkins was great and the upgrade offered made my rental extremely enjoyable. It was probably the nicest rental car Ive ever driven.
Could be better could be worse. Got my rental that’s all I cared about.
Was assured that they would stay open because our flight was delayed so we could get our car, but no one was there. Had to wait overnight until they opened at 6 am to get our car.
At check out - did not get receipt. Called 3 days later - sent me a blank receipt. Called again Sunday evening (have to do expense reports) and they could not help me because receipt does not have my name and I have to call tomorrow again. Why is this fair to me - how much time do i need to invest to get a receipt? this is the second time this has happened and there will not be a third. I have been with Avis a year now - and rent every week. Not fair to me! Not fair as to how much time I have to invest to get a receipt so that I can do expense reports. All because someone did not check me out and give me a receipt. The best part is that if you try to call the Cleveland location - it sends you on a loop around the world - and no one at cleveland picks up the phone!
Avis has the infrastructure to accommodate last minute changes/needs, whereas the other companies do not. Avis had my back while the other company left me hanging. From now on, Avis will be my choice for rental car company.
Everything was good except they forgot to close my contract when I returned my vehicle
Car smelled of faintly of a smoker so i let Avis know they were nice about it and marked it on my agreement.Upon return there was nobody there just the printer and the handheld device sitting on a post, it wasnt busy so i assume they were multitasking??Generic rental on a routine business trip.
Using my Wizard number along with my Preferred membership helps me avoid long lines and wait times. The slot my car is in is posted on the board so I can go directly to it. If Im not satisfied with the car Ive been assigned I can exchange it with no increase in rate when there are cars available in the exchange spaces. By using the airport facility I am able to pick up and drop off during hours that are more convenient for me. The agents Ive dealt with so far have been cordial and helpful. I was very satisfied with my most recent rental..
Avis makes car rental easy! Easy to pick up, easy to drop off. Customer service is outstanding - Im always greeted with a smile. Every employee goes out of their way to make my stay in their city smooth and worry free. Thank you, Avis, for making my car rentals stress free and as easy as can be!!
App notifications and emails asking if you want to add drop off, etc, then will not allow you to do it. When you call customer service they tell you to call the counter at the airport. Call the counter at the airport to get looped back to the 800 call center again. Who can’t transfer you to the airport. So they leave you on hold and transfer you again to another 800 agent. Not sure what’s happens. 2 reservations with no car, 2 cars with either cigarette butts and empty bottles, or car you reserved is switched to something you didn’t ask for.
We arrived late and there was only one person behind the counter. Took a long time before we got to the front desk. First they gave us the wrong quote and it was a struggle to get the right price that we had on our online registration. Ones we got that handled and finally got to our car the windshield was cracked and we went beck to make a note. The clerk said it was ok and not to worry. Two weeks later we got a bill to pay $200 for a new windshield. Called the headquarters several times but no luck.I am more than disappointed in this company and will stay away as far as I can from them.
Customer service is terrible! I used the mobile app to complete my reservation and choose a vehicle. However, the agent at the preferred counter told me I would not be allowed to rent that vehicle, and the computer made a mistake by booking that particular vehicle to me. She had a terrible attitude, and clearly did not want to answer my questions. 6 days later I am charged for two vehicle rentals and the other charge has not dropped off from my card yet.Ive rented from Lafayette, Miami, Houston, Fort Lauderdale, Grand Junction, Midland, all great, but Cleveland (Hopkins) has given me a black eye!
Flight arrived 20min early and had 1:00am reservation. Only to find 14 people in line.with one teller, 7min average per person, do the math. Its now 1:30 and I better stop here as I might say how I really feel. Never rent Avis again. Btw-teller sure doesnt like his job much.
Horrible Avis location. Business traveler and I’ve chosen to use Avis, but facility staff are rude and not helpful. Return was the worst experience ever! No employees to be found. Preferred drop off was in the middle of a parking lot, 18 deg weather. No cover, no trash can near by to clean out car. Had to drag bags almost a block to get inside and get to shuttle. To top it off, 10 hrs later my car has still not been checked in. Customer Service is also uncaring and not helpful. Told me to give it 48 hrs! Time to explore other options!!
As an Avis Preferred member, getting into the car has never been easier. Having recently signed up with this preferred program I have rented a car 3 times for both business and pleasure. By-pass the counter experience and jump right into your car. Quick and friendly experience with their staff, but youre on your way before you know it. Highly recommended.
As a Preferred member there are no hassle. Place your request, pay online, get info as to location, color make and model in text message. Go to that location and get your car. That easy! I love renting from Avis.
Everything thing about My Avis rent was great, except my return. We had a terrible time finding a return address Cleveland car return is a bit of a drive from the airport and not on the same road. It would have been nice if the return address would have appeared on the receipt.
Pick up went quick, waited 10 mins for cat to be delivered, clean tidy vehicle. Return was just as smooth, yard staff amazingly helpful when I went to retrieve a left behind item, 3 staff helped helped me find them. Check in lady was very friendly and courteous, def use Avis cleveland airport again.
The car I was rented had tags that were 4mths out of date and I was not able to drive the car for an entire week for fear of getting pulled over and possibly receiving a ticket. I called customer service and was basically told to deal with it and if I wanted to I could return the car back to the airport to exchange it. Unfortunately I was over an hour from where I was staying back to the airport and they were not willing to bring a vehicle to me. It was an absolute waste of alot of money and extremely poor customer service in my opinion.
Over an hour wait on a reserved vehicle. When we finally got our paperwork we were sent to a parking spot with no car. Avis staff told us we had to return upstairs and get back in line.
I made a reservation for 8-14-18. Upon arrival the CSR at the front desk was far from pleasant. Curt would be more accurate. Our car was not ready after check in. We were told it was being cleaned and would be a few minutes wait. After 20mins of waiting we inquired about the delay. Again we were told it was being cleaned. 35 mins later we finally got our car. When we get in there is a maintenance light on. I asked the woman in the VIP booth what it was. She stated she wasnt sure and called someone else that said it was probably in need of an oil change. Thats an unacceptable answer to me. She was frustrated at that point took my paperwork crossed some numbers out and rewrote something and told me to take the vehicle behind her. A week later I return the car to be told that I never finished check in and they had to redo my paperwork and there may be a fee because she upgraded the vehicle from what I reserved. The took 20mins to get straightened out. I will NEVER use Avis again! I should have read the reviews prior to booking. Horrible experience
Im giving TWO STARS only because the lady at checkin was decent and the lady who checked us out at the exit.My reservation was for 8am on purpose. The original car had two CLEARLY VISIBLE lights on. I asked about those at exit and was told she didnt know. She apolized and asked us to turn around and switch the car. The gentleman who receives returns apologized and said he didnt know. I Googled ESS and recited what it said. He asked me to park the car and go to the attendant in the booth to exchange vehicles. Well, she clearly didnt want to help and told me to go back inside.The single attendant in the booth had 3 or 4 new patrons waiting. She asked what was wrong. After explaining again, she did some running around, made some calls then stuck us with a very unclean Dodge Caravan. As I sat in the vehicle the rude booth attendant walked about 15 feet from us to ask what the problem was. We explained the entire ordeal about the Pacifica. We also explained that the Caravan was not cleaned. She focused on the point that Avis doesnt GUARANTEE specific vehicles etc. Does Avis at least give clean vehicles? My husband intervened and she very reluctantly walked away saying she did see what else they had. She came back and said they will bring around another Pacifica in 5-10 minutes. 30 MINUTES later, a gentleman pulls up. My husband thanked her for helping and at 9:04am we were finally off. The lady at the exit was shocked that we were still there. She notated on the paperwork the final time we exited, although we returned the car at the original time as to not be charged then have to lose more time disputing and explaining again.We had no other issues and were satisfied with EVERYONE and EVERYTHING else. Also, side note, I like that Avis has a high number of seniors employed. We could tell they enjoy working there. But for the EXTREMELY RUDE attendant at the Preferred booth and the issues with getting a car in a decent time frame, we would have no issues with the company.Thank you.
Patron should be informed that payment is deducted from account before car is physically picked up. Payments are generally given at pic up or car return
First time I have used Avis, we had a new vehicle, great friendly staff at check-in, no complaints whatsoever.
Poor customer service, rented vehicle had severe cosmetic issues (large chunk of bumper missing), rented vehicle’s radio malfunctioned (huge inconvenience), and pricing was of a higher tier than competitors. Totally unhappy with this company.
Need more staff to help customers. I am a preferred member and they are not letting us get our car without waiting in line. At least if we have to wait have enough people working to accommodate people faster than waiting 45 minutes
Customer service was terrible.My added driver was with me and I was still told I had to drive out, not my added driver.I repeat I paid the $13.00 per day and gave drivers license info, driver was added and rep told me I had to be the one to drive out.Rep was very mean and agitated.Car had a used water bottle inside I asked if I could have a different car seemed it wasnt cleaned, rep responded by asking me if she needed to remove the used water bottle, I explained that wasnt the bigger issue.Just a bad experience.I am driving back from D.C. and its raining car has no wiper fluid.Just be cautious please.BTW I booked on Priceline seemed that may have been the issue IDK.Ill never rent from them again.
The vehicle we were given had wiper blades that did not clean the window hardly at all. This made driving through the snow particularly unpleasant and dangerous. Will not trust you/your vehicles with my safety or that of my family again.
We reserved a 15 passenger van, and when we arrived for pick up they gave us a 12 passenger van. Which in turn we needed to take another vehicle on the vacation to transport 14 people. They did not seem to care, they said it happens ALL the time. There was NOTHING they could do. They said they are overbooked all the time.
Great experience. The manager on duty went out of his way to help my daughter, grand kids and myself find the car and load it on a cold snowy day in Cleveland and we were so appreciative of that help. Taking the time out of his schedule to assist us really put Avis above the rest. I travel for business and will definitely use Avis going forward.
The car was terrible. Old, its stunk - clearly it had been smoked in. Cigarette Burns in the seats. Scraped up. Surprised I wasnt renting from rent a wreck. Very disappointed.
Real customer here, I Rent a Vehicle every week. The Employees know me by name now and the process is so much clear cut and straight forward once you sign up for AVIS PREFERED. By Far The Best Avis In the northern Ohio Region if not the Best Car rental spot Locally. Friendly service and the willingness and want to solve any differences to assure that the customer is satisfied
Total reviews rating 3.3
199 Reviews for Avis Car Rental 2023:
Review №1
2022-06-13My family of seven (my wife and 5 small children) rented an SUV from Avis at Cleveland, Ohio airport. We upgraded to further support this business to a Denali. All was fine until we left the airport and started driving. On the highway our back rear drivers side tire suddenly went flat and I almost lost control of the vehicle, endangering my large family. We were very surprised that this suddenly happened. We called AVIS and they tried to deny responsibility.That was until we looked at the keychain to give the rep details on the vehicle when we noticed that the keychain specifically posted the word FLAT!!! AVIS rented my family a knowingly disabled vehicle and put my family in grave danger! There is absolutely no excuse for this incompetence and I am enraged with AVIS. Not only did they give us problems about replacing the vehicle, but they wasted two full days of our vacation. At this point I have been considering taking legal action against AVIS, as this is a serious problem. At the very least I want the full amount of the rental charge to be credited back to my credit card. Again, there is zero excuse for this event and I am very upset.
Review №2
2022-01-02This was the worst and disgusting vehicle I’ve ever received from a car rental, and I’ve used Avis quite a few times in the past. They should do a better job doing a walk through before handing over the keys, or at least disclose some of the issues, like how they could have missed a front turn light that was shattered, or how the interior of the vehicles were torn and damaged, or that the cruise control is malfunctioning. Oh and we found a used condom in the glove compartment. Disappointing experience
Review №3
2021-12-22Saturday, December 18, 2021: The woman at the desk was very helpful. After seeing the size of the SUV I reserved, I’ve asked for larger vehicle and she was very pleasant and handled my request quickly. I returned my rental around 3:30 AM the following morning. It’s been 2 1/2 days and I still haven’t received a receipt. When I rent from Enterprise, I get a receipt emailed as soon as I leave. I do not understand why it takes so long to get a receipt. I am assuming my deposit may be delayed also. My rental could’ve been cleaner too. Avis requires $100 less deposit than Enterprise which is nice. And Enterprise can be snooty. Again, the customer service was very good and I’d like to give a higher rating. It could be a four or five if their system was faster.
Review №4
2021-09-24I dont really do reviews, but as I wait here till 6am I got nothing better to do.Set up the rental a month ago, its in the app, Avis preferred, licence matches, etc. Flight lands at 12:30 instead of 11:45. Counter is closed. Usually I just walk to my car, drive out. Not here, if you dont have a paper copy of the contract the night lady cant let you leave. So now Im waiting for 6 am, cause I have to be at a job site at 8am.Also, they suck at cleaning cars. Photos attached.
Review №5
2021-08-29Picked a Jeep Compass up for a week rental and it looks like they didnt even attempt to clean it. Complained to the guy checking IDs and contracts while leaving and he said well guess you could go say something. This would be unacceptable anytime, but it is detestable during a pandemic.
Review №6
2022-05-20Im astounded at the lack of care Avis has for its customers. Our flight was delayed so we we called to ensure that we could still get our vehicle. When we arrived the desk was closed. Had to wait in a line with other disgruntled customers who were delayed because of this. If I were a manager at Avis I wouldve stayed and made sure my customers were taken care of. They have the flight number, so they can see when we arrive. Its not that hard to be decent and accommodating. It makes repeat customers and yall profit. Sad that they havent figured this out already.
Review №7
2022-02-08I would give them zero stars if I could. This is by far the WORST experience I have ever had. The woman behind the counter was rude, had an attitude, gave zero shots about us and our situation and could not/ would not offer up any form of alternative.Our flights were originally in and out of Cleveland, OH. The snow storm up the east coast cancelled our departing flights out of that airport and sent us to Pittsburgh, PA. We went on our weekend vacation and had a good time aside from my friends wallet being stolen with her license in it. Now she has her passport, a photo of her license and one debit card (that were left in the hotel room thank god).We fly into Cleveland and have our car booked. They ask for her license information online, as well as her payment information. She puts all of that in. The confirmation email says she only needs form of ID. *passport* We go to pick up the car and they REFUSE to help us at all. They are not accommodating, not helpful, rude, nasty and could not make any form Of exception. We tried to use my license and credit card but they don’t accept my card, which also makes zero sense as it’s a VISA!!!! They won’t let me use my license and her credit card, even with her proof of ID. They said that her license picture on there phone (that she needed for work) was probably photoshopped or fake…“it’s not personal” is what she said to us. When In fact this is very personal. It’s not our fault our flights for changed and messed up or that a wallet was stolen.I tried calling customer service and they also would not help at all. They said “nothing we can do” when one of us has a kid at home, and both of us have to work today.We had to take and Uber 3 hours to get back to Buffalo, NY. Absolutely asinine and disgusting. I I sweat and there are rules and policies in place, but to be disgusting and nasty towards us and not even remotely sympathetic to our situation and try to help, we were just brushed off and treated like our garbage. NEVER will I use Avis or Budget rental companies, nor will I allow any of my family/ friends or loved ones rent from them either.You should also not rent from them.
Review №8
2022-06-11This location and company has false advertising. I was told by multiple customer service representatives that as long as I had my flight info in my reservation that someone would be waiting so that I could get my car when I land. I land and there is no one left working to get me my car. Then the security guard tells me this is “normal” and they tell everyone that. Why are you advertising something that is not even true? This is terrible customer service. I could also never get ahold of the local location to speak with anyone to confirm what I was being told by customer service. Do not rent a vehicle from Avis!!
Review №9
2022-07-08My wife and I are Avis Preferred Customers. We rent a car from Avis 10-12 times a year. We are always asked what airline and flight number we are arriving on. We figured that was so Avis could take note of flight delays and expect us accordingly. Why else would Avis need the flight info?Yesterday we encountered a 1 and 1/2 hour flight delay and yet received an email saying our rental (a Hybrid car) had been given away to someone else. Note that our flight was not 2 hours late as mentioned in the email. When the slow airport bus finally picked us up and delivered us to Avis rental there was no one at the Avis preferred counter the email directed us to. One person was at the regular Avis counter dealing with many customers. When she finally got to us after 30 minutes of waiting , she said there was no Hybrid available. We were given an economy car (Ford eco boost) for the price of a Hybrid (no price correction).None of this was fair to me, the customer? Avis would know my flight was delayed if they checked. I reserved a speciality car (Hybrid) that Avis made no attempt to keep for me. And I received a much smaller, less fuel efficient car with no price deduction.And all of this took an extra hour of my time on a day that was already significantly delayed. This is a prime example of a lack of care for loyal customers.
Review №10
2022-06-06I prepaid for my rental car for trip to Ohio for a funeral. When our plane was delayed 5 hours in Denver, I contacted Avis 3 times during the delay to make sure my car would still be available when I arrived in Cleveland, even though it would be 2 a.m. Both the on-phone and chat representatives assured us that the car would be ready, that Avis was tracking the flights, and would be available for all the delayed flights. When we arrived, there was no one here except the guard, who informed us that Avis tells everyone that, but at midnight they are out the door and the heck with any incoming customers. We arrived with my 91 year old mother, and were left sitting the remainder of the night - still no one has shown up to help us on our way with a reservation/car we have already paid for. I have been a Preferred customer for years, and am extremely upset that they have no customer loyalty, and blatantly lied regarding the availability of both personnel and my vehicle.