Kerbside pickup
Yes
AutoZone Auto Parts in Newark
Categories
Location on the map
Newark, Licking County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 740-366-7770
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (170)
I was with my nephew at this location to get a battery for his car. They even came out and installed it. He old have done it but it was free for them to hook it up. Staff was super friendly and eager to help. I would highly recommend this location.
Even when help is hard to find AutoZone IS GIVING THE CUSTOMERS GOOD HELPFUL SERVICE PARTS AT GOOD PRICE APR4U 🇺🇸
Very good store and veterans discount.
The customer service really good. They are nice and very helpful. I just wish they had higher quality parts. When it comes to discount parts you need in a hurry, theyre hard to beat.
As normal was unable to do the job as they sold me the wrong tools that were needed to do the job because their computers always tells them different and thats what they go with, not what the customer asks for. Gary said he would make it right if it wasnt and of course he wasnt there the day the mechanic went into make it right. So I returned all the parts and tools and went to ORielys. I will never go back to Auto Zone.
I bought break pads there a few years ago with a lifetime warranty. The breaks went bad so I went and got replacement pads. When I put them on one pad was cracked but had to put them on so I have breaks. I went back to the store a few days later to buy replacement pads so I could bring back the bad ones that I just bought. The manager ( I believe his name is John, an older man) told me that I dont have any on file. What? I just bought them plus the ones that I bought a few years ago. So there should be two sets on their computer. He told me that I couldnt bring back the bad ones that I just bought. I told him that was bull with all the money that I spend there. Im on SSI so no I dont spend thousands but for the little that I make I spend a lot. Plus I work on other peoples vehicles and get parts there. So when I said it was bull with the money I spend there the manager very rudely say I hear that all the time. Well stop screwing your customers over. I thought lifetime warranty meant lifetime. The manager was just so disrespectful to me from that point on. But I had to buy the breaks so I had to deal with it. From now on I will be using advance auto parts unless it is something that I bought that is under warranty. And if they wont honor that warranty I will go buy that part at advance. Very very unhappy to be treated this way by a manager.
Bought wipers and they put them on, yae
Best place to go if youre having trouble with your battery! Jim P. was incredibly nice and helpful. Not only did he test the charge of the battery, he cleaned it and provided helpful tips on how to keep my car running smoothly! This guy deserves a raise! 😊
The guy seemed to know what he was doing.
Walked in to do a return and the manager there today didn’t even acknowledge us or ask to help he just looked at us and said “what” to which my boyfriend replied “i need to do a return” the so called “manager” was very rude to us the entire time and failed to help with our return. left very disappointed with his lack of personable care and rudeness towards us from the beginning.
Helpful staff and descent prices
Walked into Autozone today and asked the two workers if they put the wipers on our car if we buy them there. The lady said “not in the rain”.Awkward pause...Then the guy says “should have picked a drier day”. Great customer service!Isn’t that when we need our wipers, when it’s wet?! I should have made sure I let the wiper break when it was dry out.If they didn’t want to put the wiperson that’s fine. But what was the point of the rude comment?Funny thing about it, the guy who made the comment was John, the manager.
Professionally staffed. Acute knowledge of their parts and availability of same. I always find myself going to AutoZone before even considering another auto parts store. Only thing I can see to be improved upon is the the waiting in a two person line.I know at times things can really get busy and a wait is expected however, there are those that just need a quick in and out. Time is money for most and I believe it couldnt hurt to have someone minding the register, while others are being helped. I would gladly give a 5 Star for that.
They need more help. Store was ok but service was terrible and it wasnt the workers fault!
Not bad . Just didnt get much help with comferming what was wrong with my car. Bought parts anyways
Brian found me a part not listed and Gary helped me get the tools and sealants for the job. Excellent service guys.
Good customer service but I cant come in here without spending over half an hour because theyre so slow. They need a speed checkout or more employees. If you need oil, fluids, paint or cleaner, I recommend going to Walmart to save some money. A lot here is overpriced.
Guy at the register (who claims to have been the manger) was extremely rude to my boyfriend and his friend. Cussed at him, copped an attitude, etc simply because my boyfriend was trying to warranty out a part.I called to complain and got told to watch my mouth. Currently on the phone with corporate so this jackass loses his job. I can only hope!
Great service and friendly very knowledgeable
Sometimes Ive really awesome experience here other times the clerk seems like he just wants to get me out of the way. Im somewhat mechanically savvy but Im not 100%. I think to work here you should be a little more knowledgeable than I am and some of them are definitely not
Wonderful service. Was busy when I arrived this morning. The gentleman there helped me that our car battery and then went on to help me replace it. It was a little difficult to get to the battery but he was super patient and helpful. Will go back again.
Went in early. 5 employees standing around talking. Not a single one greets me. I go look for my parts and cant find them so I start back toward the group and they scatter like a group of fish. I just walked out and went across the street to the other parts store and was treated great there. If you dont like your job find something else. Its so much easier to get parts online and avoid being treated like this.
Jim and the rest of the staff are tops. Give these men raises. They were all running nonstop and taking care of business like pros. Anyone in Newark or Heath need to come to this location!
Knowledgeable staff. Had helpful tips. No self help chart to help find your needed part for lights.
Son fixing truck for learning permit. So I have him help to appropriate the vehicle and to learn about vehicles. The people at front told him how to fix a broke spring on hood plus to fix a gas tank. Great place great value period
Man if only corporate would actually have enough workers scheduled at once..lol Other than that, great place.. But the CEOs idea of limiting workers to save money might have you in line for a while..
Helpful and good customer service
Went in looking for glasspack muffler. After looking at the selection for a fewminutes and not finding what i wanted, one of the rather aloof employees accidentally walked past me. I asked him if that was all they had. Without breaking stride the portly bearded turd said yep and kept going. I turned around and asked him if they had any more in the back and he didnt reply. Im sure the walk to the front of the store had him out of breath , and he wasnt just ignoring me. From now on I will be ordering all of my parts online. If they cant be bothered to help me , I wont be bothered to spend my money there.
Tested my starter said nothing was wrong with it, talked me into buying a relay I didnt need. If you dont know just say hey Im clueless
Great customer service
Great customer service skills, but not always enough manpower to deal with the flow of customers. Need something for your car, truck, motorcycle, lawn mower? This place probably has it. From telecommunication equipment (phone chargers, cords, dash holders, etc, to car cosmetics (fancy lights, sport striping, mirror danglers), to brakes, alternators, and engine parts...youll find it here.
I was only dropping off used hydraulic fluid but the process for them taking it was quick and easy.
Great ,helpful men.
They treated me with disrespect. I called about part then was told when i got here i didnt know what i was talking about. Hmmm if i didnt know what i was talking about then how did i get a price over the phone? Just because im a female im not stupid by any means.
I purchased car headlights from this location and the attendant Joseph was very pleasant to work. He helped switched out the headlights with no complaints made.
Sorry Auto zone but when you charge $200 for a battery and then extra for the gasket sealer, kind of doesnt make sense, but its all about the money I guess. Especially when it was $70 less at Valvoline Oil Change down the street. I wish I could have waited for theirs to come in, but I needed my car right away
They had exactly what we needed in stock. I wasnt expecting them to carry axles because they are very vehicle specific but they surprised me. Good job
Horrible customer service. Manager rude!
I needed a starter for my truck and they had one in stock.
Ive always had a great experience at this AutoZone. The staff is always knowledgeable and willing to help me find the problem, and the last time I went I heard then recommend a customer gets the part he needed at a different store because it would be much cheaper there.
Very helpful, thank you I forgot her name the female mgs. treated me great.
Fast and friendly service. Asked fir an item, she took me straighr there, showed me the different brands, then made sure I got,thr right top for it as well. Then she caahed me out right away.
Hate going here but I like the parts. Need people who actually know what theyre doing!
Always friendly and knowledgeable. Warranty is great as well! never had an issue.
They didnt have any 2 cycle oil. Staff that helped me was very polite.
AutoZone is close to the house (so no disrespect to the other auto parts stores). But they do stand behind their lifetime guarantee..
Everytime I go to the 21 St store I have to wait around .But the AutoZone in Heath I never have that problem. I usually shop the other parts stores first anyway AutoZone is my last resort.
We received excellent customer service. Everyone is always so helpful.
Helped me with everything I needed and more, great place
Not very good at first older gentleman kind of short and Kurt young man Mark C was very helpful and awfully nice
Very busy location at random times... Give them some time these guys will get you fixed up.
The guys are friendly and they always help. Awesome
Parts and tools worked great. Replaced axle shaft in less time then it called for.
Extremely helpful employees. Even charged my battery while i waited.
Checked battery and dead cell so they gave me 10 dollar core charge
Its AutoZone they have what I need. The guys in the ladies are nice. Ill be back.
They have most items in stock, but Walmart has much better prices.
Had the parts and service was great.
Was awesome with sale and even checked alt. Before sale of battery and put new battery in on site !!
Inventory off... listed 1 item I needed in stock.. didnt have it on the shelf and had to send me across town to another store to pick up
Very nice employees and very reasonable prices on parts and services.
The people are nice there I got what I needed they have it in stock
Good store overall really could use more helpful staff and more friendly
Fair pricing. The counter sales person David R even installed the vehicle headlamp for me!
Joe Manning was very friendly and a great help! Thanks ill be back
Fast and friendly
They are very helpful and most of the time friendly
Everything for automotive needs
Its a pretty good auto store. Large selection and decent prices.
Curious., friendly, and curious. Able to resolve my problem in a timely fashion.
Nice place to buy any kind of items for car.Good reception👍👍👍👍
Need more employees, lines are long and wait times are over 30 minutes
Old man too smart for autozone. Needs to be a chemist. Went from college to autozone
Great service every time I come.
A nice selection of parts, and great customer service every time
Had to go to OReillys on Deo to find my taillight which is a common 2007 Ford Escape
I needed a wrench but he said he didnt have one a 13 mm it sucked bit I narrowed one
Staff was very nice couldnt have been more helpful
It seems the attention and help have increased and gotten better.
Guys are helpful. Usually have what I need. Often crazy busy.
These guys are always helpful and have a solution for everything.
Great service. Have everything you need
Dead battery. Helped me in a timely polite manner, plus installed new battery at no charge.
Good place to go when Bowman Auto parts are closed.
They are somewhat slow and for a lot of parts, they have to order them for you.
Always got the parts you need if not they get them next day
Nice place. Cool people
Can get what u need and if u dont need it they are more then nice enough to exchange it
Real helpful in getting what I needed for the car
Great service had a battery install .
Staffing was low which is unusual at this location
Easy return of rented strut spring compressor
They gave me the wrong bulb, I had to go back and change it.
They are always curtious, quick and affordable.
Service kinda slow. Get different answers from different people.
The parts where great. The employee used alot of swear words.
They were friendly and willing to help
Friendly employees with great customer service
Great selection and service.
The guy at the counter was extremely helpful
Good service & friendly
Very helpful. Good rewards program.
Scott is the best ! Very knowledgeable and helpful
Quick and easy
B.Long with great Automobile Knowledge, very helpful.
The salesman was courteous and knowledgeable!
Does not enforce mask ordinance.
John the manager sucks
Great helpful knowledgeable staff
Oooo I soooooooooooo LIKE it soooooooooooo much there
Like how they install batteries for free.
Always need more employees staffed.
Second time in a row being given the wrong part
Always got me
Best Auto parts store there is!!!
Wonderful helpful staff
I love Home Delivery
Helpful!
Friendly competent help.
Greatly organized store
Great customer service
Almost always has what i need
Thank you very helpful
Helpful employees.
Good car place for parts
Its meh
Helpful and polite
Joe, was AWESOME help!!! 😁👍🏼
Fast and friendly
Some people there suck
I love the service
Honest service
They close at 9pm
Staff is great
Friendly and helpful
Professional help!
Prices are decent
Good service
The Newark oh,. Really R O C K S !!!!!!
Helpful
Everything you need
Great service
Friendly staff
2 people working
Very helpful
Great store
Great people
Helpful
High priced
Knowledgeable service
Helpful
They suck..
Friendly, helpful
Fast service
Fast service
Professional hospitality
Cheap auto supply
Match prices
Nice place
I want to send a TON of gratitude to Brian. He made my experience professional and personable at the same time. His customer service was above anything that I could have asked for or expected. Thank you for being an amazing human being Brian. You are appreciated.**** Car theft and break ins are at an all time high right now please protect your vehicle with a steering wheel lock.
Total reviews rating 4.1
170 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-06-06Most of the time these guys know exactly what Im talking about and give me good advice how to fix things. And sometimes have made me aware of easier ways to fix things. This is my go-to store for auto parts. Unless of course I need an original part from the dealership
Review №2
2022-05-25Coil pack was faulty after 2 weeks, but was able to exchange for new one at closer store. New part is working great.
Review №3
2022-06-09These guys were able to scan my car and find out what was wrong with it when I couldnt do it on my scanner. They were extremely amazing and helpful
Review №4
2021-10-26Gary was wonderful! I did my best to explain to him what I was looking for. I ended up telling him I could send a picture of the part I needed to replace. He gladly accepted and took the time out of his day to do some research for me and give me a call back. What a wonderful experience, and easy process he made for me! Thank you Gary!
Review №5
2022-01-20Asked personal to find windshield wipers for 2 cars and they not only found them in a matter of seconds, but put them on for the car I had in lot. Friendly and helpful. Thank you
Review №6
2021-09-03I went in and ordered parts for my truck Thursday and was expecting to pick them up next week. To my surprise I get a phone call today...Friday...saying that they are in. Customer service was and is fantastic. Alex does a great job! Friendly and knowledgeable. I will definitely return to this store for my auto needs.
Review №7
2021-10-31I was having starting problems so I went to get battery tested they also tested my alternator and all was good he said. He told me he would never try to sell someone a battery or alternator as long as they read as good as mine did. I was very happy with them. Turned out to be my starter. After my son checked it out.
Review №8
2021-10-21Yesterday I went into Auto Zone in Newark OH. The store was impressively clean. Zack T. was AMAZING! He checked my battery, sold me my new battery and installed it. He was super friendly, professional and respectful. There should be more Zack T.’s in this life. Highly recommend AutoZone for all my car’s needs. Thank you for my making my experience buying a car battery a pleasant one!
Review №9
2022-05-11Act as if your interrupting them , when you attempt to ask a question they act as if they dont have time for it
Review №10
2021-08-03Everytime I go get a part from parts counter it is not the right part at least the last 4xs. Because of them giving me wrong part it ended up costing me a lot more money. They never apologized just exchanged for the right part. I had to go four times because I had to return something of course. One time they gave me 10% off whoopee. I swear good customer service is hard to find! I wont be going here again anytime soon!!