Kerbside pickup
Yes
AutoZone Auto Parts in Hilliard
Categories
Location on the map
Hilliard, Franklin County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 614-527-8460
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:7:30AM–9PM
AutoZone Auto Parts in other cities:
Comments (147)
Mike helped me today in a very honorable way. Greatly appreciated. Always good service.
Daughter had a bad battery, Elijah was kind enough to replace it for her.
Awesome people! They helped me diagnose my issue as soon as I pulled up and assured me my car could sit for a few days. Honestly best service Ive had in ages!
John L was very helpful the last two times I have been in there. Tonight he came right out and helped me with putting a tire on. The time before I bought brakes very nice guy!
The guys working 7/1/21 were absolutely amazing for me!! I was stranded about a mile and a half away with a dead battery. They came to me and jump started my car. I went to their store and bought a battery and they installed it for me and got me on my way. I cant thank you guys enough!!
John.L was one of the most attentive and most knowledgeable employee Ive met at any car part retail shop and that speaks a lot considering I normally dont bother to review. This AutoZone is my new stop shop for car parts
Extra miler nominations for Johnithen LocklearHe did an amazing job assisting me in finding headlights for my car and not only did help find good lights he helped install them as well. 10/10 would recommend going to this location for their outstanding performance in customer service.
Had to fix my headlight and Christopher was very helpful and even went the extra mile to install the light for me. I originally bought the wrong light and had no problems returning it. All around great experience.
AutoZones tool rental is great for DIYer mechanic. I rented a manifold and vacuum pump to fix my air conditioner. Best part is you get your money back when you return the tools.
John L is FANTASTIC!! He helped me with everything I needed, no questions asked! He explained everything to me and helped me find what I needed! That man is an angel!
Not what I expected for AutoZone everybody sitting around while I waited for them to finish a phone call
We were out this autozone. Watched the manager drop a CV axel on the floor from the top shelf. He put it back on the shelf. Are we sure that it is not broken? Are you going to screw the next person out of the proper axel? So now someone will buy that axel and it wont work. You will tell them there is nothing autozone can do about. It is just sad!!
Love this place. Everyone is always very helpful. Means a lot to people like me who are hopeless mechanics. Today the parts manager, Jason Ratliff, really helped me as I struggled with my car. He went on YouTube and figured everything out in minutes.
Part needed for my Chevy cruse at hilliard location. Was told part was there but no. And the person I spoke with was rude. I think I will take my business elsewhere. When I called the other location the guy was clueless?? Unbelievable.
Employee was not wearing a mask. I asked him nicely to put a mask on. He put the mask on but was cursing up a storm and complaining about it the entire time. I just left. I hope the manager sees this and actually does something about any employees that behave this way.
My daughter had a problem with her battery, and Jason replaced it for her along with her head lamp bulb..he was very nice and professional..highly recommend going there
I had a bunch of batteries to be tested. Jason quickly and politely checked them for me. All but one were dead. He offered to charge it for me and gave a store credit for the other battery cores. I realized I needed a new battery anyways and went back in to purchase one. Jason helped me again and even gave an extra discount bc I had to wait a few minutes before he was able to assist me. I came back after an hour to check the progress of the battery. It wasnt charging well, and Jason quickly offered to call me once it was charged. Talk about great service! Ended up I needed another new battery and didnt need that one. Just purchased a new one and left the other as my core replacement.Id gladly go back to this store again. I couldnt have asked for a better experience.Thanks, Jason!
Stoped by to get a new battery. Staff helped me choose the compatible battery and parts. Great experience!
The representatives here were so helpful! I visited here for the first time around 3:40 pm and a lady with blond hair I believe greeted me as soon as she was free with her previous customer to help me find what I needed. Both her and Jason offered me advice and Jason even took the time to come out to my car and help me figure what I needed to do. I will definitely be coming back here!
Staff was very helpful here. They were pretty busy but still took the time to help me out.
I stopped by to ask questions about my wifes battery. They were so helpful. I had the battery with me and they kept it and ran a check to see it I was incorrectly replacing it. More than that, I needed rosin solder flux for soldering electronics and even though they didnt carry it, they told me where to find it. Very helpful.
Store is good. Staff needs to know more about car parts and tools in general.I called and asked if they had a dwell meter. After explaining on the phone what it was, they said yes. When I arrived, they tried telling me I needed a feeler gauge. The one guy spoke to me like I didnt know what I was talking about because he said he watched his Dad do tune ups for 40 years. FYI...a dwell meter is used to adjust the point angle in a distributor!
Its Auto Zone so as far as that goes its pretty standard. However if youre a woman dont expect to be treated equally. Youll be treated like you dont know what youre talking about or what you want. Youll be informed the price that was quoted on the phone for a part mysteriously is higher once you get to the store when in fact its the same part number etc... My husband and I have quit doing business with this company as wed rather pay a little more and have consistent pricing and customer service.
An employee that was getting ready to leave stayed to help us until someone else was available. I appreciate this because I know what its like to want to leave work at the end of the day. The employee that took over was knowledgable and got everything taken care of.
This place is THE BEST!!! This is the kindest store ever and the employees are all amazing!!! Thank you for all your help today!! From Sadie the cat rescuer 😻😻😻
Great place for parts fantastic service
Helpful, knowledgeable and friendly staff at this location. I went there for an air compressor, and wound up also needing a new fuse. The staff associate helped me find where the fuse box is AND replace it for me. The freezing weather didnt stop his willingness to assist me and my son.
I’m rating employees and not the company, very unhelpful, I ordered some parts online, went to pick up, I asked for some help with motor oil and the answer was “ I do not know “, I thought that’s why they had all this computerized system, to help a customer find the right part, I even indicated that I’m not sure where to look, again no help, by the way, I was alone in the store with 2 ( not wanting to be there employees). Never the less I got what I ordered online and drove 3 minutes down the street to advance auto parts, asked for help to find some items , I end up buying what I wanted that was $55 engine oil plus he sold me some stabilizers and some cleaning chemicals where I end up spending around $120 that would have been spent at auto zone, plus I will not go to that location unless I can’t get it somewhere else, it will be last option.
Employee misdiagnosed battery issue 1st visit. Told me I needed a new alternator. Took to AAA repair shop and battery needed replaced. Alternator was fine. Stopped in a 2nd time to have battery checked on a different vehicle. Employee refused to change battery because he only had 1 person working with him.
The guys behind the counter were clueless and not helpful. I found the wiper blades on my own but they were out of the basic blades and feel I paid a little too much for what I got. No one offered to help me install
Jason sets the bar for customer service. You can tell he really enjoys his job and helping people that need help (like I did). Thanks Jason and thank you AutoZone!
Wow Im surprised of how nice these two people are walked in at 6:30 pm they where really nice offered me chips while I was waiting for my turn its just seen that unlike other stores they deserve a raise.
One of the auto parts stores I visit very friendly staff usually have all things I need on hand and also they will help you with changing out Small Things headlights small stuff cant do anything big but as helpful as they can be
Helped with questions, helped put batteries in. You guys Rock
Very rude womanZero customer service
They were awesome. Went above and beyond by charging up my battery when it wouldnt crank and even though I didnt purchase anything they still charged me nothing. Excellent service!
Best autozone ever!! Staff are polite and quick to help! They always go the extra mile and give solid, reliable advice if you need help prioritizing what needs to be done to your car. If I’m the area I always prefer this location!! 5 star service
Very helpful staff most of the time. You can borrow tools for your job - such as I borrowed a brake line tubing bender and end flarer.Good selection of bulbs and swag for your car.
Employees here were very helpful, Travis in particular did a great job explaining what the diagnostic check results meant. Very fast and friendly service.
Had John L. Help me with my battery! He did amazing and was super personable and understanding.
Great auto parts store
Quick quick and helped me with my check engine light
John was very helpful today and replaced headlights in my Sorento. Thank you!
Honestly dont even want to give it one star went in there with a purchase from 4 days prior with out a reciept didnt get my phone number or ask me for a reward card or anything to keep track of the transaction electronically told me I was screwed and had to have it on a merchandize card when it was a defective item! Are you kidding me horrible service Made sure to spend the merchandize card so I didnt have to come back in.
Poor customer service, no knowledge of the basics. If the computer cant find it automatically with basic keywords your screwed. Save yourself the hassle go somewhere else. Great job for a teenage girl or a over the hill fat man, if there good they can go all day without working or thinking. Just rember autozone its not the costumer thats stupid its YOU!
These guys are not only willing to help, theyve got the experience to do so. Mike has been there a long time and I can count on him to find the part I need. My most recent visit I needed an oil cap for a school bus. He matched the Cummins engine with a Dodge truck and found the part. Napa, Advanced, others nope - Autozone yes!
The place was stocked very nicely it is very clean and prices were a little high but acceptable
I came in here since the guys at the advanced auto parts down the road where very rude and unhelpful and I was pleasantly surprised. After I asked for a specific part they walked out to my truck to see exactly what I was talking about and directed me to the closet thing they had. I will definatly drive out of my way to come here from now on.
I’ve been a longtime customer here. Staff is helpful and friendly. If they don’t have a part in stock they will get it within a couple of hours from a different location.
Justin had great customer service and was extremely helpful! I’ve never had an issue at this location.
Average auto-parts store. Staff could be a little more helpful, but Im not expecting a lot from a chain auto-parts store. Prices are comparable to other auto parts stores in the area.
Helpful staff. They are knowledgeable and will do their best to help less than savvy customers with any issue.
I went to autozone today and had a terrible experience. Allen was super rude. Had a terrible attitude and was smacking the counter while talking to us in a very angry manner.
My check engine light was on they quickly read the error for me free of charge and offered to help me get the parts necessary to fix my issue.
Jason helped me out efficiently. Great guy, excellent customer service!! thankful for you
I choose autozone over any other parts place. Friendly and knowledgeable staff. Even put my battery in my car! Thanks
The staff was really helpful. They replaced my faulty battery with a new one noticing it was in warranty.
Friendly, knowledgeable staff. Usually have common parts for domestic and Japanese. Wouldnt recommend for purchasing European car parts.
Friendly staff and quick services. All very honest and out going staff, thanks to all.
Always providing great service. I really appreciate their free diagnostic service to trouble shoot car repairs.
Egr valve for a 2004 galant... 153$ here. 35$ new with free shipping on eBay moneyback guarantee. Corporate ripoff at its finestest
Went in for a tail light and the guy ended up doing everything for me. Great customer service!
Employees helpful in getting my engine light on analyzed.
Theyve always helped me and my business out very helpful very polite they get you in and out
Employees was beyond helpful!!!John L especially
This location is great! Staff is very friendly and knowledgeable
The guys are very knowledgeable they went above and beyond
Used to go their all the time for part, until I got some bad part which broke some other part on the car. Now I cant trust them for my car repairs.
Always helpful and very friendly! If you need it for your car or truck they have it.
Good quality cars parts
Jason was very friendly and helpful with problem.He is a great asset with your company.
Came here to get my check engine light code. Did what I needed and gave me some information on the code and suggested repairs. Thanks.
Wonderful coustomer service , the guys here are really great and go out of there way to help out
Staff was knowledgeable and helped steer me away from a more expensive part I didnt need.
The older gentleman that helped us out was absolutely hilarious. Great service!
Staff was patient and very willing to help. Thanks again!
Had to get my battery replaced and James was great!
It seems like when you need something last minute or a specialty tool you can get it at Autozone. Thanks again.
Great place for parts theyre willing to look it up if they dont have it
Always great service knowledgeable guys who are willing to help
They try. But dont have alot of knowledge if you know cars your good
I was waiting in like for 10 minutes and 3 workers just walking around.
Manager was very helpful..need more like him!!
Has most parts u need One young kid in there thinks hes a BMW expert and drives a old Mazda
Really helpful staff. Read my code for me and offered advice on how to fix it.
They always have the parts I need
Helpful staff. Had what I needed. Will return for automotive needs.
Always so helpful...🙂
Quick and easy to navigate, prices are fair, but it seems like most of the staff I have dealt with do not understand the majority of what they sell.
Most often have the parts I need to get a repair done without having to order them.
Called ahead for part and it was ready when I picked it up.
They were so much help
Great service! Clean and well stocked
Jerry is the best! Thanks for all the help with the parts I needed.
The shadow John was clean and had good people
They were very helpful especially the manager !
Very friendly and helpful 👌
Fast service. Easy in and out. Friendly.
Thank you guys, you are very helpful
Always a great place for anything cars or trucks
Great prices, friendly staff and great information.
TO WHOM IT CONCERNS: TOOTHLESS PARTS STORE PETER WORKS HERE & IS A RACIST. NOT HARD TO MISS👶
Very polite during my transaction.
Slow,more involved with employee small talk than with customers
Fast and easy, friendly customer service.
Purchased new battery. Asm was gr8
Not a great selection on most items but enough.
AWESOME, ESPECIALLY THE STAFF AT THIS ONE
Good service, fair price
Found just what I needed. Quick,easy in and out
Employees are always polite to me
Had what I needed on the shelf..
Very helpful and nice.
Great people
Always a positive experience.
Outstanding customer service!!
Great customer service
HAD EVERY ITEM I NEEDED
Great staff
Best parts every
Good service.
Lovely staff
Great service
Good
Helpful staff.
Honest store.
Friendly service
Nice and helpful
Good service
Great place
Very knowledgeable
Helpful staff
Great help
Quick service
Helpfull folks
Very badly I went for some lights for my car and the employee gave me something that I did not ask for, he sold me some fog light leds for some front lights, he put it wrong and I told him no and he said that he could not return them I vote for some pieces that I needed a light bulb and he said that it did not work and so it was that ivan and my car was stopped for two days with an electrical error
Taste the authentic Syrian taste at reasonable prices
Total reviews rating 4.4
147 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-03-21I LOVE this autozone. The staff in there are so kind and helpful. I had a little issue with an alternator and it was resolved. The management goes above and beyond. Tammy is super helpful and could answer every question I had. She is very knowledgeable about products. John and Scott were very patient with also helping me find the solution. I will definitely be back!
Review №2
2022-07-01Had a little bit of trouble getting parts but Tammy was super helpful and told me what Autozone had the part in stock. Came back later and had to return some parts Chris was super helpful as well. This is my new parts store. Good trustworthy people that try to help
Review №3
2022-04-01The 2 employees that helped me out were very helpful and professional even though there was One very obscene customer there on a phone who was getting parts for someone else and was causing a scene by yelling obscene jesters and acting very disrespectful which in my eyes was offending everyone in the store.However your employees acted accordingly and got the guy out of there as fast as possible and return to helping the customers in line so all in all I was very satisfied with the service they provide
Review №4
2022-03-06I went to this location for the first time yesterday and I have to give John L a shout-out. My car was having issues we thought it was the transmission fluid but nope it was actually the spark plugs that were really old and messed up. If it wasnt for him me and my boyfriend would have been coming out of pocket with way more money just to figure out the problem. John really was informative, super helpful, he explained what was the problem and how we can fix it without making us feel like were stupid. I wish every AutoZone location had a John L working there definitely will be going here again .
Review №5
2022-06-18I had the best experience at this autozone, they are so helpful and nice. I was helped by Elija and he went above and beyond to help me get what I needed.
Review №6
2022-03-23Jon and Elijah helped me get parts and made sure everything was correct and even helped me find tools to help me as an auto tech. Management is very nice.
Review №7
2022-03-30Just great service the last ice storm did in my wipers. I was in and out quickly with 3 new wipers that work great
Review №8
2021-10-26I stopped in because I had a headlight out. John L. helped replace my headlight in the rain and demonstrated excellent customer service. He was professional, patient, informative, and genuine. I highly recommend John L. and will definitely be back as s customer.
Review №9
2021-11-22I truly cannot say enough great things about the people who were working at closing time on November 20. My battery died at the gas station a few doors down, and they came to give me a jump. Once they got my car started I went over to AutoZone and bought a battery to replace, thinking it would only take 15 to 20 minutes. The employees worked on my car for almost 90 minutes! I thought at one point that they would just tell me that it was too much and that I would need to take it in, but they were determined to get the old battery out and get me back on the road. By the time they finished it was well after closing time and I felt horrible, but they kept saying that it didn’t matter they just wanted to make sure that my car was working. Never in my life have I had such a wonderful experience at an auto zone, and the two guys who were working last night have made me a customer for life!
Review №10
2022-03-13Ot was crazy cold outside, but the guys working there were more than 5 stars, they helped us with our two cars 💯