Kerbside pickup
Yes
AutoZone Auto Parts in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 440-885-2820
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:9AM–9PM
AutoZone Auto Parts in other cities:
Comments (187)
All employees I met were very helpful and knowledgeable. Did not have the part I needed and explain where I should go to get it. Place was clean and orderly.
Great place to get small parts I didnt think theyd have the replacement bulbs for the Nissan I have but they sure did have them I only had two packs left but I was thankful to get them
Got exactly the part I needed when I absolutely needed it
The customer service was great. But wish employees would wear their masks with a store full of people.
Knowledge of products and how to put them in or on the car youre driving.
The employees were very helpful. It does get busy so you have to be patient. They checked my engine light and recommended a couple of options to fix my truck. Also, no pressure to buy any parts from them. Gave me great advice too. Highly recommended.
I was surprised they had the part I needed for car
Youre going to find everything you need to get the car running, that is easily repairable for the backyard mechanic .Customer service is fair enough and signing up for the discount is not that hard .overall its clean and professional .
Helped me a ton. Friendly, Knowledgeable staff. Got me back on the road instead of waiting a month to visit my cars dealership.
Staff is awesome big help and respectful
State road location only had 16 lug nuts. This location had 20. I walked in and the parts salesman was at the counter asleep. After walking past him, he asked how he could help me. I brought the package with the part number on it, 611-185.1, and asked for 12. After driving home, I see that he gave me 611-182.1, which is a 12-1.5 thread. Went back and this guy pulled the bag out of my left hand the receipt out of my right hand. Talking to him and he just walked away. Avoid this location if possible or at least the tattooed guy with little patience for his own f*ck ups 🤷♂️
Very friendly at this store. Hannah was very helpful & kind. She answered all my questions & put my windshield wiper on for me. She even checked some things I was unsure of. I felt comfortable & not foolish asking some questions. This is now my go to store for auto. Thanks Hannah!
Always have what I need
I really like the Parma Heights AutoZone. I live right down the street off of Big Creek Parkway so I come here weekly. Jason and Randy are always friendly and helpful. They always have what I need in stock. As a car guy, I am happy to have decent parts store so close.
Needed a few small items , they had what I needed. I live around corner so its convenient.
Great store, staff was friendly and knowledgable.
I have shopped at this location multiple times. The store is kept clean and organized. Almost always this place will have the parts that I need without having to order it online. This place can get very busy however especially on the weekends. There are times where it seems like there may not be enough employees for the number of customers. This store did not have the correct rear windshield wiper for my newer car. Would recommend that they would consider stocking their store with parts from the most prevalent cars in that area. For Cleveland you have alot of European vehicles and AWDs.
Had blades and headlights installed with out asking! I think this is the one. 2 females were absolutely better than any man working at any of these stores! I love AutoZone been going for years and these 2 females were the best!
Very annoyed with my experience the other night. I purchased new wiper blades a week prior. The reason I had to do that was because the ones I purchased less than a year ago were AWFUL. I kept forgetting to look for my receipt to exchange them and then just felt too much time had gone by so I didnt do anything. I knew I had to get new blades for winter so I stopped in there a couple of Saturdays ago. The blades I bought the last time were the best according to the gentleman helping me. I explained the issues I had with them. Now good customer service would have been to offer me a discount on the new ones I had to buy, but that didnt happen. I can only blame myself though for that. So, I used these new blades in the rain and noticed that only the middle section of the drivers side blade was actually cleaning the window and the back blade (I have an SUV) was not cleaning at the top of the blade on my window. When I went in the other night I felt like this kid was scrutinizing my receipt and looking for ways NOT to replace these blades for me. I had to go out and demonstrate or prove that what I was telling him was true. He agrees and went in to get new blades. I just did not like this kid. I followed him because I felt like he was going to just come out with the same blade and let me THINK he changed it - because I was a female and wouldnt know better! He puts a new front blade on and asks me to try it out. I see it isnt the same size as the one he took off. I called him on it and he basically was telling me that he put the right blade on. I had to argue with him and again follow him like a puppy dog back into the store so he could see the difference in size. He didnt apologize for his mistake either. Then I had to go through the whole thing with the back window blade. I was there for 30 minutes and this should have taken FIVE! Typically my experience with this Autozone is favorable. I appreciate that the workers install the blades, etc. for you. I didnt appreciate the I dont think you know what youre talking about kind of attitude I felt like I received.
The Pearl Road location is two minutes from my house, but every time I’m in urgent need of parts I’m referred to the Ridge/Brookpark location. I’m curious what employees the reviewers mentioning friendly staff have worked with because I’ve experienced the opposite. Everyone I’ve dealt with there has been rude and made me feel like I’m inconveniencing them. The Ridge/Brookpark store has become my new go-to - I will drive further for parts availability and friendliness.
I went to this place and got my front light and license plate replaced. The mechanic that put my front light on finished the job without even checking to see if my light worked. When he was done, thank goodness I checked to see if my light was working and of course it wasnt...smh. Then after he supposedly finished the job he left my car without even closing my hood. The car I have is a brand new car so I didnt know how to do it. So when I went back inside to ask him to do it for me he actually just told.me what to do and did not want to come back outside to do it himself. He actually seemed like he was getting upset when I asked him to do it. The mechanic there has by far the worst customer service skills. I will never go back to this location because of him. Stay away from this place!!!
If only there were stars for the negative experience! they dont know what theyre talking about no knowledge on things and the way they treat women who shop there!! they need more training in customer service! WILL NOT go to this location ever again! (they only got 1 star because google made me put a star..lol)
AutoZone is renting almost all tools needed to fix cars! Free of cost!! Nice.
All you need for your ride can be found here
Below average customer service .No one offers suggestive products or kn owlege about products.
Service was great no wait time and the staff was knowledgeable about their products and John came out immediately upon request to check my oil . Yay
Staff is always helpful. Im usually never disappointed
Nice and clean and great working young people very helpful
Went to get a battery replacement for my car. They offered to put it in for me. Was not expecting that. Did a great job and I was in and out of there quickly.
In and out. Good job yall. Had the part I needed. Decent prices. Saved me an unmeasureable amount of headaches and time.
I called this store for a caliper for a 2015 Chevrolet Imapala, they ordered me a caliper for a 2016 Chevrolet Silverado. I had a certified technician install the brakes. I called the store back to talk to a supervisor about the issue and talked to the manager Chris. I told Chris what happened and he immediately seemed concerned. I was in the middle of have the car worked on so I couldn’t have the car taken off of the lift. He only offered to do a refund. I told him I was stuck at work and there was no way I could come to him and the car was stuck on the lift. He asked me who I talked to and I told him a gentleman with a Hispanic accent and Chris said it was one of his store managers. I told him I was given the wrong part and that there has to be more there can be done and he got very angry with me over the phone. He started to yell at me and got even angrier when I told him that I would be leaving a complaint with the BBB. He then told me there were Hispanics that worked at every auto part store I’m the country and then hung up on me. I will be calling the regional office and I will be leaving a complaint with the BBB. I would not recommend Autozone to anyone else especially this store with this management.
The gentleman already had my car pulled up and as soon as I walked in he asked what I needed. I told him a headlight and he already knew the type i needed. Fast and friendly. I will return again.
The employees were very helpful and kind as they helped me figure out why my engine light went on.
This store is usually under staffed, so expect to wait in line. Part selection is below average, and you have to wait a day or two for shipping. They keep hiring stupid young kids with no experience. I dont come here any more, unless I have to......
The woman that was working was very helpful and made me feel very comfortable and less stressed about my car. Thank you.
Orderd our parts we picked th st m up asap they werent in stock but can in quick
This has always been a good AutoZone with knowledgeable staff. Any one who suggests otherwise must have been helped (aggravated) by a green trainee or something.
I broke down here with a part I had bought with a lifetime warranty. I had to buy another part as well as tools because they wouldnt loan me any, fix it in their parking lot, and then take the piece back in for the refund. Sadly I was out of town so I had to buy tools I already owned to fix a junk part they sold me that didnt hold up to their lifetime warranty. It lasted about 4 months.
Good place to buy parts for your car but beware if you own a Mercedes they will try to sell you the most expensive thing they will have for that specific car when you dont really need to buy anything too expensive for example I needed a bulb for my car they tried to sell me two pairs $25 when I found the same pair for $10 at Walmart
Theyve always been pretty good with me. Never have any problems customer service wise, always a decent experience.
The employees are very friendly, mainly because Im always in there. But they are very nice to everyone and the greet you when you walk in.
Terrible customer service. No one asked me if I needed help. The people at the checkout are rude. The guy answered the phone and completely ignored me. Never going here again
I was met by friendly team members.. They were very helpful and made my shopping experience great.
The people are Nice and friendly like my family in some of them !!
Two gentleman Chris and Cameron were kind and knowledgeable and took their time to go above and beyond the call of duty.
Great place overall. But sometimes the people seem like they dont really want to help.
Good prices , always helpful.
8/10 will buy parts again, but please dont call me buddy, guy.
The gentlemen that changed my battery was super helpful and friendly.
Great workers
Not helpful at all,
I called to see if they had a part in stock the customer service lady just hung up poor customer service.
Like 30% more expensive than ebay and Amazon but if you cant wait to buy something its a great place
Very helpful staff. Told me exactly what my check engine light was.
Guys working there were super helpful!Went above and beyond what was expected
Helpful friendly staff they installed battery windshield wiperblades no charge without asking them to
Friendly workers always helpful
Great service, love being able to get check engine issues diagnosed for free
Consistently great service and parts!
Extremely overpriced. More than double what you should pay. Staff was rude. Never going back.
Not very helpful.seemed like I was bothering them just asking them a question. Walked out and went ro a different store.
Called to ask a question and the employee was so rude. Get it together and learn to be helpful.
Great. Took the time to tell me where another AutoZone would have what I was looking for
They are ever willing to help customers with their auto parts needs
Very smart, helpful and professional!
In I knowledgeable employees!!If they dont have an item that they stock, their able to tell you when it will be in!!
Everything that youd expect to find in a car parts store. About the same selection as Murrays Auto Parts or any other big chain stores.
Great place
Guys at my autozone take the time to help get the right part and give there knowledge .great guys
Pearl road Parma Heights branch is by far the best AutoZone! Amazing customer service!
Very friendly staff. Had a unique part in stock.
I like the one in Brook Park and Berea better,the customer service is way better.
Awsome service if ever i have a problem they take care of it.
They took care of all my needs quickly and expertly!
OK in a pinch , prices arent the best & quality is ok on some items. Counter guys are marginal @ best .
The people there are super helpfull!
Friendly people and very helpful. Thank you
Extremely helpful employees. great job!
The staff was very helpful and courteous !
It was horrible, with that, I leave you ok
Great store and very smart when it comes to cars
Part worked perfect. Even asked about military discount
Very nice staff. Put my wipers on for me
Picture of people are very friendly very helpful good trip
Very kind and helpful workers...
Very good Auto store when it comes to getting parts at cheap and expensive prices and affordable prices
Good customer service and installed my wipers in the rain!
Great staff. Very helpful.
Im here all the time, they have everything you need.
Associate was very knowledgeable of the parts I needed.
Fair prices. Good customer service.
Decent for small repair situations. Generally have what I need
Awesome service and friendly people.
Good customer service and good products.
Quick service, no obligation to buy following diagnostic
Really good place, good service
Very helpful. Quick, accurate service.
Staff is always nice
Always saving money in great vehicle products
Friendly and helpful. Quick in n out.
It fixed so many cars I just love it
Everything you need and very helpful staff
Quick and professional services
Great employees always trying to help
Great service fast and healpful!
Always treat me good
Wrong problem.
Good workers, knowledgeable and helpful.
Awesome customer service
They sell car stuff and will install some stuff for free.
Fast friendly knowledgeable service.
Overpriced on many items but big selection
Needed a battery and they installed it and it was cold out
Helpful and nice people
Good place to get Auto Parts
Cheap but its a 50/50 chance you get the right part
Quick service very helpfull
Quick easy friendly
Ok. Need more after market mods
Could stand having a more friendlier staff.
Been to one. Youve been to em all
Great service
Great people there
Overpriced. Just order parts online
Always helpful and knowledgeable
Staff is always helpful
Helpful and friendly service
Always have what I need.
Not a very friendly place.
Good people awesome $
Very friendly staff
Great place to go to.
Great place ; frank neal
Very helpful and friendly
Good warranty service
Very helpful staff
Got a battery for less
Had in stock what I needed.
Helpful staff
Everyone is very knowledgeable.
Jason is the best
Very helpful and local
Me like.
Great service!
Great service.
Nice & Helpful
Average car parts store
Good store
Incompetent and lazy staff
Always helpful.
Nice place
Excellent Service
Great pricing
Love it
Great service
Sold the wrong parts
Helpful and friendly
Great service
Had just what I needed
Nice
Super helpful
Friendly and efficient
Great place
Excelent service.
Good
Very helpful
Helpful staffing
Cool folks
Quick service
Good
Very helpful
Knowledgeable employees
Local
Helpful people
Thanks, guys😁
Nice place
Recharged the battery quickly and. Free. Thanks.
Total reviews rating 4.3
187 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-06-29Had to rush in to get a part and Steve was most helpful in getting the part to us. Went above and beyond. Very helpful and we were on our way in no time.
Review №2
2021-12-27This is the only auto zone I go to. The super hunky manager Jason is the best. He’s the most knowledgeable, handsome Polish man I’ve ever met. I only trust him with all of my car needs. He always goes the extra mile. This man deserves a raise for the amount of knowledge he has.
Review №3
2022-01-14Stopped in cuz my windshield wiper blew off on my way home from work. Nathan was very helpful and stood in the cold, dark, snowy night helping me put them on. Truly greatful!
Review №4
2021-12-27I always love going to this autozone. The amount of knowledge the staff has is beyond amazing. I am always happy to go out of my way to go to this store. The one manager Jason is super friendly and has more knowledge then 99% of the mechanic shops in the area.
Review №5
2022-05-10I guess it’s ok but they couldn’t help me out with what I needed and didn’t even try to go out of their way to help me. Wasn’t very happy with them.
Review №6
2022-03-09Got just what I needed and at a great price. The manager was very knowledgeable and helpful❤
Review №7
2022-06-11Love this autozone. Everyone is so nice and helpful especially Steven. Thanks!
Review №8
2022-01-26Great had the battery I needed. Had it installed. Nathan did a good job.
Review №9
2020-12-10Autozone has always been good to me. They have quality parts and competitive pricing. I shopped at a location unfamiliar to my own and they were helpful as usual. They loaned me a tool without cost in the parking lot so I could remove my battery and install a new one.
Review №10
2021-05-02Walked in, no waiting. Fellow behind the counter got me exactly what I needed AND installed it AND let me know what needed fixed so the problem wouldnt happen again. The part was pricey, but so is everything else these days.