Auto Title North - Franklin County Clerk of Courts in Columbus
Site: http://franklincountyautotitle.com/
- Monday:Closed
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Absolute please dealing with Barry.I wish I needed e new title everyday!Great intellectual & stimulating conversation while still maintaining maximum efficiency! Godspeed you! Barry.
Stephen@ counter 6 was amazing. Great customer service skills. He took car of my daughter and I today and went above and beyond to help us. He was very knowledgeable about what he had to do with our out of state temp title. Huge thank you!! Also the female security officer was amazing as well. My daughter became light headed while doing the paperwork and she heard me tell Stephen and she ran over and gave her some gum (with sugar) to help her feel better. She said “I feel bad, I usually have crackers with me that I could give you, but I don’t today.” I couldn’t see a name tag, but she had dark short hair. She was so helpful. Went way above and beyond. Thank you for a good experience today.
Such awesome customer service!On a day that wasn’t the best day, the guard and the location manager Whitney were so very helpful and upbeat. Just helped me out so much!
Stephen is awesome. He is very clear and direct! He gives awesome tips and anything that would be useful for me. LOVE YA STEPHEN.
Quick as hell! I checked in and waited 5 seconds then they called my number. Yeah, literally 5 seconds. I just wish the BMV was this quick
Stephen at counter #6 was exceptional. Kind, courteous, helpful and very friendly. Great asset to your office.
Some of the staff are not helpful, they will tell you your paperwork is not complete, they will not tell you what you are missing so that you can complete the paperwork.Recruit more friendly people, you can train them but you can’t train them how to be friendly.
Great experience picking up my auto title, Barry at counter 10 was very friendly, efficient and knowledgeable in getting my title. He and Nikkia at counter 9 were personable and pleasant, all around great people. I did like the new system they have there as it was quick, easy and not nearly as loud as usual.
This morning I had the pleasure of having Nikkita process and transfer a car title from my late mothers estate to her surviving trust. She was extremely professional and courteous. I valued her patience assistance from beginning to end. What a wonderful employee you have. Keep up the good work!
I waited 20 minutes on hold to make an appointment, then when my appointment arrived, I had to wait in my car for another 40 minutes after checking in. Finally, they kept me waiting 20 minutes to pay for my transaction after my title was initially processed. Almost two hours all told.They switched to this appointment system 16 months ago. There has been plenty of time to work out the kinks.I also noticed that theyve had two Auto Title locations closed for several days each due to technology issues in the last three months.When is OShaughnessy back up for election? I look forward to voting for her opponent.
I had to get titles transferred for a couples boats and outboard motors and I was so happy that I could book an appointment in advance! I showed up a couple minutes before my time, clicked the button in the email that says “I’m here” and was inside at the counter within 2 min.Samantha was amazing and made everything super easy! I never thought I would be writing a Google review for a county title office, but my experience completely shattered my expectations so felt like I needed to share it!
Stephen at counter 6 gave me excellent service. He explained the title transfer information to me better than any representative of the county clerks office or the BMV had in the past. I had been completely confused as to the process, which caused me to waste a lot of time. Stephen came through and showed me how to simplify the process. I now have my title documents and license plates for Ohio. Thank you Stephen.
Very crowded and had to leave because they tried reservations. Security was helpful and told me how to make reservation.
Worst experience, I regret , has I got to choose this office for my title change. Clerk who attend my case has no clue of his duties and careless , he is irresponsible and negligent and I asked for manger to help, but, she as no clue on the process as well. She is rude and negligent. Both of them lost my Inspection papers ( They shredded them) and lied on my face that they don’t have.
One star is too good for this place. Made 3 visits, only to come back empty handed. Every time I go, each clerk tells me to bring different paperwork. When I ask them to give me the exact steps so I dont have to do this again, they gradually get hostile. They dont seem to know what exactly needs to be done in my case so they have to go ask the manager everytime. When they return, they always have a new, illogical reason why they wont sign the paper, It was the most frustrating experience Ive had in my years of living in Columbus. Never returning here ever ever again unless Im with my lawyer.✌
The Security Officer, Calvin, is wonderful. He demonstrates passion and care in his role and maintains a calm, positive attitude. While waiting, I observed him help every single person who approached and he even went inside to ask questions or get information for customers. On top of maintaining a safe environment for everyone, he offers respect and understanding, no matter the person. He deserves a raise and I know his colleagues inside feel the same way...they told me as much :) Everyone inside was patient and kind too!
All of my questions were addressed and Nikkia went the extra mile to assist me with my titling process. I feel the customer service really exceeded my expectations. Highly recommend this place!
We made appointment for 8am, get in fast like around 8:08. Connie was our clerk, super fast, punctual, very nice and kind lady. We finished in minutes.The title place was sweet, decorated for Halloween.The security lady was nice and gave informations and answers for all the newcomers.If you do appointment I recommend to do online, right after fixing the appointment youll get an email, and instructions about online check-in. After you arrive to your appointment do the online check-in through the email...not even taking a minute, and youll be in the system. Couple of minutes later youll get a text message that one of the clerks are ready to help you.Highly recommend Morse road Auto Title North office!
It took the title office over a week to upload the title package my bank sent them and they didnt call me to let me know that it was ready. I called for the 3rd time 2 weeks after it was delivered and found out it was finally uploaded.Samantha was rude and argumentative, but what else do you expect from ANY state customer service workers.
I don’t know if when these people apply to work here they have to be miserable, but it would seem as that’s the case.I didn’t know you have to have an appointment now for a simple Ohio title transfer but you do. I called to see if they could get me in and god as my witness the lady told me they were booked solid today. Get this-I was the only person standing in that room. I’ll tell ya, these people don’t have jobs if we don’t go in there. They should think about that. Nobody willing to even consider going the extra mile to get me taken cate of.
Being new to the area, this was my first visit to Title North, and was unaware an appointment was needed for services. After informing Destiny, the guard stationed at the entrance that I didn’t have one, she took my name and phone number, and within 15 minutes received a text, then a phone call from Samatha, requesting me to go to station 5 for service. Thank you Destiny, and Samantha, for making my visit a pleasurable one. Top shelf service compared to Florida.
I just moved back from Florida and was apprehensive about doing doing all the things I needed to do to get my license, title, and tags and registration in Ohio and by myself. This process was so easy I was amazed. Whitney helped me today to get my title and she did an amazing job. She was friendly and knew her stuff. I felt so taken care of and happy that she took care of me. Great job Whitney! Thank you so much for helping me today!!
Barry was awesome. It was like having a conversation with my grandpa. He was genuinely interested in how my day was going. I cant imagine the pressure and stress that comes with the job, but he doesnt let it show at all. Kudos to him.
Was helped with by Barry, very courteous, well knowledged very helpful and a pleasure to work with.
Andrea was a very helpful. I strongly suggest to keep her at location. Overall, She was MVP. Please and please treat her well because she treats us well, and you should raise her salary if is possible. Team Andrea👌💯🙏
Covid has been undoubtedly complicated but The Auto Title North and East and in general has been amazing. The new and improved way to go get a title by a scheduled appointment is really good. I remember waiting forever to get a title change and today I only waited 15 minutes and I could see where I was on the next in line monitor. This was a Great Leap Forward for the Title Agency I wish the BMV would get their act together as good as the Title Agency.I hope they keep it this way.Thanks
Stephen is excellent at his job. He was knowledgeable, kind and efficient. It was a pleasure to go there and work with him.
Afua was the best! She helped my family member and I sort out some issues we were having as our situation was odd. Her patience and help was greatly appreciated and she deserves a shoutout for her hard work!
Want to thank Nikkia for her wonderful service and problem solving. She is very competent and eas to work with. She solved a problem for us and we are very thankful.
I’ve been here four times and each time I’ve been pleasantly surprised at the efficiency. Barry is super helpful and courteous. Another helper went above and beyond, also. Even the security guy went the extra mile to do a good job. A dreaded stop is more pleasant at this place. Keep up the good work!
I had an appointment for 12:15pm, and ended up having to leave empty handed around 1pm to handle other things. I finally got a message that they were ready for me around 1:10. Just be aware that they are using the term appointment very loosely and give yourself the day to wait in the parking lot.
Was very pleased with the efficiency and friendliness of the staff. The whole title process took me under 15 minutes. Love the new appointment set up and how easy it is to confirm arrival.
Where do I start.?. I had the pleasure of being assisted by Emily. Emily was the greatest, knowledgeable and had lots of patience as I was in need of a lot of assistance and probably should have known some of the Info walking into the Title Division. She took her time showed me how and what I needed to do & know. She showed empathy for my lack of knowledge regarding the matter and never made me feel like a burden.Thank you Emily
Usually I would dread coming to Auto Title- typically I forget to bring something and it ends up being a wasted trip not to mention waiting for long periods of time.However, the system that was implemented here is flawless. Virtually no waiting, covid safe practices and the youngest lady that I had the pleasure to work with- Nikkia. She was knowledgeable, patient while answering ALL my questions and professional.The experience was 10/10
This is the John from Columbus Luxury Cars, i just want to say i needed a report that normally would have taken a few days to get. Everyone realized that i needed it right away and they all dropped what they were doing to make it a point to help me get it right away. They didnt have to do that. I just want to say thank you and you guys have always been friendly and have helped us every time. The service and professionalism that they treat clients with is top notch and appreciated. Thanks guys keep up the great customer service.
Im a dealer and havent had to run titles in quite a long time and I had to get some title work done that was time sensitive and starting with the security guard to Michelle the title clerk I was treated with utmost respect and courtesy. Michelle was very prompt and very helpful. My experience was just great!!! I dont usually run the titles for the dealership however if I had the time to I would enjoy going to the Morse Rd. location. Again, just the best experience with the whole staff. Keep up the great work!!! Hope to see all of you soon. Again thank you for the great service.John (JT) TarantelliGeneral managerPhysicians Auto Group
I had an appointment for 1pm; I was not attended to until 1:34 pm. Also I paid by credit card and was charged a $1 convenience fee which was not reflected on the printed receipt given to me. As a full disclosure, who gets this convenience fee?
I came from Alabama to get documents needed to get my tag. I received All-star service from the time I walked in the door. I pulled up at 4:59 (I know, horrible). The Officer took her time heading to the door allowing me time to park. Once I signed in the clerk quickly filled out the title application. When going to the final stage to pay I had a prepaid debit card that did not have my name on it, that was not a payment option. The staff was very helpful. I explained I was one dollar short with cash, the lead clerk actually chipped in a dollar of her own money so I could pay the fee. I was shocked. She absolutely did not have to do that. This was an awesome experience. If you are in the area, I encourage you to visit the North office, it may be worth going a couple minutes out of your way. In 10 minutes I engaged with five different staff members AFTER they were closed... All were awesome!!Ten stars in my book!!!
Ive had great and extremely poor experiences here. If you have all of the documentation in order, they are fast and efficient. If you dont happen to have all of the documentation, they seem to be quite abrupt and unhelpful. It would be great if they were always pleasant and helpful.Updated: I do appreciate the response. I would never ask someone to break the law, it would just be nice if I was treated reasonably and informed on what I should do vs. being demeaned and not informed, which is what was done. Human kindness goes a long way.
Made me schedule another appointment just because I had to wait for someone for a few minutes , there was nobody even in line and I just wanted to switch a title under my business. This caused my business great inconvenience. Someone was about to help us but another woman told her not to because we were late even though I myself came on time. Now I have to wait longer for something that could have been finished in 5 minutes...
Michelle, Marisa, and Emily they are an amazing crew. I have been going to this branch for about 5 month now and these ladies have been really help full, not only that they do there jobs professionally also very knowledgeable. Kelly is amazing she is always will to go above and beyond for every customer she encounters. Thank guy for all you do very much appreciated
I was amazed at the efficiency of the operation at this location. I had to come twice in one day, and I received EXCELLENT service from Kevon and Stephen. They were friendly and knowledgeable. The online check-in is a great solution for COVID and beyond. Well Done!
Barry was great! This was my first time buying an out of state car and going through this process. He was very kind and full of great advice and information! Highly recommend.
I was very stressed because I couldnt find my title and had been slammed into by driver who didnt see that I was stopped at a red light. (Its been a week from hell. ) The people at Auto Title North were great. The security guard helped me the minute I walked in the door. She was so kind that I almost cried. Barry at the desk then helped me get another copy of my title. He was so understanding, sympathetic, and amusing that I began to feel better immediately. Kindness is these situations is so important to people. They were also professional and FAST as well. I am so grateful. Thanks to both of the security guard and Barry and to all staff there who were obviously on top of everything. I wanted to get the guards name to add also, but she was busy helping two other people when I left so I figured you all will know who she is. Sincerely, Karen Bell
Stephen @ counter #6 was very helpful! I felt like he knew what he was taking about. Quick service 😉
My experience today was fabulous. I was able to get an appointment while sitting in the parking lot. Once I checked in online from the email they sent it was only minutes when they sent me the text that they were ready for me. I was out of there in less than 20 minutes.
This place feels like a second home to us here at Auto Boutique! Greeting us with joyous smiles and high energy! They are always patient and explain anything weve needed knowledgeably. They have always been willing to help with any scenario. They are fast and accurate, With a separate lounge for dealers that is very clean and quite. Magnificent music selections at a perfect volume, amazing staff, and a very comfortable environment.
The branch manager, Tracy Jarvis, and the clerk, Samantha, went above and beyond to help resolve a problem with the Florida dealer. They made sure I wouldn’t have to make another appointment. Very professional but more importantly VERY KIND
Second time doing business with this gentleman. Very courteous and helpful
Barry is Amazing. Very nice and hard working ! Thanks!
What a great experience from start to finish! Although it was busy during lunch, ever single person I interacted with was so kind and helpful. They helped me specifically with my title needs and made it very quick and seamless. It was much quicker than I expected and I will always go to this location moving forward.
Terrific experiences both times I had business there in the past few weeks. Assisted quickly and out the door in only minutes. Marisa and Emily were particularly helpful. Great place to handle auto title work in Franklin County.
Went today at 10ish (Monday) I sat for 3 min and then I was up at the counter. The worker helping me was very friendly, efficient and seemed to be genuinely happy! I didnt have all the correct paperwork and she was polite when she told me what I needed, not annoyed by me at all. You dont get that attention from government employees like that often!
Wow, best experience yet. Appointments is the way to go! So efficient and eliminates stress for us and the clerks. Now, if you can pitch this to the BMVs!
The employees here were very friendly and helpful. I cant imagine its the easiest work environment but everyone here was great. I appreciate that they squeezed me in right before closing too! Thank you for making my title transfer so easy!
I had a weird task to complete, and the staff member I worked with (Theresa, maybe?) was outstanding. She attacked a problem shed never seen before with competence and a great attitude. The problem is that they had 3 people working during lunch rush, so I had to wait nearly an hour to get to her.
Is there a way to give more stars... I cant thank the Management team (Kenneth Skeaton and Ed Clark) and the Auto Title North staff enough for their amazing customer service.When I arrived, I was met with the most pleasant welcome and impeccable transactions followed.My leadership team had to complete complicated title transfers, the knowledgeable Auto Title staff made the process easy and this was all completed within in a timely fashion.Thank you for all that you do to serve the constituents of Franklin County, your immaculate service deserves ultimate recognition.Best regards,RiChawn SM
That was great! I just was a little slow getting to the counter, but only because I am old and slow! 😃👍. I just might buy something else just so I can go back!
At first, I thought they were nice. Now I realize they’re clueless. They brought an unnecessary hardship on me and another person I witnessed by requesting us to come back several times for additional paperwork. It seems like a pattern. One clerk says you need something. You come back, another clerk says you need something else. The third time I went there to try to take care of the same project, the clerk tried think of something else I needed. I interrupted her and told her I’m not coming back up there again to take care of this. I’m about to sue somebody (if I have to come back up here again). Needless to say, that time, I got it done. If a judge signs off on a document, it should be good to go. I told them that one judge I talked to told me they were out of control down there. I believe, they need more training and should stop going the extra mile to think of things to make it difficult for folks to get a simple task done.
Ohio has relatively strange and complicated regulations around titling and registering vehicles, but thats not anything that this office or the county can control. As long as you have done your research online and/or called their hotline in advance, you should not have any issues. Their check-in system is nice and the waits are usually quite reasonable (I cant speak for Saturdays, which I imagine would be very busy). Staff have always been polite and friendly.
Security guard is very rude definitely won’t be coming back
Amazing staff! My upmost favorite location to get my title work done! Great customer service! As soon as i walk in I am welcomed by the security and directed to where i need to be im in and out. Ladies are amazing always very helpful and knowledgeable. I aprreciate the staff very much thanks ladies for such great service!
Prompt service despite technical difficulties. Stephen was very helpful with an issue that has been a thorn in my side for a long time now.
Horrible experience, customer service depend on the manager mood. My name was changed by the court orders, manager dont feel like to accept Court orders.Made me waste two hours in line. Website is not friendly to use. Webside instructions dont match desires manager
Two of my favorite clerks at the north title office - Melissa and Marissa. They go above and beyond to provide excellent customer service always. I will give them six stars if l could.
After a long day and being misdirected by the nearby BMV, we come across Whitney and Ed. They were amazing and went above and beyond to help. While I have to return on Monday (not their fault), I look forward to knowing my issue will be resolved.Awesome customer service!!
It was so quick and easy, Samantha was kind and helpful. It should stay by appointment only, it’s so much more efficient and quick!
Nathan was so helpful and accommodating!! We were down to the wire on my title transfer and he made the process quick and painless!!
Going to a government office is something that usually is frustrating and takes up half the day but this seems to be the exception. The title office is by far the best government agency Ive dealt with so far other than maybe the FAA. Marissa did a great job of taking care of us and getting us in and out in no time. If only getting plates were as easy as transferring a title.
Connie, very bubbly, was extremely helpful and provided fantastic feedback on the requirements needed to complete one of my res quests. Michelle, Marisa, Emily and Kelly (Triple OG) (hopefully I got the names right I’m horrible with names) are a pleasure to work with as well.And to Ed...Go Blue!!!
Available by weekday appointment only - what a cruel joke on the working class
DO NOT GO TO THIS TITLE OFFICE. Take the extra time to drive to any other title office. They are difficult to work with and not knowledgeable. I have sold and transferred many cars in many different states, this office is by far the most difficult to work with. GO TO ANOTHER OFFICE. They wrote on my title and wouldnt accept the transfer because it did not have the odometer reading. They want me to redo the notary process and complete an affidavit. I cannot express enough that this title office is clueless. Out of state title transfer? IMPOSSIBLE. California and Illinois are cake-walks compared to this place. Such garbage.
Excellent service, quick check in, short wait, very pleasant woman by the name of Connie helped me very quickly and efficiently. I noticed the man at the window next to me was having difficulty with regard to a title transfer and that staff member went above and beyond to get his issue resolved.
Barry was incredibly helpful, professional and all around AWESOME!
Connie was awesomeShe went above and beyond to change a title for us!Please give her a day off work with pay.Please give her a pay raise!You need more dedicated employees like Connie!!Thank youKathy
This location was the best and I give it over a 5 star experience because of the manger Tracy went above and beyond to take care of me and my fiancé she was the best and we thank you again for helping us.
Heavily disappointed with the insensitive treatment we received. The level of bureaucratic inflexibility was astonishing. We stepped out after waiting an hour, had to put our name back on the list because we realized the title was in my spouses name, stepped out so a child who was with us could get some food, came back 4 min after 12. We were denied entry even though dozens of people were still inside and our name had not been called. No where is it posted that you cannot leave the building even if your name was on the list. I get following rules, but there was not one attempt to express understanding for our situation or the lack of communication on their part. Getting out of work earlier seems more important than meeting the needs of people who have spent several hours in lines trying to transfer a title. Too bad was the response we got. Typical governmental angency I guess.
I went here on Saturday to transfer a title. The line moved really quick. Devon (I think thats his name) was super polite and helpful. This location being next to the BMV is also a plus. Definitely will recommend to others.
STILL APPOINTMENT ONLY. MUST MAKE APPOINTMENT ONLINE BEFORE VISITING.
Tracy and her team went ABOVE AND BEYOND to help with a really challenging situation. I am so grateful for their assistance!
Stephen was extremely professionalThe branch is well organized
Incredibly unhelpful, refused to accept a valid notarized title- then wrote on it- then forced us to pay $16 for a replacement title. Manager was white- buyer was African- they did not explain anything to her. Seems like they just wanted to make extra money.
Excellent customer service and the staff was very knowledgeable . I called first for information and spoke with a lovely woman named Lee Anne, she gave me all of the information i needed and then made transfering 2 out of state titles very easy.
Appointment was easy. Checked in early. Transaction completed quickly by friendly people. Keep this process after COVID.
This place has some of the best reps out of most all the title offices in columbus! They are all smiles and good attitudes, make me smile all the time! They get you in and out as fast as they can!!! Highly recommend!
After waiting patiently in line for over 30 minutes, we were subjected to clerk who was impatient, unkind and dismissive of people with disabilities.
Having services by appointment is excellent - easy in and out and predictable - i stopped over yesterday thinking it was walk-in and got an appointment this morning - very easy and the staff were all great!
Everyone is so nice and polite. Always trying to help and trying their best. Love them! I drive out of my way to come to this title office because of the exceptional service 😃
Horrible communication. Gotta love the government.
Was at the North Branch location this morning (5/11); was in and out in less than 5 minutes. Great customer service, well managed, great staff and very clean facility. Also, an impressive new sign-in functionality.
Although located in what may be a rougher area, I liked using this title location and the BMV next door - they were much less busy than the BMV by me near Dublin, and you can get everything done in one place relatively quickly.
Got me in and out efficiently. Professional, knowledgeable and polite staff. I have been there twice in the past 3 weeks and both times have been very good experiences.
Barry at auto title north was very helpful and patient. Great service!
Had a surprisingly good experience at the clerks office today, Rachel was incredibly kind and helpful and i only had to wait a few minutes to be seen. Great work clerks office!
Very quick and efficient. Friendly staff as well. Shoutout Stephen!
Every time I stop by they always friendly. If I have a question, they always try to answer it. Giving me the the forms I need. Just try to go in the morning there is not many people cause in the afternoon sometimes they are pretty busy.
Service was very fast once my appointment came up, but make sure you have an appointment online before you come. They are only taking people by appointments. Instructions on their website.
If your looking for a clean , fast and professional title office this is the place for you. I have been going to this location for years and everyone is friendly and does an amazing job!!
Marisa was amazing! I was in and out within 15 min max! Smiles all around and was very helpful!
For the hat contest I would like to vote for agent #7! Fast and courteous service
The ladies at this agency are so helpful and the best! Will always help no matter how busy they are and do a great job!
Im a regular visiting dealer here. Michele, Rachel, Julie, Shiela and kievon they all great to work with always nice and professional!
Hire more people. Fix the potholes in your goddamn parking lot.Remember kiddos, if youre transferring an out of state title, you need to go to the BMV for a title inspection, THEN you can go to the title office next door. Guess how many signs there are indicating that before you wait half an hour to find out by a clerk? 0!
Samantha was super helpful and patient with me explaining g all the steps I was confused by… so grateful 😊😊😊😊♥️♥️♥️💯🌈🐶
There was quite a few people waiting when I got there but things moved so quickly and the staff was super friendly!
Ester, Devin and Kevin was great. Best experience with the title bureau ever! Thank you.
Michelle ,connie and whitney has been has been a great in customers service way exceptional.Keep up the good work ladies!!!!
Friendly staffs. Visited on Monday morning. Took less than 15 mins to get my title and walk out. Please make sure to get cash to pay the fees.
Nikkia was very helpful. Very painless process!
Go see Barry and his collection of cars! Great service!
Went there today. Very clean and organized with polite staff! My clerk was very helpful and proactive.
Told me i wasnt able to perform a transaction that another title office in the area performed easily in about five minutes.
Fastest experience at a title agency ever! They called my name the moment I sat down!
Very friendly , helpful and professional people. They’ve always smiles in faces. Love the branch 🙏🙏🙏💕💕
Had a wonderful experience with this group! Very helpful and a one stop shop. Highly recommend.
Inefficient, cocky, slow as hell. Complete waste of time, if you have a few hours to kill visit here. This is government waste at its finest.
Got my out of state title transferred. Was quicker than expected. Staff is courteous and nice.
Barry was extremely professional and helpful.
Slow as molasses in January, Saturday Night Live skit come to life, third world quality, & Customs in Zimbabwe are apt descriptors.
This is a great place very nice music girls are great and go above and beyond to help us out thanks for being great
Very friendly, professional, and fast. Had a great experience
Professional and friendly staff . Thank you for a great customer experience
Was pleasantly surprised when I was here for a title transfer, the wait was reasonable and the service was friendly and professional.
Quick and fast service, very friendly staff members. Would recommend to everyone
I don’t know why they are soo rude like that, I think their boss is not good! Otherwise he must instruct employees not to be like that!
I didnt accomplish what I needed at the office, but the staff was very friendly and explained what I had to do!
No more than a 5 minute wait. Very friendly employee behind the counter. Total time in the building was 10 minutes.
The best auto title office . They are fast and do a great job
Very efficient, kind staff, and a much nicer experience and wait than anticipated.
The staff were cheerful, but it did take me a wait of 30 minutes.
RUDE! AS IF THEY HATE THEIR JOBTHANKS DEBBY! It was a phone call, I had just moved here and I was inquiring information.
For a county office this is some of the best service I have ever received.
Check in was great and on time. Staff was knowledgeable and efficient.
Stephen was great. Super fast
Scheduled appointments make so much sense! Kudos!
Most are great caring clerks and clean quick process enjoy the vibes
Connie was very helpful and I am greatly appreciative.
Love the appointment setup!!!! So easy
Stephen W. was very helpful and patient! Thank you Stephen!
Just called with a question about how much the pricing would be to sign over a title, and I was responded too with a woman who laughed at me and used complete sarcasm and rudeness.
The worst auto title in Columbus oh
Quick, well organized and pleasant, as good as it gets for a busy location.
Very slow service. Only three clerks were available on a Tuesday morning.
Bad service and long wait unless you’re dealer
Management & staff are great, the staff there are all very helpful
Great job. Theresa was awesome.
Friendly service, fast service, very helpful staff!
They are very helpful and nice & very clean facility
She’s ary niece clerk 💐👍
Sometimes good! Sometimes not so much!
Quick and friendly service.
System is down, been down since 8:15am still waiting!!!
Exceptionally friendly staff!!!
Whitney was great!
Awesome!
Knowledgeable and courteous staff..!
Very nice..And quick!
Wow, awesome service and speedy
Best place to go in the world
Always long lines
Excellent
Bad service attitude
Total reviews rating 4.2
172 Reviews for Auto Title North - Franklin County Clerk of Courts 2023:
Review №1
2022-02-18Couldnt have been further from a pleasant experience. Came here to print a memorandum title that was never sent to us by the state after purchasing a new vehicle. Fortunately the Director of Auto Title and the manager of the North Branch were extremely helpful after the interaction, however the woman at Counter 9 was anything but.Checked in at arrival, then received 3 calls from an unknown number three minutes later. Picked up each time, and nothing but silence - just like the spam calls we get 30 times a day.After receiving a text my wife came inside, and I arrived shortly after and arrived at the counter 6 minutes past the scheduled appointment time. According to the woman at counter 9, we had 10 minutes to be ready or we have to reschedule. Well, that would mean we had until 4:40pm, not the 4:36pm that she arbitrarily decided would be the end of our 10 minute period. I walked in right as the clock clicked over with four minutes left to spare.Instead of proceeding to fulfill the obligations of her job, the woman instead went into a spiel about dont check in until your appointment time and listing off all these reasons why we were in the wrong, when the signs clearly state to check in when you arrive.To top it off, while leaving the man at the adjacent counter started to openly and loudly talk about us behind our backs.Some of the employees here need trained that this is a PUBLIC SERVICE JOB and you do not treat the members of the public poorly because you have a superiority complex because you work for a state government agency. There are plenty of people that would love to have your jobs and treat people right while doing it, so if you dont like said job then you should go somewhere else.
Review №2
2022-01-27Could not have been an easier process. Made appointment online, waited in car until invited to come in. Waited less than a minute to be called to counter and Shantaz already had my reservation up and was pulling together the forms I needed. This experience could not have gone any smoother. I was out in ten minutes and was treated with respect, professionalism and compassion.
Review №3
2022-04-05Amazing experience! Customer Service with a Capital C.I came to get a duplicate auto title. I was anticipating a long wait. Im in a wheelchair and when I got to the door, two very pleasant people opened it for me. One of them got me immediately sign in. Literally 1 minute later I was called to come to the counter. Stephen at Counter 5 helped me out. He was very friendly, fast and efficient. I had my title within minutes and was out the door, again helped by yet another friendly person.Thank you for a great experience!
Review №4
2022-02-02After a looong morning of getting the run-around with other agencies, I was so pleased to have an opportunity to work with Stephen (counter 6)He took care of our title issue in a few minutes with a huge smile & fabulous customer service!! I would 100% recommend this location if I had future licensing issues. Thanks so much Stephen...you rocked it!!
Review №5
2021-07-09Barry at the title office was wonderful! Very helpful, efficient, and fun. His car collection and fun fact card for the car of the week was a great way to make going to the title office a more refreshing and enter experience.
Review №6
2022-04-11Worst service I have ever been get here in Ohio. The representative was so rude and mannerless. I was there to do the title transfer of my brothers car. He forgot to carry driver license and we requested representative to help out with other form of ID but she started to yell us. Representative was lady. I will never back to this location again. It’s so sad to know that public servant who get paid by peoples tax are like this in the office.
Review №7
2022-03-30Steven at booth 5 helped me and he was so nice. The process was very well thought out and had a smooth transaction. Thank you so much!!
Review №8
2022-01-30Couldnt be more thrilled with the process & Stephen @ counter #6. I hope Franklin County continues the appointment process even after the pandemic ends. It use to be just chaos before. Now, smooth and uncluttered. Streamlined. And Stephen was the best!
Review №9
2021-08-26Worse experience ever! They make the process so long! Never again! Better off driving to london ohio 30 minutes away! In and out within 10-15! This place. Less than 10 customers. 1 hour process from walking through the door to leaving!!
Review №10
2021-10-01We had quick, helpful service from Samantha! She was wonderful & we loved the Halloween decorations! 🎃