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Phone: +1 440-306-3376
Site: https://www.audibedford.com/
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–8PM
  • Friday:9AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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Total reviews rating 4.7

199 Reviews for Audi Bedford 2023:

Review №1

2022-04-26

Purchased a brand new Audi rsq8 from here. But customer service has been terrible! First thing is I paid over $150k for this vehicle. I get to the dealership and I surprise my wife with the vehicle then after that they tell me I’m only getting one key. One key on a $150k brand new vehicle. This is after I already surprised my wife with the car. So j couldn’t refuse the vehicle. They made it seem like I’d have the key within a week or 2. Never happened. So I contact Audi customer service to get my key. They tell me my key is ready and to Take it to the dealership to get my Key. Ok. I contact the dealership and can’t get a hold of anyone in the service department for 2 days. Finally after arguing with some of the staff someone finally calls me. Tells me it would be over a month before they can schedule me.Second issue. They ceramic coat the vehicle and charge me $1k for this service that I did not request and they did not disclose with me before I purchased the vehicle. So after when we’re signing the papers they tell me about tue ceramic coat. But at this time I cannot cancel. I already surprised my wife with the vehicle. I can’t take it back. Needless to say I will never do business here again. Terrible customer service. These people do not care for their customers. Worst customer service I’ve ever experienced at any dealership. And I’ve been to Many. I buy a lot of Cars. 2 a year at least.Never again!

Review №2

2022-01-11

Bought my second Audi from Audi Bedford. Ordered a Q5 and couldnt be more pleased Andy kept me updated all along the way. Pick up and delivery was seamless. This is a great car and a terrific dealership. I dont see myself buying from any other place.

Review №3

2022-06-13

Everyone at the dealership were accommodating and professional. I am very happy with my purchase. I especially want to thank Rodney Brown, my sales associate, who was able to make a very hard to find vehicle literally appear out of thin air. Cheers!

Review №4

2022-06-28

Originally I gave this dealership great reviews. When I purchased the car full price without needing a loan they were great!!! But once the deal was done and waited on the tags that did not go smoothly. They wanted more money and were not timely. When issues arose with the vehicle they were no longer as helpful. All the great reviews I gave immediately seem way too early. Bummer!!!

Review №5

2021-12-20

I recently purchased a 2015 Mini Cooper for my wife from Audi of Bedford.This was her dream car, a Red, 6 speed, all wheel drive Mini Cooper.I have a Very Busy schedule so I told the Dealership to have all the paperwork ready as soon as I get there.The car was ready, paperwork took a little while but not bad.When we were looking at the car I asked the salesman if it went through an inspection. He Said Yes, a 101 point inspection, Shes All ready for the road.My wife drove to Columbus for work that eveningCame home then drove to pick up Christmas presents.She called me stranded on the side of I76 in the 28 degree weather.I had the car towed to the dealership so they could do the right thing and fix it.They told me it needs a $3,300 clutch.I am definitely not happy with the dealership and unless they make it right I will NEVER RECOMMEND Audi of Bedford to any of the thousands of people I know.

Review №6

2022-02-04

Bought an S3 out of state, Im in my.. although everyone was friendly communication was poor. I had inquired about getting rims refinished no response was given until I received an invoice for getting the wheels done.. wheels came out terrible for the price 2 weeks later still waiting for refund.. havent received a copy of the contract that I requested. 1 week of owning the car it needs 4 coil packs (500 dollars) at local audi. Tires are all uneven wear I had requested their service dept. To give the car a run through prior to delivery and I just never got a response. Happy with the purchase just hope I have good luck with the car because I feel they absolutely just cut their ties with me once papers were signed..

Review №7

2022-03-19

Excellent customer communication!! Very smooth transaction! Joe Mannarino was very professional, no hidden things or surprises!!This is my first Audi and so far great experience!Thank you Joe! Thank you James and all Audi Bedford staff!

Review №8

2022-05-08

I walked into Audi Bedford looking for a specific vehicle and I test drove it but was not satisfied, Josh provided me with options and was very knowledgeable and so nice! Every single person that I’ve come into contact with from the front desk to sales to the service department has been absolutely amazing.

Review №9

2022-01-31

Thank you Mike Huglin and team for one of the smoothest transactions Ive ever encountered! From the moment I called the dealership, I was transferred to Mike promptly. Told him my situation, that I was looking for an RSQ8 for my wife to keep at our home in CLE. He was straight to the point and said he has a brand new one that scheduled for production in the coming weeks, and is still available. We exchanged information, he the sent over the specs on the truck.I was able to verify it was what my wife was looking for, as weve had an RSQ8 before, so we didnt want to miss out on some of the options.I communicated with Mike directly to secure the vehicle via deposit.While the vehicle was being produced, Mike was giving me weekly updates every single Monday morning (like clock work, literally). It was the best experience I couldve asked for, and I own quite a few vehicles as is, and continue to add to my collection always, so I deal with many (bad) sales associates every year (maybe 1 or so every often as honest and thorough as Mike).Luckily, the RSQ8 arrived earlier than expected. Im not sure who was more excited, Mike or myself? Haha.Delivery went smooth.DO YOURSELF A FAVOR & ASK FOR MIKE HUGLIN next time you are looking to purchase another vehicle from this store.

Review №10

2022-06-28

Service Department here is very hit or miss. I have had my Audi serviced here in the past without issues. Today was a different story. They will kick you out of the dealership if they have too many people waiting even you you have a scheduled appointment, like I did. Once they have made you leave, your car loses its place in line for service. They dont tell you this so once you come back, well after the quoted time frame, you then learn they havent touched your car and its your own fault for leaving, which causes you to lose your spot in line. Their solution for their lack of communication and disregard for the customer? Suggest I take my car back without any work done to it, and reschedule a month down the road. I wont be back