Kerbside pickup
Yes
AT&T Store in Dayton
Categories
Location on the map
Dayton, Montgomery County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 937-439-0394
Site: https://www.att.com/stores/ohio/...
Site: https://www.att.com/stores/ohio/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–8PM
- Sunday:10AM–6PM
AT&T Store in other cities:
Comments (199)
Aaron set my husband and I up with two brand new phones and set us up with an option that got us the new phones but didnt raise our bill by changing our plan and giving us family insurance instead of paying for it separately. Aaron even sat with us and showed us how to transfer all of our phone data to the new phones. Would recommend this store
Today I came into the store to get help because customer service was not able to help me. Jorge took the time to answer all my questions and even upgraded my phone 8 to iPhone 13 which was really needed. This guy took the time to help me with all my passwords and even transferred all my data. Recommend this guy any day, thank you sir
Today it was a really amazing experience at this store thanks 😊 to cherrie taking her time and having patience with a person like me goes a long way. I am not a phone person but Jorge helped me understand how easy it can get with a little bit of his education. Will definitely comeback to switch cable and internet to at&t. Thank you guys, highly recommend cherrie and Jorge
We worked with Chris and he did an excellent job answering all of our questions and getting us the correct phone and interment plans we were looking for along with brand new phones for my husband and I. We were very happy with our experience at AT&T working with Chris!
Chris and Jorge were patient with me and my friend. They took the time to transfer data and sold us the accessories that we need for our lifestyle. Even got to do another upgrade and got a nice promotion on Google pixel
Today I had an amazing 👏 experience with Jorge. He helped with my screen pop-up issue and even saved me money 💰 with recommending the directv streaming service for my mom and I. Highly recommend Jorge 👌
Could not get a team of manage74ment to help with the process of getting my aging and ill parents, Andy was great though. The phone I was purchasing was priced $100,I was charged $125.During these financial times I was very disappointed, Annette Jackson
Came to at&t to get a new phone and left the store with DirecTV and internet. Allie and Alex help transfer the information, the guy with the beard was the one that sold me everything and it was a nice overall experience. Will definitely comeback.
Was immediately greeted with a great attitude. Chris was able to help me set up a new account in a timely manner. Great service 10/10
Aaron and Inju were the best help late on a Sunday. They stayed and helped me get what I needed. I can’t thank them enough! I highly recommend you ask for them when you come in!
Went in to get the iphone 13 pro and I highly recommend going to this store! Customer service was outstanding especially Cherrie! She was very personable and knowledgeable, she honestly deserves a promotion!
Showed up at 1pm today.. waited 20 mins. Another customer came in, he must have been there earlier.. she put me on a list and started to work with him. I asked can I leave and come back and be first in line like you did these guys. She said yes. I come back at 230pm. Waited another 20 mins and they call on a guy that was I guess next. I said something to the lady and I said I was next right. She says I thought you were being funny when you asked me. I said no thats a serious question. She then said she was not in sales, she is in service, But her name tag said ManagerShe wanted to argue back and forth, I told her I will set an appointment to come back at 5pm. We set the appointment, it is now 5:13 pm and they just called up a 430pm. They close at 6pm. Her name is Alex, if she is in staff, expect the worst Customer service ever, and she is the leader of the group.
Most disrespectful phone store Ive been in..Sat here a whole hour, watching the two employees just talk to the customers they were with.. not doing anything at all. They asked who was next, like there was a check in? No check in station so now everyone is arguing about who is next .. no one has a clue whats going on.
The staff at this location was amazing! First thing, they opened the door for me when I came in, which I dont get anywhere else. Second, they made sure I was taken care of to the T! The managers, Alex and Allie put up with me hahaha and cherrie helped me activate my phone! Thanks again ladies! 5 STARS ACROSS THE BOARD!
Chris was Stupendous, he helped us get our granddaughter a new phone and he showed us amazing service!! Definitely recommend Chris!
Servers are like McDonalds ice cream machine, always down.Friday, signed up to he new customer and servers were down so took forever. Monday, went to store to trade in old device and after spending hour and half on my phone with customer service, servers were down.
Cherrie was quick and resourceful. I came in with one issue and she presented me with a resolution to my problem, as well as 2 other deals that lowered my monthly rate.
Me and my husband went in because we were having trouble with our phones. The staff there were so nice! Aaron saved us money switching us from spectrum and the manager came to our house to hook up everything! We thank you a ton!
Walked into the AT&T 725 store and Aaron greeted me and guided me to the best options for my new phones. My first choices probably would have sent me back for a refund and looking for another choice, so I truly appreciated Aaron’s honesty and professionalism.
When my phone quit working, I took it to the closest AT&T store which was Richmond, IN. They told me that my phone, a Samsung A11, didnt support 5G so it was turned off and I needed a new phone. My son took me to Miamisburg or Centerville. They replaced my Sim card and my phone works just fine.I dont know whether it was a training problem or an attitude issue. I love my A11, it takes awesome pictures.
What a great time! The wait was well worth it! The whole staff was very kind and patient with us, went over all our options and helped set up our phones! Thank you Cherrie and staff!
Spent hours there with family picking out new phones. Joe was our sales guy and he was fantastic! He was so helpful, took his time and answered every single question we had. Everyone walked out with a new phone including myself and I didnt even need one. To be clear I wasnt forced just had a wonderful sales pitch!!! I would go back and wait for Joe to help again anytime!
We walked in and was greeted by Sherry who escorted us to her station. She even gave her chair to me as all the ones were being used. Sherry was very attentive, pleasant, and accomplished everything we needed.
Apparently loyalty does not mean anything here. I’ve been a customer since y’all were Cingular. The guy wasn’t helpful. AT&T shame on you. Be very glad I don’t tweet my experience.
Cherry and all the other AT&T workers were great. Quick and easy going experience. Never a problem coming into the store.
Cherrie was wonderful! No complaints! Great customer service helping us set up our phones and transfer data. Just an overall great visit at this location
Shane took care of me and was excellent about it. One of the best instore experiences Ive had. Easier than online with a rep.
Worst experience ever buying a phone and getting new service! Was lied to! Called both AT&T customer service and the store where I went! Was promised a call back and still have not received any return ! Will be moving up the chain to see what can be done! Absolutely unacceptable!
Allie and Arron helped us out every much we didn’t have to wait long great customer service very patient with us didn’t pressure us to get new items or spend more money but we end up upgrading to iPhone 13pro max and getting the accessories deal so we left happy thanksgiving so much for good service and great personality 5 star review!!!!!!!!!
Jorge and Chris were so amazingly helpful and patient. Very professional and knowledgeable and answered all my questions. I cant thank them enough!
Jorge was absolutely great in helping us with our new phones and watches
Aaron did an exceptional job helping me switch my plan out of a joint account into my own personal account. Thanks Aaron!
My wife and I bought two phones recently, and we had good service. The only downside was the waiting game. Lots of people in store.
Jorge Rentas was extremely helpful and very professional.Best of all he was fun to work with!Jim
Shane helped me and took very good care of me. Gave me very good advice. Will definitely come back soon.
I had a very negative experience initially. But then I had Chris as my rep. He was pricey and efficient. Saved the day!
Not sure but it sucked that after the guy who greeted me found out I was a Cricket customer.... he avoided me as best he could. Glad I didnt have any questions.. lol
Alley and Arron was very knowledgeable and dam good customer service I love the vibe I received and the love they showed and would highly recommend this store to family and friends thank you AT&T for helping with our needs❤️❤️❤️❤️
Jorge was really helpful He set up my new iPhone and transferred all the information to the new phone would highly recommend him
Came into store because I was having a funny issue with my new phone and I was welcome at the door and my issue was resolved in about 7 minutes. Recommend Jorge
Alexandria at Dayton mall location has been very helpful and knowledgeable with all of my AT&T needs. She is very professional
Chris was wonderful and a lot of help today new phones great deals thank you AT&T
Absolutely wonderful. Jorge and Andy were great. They were very knowledgeable.
I went to switch my existing wireless postpaid to prepaid. The staff was unable to switch my account to prepaid and asked me to come back after 2 days. When I checked my account, I see a new account created on phone number and the old account cancelled without my knowledge.
Joe was very helpful. After being turned away at the Greene location for my trade-in, Joe got me squared away in under 10 minutes. These guys know their policies. He was quick, concise, and very polite.
Oh my goodness!!! I Love these people!!! Josh has been the most amazing in home expert and walked me through all the steps of transitioning from Verizon & Spectrum to AT&T services!! The service is so much faster for internet and the deal for my phone and service is so much cheaper than Verizon. When I went to the Dayton store Alex & William spent all kinds of time with me helping me upgrade my phone storage and picking our practical and useful protection devices for maintaining my investment. They were funny and patient and not at all pushy while giving me a ton of useful info about current and upcoming AT&T products & services. They also took the time to teach me a few tech tricks with my new phone. I am tech challenged! I recommend their services to anyone looking to upgrade while saving money. Great job!!!
Chris at shop 725 was very polite and helpful, best service I’ve ever had at AT&T.
The managers are amiable. They just wanted to help with everything. Recommend this store. Allie or Jorge both were great
Thanks to jorge was the best and helped when No one else would .store shoppers 725 is the only store to come to
An employee here tried to scam my mom. She had a bad Sim so i got here a new one (from a different store) and gave it to her. The new Sim allowed some function but not all. She didnt know how to fix it, so she brought her phone to this location. An employee not wearing a name tag told my mom that theres nothing he can do for it, and that a new Sim would only work for a couple of hours. He offered her $100 trade in value for her mint Samsung s20+...$100! Samsung blindly offers 600, and its a good thing my mom did not take him up on the offer.When she showed me the phone, I tried to dial out, the phone automatically dialed to ATT technical help who then set the Sim to her phone and all is well. She wouldve been scammed, but she out of principle didnt take the offer because she said the employee was treating her like he was doing her a favor by taking a trade in. Absolute scam, and I hope that employee gets taken care of.
Chris was super helpful! He answered all my questions and explained the changes to my phone. Thank you Chris
⁰Jorge was the best. Got me set up and got me some great deals.
My experience was amazing, Alex was very helpful and patient through out the whole process thank you!
Servicecwas quick and very professional. All my questions were answered.ambiance was very friendly. Great job:
Staff was super helpful! Shout out to Andy that took his time and was so super helpful to get our lines switched over!! Most deff will come back to this store for anything we need!!
Allie Was A Great Rep She Helped Me Get A New Phone And It only took 40 mins PERFECT !
Patrick was very helpful and very professional. He went above and beyond to get us started with a new line of service and made sure that our transitions to our new phones was as easy as possible. He provided us with great customer service and was very knowledgeable about the products. I also received better pricing from him than I would have anywhere else. Definitely would ask for him again!
Jorge and any very very helpful and set us up with new service..highly recommend
Rob was awesome! His personality was different from any other salesman I’ve ever met, in the best way. He was able to point out that another location had unnecessarily added charges to our account and removed them for us. He was patient, funny, and honest. Thanks for a fun experience Rob!
They have a queue system but they do whatever they want. The manager needs to be fired as when I confronted him he completely dismissed it
VERY PROFESSIONAL,COURTESY, FLY, WELL MANNERED MR.JORGE. HE EVEN OPENED THE DOOR FOR ME AND MADE SURE THAT I WAS WELL TAKEN CARE. I WILL DEFINITELY COMEBACK TO SEE HIM WITH MY FAMILY.
Mario was very helpful great customer service very knowledgeable and was just an amazing sales person really appreciate him great asset to AT&T
Heather was amazing! She helped me select and set up my new iPhone 12. She reviewed my contract and plan — improving my service and saving me money. She did a fantastic job and was such a pleasure to work with.
Allie was very helpful to me, talked me through the options even went out of her way to find me the answer and budget saving that I needed today.
Chris was very polite here at AT&T I will be back great teamwork thank you
Poor customer service!!! Went in to find a replacement for my old ATT phone...sales person was condescending (Im disabled & elderly) & they tried to sell me an expensive trash phone. I left after 45 minutes of agony & still dont have a replacement for my dying phone.😡
George was awesome in setting up my phone. He was very courteous as well.
I have had AT&T for years now and have had a pretty good experience with them. I have had issues here recently when my plan got changed and information was not given to me correctly. I’ve called customer service to get help. Had confirmation numbers stopping payments that still went through. Went to the store to get it resolved. After 4 hours nothing was done and I still lost over 1,300.00. I was told the money was going to be reimbursed in full back to my bank account which I was given store credit for half on my bill. I want this issue resolved. Who do I have to talk to.
Our sales consultant Patrick was outstanding! He was very informative, and made sure to inform us of each promotion he could possibly offer to us. He easily convinced us to switch providers with his outstanding service and AT&T promos.
Jorge Knew everything and was very nice. Took the time to set my new phone up.
Alex the Manager at Dayton Mall Loaction was AMAZING. Very patient and friendly. She helped me instantly and was very knowledgeable about my wireless needs and services. She is the Epitome of what great customer service is and is a true asset to AT&T. Thank you for an outstanding visit! Sincerely AT&T Customer!
Massiel and Tyler were excellent sales people.I was very pleased with their service. Especially. Massiel. She is truly a top rated sales representative. She was able to tell me what options were available for the upgrade I needed. Way to GO. ATT at the Dayton Mall store.!!Kathe Harris
Chris was so easy to work with, will ask for him in the future.
Cherrie got me in and out and helped me through every step of the way on purchasing a new phone and getting it all set up
Chris was very kind and friendly. Amazing service and helpful.
Stopped in at store #725 and Chris was fantastic went above and beyond!
Chris was very helpful! He patiently answered all my questions !!
Chris is stupendous! Quick, easy and out the door...even on a saturday!
Shane was very helpful and patience with me. He was very knowledgeable.
Allie and Jorge were friendly and professional. They both helped my wife and I with our HUGE problems. Thank you
This location will use deception to get your money. Change the rules to swipe your card then in the same breath explain how the store policy does not allow to honor some misinformation you received while spending your hard earned cash. It is my policy to never shop here again
I just had the BEST experience at a phone store EVER! And frankly, one of the best customer service experiences I’ve had, period. Patrick, the sales rep, was so professional and knowledgeable about both the phones and the service. Patrick was able to help me refine my choices, even though I thought I had researched everything fully, I was so wrong. Patrick was so patient, and made sure I had everything I needed before I left the store. I will be back, and will send friends and family to seek out this store, and Patrick. Thanks so much!!
They were Very helpful !! And went over all pricing . Thank you Allie and Shane ! 😃
Yvonne was SUPER helpful and patient with us while adding our lines to a new family plan. We left tmobile to come to att and shes was super informative about the transition as well as what I should expect when switching from android to apple. GREAT customer service.
Rob was the most helpful and honest associate. We had lots of laughs and he was able to get us all the discounts available. Definitely recommend working with him!
Just left store after getting 5 new lines. Wanted to let everyone know what a great job Mario did. AT&T is lucky to have an employee like him. He went above & beyond to make sure we were happy & understood our new phones and took care of sending in our old phones we traded in. I highly recommend this store & Mario.
Andy K at this location was wonderful. He was so helpful in helping my fiancé and I get our things switched from another carrier as well as explaining our best options. He went above and beyond to make sure we were pleased and everything was working properly before we left!
Tyler and William. That’s all I have to say. Great customer service and very knowledgeable. Both were patient through our never ending questions. They want the customer to understand all the confusing details. Great experience.
I want to give props to Ricky. We went in today to upgrade two phones and he helped us in many ways. I walked out of ATT with a better plan (lower $$ too) and two phone upgrades! Ricky was extremely patient with us and answered all of our questions. Not once did he seemed annoyed by any of our requests when it came to picking out a new phone. One of the best experiences for sure. If you read this Ricky, THANK YOU!
These is my favorite AT&T, store. They have always given me great service and the best time to go is at 10am. Got there early about 5 minutes and they were wiping down everything and sweeping the floor. I felt very good going into the store as it was very clean!
Got a new phone with Patrick the other day! One of my best experiences buying a new cellphone. Went over prices with me, answered all my questions, and was very patient with me. Great service, good personality...would absolutely tell everyone I know to go to Patrick at AT&T! Thank you!
The Young Lady that helped me with my iPhone 12 Pro and phone case as well as JBL speaker, was courteous and kind. She made sure I had everything I needed before I left the store Including the charger. She deserves a high raise and a promotion.
Rob is the best. Every time I come in the store he’s more than helpful. I only work with him. He makes me feel like family. I enjoy working with him. Keep up the good work Rob. AT&T needs more employees like Rob.
I cant remember the employees name, but I explained my situation and they were able to help me. They were quick about getting me a new account and setting up my stuff for me. They had great recommendations for places to get a phone case and everything.
I had a wonderful experience with the employee here named Patrick Salyers! He helped me with everything I needed and explained it so I understood! Saved me some money on top of that! Love this AT&T store! Great service!
I had a very great shopping experience thanks to sam. he was very kind, helpful,professional and has great customer service skills. I was out the store in no time.
Andy & Alex really took care of me!!!!!!! After having a bad experience they stepped up and provided Excellent Customer service. Because of that I came back and upgraded my 3rd phone in 48 hrs. Andy and Alex both Rock!!!!
Shane was extremely helpful and very knowledgeable would recommend at&t to anyone
Terrible service !!! When you use AT&T try to get customer service they let you wait hour and hour and still not fix your problem.
Jorge was super! Thorough! Great customer service!
Allie Shane and Chris are awesome..would recommend this store to anyone
Mina assisted me and my husband activating our new phones and new apple watches. WOW!! He was Fantastic- extremely helpful, professional and made us feel comfortable with the new technology. Our entire time was fun believe it or not. Laughter and a learning process - excellent experience.
We recently moved into an apartment, and needed internet. We worked with Patrick, who got us a great deal, and even reminded me that my work-from-home sales side gigs qualified us for business internet! He was very knowledgeable about what AT&T had to offer us, and we were so impressed with him and the customer service we got that we ended up also switching our phone service to AT&T from another provider. He worked diligently to get us the best deal, best service, and best devices for our budget. We will definitely work with him exclusively for all our future needs.
Rob was not only extremely knowledgeable and streamlined my experience in the store today in respect to my limited time frame I am extremely grateful after being bounced though several different departments and agents how seamless he made my interaction here at the store! Put this man in for a raise, he deserves it!
Love this particular store. Patrick was professional, friendly and extremely helpful. He put us at ease about some different options. Also, the store seemed to be taking covid safety very seriously. Cannot recommend enough.
I think the person who helped me was Vonna. They were so busy along with their teammates, but multitasking as they were on hold with support for another guest and still handling my upgrade while maintaining COVID safe guidelines. Vonna was kind and made this experience so easy as I’ve never had an easy or quick experience with AT&T in the past.The phone that I was upgrading to was not in stock, however, my phone was ordered and within 24 HOURS, arrived at my house even after they said that it would probably take 3 to 4 days. Not kidding, I went in yesterday around 2 pm and I am typing this from my newly activated phone and it’s 12 pm the day after. Long story short, I had a great experience and received wonderful service from Vonna!
Rob was great help. My wife and I went in days earlier hand left empty handed and confused. Came in today Rob was there and helped us set up are phone plan just a year ago and helped get us in to new phones. Explained everything. What were were paying up front. Why we were paying it. Things that may come up on our next bill. We left with phones. And a full understanding of our billing processes.Thanks again Rob.
Rob was super nice, he took the extra time to help me set up my watch and answered all my questions. Very patient. He even held the door for me!!! What a gentleman. The other guy Sam that helped me before , not so much.
Heather was AMAZING!!! she is so nice and extremely well trained and knows her stuff. she really helped both me and my dad in getting new phones and explained everything in detail. will definitely recommend her in the future ☺️
Yvonna was very helpful during my process of purchasing a new phone. I actually came to inquire about upgrading my phone and dropped it in the store. Completely broke it. She was very professional and explained everything that was going on.
Jorge was amazing and even sold us accessories ✨️
Ricky welcomed my family and I with open arms and clear and concise expectations. He helped us move over from another carrier and made the process simple and easy to understand. Highly recommended Ricky to other customers.
Patrick helped us figure out our wireless needs with clear explanations about all the factors of our cell phone purchases and trade-ins. Tess the manager explained the savings possible for us with AttTV. So happy to work with these two since cell phones seem like rocket science. Thank you.
My boyfriend bought me a new phone. Then I had issues with it and went here to see if they could fix it. No one was able to. We wanted to exchange it for the same phone. But they made it hard to do so even though we were within our return period. I would of give 5 stars if it wasnt for this. They were great when we bought it. But we had to go a couple of days and a bunch of bull to return it. Which I feel they should of taken care of it the same day. Especially after paying $1100 for new phone. So I cant give them 5 stars. So 2 stars away because of this.
Came in right away and they fixed my problem in five minutes.
Yvonna helped me and she was so nice. Bad thing is that she works for a crooked store. I was offered BOGO on two Apple Watch SEs and was never told there would be NEW lines added to my account, nor that I would have additional fees. I was told I would have installments plan payment and an insurance payment. I also got an 11pro which was upgraded. I got a credit for it because my 10 was still worth money. Nice right?!?Imagine my surprise at my $400.00 phone bill today. I called ATT and filed a complaint against the store and gave them the address so that they can follow up. I also gave them names of those who “helped” me.Lost a customer for sure and I will be returning the watches to the location tomorrow so have your listening ears on!
No effort to earn your business! Walked into the store during a weekday morning. Place wasn’t busy at all. Only two other customers in the store. Nobody acknowledged me coming in. Stood in the entryway for a while but still no one acknowledged me. No process for securing a place in line. No focus on the customer at all. It seems like the employees are just putting their time in.
Just switched over carriers from T-Mobile and everything was so quick and easy! Rob helped us out and he was awesome. Thank you so much!
Cody was awesome. He was courteous and extremely helping us with a new phone and very complex transfer process. I would highly recommend Cody!
The store was very clean and the employees very professional and helpful. I was faced with a rare experience with some account issues and with the help of two employees and the store manager, they were able to resolve it. I recommend this location to anyone who is looking not just for a phone, but friendly, professional people!
Sat for an hour while I watched multiple employees come in and just go to the back and didn’t help anyone
Jorge is #1, thank you so much buddy.
The lady we talked to was very rude and argumentative. She refused to help us and was definitely not working based on the customer needs. My grandparents have had terrible issues with their phones and she wouldn’t do anything to help them. I’m going to convince them to switch providers and phones since the lady wasn’t at all helpful.
UNBELIEVABLE!! A literal sweat shop! How are customers supposed to shop if were sweating through our pits! My granddaddy even remarked I havent sweated this much since I ate some bad kung pao over at North Village chinese! What in the saddle ranch are yall doing to your employees! Poor people, shame on ATT for not providing adequate working conditions!
Friendly, helpful, knowledgeable staff. It didn’t take them long to order what I needed. Great service ATT! Thank you!
Allie assisted me in getting a new cell phone with the best possible options that suited my needs. Allie also helped with my AT&T account, looking at the specific details and switching up some options. Excellent employee- excellent customer service!
Ricky Has been a huge help the last 2 days. Took the time to make sure everything was properly switched over and done right. Hard to get good service like that these days. Keeps my business at The Dayton Mall ATT store.
My daughter goes into this store to buy a new phone. Informed she cannot buy a phone, but had to put it on a plan. In order to upgrade the phone they’d have to shut down my phone. These reps were terrible. Clueless. I’ll never do business with them again. What a good way to show a child on how some people suck!
Had a good experience. Finally got my problem resolved
I had a great experience at this store today. I needed a sim card for my new unlocked phone, keep my phone number, transfer photos and contacts, transfer my service to new phone, and set up gmail account. Rob helped me with all of it. He was very knowledgeable, efficient and friendly. Brandon walked over and was very friendly also. The staff at this store is outstanding! I highly recommend this store!
Rob has now helped me my husband family and has been the most friend and helpful employee ive worked with in the 7 years weve been with att. Cable wifi phone service. Hes helped with everything!
Will and Alex were great with helping me with my new phone and transferring my old phone. Great customer service.
Was in Sunday to get rid of an app that was messing up my phone. Test fixed it in 5 minutes. Thank you!Needed help with my phone. Rob was wonderful and quickly remedied my two questions. Love the store.
The person that helped me was pretty rule and arrogant. He refused to acknowledge that I got a better quote from another dealership. I understand if the store cant lower the deal due to the policy, but his attitude was very bad. So I just purchase the phone and renew my contract online instead.
This store and the employees were awesome! We had 4 phones and needed lots of help transferring them over. I would highly recommend this store!
By far the worst AT&T store in the Dayton area. Avoid at all costs
Don’t believe the sales pitches. Was told the monthly insurance would cover devices for free if lost stolen or damaged. My device was damaged. Turns out there is a $250 deductible. Upon informing the insurance rep with at&t I was told it would be free due to the monthly insurance the sales rep pitched to me the insurance rep say “sorry, they tell you that just to get you out of their hair.”
My daughter and I had an extremely wonderful experience with AT&T in Miamisburg and Ricky Davis was helpful and knowledgeable. He had great customer service and did his best to give us the best deal possible. I am extremely satisfied! Thank you 😊
We had Ricky, he was awesome and very polite! We were here for a while because we were setting up two phones and he made both of us feel very welcome. Great job Ricky!!
Mario was very thorough and patient with us. We had 3 phones to upgrade and he was very knowledgeable and treated us very well.
Rob was awesome! Straightforward and got me in and out with everything I could’ve asked for as well. Can’t wait to continue doing business with him!
Truly was nice. They helped my wife go from android to apple and she has been android for years and years. And they all made it happen. AJ and heather were just remarkable. And my wife is happy and smiling. Now she can FaceTime our son.
Patrick was a big help! He got my new office set up with WiFi so that I had it the day I moved in. Great service, very knowledgeable, and a low monthly fee for my business account.
Rob Mack was able to help me relocate and connect to my lost ATT. Email account after I spent 2 weeks of calls with ATT toll free phone support. It’s great that the Dayton Mall Store has a technician with high level skills. Awesome!
If I could give this store 0 stars I would. I lost my only phone, which most of us have one. I was told at the store by an extremely rude customer service person to buy a new phone. Pay my old phone off for $500 and the pay for a new phone. He refused to help me with my claim and stated I should go back to work and call the insurance company from there, since I did not have a way to call. I asked why I can’t use your phone. He stated it would be a waste of time since the claim he attempted failed. So, I went to an AT&T store in Beavercreek and the people helped me there process my lost phone claim with no issues. This really is upsetting, I work in customer service at the Hospital and if I treated my patients like he treated me. I would be fired on the spot.Do not waste your rime and go to this store.
Allie was very helpful and a great person to work with
First off let me say that I worked over 10 years in retail management, even selling cellular phones at one point. It frustrates me that I have to write a bad review for a fellow retail store that made a mistake and refuses to find a way to correct it. This is customer service 1.0.My wife and I decided to leave Verizon after 16 years for a lack of care and customer service and switched to ATT after being told by an associate we could get 2 iPhone 10s for “free” on a 9 GB plan when switching and since I’m back in school we would get a discount through my university. We decided to make the switch. However, the first bill did not reflect the free phones credit or my discount. I went to the store, who say they can’t do anything and to call the “loyalty” division. We’re told then only the store can add the university discount but the free phone promotion WAS on the account and it takes a bill cycle to catch up. Cool, no problem. Fast forward to the next month. The university discount is on the account, but we’re still not getting the phone discount, which leads us to today.My pregnant wife had the day off and decided to attempt to get this solved without me, and the stress and hoops she had to jump through is beyond unacceptable. She proceeded to the store where she was of course told they can’t do anything and to call the 611 number. The manager at this store did however tell her the free phone promotion only qualifies for unlimited. We were told by one of his associates that our 9 GB plan DID qualify. This is the part where as a manager of a retail store who recognizes that YOUR associate made a mistake you do everything in your power to make it right. Period. But instead, my wife is told to still call the loyalty number. Long story shorter, they kept her on the phone for over an hour in tears with a “we don’t care” attitude and we can’t help you. No care in the world that we were lied too and cheated. No care that their company is going to lose business. No care that they have retail associates straight up lying/misinforming customers.I hope if your someone considering a switch to ATT that you took the time to read my review and make the decision to go elsewhere. I plan to inform the many businesses I am friends with of my experience in the hopes they choose to take their business with ATT elsewhere. I will also be filing with the BBB and my local reps. Thank you.
I was very up front and honest to the sales associate that I could not afford any extras on my phone bill. I had dropped my tablet that I was paying an additional $10.00 a month on contract and had another 6 months on the contract but no working tablet. At first they said that there was nothing they could do for me. Disappointed but OK, I left the store. Then the sales associate ran out of the store after me and said his manager said he could help me out and get me a new tablet. I restated my situations of why I couldnt afford one more dollar on my bill. He said he would make it work with a little cash up front. I left thrilled! Then I got my bill the next month +$70.00 more I was charged! $49.99 activation and $10.00 for the old tablet and $10.00 for the new tablet! Ridiculous! Liars! I wish I could give a negative stars because they totally took advantage of my situation which in my eyes makes you a thief!
I would give zero stars if I had a choice. I came to the store for the simplest of errand to run on a weekday night. Store associates were already with customers but did not bother to even greet us. They were waiting for us to leave as it was almost closing time. Very rude
I had a short stay in Dayton for business and wanted to add a line to my plan. I looked online and chose what I wanted to get. I made an appointment but stopped in earlier to see how busy it was. I was helped immediately by a girl named Alex. She was very pleasant and professional. She got me exactly what I wanted and I was in and out in about 20 minutes max.
Very helpful knowledge was great very awesome
I needed assistance with switching devices and phone lines and Patrick was super helpful! I walked in frustrated and he knew exactly what to do to help me. I was extremely pleased with his service!
Joe was super nice and friendly, took his time to explain everything about our new plans and phones. Happy we stopped in
Rob was amazing today and really made my experience very enjoyable he most definitely needs a raise I felt comfortable and shared a couple of laughs with this nice gentlemen...
VONNA WAS FANTASTIC! She was able to solve my problems and get me set up with a new phone in no time at all. Excellent customer service and extremely kind and patient!
Rob was a wonderful help when we switched from Verizon to AT&T. Very quick and easy process, great representative for the store!
Very busy and not enough staff to handle the volume. Needs a self checkout option similar to The Apple Store for customers who are just doing simple purchases of accessories, so we dont have to wait 30 minutes to buy a phone case.
Ricky was awesome. I accidentally washed my iPhone and needed to replace it ASAP. He helped me set up my new phone quick and easily!
Very professional and clean facility. The employees took their time with me, and genuinely cared about helping me understand all my options with my business account! 5 stars across the board!
The first representative that helped me was very rude by the name of Sam. He walked away with no explanation as to why he could not help though only cared about me purchasing a new device.Anthony was very professional and answered all of my questions and concerns.
Buyer beware, they will do and say anything to make the sale. There is absolutely no after sale service available at this location and managers are powerless in resolving problems. Once they get you they got you. I have been a customer for several years dropping over 3 bills a month or $3600 a year, no more. I will find another provider. They won the battle but will lose the war. Elderly beware.
Worst ATT store,ever! I stood inside the store for a good 10 minutes before being acknowledged... another customer came in after me, same thing... thats fine if I have to wait,but the least you could do is look up from the table youre sitting at to acknowledge your customers...Oh and come to find out, I couldnt even drop my cable boxes off there.. had I been greeted/acknowledged when I walked in, maybe I wouldnt of had to wait there for more reason at all
Rob was so helpful getting my plan set up, the exact phone I needed, and getting me out in time to make it to my Dr. appointment on time! Excellent customer service!!!
Just like calling calling at&t or directv, no one knows what they are doing at this store either. Then you get attitude for explaining what the customer service people said. It boggles the mind. You would be best served to completely avoid at&t/directv altogether but if you are into that sort of self inflicted pain, go to the cross point center location. The folks there at least knew what they were doing.
Everyone was so friendly and helpful. Patrick was great as well as Tess. This my favorite mobile phone store.
Fantastic experience, customer service was great. Andy K. Is very friendly and easy to work with.
I have shopped at this AT&T for the last 8 years and TODAY I dropped over $2,000.00+ and I was treated like I was nothing and inadequate,i even had to set up my own new phone and transfer my stuff from one to another ( used to be full service). with all that being said this was an isolated incident.
Very unprofessional and understaffed. They will ignore you upon entering the store, without even acknowledging your presence, and they will literally LOCK THE DOORS BEFORE CLOSING TIME, to prevent any customers still being in the store needing service past closing time. My husband and I spent over 1.5 hours in the store, needing new phones and upgrading our existing phones/headphones/smart watch. It was a nice commission for that salesperson, no doubt. Half of the time we were there, was waiting/being ignored time. Then, after all was said and done, the agent didnt properly transfer all of our information to the new phones. Something needs to be done about this location. Its in a bad location for parking, plus its understaffed, and the training of the employees needs to be thorough. This includes the training of management.
Yvonne Jenkins assisted me today with all my questions and needs. She was very knowledgeable and pleasant to work with. I was very pleased with the service I received.
Very very veryyyyyyy bad service. Applied for internet service and have been waiting for the package for more than 12 days now. Tried to call them many times but no one pick up the phone. Visited the store again and the girl Kim was nice to take the time and give me the tracking number. Now I am checking my tracking number and been 4 days saying in transit! I am stuck between ups and at&t and no one answers your phone to help you!Good luck everyone with this bad service!
Very helpful With helping me pay my bill
The employees and manager of this store were fabulous! I had spent hours and hours on the phone trying to solve problems with changing over home phone, cell phone, internet and Uverse services for my mother after the death of my father. None of the customer service reps I spoke with on the phone helped, and in fact they had made the situation worse. Thank heavens for the manager and his employees at the Dayton Mall store. They were so understanding about the situation and happily resolved ALL of the problems. I have never had such great customer service from any store as I did from this location. I would strongly recommend the Dayton Mall AT&T store!
Will never recommend this place to anyone. Was looking to switch from Sprint to at&t. Was told by Sam that our trade-in values on our phones would cover the first bill and when we received our final bill from sprint we were to submit it online and it would be taken care of because we would get $650 per line. Wrong! we now owe $700 out of our pocket! Their solution is giving us a number for the redemption center to see if we can get some kind of discount. Really!
I was thinking about switching carriers and went to AT&T. I told them i wasnt committing to ANYTHING, I just wanted to hear the deals. Sam (the sales rep) told me they just had to have my phone numbers and continued to try and scan my drivers License to various things on this iPad in order to see what my deals would turn out to be after all taxes and things out turn out to be. When I tried to ask why he needed all this information, he wouldnt give me a straight answer, told me not to worry. The next day, when talking with my current carrier, I find out that SAM at this AT&T tried to steal mine and my daughters phone numbers but failed because they didnt have a pin number or a password. I am FURIOUS. This is not okay at all. I already have direct tv through AT&T and am now going to close out that account because of the fraudulent business practices and behavior this man displayed.
Will was fantastic today! He answered all my questions and his knowledgeable about the products are fantastic!
(WARNING) PLEASE DONT GO TO THIS AT&T STORE .The Managers and staff will Lie to you and charge your cc a Huge Deposit and promises to credit you back unfortunately when you get your Bill or want a refund AT&T does not do that and you get stuck paying it all .I was lied to and $276 Dollars was never refunded back to me .I called corporate and 20 people give you the run a round till you are forced to Call the Bank and press Charges against them!!! THE WORST EXPERIENCE I EVER HAD!.!.!
Rob was awesome and extremely helpful with setting up our new account and a new phone for us.
Patrick helped us when no one else could. Because of his expertise in helping with my girlfriend ATT phone, I transferred from Verizon to ATT.
Ricky was knowledgeable, kind, and professional. Answered all of my questions, upgraded my plan, and saved me money in less than 10 minutes!
Beware they add things to your account you didnt ask for or give permission for. You then find out it cant be removed for 2 weeks and you are supposed to call back then to have it removed. Do yourself a favor go elsewhere
Ally was amazing! She made are experience in the store great. I feel great to be At&t customers with her outstanding customer service. Xoxo
Mario has been very helpful, patient and pleasant while helping 3 of us upgrade phones and service. Ask for him if you need help!
Rob Mack was the person that helped me and he was very helpful and got the job done efficiently and well knew what he was doing and got straight to the point
Amazing experience! Highly recommend Yvonne. She was very knowledgeable and made the process so easy.
Thank you Mina so much for the amazing service. Was able to save us a bunch of money and get us in a modern plan. Highly recommend this AT&T location.
Marions great. Helped me with everything I need. I would recommend coming to this store
Our store rep was amazing! Very helpful and informative and especially in relating to a not so young generation (60 range)Thank you Rob for taking care of us.
Ricky helped us get us set up with brand new air pods and my fiancé a new phone. I definitely recommend coming in here!!!
Rob was super helpful when adding a new line to our plan. He really just... didnt suck
Total reviews rating 4.3
199 Reviews for AT&T Store 2023:
Review №1
2022-05-28Very pleasant experience. Went in and was instantly greeted with open doors (Literally)! We was helped by Andy. He was very attentive and listened to what we wanted and what we was looking for. Very knowledgeable and was not pushy. Options were laid out plainly and clearly with no feeling of obligation. Very pleased with our experience and would recommend Andy.
Review №2
2022-04-09I went in yesterday to get a replacement SIM card, and I was instantly greeted with a smile and Shane opening the door for me. He got the service taken care of as soon as I walked in, no wait. And was super nice while being informative at the same time! 10/10 will definitely come back again!!
Review №3
2022-06-13Jorge was amazing. He helped with changing my phone to a new one because the old one was giving me issues. He helped me changed my passwords because I couldnt remember any of them. He is patient and professional. I am very old and the message was. Learned that he cares about his customers. Recommend
Review №4
2022-03-21Jorge was extremely knowledgeable and helpful in helping us to add a new phone to our account.He was exceptional polite and respectful of our level of phone expertise.Highly recommend him to anyone!
Review №5
2022-04-30Chris is a sensational person!!!! Complete professional! He helped me and my husband with our phones and was very pleasant the whole transaction!! Definitely recommended! Ask for Chris, he’ll get u done!
Review №6
2022-02-01Such a good experience! Joe, the rep who helped me, was so knowledgeable and efficient. He answered all my questions and made the visit quick and easy. I would recommend him to all my friends and family! Total visit was under 25 minutes!
Review №7
2022-02-11I first walked in upset, not particularly at this location but from my experience with the guy that came to my house to sell me phones. I was greeted by the manager Alex, she listened to my frustration and very nicely helped me out immediately. She gave me what I’ve been trying to get an answer on in less than 10 mins! The best experience thus far, I even walked out with Directv Stream! From now on I’ll be going to this location for any future business!
Review №8
2022-03-05This location as extremely helpful and patient with us! We got three new phones and had a lot of stuff to get done and they didnt seem annoyed or bothered! Even told us that they would follow up with is in a couple days! Thank you again!
Review №9
2022-02-06Alex, helped us during our past two visits. She was so professional, kind, and focused on ensuring all guest were taken care of. I highly recommend this store and Alex if you need assistance with anything.
Review №10
2022-03-21Alex was absolutely amazing! Went to Shop #725 and she fixed everything an “authorized dealer” screwed up! She spent an hour straightening up our account! I would recommend her a million times over!