Kerbside pickup
Yes
AT&T Store in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 513-741-1700
Site: https://www.att.com/stores/ohio/...
Site: https://www.att.com/stores/ohio/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (160)
Very busy store, had to wait but the young man who helped us was great!
On my 6th attempt to get an issue straightened out (first visit to the Colerain location) I was FINALLY successful thanks to Kayla. She listened to my explanation and went above and beyond to help me, where all others did not. I hope that AT&T recognizes what an asset they have in Kayla. She is the only reason I am still with AT&T.
Went in for the special they are running, it turned out to be a waste its lure and bate they do not tell you in the commercials that they are looking only for galaxy phones in a specific series so call first!
My wife Jae and I stopped in the store and we were greeted by a rep name Caleb. He did very well and he was able to upgrade both our phones and gave us some good deals! He met all of our needs and he made sure to answer all of our questions! He was also able to save us money on TV too which is nice since I travel a lot for work. We will both be back and will specifically ask for Caleb because he absolutely did a fantastic job! Thank you again Caleb!!
Sir helped me tremendously ! He told me about the next up program for my phone that I had no knowledge of. He an an absolute sweetheart!
Everything Ive looked for in a new provider has been taken care of with AT&T so far.
I had a great experience! Zach was exceptional !! He was friendly, and got the job done. My smoothest experience buying a phone and he will try his hardest to get you the best deals !!
Had great service very quickly upon entering the store from Bradley who was able to take care of everything we needed to do including moving a phone to my account canceling a different account and putting all of the contacts, photos, apps, etc. from one phone to another. He even found us a couple ways to save a few dollars on our monthly bill!
We love our customers service from Bred, we came over, had many questions, we are adding another line to our contract, and even tho, I was not able to purchase phone from them, we will be getting the phones elsewhere but will be coming in to add new lines.Will be requesting hes services.A great Guy!
I visited this location on 9/21 because I had just lost my phone. I was immediately acknowledged upon walking in the store when I ran into Kayla. Kayla was very knowledgeable. She was telling me about new products and informed me of the recent promotions and discounts. I was so impressed by her skills. She is such a great communicator. She answered all of my questions and concerns without hesitation. I left the store with a new apple watch and my new 11 pro max and I’m loving both products. I went back to the store a second time to try to get all my information from my old phone transferred to the new phone. She was able to retain all my files, videos, and pictures. I am so grateful for her. It is very rare to come across remarkable human beings. You can genuinely tell Kayla takes great pride in her work. Thank you Kayla for the exceptional customer service. If you ever need a recommendation please let me know. Keep being great!!!!!
Just wanted to say that Karina at Stone Creek location was super helpful in solving my phone issues! Very nice associates!
Sirr had Excellent service and great friendly smile and very helpfull. 😛😛
Sir was very helpful with getting my bill lowered and getting the credits needed on my bill.
Chris was great! She took the time to figure out our issue & saves us money on our bill! Great service!
Ian was absolutely phenomenal!! He answered all my questions promptly! Even helped me save money with a bundle deal on my phone, case, screen protector and iPad purchase!! Colerain AT&T rocks! Staff is superb! This has been my second time buying from this location and I will definitely come back and recommend this store for any of your phone service needs! Big THANKS TO YOU IAN :)
Sirr is great he stayed with my throughout my inconvenience highly recommended
We worked with Caleb and he was awesome! Was clear and precise! He gave us his honest feedback and we got a better phone and a lower monthly rate with his help.
I worked with Bradley and he was wonderful! Great conversation and uncovered needs I didn’t even know I had! He also smelt fantastic will definitely be back to see him!
Brad and Kayla were the absolute best. Amazing customer service. Fast and professional service. Ty greeted me at the door and was extremely welcoming. All of these guys deserve raises! :)
When I was searching for a new phone at this store, I really liked the IPhone 11. But, the store didn’t have the color I wanted. The man who helped me took the time to call several other stores and find one for me. He was more concerned with customer service than making the sale. When I’m ready to buy new phones for my kids, I’ll go back to this store just because of that customer service level.
Caleb Edgington worked with us to update our plans for three phones and two devices. He was patient, explained everything in detail and gave us the best offers AT&T had. We were about to change over to Verizon Wireless after a bad experience at this same store, but Caleb and his Manager treated us with such respect that they won our business back.
Use ATT stores for TECHNICAL problems only.I WAS DIRECTED to this CORPORATE STORE by the Online specialist to check status of an upgrade. . I had to the store there were two Representatives assisting to. A patron asked to use the restroom which was in the office in the back of the store. Once the door opened THREE Representatives came out the backroom ready to assist those of us waiting assistance.I was told store does not handle my situation AND was given..(you guessed it) another telephone numbe to call .number.Only go to these stores for technical issues everything else can be done online; and you wont be subject to overpriced accessory
Kaleb had his first day after his training today and did a great job! Go in and see this guy for sure! Super friendly, knowledgeable and really helped with my experience at AT&T
Tyrall Butler was an excellent rep! He was extremely knowledgeable, very friendly and helpful and he was able to get our whole family upgrades. We arrived 15 min early and we were seen as soon as we walked in the door. And we were dreading being there 3+ hours, like last time, but thanks to Mr. Butler, we were in n out in an hour. I highly recommend AT&T and will always be a loyal customer.
Impressive customer service by Kayla, Cam and the AT&T crew. Promptly fixed my iPhone screen. Thank You!!!Everything was great except for the terribly corny 90s Q102 music over the speakers.Please change this ASAP! Thx🙏
Amazing and friendly employees. Was able to come right in and set up a new wireless phone line with ease.
Awesome service, everyone was Awesome, Michael took care of me so well, had no clue on how to work my phone, but Michael took baby steps with me and I love my Apple phone and Watch! I can work it myself my friend will be so proud of me! Thanks Michael, tell ur manager Chad u Rock!
Kayla W. helped me fix a situation that could have ended badly. I’m thankful that she took the time to help me. I’ll be back to visit her for all of my AT&T needs.
I’ve never had an experience at a phone store as amazing as i did the other day. I go through sprint but my grandma goes through ATT and i accompanied her to this store last week. A guy named Michael helped us and he was very patient and kind. He was able to answer the questions i wasn’t able to answer for her and even helped her upgrade her phone. Beyond that, he was literally a blessing. I was having a really bad day and he asked me why i seemed so upset and when i told him, he gave me some very nice and encouraging words. It nearly brought me to tears to have a complete stranger be so comforting towards me. It’s the little things that count. As i said before, i go Through sprint but this visit made me want to switch that day haha. Keep up the good work !!
I went to upgrade my I phone from a 7 to 11 and Chad was very thorough answering all of my questions and even explained about their AT & T TV plan which would be started soon which would eventually replace our existing plan.I appreciate everything he did to help me including trying to get me the best deal. Thank you Chad!!
Buying a phone shouldnt be difficult and AT&T on 3612 Stone Creek Blvd in Cincinnati, Ohio is the perfect example.Upon walking in, the store associates instantly greet you and inform you that their readily available. Respect goes a long way and theyve traveled far distances in this store make you feel welcome.The store is very clean and organized. I appreciate the additional hand sanitizer located by the entrance, also. Phone selection is great and plans are reasonable as well.I just want to give a huge shout-out to the store associate Kam. This young man went above and beyond to make sure I was making the best choice for my new smartphone. Not only did he answer all my questions, he made me realize what customer service is all about; respect.Kam was so professional and respectful that when I go back to that store, Ill only choose him. Im not saying the other associates werent helpful, because they were but Kam just made such a positive impact on me. I rarely see customer service that good. These associates work very hard, especially with the pandemic going on and deserve the utmost appreciation.Thanks, AT&T for providing a wonderful customer experience once again.
DO NOT DO BUSINESS IN WALMART, SAMS OR ANY OTHER STORE. GO TO AT&T! I went into Sams and the girl did nothing but lie. On the 3rd week I called AT&T and got it straightened out and then had to go to the AT&T store on Colerain. He got my phones activated. Those people working in regular stores dont know anything about the phones or plans and they get the commission when the employees of AT&T haze to do all the real work.
I had the most pleasant experience with Jared and store mgr Chris at the AT&T store on Colerain near NorthGate mall. Jared spent a lot of time with porting an existing number to another phone.
I went in just for some information and with the way Kayla helped me I changed to AT&T. She was very knowledgeable and answer every question I had. Kayla W. Is the reason I am at AT&T customer
I don’t often do reviews but the crew at this store are amazing!!! Chad, Tyra, Tryall & Mikey were so pleasant to work with, went above & beyond in helping me and others, and Mikey even guessed my astrological sign & gave me some horoscope input while I was waiting! This is the most positive retail experience I’ve had in a long time, highly recommended this store! :D
The store was clean, and luckily not to busy so we got waited on nearly as we walked through the door.However once the employee found out that we were turning in our phones from a promotional deal from Costco we got a major attitude with us. The Costco staff warned us about how att staff act in these situations, but I was still disappointed to see that he was right.That being said an overall good experience.
The salesman Tyrall at the Stonecreek AT&T store was very helpful and professional during my visit to the store yesterday. He was able to assist my family in purchasing and setting up new IPhones and Apple watches. His knowledge on all of the various products in that store was amazing.
Phenomenal customer service. Store manager Lee was very helpful and informative! Also other workers who helped were great to deal with! Will now so business there in the future!
My opinion (rating) probably is too specifically personal. Had 30 mins before work, stopped in. 3 customer waiting for service.2 employees. Waited for 15, same as when I walked in. Watching the employees deal with the current customers seemed as though they were being through with information. So 3 stars.So far I hate this keyboard with this Calypso. Cant search for a specific emoji by typing.( Snow=🌨️) my TMo phone offered emojis when you typed a word.
Even though Im a T-Mobile fan, I like this store. Made a visit with my sister who needed a new phone. I sales reps were very attentive, nice and made sure you left out with a great deal! Good job guys👏🏾 I like the location of the store too, conveniently close to Stone Creek Plaza, plenty of restaurants to pick from.
I have been a customer for a while, stopped in for a few questions on getting my son a new phone. Sales clerk was very unprofessional, I had questions in regards to pricing. Sales clerk reply “ guess it’s how much money you have” she was not helpful, or knowledgeable in anyway!!! Was on her phone texting & spoke to her friend. Discussed wanting a lunch break!! I will go to a different store or switch services. This place is pathetic!!
Ty at ATT was amazing!! He was patient and took his time getting us all set up. He even helped us save money on our monthly bill!! Thanks Ty and ATT!!
Caleb was extremely helpful and friendly. He resolved our issue and went the extra mile to explain issues and provide support.
Colerain store is a gem Ive recently discovered. Im glad I came in and will make this my store.
I was extremely pleased with the level of customer service that I received today at the Colerain location. Everyone was very friendly and helpful!
Our representative Kayla was very knowledgeable and helpful we fish for lines of service over from T-Mobile she made this a very painless process at work to get us the best deal possible but manager was also very helpful
The customer service at this location is Horrible! My experience with my mother, a senior citizen, she was fast talked, the reps were curt and just had no patience. I would not EVER refer anyone to the Stone Creek location. My mother asked if she could receive assistance with showing her how to add pics to her sd card. No one new how to assist her, she was referred to a mom and pop place to show her how, hell it took a minute for the manager to want to step in and assist her. Well he was hesitant as this was day 2 for her return, she came in on day one with issue with her phone and because no one took the time or patience to assist with the phone she had, she purchased a new phone with hopes she would be better directed, but of course NOT! She called me and once she explained how she was treated, yep we made a trip back to the store. The manager seen it then, however never stopped over to see how he could or if the matter could be resolved. So yes, she was a remembered face from the day before. One of the reps stated they are more on the sales trying to sell the merchandise and get it out the door. HELLO, you may want to show people how to operate the equipment so you dont loose the sales by the item/s being returned. This just pissed me off to the highest level of Pisstivity! No patience dealing with senior citizens, just HORRIBLE! For this, I would NEVER refer anyone to this location!!!!!
Must go to of you want great service. Jared is wonderful at his job and I will definitely go there again if I have to go to AT&T.
Your sales representative Caleb did an excellent job answering all of our questions and taking enough time to explain the plans for all six of our phones.
After walking in the door and being greeted promptly I was informed the there would be a 45 minute to an hour and a half wait for service. Really! Hire and schedule enough employees to meet your peak demands. If you dont know when your peak demand times are check Google!
UPDATE: 3 weeks later and still nothing. Was told 3 weeks ago they they were given wrong info and passed the wrong info on to me. Was told on January 8th they should know something on Friday the 10th. Text on Tuesday the 21st to see if any update and have received no response. Not only was I lied to but they stole an Iphone 8 plus and Iphone X in the process. I would have never donated 2 phones to your company for no reason. I will be contacting the BBB.Lee and Tyrall lied to me to get me to switch to AT&T. Advised I would get bill credits each month now 3 months in finding out they sold us phones that are not eligible.
Another solid experience from Stone Creek AT&T. Thank you Brad, Kayla, Kam and the crew!!!Iphone is working great✨
The employee who helped me was awesome and he was a hell of a salesman I think his name was Caleb
Mikey was a great young man he helped me last night 10 minutes before close and helped me the next day while his coworker was impatient to leave bless the young lady. Thank you mikey or Michael.
OH MY GOD CALEB IS FANTASTIC. HE KNOWS HOW TO PLAY THE CELL PHONE GAME AND TREATS PEOPLE WITH RESPECT. TREATING PEOPLE WITH RESPECT IS SUPER NEATO. THE ONLY THING NEATER IS FIREWORKS!!!
Great experience, a representative named Zach and, Kayla helped us and was really fast
Caleb did a fantastic job getting me in and out of the store in under 15 min. I knew what I wanted and he obliged.
Zach did a good job helpings me very nice and helpful.
Brad was very helpful and knowledgeable about the devices and which one I should choose. Staff are very friendly. This will be my go-to store from now on.
I love this store they got my phones fixed with out a hassle if y’all having phone problems ask for Kam or Caleb there the best worker AT&T got
This location team was top notch and best customer service I have received in a long time. Keep up the excellent work Chad and team!!
Had a line but attendant was professional. Handled my issue well.
Never have what is need in stock
Jared was a great rep, very knowledgeable and easy to communicate with.
Kayla is my angel she helped me with my phone problems. She will be the only person that I will want to help me when I come to at&t.
Caleb was very helpful and knowledgeable and got us in and out efficiently. Great service.
When I go inside the store, for the most part I get decent service. But, whenever I try to call the store, no matter what time during the day, no one ever answers! I’ve literally been trying to call this store multiple times the last two days to get some questions answered and no one ever picks up the phone! So frustrating! I went to the store yesterday, was told one thing, got home and received an email that said something totally different and I just want answers! I shouldn’t have to go to the store for a simple question.
Representative was cordial. Gave him a big sell, but his enthusiasm wasnt the best. But said he loves the job.
STAY AWAY FROM AUTO PAYMy fiance and I canceled our service TWO months ago and they charge me today for a service I am not using I dont even know where the phone is. No refund because apparently my cancellation didnt go through. So Im out 91 dollars because they cant refund an auto pay. What a joke.
I hate AT@T as a woke business, like the people though....now with T-Mobile hahaha 🤪
Wonderful time with Randy and Kayla at the Stone Creek AT and T store. Very knowledgeable and patient and answered ALL my questions.
Great service and extremely innovative employees that provide a unique experience. Very satisfied with the service so far, and its just about perfectly named.. lol 😁😁
Michael the salesman was very helpful with assisting me with my questions he also had a great attitude and talked me through the steps in order for me to get what i need
I liked their service. The employee came directly to you and tell you how long you will wait inline.
Mikey did a great job thank you for helping me with my phone & he is very nice thank you!
Worked almost 2 hours fixing a problem that another company had caused. I would highly recommend this store.
Amazing customer service. Had to leave to get a phone for trade it and staff was great
Mikey really helped me out with transferring my data and was generous the entire tjmr thank you.
They were very understaffed. The salesman was very nice, and helpful. He was having to juggle too many tasks at once.
Kayla was PHENOMENAL! Personable and asked all the right questions to get me together. THANK YOUUUU KAYLAAAAAA
Walked out with a better deal then expected
Caleb provided excellent customer service and was very friendly and patient.
Very prompt and polite service. Fixed my phone issue with in minutes. Awesome service.
Noah was friendly and knowledgeable about services and he made the experience enjoyable.
Kayla at AT&T was very helpful and very friendly and I give 10 stars
The customer service in this store is fantastic, and it is the friendly attitude of the employees that encouraged my family to switch in the first place.
Great customer service and very speedy thanks Kayla Wright your the best...
I came in with a question about my bill, but the manager has been hiding in her office the whole time Ive been in here. Ive been waiting to speak to her for a half hour.
Mikey, thanks sir...Good people in the world still exist and customer service was amazing!!
Super helpful and very friendly!!
Don’t buy a phone here because they are not honest and you will get penalized for it.
AppreciateYourKindnessThanks
I have been at AT&T for a really long time. I have always been beyond satisfied with the customer service I receive.
Had to go back to get bill fixed. But sales associate saved me money.
Ty was so helpful in the store today. Thanks for beimg attentive and kind.
Great service. Manager was great. Very patient staff.
Jared was a great help in getting my account situated.
Wish Michael the best and he’s a very bright individual! Thanks for fixing my issue.
Youre never just in and out without any issues. Theirs always some kind of issue or set back.
Customer service was awesome and they were on top of fixing my account when issues came up.
Ian at Colerain did a great job
10/10 customer service, walked in they already knew what I wanted
Great store with a good staff. I would take advantage of making a appointment on line.
Enjoyed our customer representative that did our upgrade, fast and easy
Terrible customer service couldnt even help me with a phone I bought there when I brought it back 2 hours later not working
Great service. Ty is very helpful & knowledgable.
Kam at the Colerain location was AWESOME!
No one greeted me. Store no longer does simple assistance on phones. Salesman did open door for a family leaving. And for me when l left
They sold me a plan for a phone that wouldnt work on their network then couldnt refund it back when it didnt work.
They were understaffed but really professional and knowledgeable.
Great Customer Service, Very Knowledgeable!
Caleb took great care of us
Sat in there and they never helped me, they never came up to me, they didnt say anything to me until I was walking out after 16 minutes.
This store has the best service ever
They help with my phone.
Great service. Helped me tremendously
This is a company owned store and not a franchise. They still try to up sell but this is they only store I trust.
Very helpful, fast, and friendly!!
There are 7 people waiting on service only two employees. They had 3 employees in the back doing nothing. Customers Service here sucks.
Polite, professional, prompt. What more can you say?
Awesome experience great job.
Very kind people and helped out a lot
In n out less than 20 minutes. Took care of my issue within 5 minutes
This store is so horrible the one gentleman was extremely rude and sounded hateful
Kam was a great help at the Stonecreek location
Great customer service very helpful..
Employees need education on what their selling.. Ughh
Took care of my request and was helpful.
Basically useless. Good place for a contact high though.
They were a great help
Glad I’m taking my business elsewhere, finally.
Walked out because I got tired of waiting.
Waited for 2 hrs and never received help
Friendly and helpful staff.
They dont keep their word
Good customer service.
Good store good prices good coveverage
Fantastic salesman.
Rip off
Will not answer the phone.
Good service.
Great people
Excellent
Good service
Amazing people
Fantastic Service
Service is great
Great service
EXCELLENT!!! THANKS DESIREE!
Convenient
Total reviews rating 4.2
160 Reviews for AT&T Store 2023:
Review №1
2022-03-09The associates at the store are very helpful, professional and quite knowledgeable. Especially Adrick. My service was excellent. I had a great experience at your store. Thank you 😊 My family always gets great service whenever we come in for anything.
Review №2
2022-04-14Sir provided excellent service and was very personable! He was able to provide me with information about my account that I wasn’t even aware of and corrected any issue that had. I’ll definitely be back!
Review №3
2022-04-02Panicking because my phone would not charge, I came to this store. I was immediately greeted by Walter who proceeded to clean the charging port. In just 10 minutes I was handed a repaired phone at no cost to me. This is the only AT&T store I will ever go to. Thank You
Review №4
2022-06-26I was extremely pleased with the service I received to update my plan. The sales rep was helpful and courteous and looked into the best plan for my household.
Review №5
2022-02-18I dont know how this even has reviews. I get a text from them saying that I needed to switch everything over because they were going to shut off my other phone. So I went up there, spoke with a gentleman about turning on my phone after I switched everything over. The phone activated but I still couldnt make any calls. So I waited over 20 mins after they kept passing me around to different customer reps. Still solution is not resolved.
Review №6
2022-04-13Sir got me in and out in just a few minutes. There was a busy lobby and he handled my issue quickly and got me out of there in no time at all. Gonna come back for this great service!
Review №7
2022-03-18Sir did an amazing job. He was through and knowledgeable. He was so pleasant and friendly. We would definitely recommend him and the store.
Review №8
2022-04-07Never go to this location the guy Ian k will mess your sin card up if you dont buy a phone and then you will have to go buy another Sim card cause he has put your as defective so if u go buy this dont get thru gut with the glasses on wait for someone else!!! I have no phone until the morning!!!
Review №9
2022-05-31The guys in there are amazing! I been trying to open up my directv app on my phone for a year, and Adrick did some magic! Thanks Colerain AT&T!!
Review №10
2022-04-20Sales associate was named Sir Abernathy was awesome. Got me in and out with a great phone and great deal.