Kerbside pickup
Yes
AT&T Store in Avon
Categories
Location on the map
Avon, Lorain County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 440-899-5239
Site: https://www.att.com/stores/ohio/...
Site: https://www.att.com/stores/ohio/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (79)
Great atmosphere and all workers are super friendly and helpful, I was able to get a new phone charger and some phone cases
Jessica was incredibly helpful when i went in and visited, i was able to switch to a new phone and keep my number ! Highly recommend this place
Jessica was extremely knowledgeable and helpful. The rest of the team was also great
Jessica is the BEST! Friendly and the ONLY one who could help after 6 attempts thru various stores and customer svc. Give her a promotion and raise asap. Not kidding. She spent almost 2hrs with us and FIXEd our problem
It was not the wait. However, when working with the rep he was rude. He seemed like he was too busy to help with the process. He did not want to answer questions. He gave me the wrong date for my device delivery and my girlfriend took of work to be there. He could not answer any questions about that process and just said I dont know its brand new to us.
Greg has helped me on several occasions and has always been friendly, very efficient and knowledgeable. He gives you his full attention and treats you like a friend.
Service was awesome. Cant ferment be name...
I just cant say enough about Jessica, Store Manager She was incredibly helpful, understanding, efficient and kind. Customer Service seems to be lost these days and it was nice to know it is still alive with Jessica and AT&T. Thank you. Mary Carlstedt
Sarah was great to work with! She was super knowledgeable and professional and took great care of us!
Had a lot of questions. Had several issues that needed attention. I had plenty of help and a lot of good information given to me. If I wanted to judge AT&T and their phone costs, this would not be a 5 star, but the service, advice and time given to me and my family by the store employees was great.
Called ahead, asked how long it would take to turn my phone in. Austin said ten minutes. I said ok my name is.. and Ill be there at 447. Walked in and three people walked in with me. Took all of them before me, I guess it didnt matter that I called ahead. I left with my phone. Couldnt wait any longer. ....post review..I went back on Friday evening and no one was in the store. Two people were ready to wait on me. It was a success, turned in my older galaxy for the newer one. My big hurry was to do it before I lost or broke the trade in phone. Updating my review..
I had to replace my IPhone 6 Plus and went to AT&T store In Avon on Detroit rd! Reva my sales person answered all my questions was was very pleasant and efficient! It was great! In and out in less then an hour and Reva transferred all my stuff to the new iPhone SE
Manager Therese went out of her way to get phone I wanted from different store. She also expedited my visit to speed up my purchase and activation. Jerry, my sales rep. was extremely helpful and patient transferring my pics and apps from my old phone. He went above and beyond to make sure I was satisfied.
Beware the unrequested signup for phone insurance.
Nice people working there but At&t still is very expressive and overrated with pricing. Other phone providers still blow them away with service, towers and affordability. I dont call 300 monthly bill affordable. These are reasons why pre paid phones still rules and will probably rule in the foreseeable future. We will try again in about 10 years.
Excellent! So helpful, polite and patient!! Took the time to help me understand my phone. Unfortunately I did not get his name but I know he has recieved a nice promotion!! He deserves the promotion. I am happy for him!!+
Most terrible ATTstore I have ever been to. Average waiting time is more than 2 hours. Sales representatives are only nice when u will spend money. If u are there for service no need to pay, they tell you call ATT or go to website. They dont know how to do it.
Great customer service. I was in and out of the store with a new phone in 10 minutes.
A T & T is the WORST when billing you for your cell phone!MAKE SURE YOU KEEP ALL/GOOD IF YOUR RECORDS WHEN DEALING WITH THEM.For example finally received my card for trading in my phone, I received a notice afterwards advising me they could not find evidence of my phone being traded.in. There have been so many problems I cant list all here. SMH
Wife and I switched to AT&T and we have nothing but good service from them! We were with sprint and they were overpriced and the service was awful!! Melissa was a great sales rep and helped us with all our needs!! Thank you AT&T
Pretty bad customer service. Just got off the phone with sales a few minutes ago and he could not wait to get off the phone with me. Was talking to him about switching from Verizon to AT&T and he was just not that friendly or helpful and seemed like he wanted off the phone. I was signing up for a family plan, as well. Their loss.
Waited 45 minutes 3 employees were still with the same 3 customers so I left, going to try it again today if I get the same results Im going to change carriers
Went in and was treated be friendly and knowledgeable associates. Talked with a guy named Donald and made switching over from Verizon seamless. If youre in the market see him
Excellent experience they were able to quickly assist me with my issue!
Had UVerse, they told me in store that the better deal was the DirectTV/UVerse internet combo, bill has been absolutely all over the place since, now being charged twice what I was originally quoted, and their only recourse is to call Retentions, a 1-800 number that I cant get anyone of substance on either
Very helpful staff who helped me resolve my issues quickly keeping the costs of my cell phone down to a minimum for
Excellent customer service!!
Wait is way too long. Poor customer service. When busy they don’t acknowledge waiting customers. No payment machine. Waited 45 min to pay a bill and unlock my account.
Staff is friendly fly and it took us approx 10 min to purchase a new phone and have everything completed.
Just opened my first statement-it is not consistent with what I was told at the store. Now I am facing $10 plus extra a month. I called customer service and they want to charge me $150 as an early termination fee.
Managers and reps there are awesome! Would recommend this store to anyone
Best staff, and very clean looking store, helped me very quickly and spared no time.
Staff MGR WAS AWESOME AND MY HUSBAND GOT HIS PHONE AND THEY WILL WORK TO GET MINE TY😉☺
Awesome staff! New employees were amazing!
Problem was not fixed
All new staff; great workers who know what they’re doing!!!
I love AT&T. The staff are always awesome to work with. The wait times can be long, though.
The staff at this location is always super helpful and cool to chat with.
Very helpful and willing to do what it takes to help the customers very good service
My phone is fixed yay the best 😊🇺🇸
I was an at&t customer for 28 days. This place was as mismanaged as youll find and for such simple tasks...
Mark and Amber are the best! Amazing service, went above and beyond!
Amazing service from two, nice gentlemen. Cellular options were made clear.
Great customer service! Joe & Kris were amazing!
Was very helpful with every question we had. Very good!!
Friendly helpful people who knew their stuff and they have wide selection!!
Bad Its had been way to much have mistakes
Good store. Nice staff.
Got a prepaid chip for phone. Quick easy no hassle
Devin is an amazing salesperson!! Very knowledgeable and helpful!!
Had to wait but got good service
All new amazing staff!
Jessica was SUPER helpful!
Always friendly, knowledgable staff!
Very helpful and understanding staff.
Fixed my phone and gave great advice.
Everyone was helpful and great
Very helpful staff
Excellent service
Very helpful staff
Very long wait!!!
Professional and courteous
Love it
Great service
Great service
Helpful
Attitude problems
The att of store was amazingly helpful. Thank you so much to Sarah.
If the citio is very good
Total reviews rating 4.2
79 Reviews for AT&T Store 2023:
Review №1
2022-08-13I was at the store to switch from my previous provider to Att….the store Rep-Jenny was great 👍🏻 very customer friendly, warm, but still focused on her work n fast. She was very helpful to help us to pick the best choice for us! She’s a great salesperson!👍🏻👍🏻👍🏻👍🏻Thank you 🙏
Review №2
2022-07-28I don’t know (and I guess will never know) if this was intentional by the store staff who were really helpful and courteous but I was assured that my bill as I qualified for FirstNet would be “xx”. Although when the real bill came and sans activation fee etc it was going to be for ongoing monthly bill- 3 times “xx”. I understand the first bill was going to be more but I am especially referring to the ongoing bill I found out. I truly did feel misled. I even got these guys the Nothing Bundt Cake for how awesome they were and how impressed I was with the customer service. I truly wish it wasn’t their fault.
Review №3
2022-04-02For the longest i was holding back on upgrading my phone until coming here, the workers are very polite . Jessica was able to set me up with a new phone very quickly and i was able to still have all my contacts , photos and everything ! Im pleased with my visit .
Review №4
2021-02-06I needed a new fast charger. Good selection. Staff following common sense Covid procedures. Excellent experience.One note on parking. The store is at the end of the row. The developers left just enough space for two rows of parking on either side of the drive. If you drive a larger vehicle, it is easier to park down near the Chipotle and walk. Vehicles swing into the drive immediately off Detroit; keep your eyes open.
Review №5
2022-04-02Jessica was able to help me find the perfect phone that could handle my photo taking needs. Now i can take good cosplay pictures with my new phone .
Review №6
2022-04-02I had a problem understanding how to do something on my phone so i came in here , Jessica was quick to help me so i could be on my way. Customer service here is great .
Review №7
2022-04-15Walked into AT& T thinking I lost all my data and ready to cry - had no access to my phone with the last iPhone update for a WHOLE DAY! Sarah took all of 3 minutes to get my phone updated without any loss of data! Ty ty ty Sarah!
Review №8
2022-06-21Sarah and Jessica were fantastic and so helpful and patient! They made the transition from Verizon to At&T so seemless
Review №9
2022-06-13The team here is kind of respectful, they really took the time to fix and explain to us any questions we had for them.
Review №10
2022-06-11Excellent service!! By far the best AT&T store Ive visited. Great experience overall.