Kerbside pickup
Yes
AT&T Store in Aurora
Categories
Location on the map
Aurora, Portage County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 330-750-7004
Site: https://www.att.com/stores/ohio/...
Site: https://www.att.com/stores/ohio/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (123)
I had an extremely disappointing experience at the At&t store at Aurora, OH on 6-1-2021. Background: I have been receiving notices that my phone would stop working because the 3g network was being phased out. However, the phone they had on file for me was an old phone I replaced just recently. So, I wanted to update my phone to the one I actually use. I went to the store and waited 30 minutes for service. What upset me first, was that the female at the store waited on people that came in after me. After people who had come in after me were waited on and left before me, she then proceeded to LIE to me and say that my phone isnt compatible. She literally told me there was nothing she could do and that I needed a new phone. After waiting for 30 minutes for service to be treated so dismissively was unreal. After getting home the technical support easily updated my phone on file and said I would be fine because it is 4g compatible. Going to the store was a waste of my time. Why would anyone pay money to be treated like trash? Thank God the lady at technical support was helpful and knew what she was talking about.
Absolutely ZERO hospitality! How about a greeting, “ Good Morning,… How May I assist you. This should be automatic, oh and how about a smile, I know we have our masks but a smile shines through.One employees pants so low you could see his underwear, BLACK. Really any dress code? Any manager on duty?Any employee training…highly doubtful! I probably interrupted their personal “computer” interactions.About as poor customer “service” as I have ever seen!
Call in experience was less than professional. We ordered a new phone in their location and was told arrival date would be Dec.1-8th, my husband called to get an update on the order status. He was told there was nothing that can be done. The rep continues with attitude while my husband was simply trying to understand. She states he has to look on his order form, mind you, he doesnt have said order form, he asked if she has an inventory of whats coming in and out of the store, she hung up on him.... Ill it again, she HUNG up on him. He called back 3 times, they pushed their phones through so it went to a call center. This is just sad, I understand the country is in need of workers, but come on AT&T, people pay you big bucks to provide service, the least this person couldve done was to give my husband the 800 number that was able to assist. Sad... (yes, I was there for the entire conversation, this all was totally uncalled for)
After having a lackluster experience at another AT&T location we came here and Devonte assured us he could help us port our phone numbers into a new account. He kept his word, listened to us, was always professional, and did his best to help us with all our needs. Thank you again Devonte for your time and patience!!
I visited there yesterday for upgrade my iphone, i asked every plan kept just want to upgrade phone but after i got email from at&t figured out she put $15 insurance and $5 next up, not even asked to me,i had to call at&t cancel those 2 plans,
Love this store! I drive 50 minutes out of my way to go here.. hands down, aurora has the most respectful, quick and efficient employees I’ve met! Any issues I’ve ever had were dealt with quickly and the right way the first time! Highly recommended and always worth the extra drive! Annie Morris greeted me soon as I walked in the door and had me out within 20 minutes, even saved me $20 a month on my bill! Wonderful experience
Great service, very knowledgeable staff and I appreciated the speed to which they got everything done. Will be back.
Talked with Tyler and was met with great service and even a better phone plan! Highly recommend!
Amir is great I’m a loyal customer to him great guy highly recommend he knows his stuff
WOW JUST WOW !! These guys are the best. I went into the store because my iPhone kept freezing and this girl Daniel not only got me a new phone but took the time to fix my plan apparently Ive been paying for things I didnt need. When I left my bill was dropped by over $70.00 and got a new phone out of it. I would highly recommend asking for Daniel this girl knows her stuff
Rude, uncooperative in providing the service we needed or the products or answers to questions went away shaking our heads in disbelief.
Dave is probably the most knowledgeable ATT employee I’ve ever did business with. He should be the role model for many for the company. KEEP UP THE GOOD WORK DAVE!
I went into the Aurora store to get my Dad upgraded to the iPhone 12 Pro Max. It was the most pleasant and professional experience ever. I highly recommend this store vs. the Apple store or any other AT&T store Ive ever been in. I will say it was Brandons etiquette, attention to detail, and expertise that made all the difference as he took his time to articulate the various options. Thank You, Brandon!!!!
Meeting Eve at the Streetsboro, Ohio AT&T store was the best part of our visit. Hubby needed a new phone. She quickly matched him up with three options and discussed pros/cons for each one as well as availability. She reviewed our phone plan to see if it could be improved, transferred the data and applied new glass and case. You could tell she knew what she was doing. She was very personable and professional. Best visit to a phone store ever.
We decided to make the switch to AT&T for our cell service after being long time Verizon customers. We went from 2 to 4 lines, upgraded to iPhone 12s, and we are saving $40 per month vs what we were paying with only 2 lines at Verizon. Brandon and Anne were extremely helpful and made it a seamless transition.
Great service! Staff was very knowledgeable and eager to assist.
I really enjoyed my experience with Michelle, the Assistant Manager. She is very on-point and knowledgeable. She explains everything and give you all options before making a decision. Best Customer Service ever.
I attend this store often and have had nothing but a good experiences. Their accessorie selection is outstanding, staff is pleasant and the store is always clean and orderly. I would highly recommend this store to anyone in the market for anything cell phone related.
Great service! Great staff! Extremely well trained!
Fantastic new leadership. I had a bad experience with last manager .this time I came in they fixed my bill issues and I started internet I couldnt believe how cheap. Im now paying half of what I use to pay
We had a great experience here today. It was much different than previous visits. The manager, Dayle helped us right away. He set us up efficiently and he was pleasant and professional.
So, I had a terrible time trying to deal with India or wherever their digital call center is. The phone we ordered as an upgrade was lost by FedEx. I spent days trying to get to the right people on the phone to fix this. I was ready to leave AT&T. But, Ill be dammed if they are the only jerks with coverage in my area! So, after getting India to cancel the order that never arrived (took 2 weeks) we decided to go to the brick and mortar. The team was great. No one tried to run our credit for the upgrade (phone customer service tried). She didnt try to upsell us. Was thorough. Nice, smiled etc. Count your blessings AT&T, these team members are going to be what saves you. Whatever country your online ordering customer service is in, they are down right rude and disrespectful.
Great service will only shop at this location
There is an individual employed here, I believe named Asia that is fantastically rude and unhelpful. Fire that thing.
Michelle was great. Not only got me everything I needed, but set me up for more stuff and a better price. I’d recommending coming to this store every time you need any help!!!
I waited about 20 minutes until I could speak with someone, but I felt they take their time with customers (which is nice), Sasha was great, very knowledgeable with current deals, saved me a decent amount of money, and gave me everything I needed within my budget.
I was met with a very polite customer service rep who answered all of my questions, (which there were a lot of mind you) and even offered to have me text him when I was on my way to the store this coming friday so he could clear an appointment time to take care of switching my services. He was knowledgable and sincere and made switching from verizon to at&t a no brainers. Cant wait to go back this friday and get my new plan!!
The experience at this store was horrible! The store manager, Joe, had an associate skip over me to get a sale instead of helping me. I was deleted out of their “queue” and then added last as a loophole. I left the store after waiting over 20+ minutes without my concerns being addressed.
I’ve been with AT&T my entire life and this store has hands down the best customer service. The manager was extremely helpful
I had a real problem with my DIRECTV bill. The manager was very helpful in trying to resolve my problem. He had to place a call to AT&T. It was very difficult to communicate with the person at the other end ( damn outsourcing) So after an hour we may have gotten an solution. . Once again the manager, Aaron was very helpful.
Ronnie is excellent very courteous and very helpful. I would highly recommend going to see him.
Very bad management I had problems since day one of service promotions that were offered at the time ended up not being available at this store and only had service for 4 days after having to cancel due to not being able to make phone calls out. Management had very few solutions to offer and when attempted did not even work. I deffinitly would not recommend this store to anyone who does not want to waste their time 6+ hours and countless miles trying to fix a problem caused by this store.
My wife stopped in to replace her broken phone with our newborn. The person taking check-ins told her it would be an hour wait at least. So 2 hours by the time they swapped the phone. No manager in store, 2 sales people and a check in person only. The checking person just stood around playing on an ipad. This is an unreasonable amount of time to swap a broken phone for a working one. Att you need to can the manager at this corporate store. They are not managing, all the reviews on here state horrible customer service and rude associates. My next phone will be bought in a Verizon store. At least they dont waste my time and cause a newborn baby to go hungry waiting for his mom to get her phone replaced. My whole home direct TV installation took the same amount of time that this store took to replace a single mobile phone. Horrible!
Lmao, everyone moron who gave this a bad review because of the time it took to do this is an idiot. Go work for a day, then youll understand. The Reps have NOTHING to do with how long it takes for someone data to transfer or if the system has issues, they dont do the coding.If you dont wanna wait, how about setting up an appointment? Shocking, right? I know. Youre welcome.Aaron, the manager went above and beyond to help me and I greatly appreciate it. Yeah the wait time was long(ish) but I didnt have an appointment and knew what I was getting into prior. This is the ONLY store Ill be visiting from now on.
Spoke to a guy named Brandon in the store. Very knowledgeable and they were so busy but he just stayed with me and helped the whole time.
I had a very similar experience to another reviewer on here. I hardly ever write reviews but I was treated so rudely I felt obligated to warn others.The associates at the store were very nice and as helpfuI as possible the problem was with the manager. He was extremely rude and hid in the back of the store for over an hour before eventually coming out front and accused me of using a European phone and that was the cause of my issue. I attempted to explain that I purchased the phone from Motolorollas site a few weeks ago and it is an unlocked 2014 moto g second generation US GSM model XT1064. I literally proved that he was wrong right to his face and he just continued to accuse me of using a Euro model. This went on nothing got resolved and eventually I just left.I would never recommend going to this store. It was an awful experience with an awful manager.
Loved working with Danielle got me an amazing deal very good with customers I will be back any time I need anything
I walked in to the store right as they were opening. I asked about the iPhone 6s and 6 and was told they didnt have any. After that the store clerk ignored me. He didnt offer to try to find a store that had one and he didnt offer to find me any other phone that would have meet my needs. It was as if I didnt exist. Worst customer service I have ever experienced. I will never return to that AT&T store.
Great service, Ryan and Brandon were very friendly and helped us set up our new account
Over an hour wait with only one person working and they feel it more important to employee a security guard than a second employee to help customers. Dont come to this store do yourself a favor and find another one
Their people are some of the slowest moving employees I’ve ever seen. Pathetic. They don’t greet people upon entering and they look at you like they hope you will get frustrated and leave. They don’t give you an estimate for wait time, they just put you on the back burner. I’d rather have the dentist drill a cavity than go here.
Great experience when I first went in with a sales associate.Horrible experience this time with the manager.Completely unprofessional and did not make me feel at ease.When I got agitated, he went on the attack instead of calming me down.Worst customer service ever.
Great staff who is always willing to help you out with your questions and concerns. They take their time to answer your questions and walk you through the purchasing experience. Exactly what you want when you are spending $$$$ every month. I would recommend this location the everyone!
Amazing staff, and the new management is great. Brandon the new manager truly cares about the needs of each and every customer!!!
It was a Great experience visiting this store the staff is super friendly and helpful . I will definitely be back !!
Great customer service. Michelle covered all the details and helped correct discounts that should have been applied previously.
Stood in store for 30 min. like I was invisible. No one greeted me or knew I was there. Just wanted to buy a car charger. Spend $500 a month for U-verse service. Very pissed off.
Highly recommend this store. Michelle was very pleasant and easy to communicate with. I will absolutely be back.
Great place under new management. Had to take a dump while i was there, great smelling bathroom and toilet paper was like 4 ply.
Sales representatives were very helpful in helping me make a choice about selecting another type of cable service. The direct stream. Now to see if I like it.
This place is a joke. Watching these couple guys who work there is like watching paint dry. I was waiting 30 minutes being next in the line to get my sim replaced. And yeah I pay $200 every month. Pathetic.
Danielle is amazing loved the service and all the help very knowledgeable! Best management there
Horrible attitude. Staff thinks that they have monopoly over our wallets because they sell iPhones. Definately recommend to buy at Walmart. You will not feel any diffrence in service and will pay less.
Danielle Was great!Helped me with my needs amazing manager.
They were great in helping me trying to resolve my phone issues
The service that I received was fantastic from Ryan and Justin. They are were very knowledge about the products.
Store goes above and beyond to help there customers. Will always go back to this store.
Just went there recently and those guys sure know their stuff. Glad they have a new manager in there place is on the upswing
Brandon is amazing, he took his time and met all of my needs!!!
Great store very clean
It was very disappointing and deceptive. I was not pleased with the outcome at the store, although the store manager was polite, just not helpful
Worst customer service when we ask for their Manager or any questions
Polite and knowledgeable staff, saved me a lot of money as well as got me in transfered and out the door in an hour
Great service from Kennedy,Caylee,Michelle. Nice girls. Very helpful.
Super neat, new phone is epic, definitely staying with them
Brandon and Rinasia are amazing
Brandon (the manager) and his crew are great!.
Great customer service to bad the Att Coporate store is closing in 2 weeks
Brandon was great! He was super and efficient!!!
They are the definition of understaffed I waited in line for quite literally an hour and a half.
Great team here that really looked out for me. 5 out of 5
Terrible service. Store associates were rude, and did not seem to know what they were doing.
Great service! Great staff!
Excellent service loved the att rep Ann
Waited an hour before being helped. Staff seems to be more interested in playing with their phones.
Professional and helpful better than my old service vary happy
Ja Net was exceptional to work with and goes extra mile to support
I received exceptional customer service from Kalee!
Rude offer zero assistance, will drive farther to another store before going back there!
Bad experience because of an unfriendly sales person
Stopped in to possibly switch to AT&T from Verizon, was never greeted. I waited about 15-20 minutes and then left. Terrible customer service.
Yes they are expensive but work so much better than Sprint where I live.
All I can say is that store is a joke!!!!!
Great manager. Great service. Great experience.
The workers are just amazing and friendly
Danielle the manager the best love her
There direct tv is bad to many problems spectrum is much better
Went to Verizon instead. Really dont think they want to sell phones.
My go to att store, Braden will hook you up.
Whts able to get earphones was a big waste of time and gas
They never answer the phone. Good luck trying to get help from them.
Amazing help today!!! michelle was awesome!!
Worst customer service I have ever seen! Rude.
Great location with very knowledgeable staff
I have called over a dozen times and someone picks up the phone and then hangs up.What in the world is going on?
Brandon is Amazing
Great store great staff !!
Brandon the manager is amazing
I was not pleased with the rude comments made to me by the new girl who works here.
Amazing store and Staff
Outstanding store all around
Great customer service
Great customer service
The new staff is fantastic !!
Everyone was extremely helpful!
Very helpful people.
No one pick up the phone???
The service is great.
Terrible
Awesome service
Quick service
Long wait...
Convenient
Total reviews rating 4
123 Reviews for AT&T Store 2023:
Review №1
2022-06-05ZERO STAR. Unprofessional and untrustworthy. They gave misinformation that led to inaccurate benefits and charges. The salesperson literally tricked the trade-in value and lied. Google review AT&T owner, don’t even bother replying to this if you’re gonna just change the name and copy/paste your message about sending this up to the leadership. It’s clearly not happening and not getting resolved. Absolutely do NOT recommend this store. Don’t waste your time.
Review №2
2022-05-20I was in this store and had the best customer service experience Ive had in a very long time. I was helped by Rinasia and she was patient and answered all my questions. She was friendly with my son and I will definitely be returning to this store customer 4 life!!!
Review №3
2022-06-27We tried to get a phone for my little sister. The place was empty and the man was not there. When we asked for help. The sales man did not help us at all and all he wanted was to argue and kick us out of the store and said I’m not going to help you. Please retrain your staff or get new ones. The black man who helped us needs to be fired, that is not how you treat a customer. Please stay away from this place at all costs and go somewhere else.
Review №4
2022-07-16It was amazing service. ATT is the best top notch customer care. The store employees were professional, friendly, and very knowledgeable. Definitely great service. Thank you again , valued customer. Natalie Brasiel
Review №5
2022-06-05I traded my phone last year Xs max and value of the phone was 350$ And i got the 13 pro Max . And after i got my first bill they take off 91.12$ of the bill which it should be 350$ , i call AT&T customer service and they said my phone was only for 91$ And the point is the sale person tricked me , that’s so bad , please be careful when you trade your phone in this location and don’t believe what they tell you , if I know my Xs max was 91$ I wouldn’t trade it in . I learned the lesson now . 😏
Review №6
2022-03-23Great experience! Visited the store and Amir was very kind and helpful with getting me internet for my home. He was able to provide me with some exclusive offers also! Will definitely return to the store if I need anything new
Review №7
2022-04-15Dont have AT&T service but they gladly allowed me to use the z fold 3 demo unit. The employee also took it out of the casing to allow me to take a better look. Good place 👍
Review №8
2022-06-01The folks in this store told me everything that I needed to know & even though this isnt a corporate store any longer they were willing to help with my questions about my phone.
Review №9
2022-03-01Five star help from Devonnte and Amir to set up a new phone after AT&T blacklisted my 4G Sony Xperia. Thank you for your help, including transferring my contact list. I was greeted and helped immediately, unlike the poor service I received from former employees last summer.
Review №10
2022-02-17Fantastic customer service. Devonte helped me transfer my number and get a new account setup and spent multiple hrs to make sure I was setup and ready to go with no issues.