Delivery
Yes
Arhaus The Loft in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Planning
Quick visit
Yes
Phone: +1 216-661-2405
Site: https://www.arhaus.com/store/loft/
Site: https://www.arhaus.com/store/loft/
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–6PM
- Sunday:12–5PM
Arhaus The Loft in other cities:
Comments (167)
Im not sure how to rate this place. I am familiar with Arhaus .My sons adult furniture was purchased at Arhaus when they were in their Fairview Park location. Being a visual person myself, this warehouse look and feel cheapens the shopping experience, also the furniture has imperfections, yes, I accept that but I cant ignore them considering the price of most of the pieces. Warning! the furniture is enormous, great for a big house.
I am hooked because the service was absolutely excellent, very kind people the prices are pricey but it’s extremely good quality and visually unique products! Thank you so much ,I can’t wait to return.Even those staff behind the scene when n the floor were so polite and professional .This is a store I’d find in the Bay Area.
Extremly rude service here tonight, Friday February 2. Came in around 7:30pm, no one greeted us at the door. We shopped and browsed, considering couches and dining tables for our new home. About 5 minutes after 8, a woman with short blonde hair shouts at my wife and I across the warehouse, Do you girls know we closed at 8?! Um, no I did not know that. How could I possibly know that? Ive never been here before and there are no hours posted on the doors. I tell her this and she then says that she neglected to greet us and it was her fault. No kidding. She then throws in that everything in the store is half off, and we should come back. It would have been much more pleasant to hear about the sale when we started shopping and not after we made it half way around the store and were being booted out. Would not recommend this experience.
You can certainly find great deals here. I found the men that unload the truck of furniture to be nicer than most of the sales people AND one of the managers I spoke with. I bought a sofa right before my due date, thought I measured it out clearly and did not. I called to talk to the manager about coming to remeasure it (it was still on their floor) and he immediately got defensive and was like well you signed paperwork stating you cannot return it, it’s not returnable. I indeed did not sign that paper work which I’m sure he realized, and he mentioned maybe exchanging it, very begrudgingly. We realized we can make the couch work better than we thought and it was a good deal so we went through with the purchase, but due to that encounter and poor customer service I don’t think I will ever come back. I was also 40 weeks pregnant and asked a sales person to use the bathroom once and they just flat out said no due to covid, I was very unimpressed.
If you want nice furniture and are willing to make some sacrifices like dents and dings, then this a great buy. Service is good and selection changes all the time. Usually significant discounts. Make sure you check everything though, its all final sale and some pieces are pretty badly damaged.
Good merchandise in store great customer service.
I am a loyal Arhaus customer and have used both their designers and my designers to purchase furniture. I called The Loft today to inquire if they have much of an outdoor selection - as well as if they specifically had a concrete outdoor table. The associate who answered was rude and unhelpful. She said she is not instructed to let potential customers know what is on the floor or what their inventory is. I will never shop with them again.
Good store but very irresponsible about delivery! We bought furniture and the day it was supposed to get delivered we got a call that the driver did not show up! When I called the store, they gave me another delivery date for next two weeks! They simply said it’s “out of our hands”. I am disappointed!
They really arent worth the extra money across the board,my estimation:wasted funds
Their stuff is okay and prices are fairly reasonable. Stuff is not always in the best condition so you have to inspect it well. The worst is their customer service. They will tell you that you can call them or text them or follow them on social media and they will help you find pieces to put things together but they do not. You pretty much have to be there when they (randomly) are unloading a truck or live within a five mile radius to be able to get anything decent. For example I called and asked if they had a specific item, they told me there were several and they “did not have time” to take photos and send them to me an encouraged me to come to the store. On my hour and a half drive there, they posted a photo on Instagram of the item I inquired about. Of course when I showed up 30 minutes later, it was sold. Funny how there was “no time” to take photos an hour before that. When I got there there were no more than five people in the store.
This store is the perfect place to find great beautiful furniture. All the staff is extremely friendly and helpful. William was wonderful to work with. He was extremely helpful and talked through a variety of ideas I had and what I was looking for. I found some great pieces that I am very happy with! William also keeps me updated on items I am interested in as they come in. Great customer service and staff! I will definitely be coming back!
Most of the furniture is damaged and priced very high, especially for a discount outlet. We were looking for specific pieces of furniture and didnt have any luck this time. I have never had great service at the loft or their normal retail stores (hence the 3 stars). We have purchased furniture here before, a Brentwood leather sectional sofa and a bed we have been very happy with both but I wouldnt say they were a great value, just exactly what we were looking for. Happy shopping!
Great stuff. Not cheap. High quality.
Nice big place with some beautiful furniture.
My wife and I bought many things here in the past. Kitchen table, chairs, bar chairs, end tables.. we recently started shopping for an ottoman. We bought our family room furniture new from Arhaus proper. I’m frankly a bit embarrassed about how much we’ve spent there. 2 observations: We walked around for 15 minutes and received absolutely no help. A lot of “hello boomer” kids behind the counter looking at screens. Second, the prices seem ridiculously inflated on pretty damaged furniture compared to past shopping experiences. To ensure that our experience was exceptionally horrible, when I asked about a particular piece, (no prices on half of the merchandise), I was informed of the price and that I missed the previous days sale and we won’t negotiate on prices. It’s corporate policy now. Kind of soured me on my previous perceptions and experiences. I have a new policy too! Hello Ethan Allen, Thomasville and Wayfair!!
I love this store and the people who work here. They are friendly and eager to help in any way they can. The Loft has great deals on amazing, handmade Arhaus furniture. It makes me laugh a little to read other reviews that complain about scratches on some of the pieces, as if they don’t understand that The Loft is a clearance center and that you can basically get thousands of dollars worth of furniture for a fraction of the cost because of those tiny scratches. IT’S AN AMAZING DEAL! I’m currently sitting on my Baldwin sofa right now typing this review, feeling thankful to have access to such a great store.
Absolutely the best shopping experience OF MY LIFE! Fabulous furniture, friendly & helpful staff and absolutely amazing prices! What more can be said?!? I spent a small fortune on pieces I will enjoy and treasure for a lifetime! Thank you Arhaus Loft. You’re THE BEST! ⭐️⭐️⭐️⭐️⭐️
You can find some great deals on furniture that is minimally damaged. Sometimes it’s just a little dent or scratches. Make sure you inspect things very carefully to avoid buying furniture with major damages.
The salesperson was very helpful and accommodating. What impressed us most was that the large TV wall unit that we bought was extremely well wrapped and protected when it was delivered to our home. The delivery company they used, Route 62 deliveries explained that Arhaus had done the excellent job of wrapping our furniture. Lastly, the delivery company also did a superb job delivering and setting up our unit.
I love this store! I have been there several times and love that I have the opportunity to furnish my house, inside and outside, with beautiful, quality furniture st a great price. The staff are super helpful while we shop without being pushy and take great care to get everything ready for us to pick up or deliver after we purchase. I’m sure I will be back soon!
Emmanuel very kind fast and professional!
Ive bought multiple pieces of furniture from here. The quality is excellent for what you pay. And thats my biggest piece of advice, negotiate! Found an amazing couch for $1150. After pulling the couch completely out to inspect we found some staining on the lower side. Manager suggested several companies we can use to clean it and knocked an additional $250 off the price. Got an awesome couch for $899 and due to the location of the stain on the side, youll never really see it. We do plan on using our own spot vacuum to clean it but are still incredibly happy with the purchase even if it doesnt completely come out. Visited Levins prior to here and found lower quality furniture for hundreds more.
Great service every time! Go see Pam. Heirloom quality furniture, styles from farmhouse to industrial to modern, and all in between. The furniture is way better than what you could buy at those larger chains. The Loft is the discount spot. If you can fix/touch up furniture, you can save big time here versus the regular Arhaus stores.
Must have been a bad inventory day for me. I wanted so badly to love it, but it was very limited. Not much there. Maybe another time….
Really surprised by great finds and awesome discounts. Strange about ensuring that the person who first got a look at us makes the sale with us, when really we hadnt even interracted, but perhaps some employees are territorial about their sales/possible commission.
Great place to get furniture.
Went today searching for a dining table and was not disappointed!! They currently have a surplus of dining tables and stand alone table tops for unique put togethers! Surprisingly - their tables are less expensive than options online. GO!! And get an extra 25% off already 80% off tables THIS WEEK!There are SO MANY unique items there right now!Live wood, marble, concrete, metal, copper mixes, etc.Ps: they started delivering!!!
Arhaus has timeless, unique, high-quality furniture that will last long enough for your great-grandchildren to leave it in their wills. In addition, their level of customer service is unsurpassed. Pro tip: have a look at the catalogue to find the pieces you love, then send a quick e-mail to the outlet store for DEEEP bargains.Our family and friends will never shop for furniture anywhere else.
Lots of damage on items yet still very expensive compared to what you can get elsewhere. Difficult to navigate around the aisles even for someone skinny.If youre willing to spend the time Im sure youll find a really good deal however and the staff arent intrusive which is nice.
When I buy furniture, I want 1) function, and 2) value. Im willing to pay for quality, because I like to buy something I love and keep it forever.Arhaus is clearly not my kind of place. I was looking for sofas and chairs. I must have sat on 20-30 of them. I found only ONE that was comfortable. Many of their items are damaged, and everything gets sold as-is, no returns. We went on a day that happened to be a 40% off sale. They STILL wanted $1000+ for a plain-Jane sofa with a ripped arm, or half of a sectional, or an armoire desk with a broken hinge ...you get the idea. Maybe if you go frequently you can find bargains, but there were none when we went.
I just wanted to thank the staff at ARHAUS LOFT... I have completely furnished my whole house with their help. It is beautiful and amazing. The staff there is always so willing and eager to help. I worked closely with Amber and Will They created an amazing home for me within my budget. Well done. Love , Love Arhaus Loft. My second home
Id say dont bother with Arhaus at this time. Brought my kitchen chairs in to reupholster as Arhaus markets. I was told by person to bring them in. Manager who I was told to talk to ignored me and sent other lady who heard person tell me to bring them in. Told to call Arhaus (?). Wasted my time but I learned not to buy there. Also, looked- no selection other than chandeliers and living room. (My friend has couch from them where the fabric is to be abled to wash. She couldnt removed. So she paid an upholstery in Willoughby to make slip covers as shed sized couch to room.)
Lack of urgency when something was scheduled to be picked up. Most of the furniture is damaged in a noticeable area. For scratch and dent specials, prices still seemed high.
Hit and miss I guess... seems like the land of returns....some surprisingly dirty
One of my favorite places to be! I love the high end quality pieces for reasonable prices. It’s the “thrill of the hunt” here and you never know what you’ll come crossed. Very fun store.
Should have listened to prior post, lots of scratched and damaged furniture. Although price was low, it should be. Pieces not obviously very damaged were priced significantly higher than equivalent pieces at a well known Cleveland high quality furniture store.
Love the quality of furniture. We didnt find what we were looking for, but new shipments arrive all the time. We will be back.
Terrible Managment and customer service!!
Great spot--found tons of amazing furniture pieces for my new house! Staff was so helpful in finding exactly what I needed. Have been a long term customer of this place and will continue to be.
Best ribs and bread rolls in town
I didnt stop there for anything.
Very nice items, some at a very discounted price with minor flaws. Some items still very expensive, but they said they have just started a new system where they continue lowering prices the longer the items are still there. Nice layout, easy to see everything, large selection.
Whats not to love! Excellent selection of furniture and accessories. Not inexpensive, but less than half the price of their regular stores. New merchandise all of the time. Yes, they do markdowns.
Omg!!!!! I love this place. The selection is awesome and they have so many great deals. I love working with people who know what their doing too. Sherrie Ohlin is a professional. She had to deal with my neurotic brain but she picked out some wonderful pieces for our home. Save some money and come here before you go anywhere else. Arhaus is the best.
Yikes. Luxury items for a discounted price? Maybe... But whats with buying a table scratched to death worth $3000 or a single straw chair with a hole the size of a tennis ball worth $400. The lack of service doesnt help.
Very good friendly service I had a great experience there...I came for a pickup and was on my way out quite quickly
This place is hit or miss. You have to go weekly to find the right piece of furniture. The furniture is well made and prices are good!!
Honestly I couldnt be more pleased with our visit! We were able to see much more than in a normal store and the prices were far better. We will definitely be heading back to the loft soon.
Underwhelmed. Love Arhaus furniture, but had to drive 2 hours to get there, walked around the store for another 2 -3 hours and didnt find anything worthwhile. Drove home empty rather than buying just to buy.
This store is horrible they change pricing on items Went into store took pictures went home to measure. Called was told they still had item. Went into store and price was changed to much higher price I showed pictures and they said sorry no manager here we can’t do anything to help you. Watch this store and poor customer service and they price changing if u are interested in buying something. Terrible
Seems like good prices, but it was hard to figure out what you would pay without a calculator. High markups times big discount percent plus extra discount for this type item equals? Too many games.
A lot of nice furniture furniture good prices really got to look around though maybe go more often
Everything was half off! We bought two nice stools.
Have good stuff if you look for it, also the personnel are nice and will notify you if something you like come in.
I love Arhaus loft! They have beautiful items for your home at a great price. I work with Sherry Ohlin she has a wonderful sense for designing any room in your home. Love Love Love! Thanks Sherrie!
Although I got a good deal on some slightly damaged furniture I was disappointed that they wouldn’t honor the 20% discount that was supposed to been good for 90 days!!!
Still overpriced for the condition of items -- even with the tent sale markdown prices + an additional 75% off. Salespeople unwilling to negotiate. Went 3 times and walked out empty-handed every time. Not worth my time to visit again.
Love each and every staff member at the Brookpark Arhaus Loft! Theyre always so helpful and kind. Worth the visit! Were so lucky to have an Arhaus Loft in our area.
Awesome...Walked in just before closing Sunday evening, and enjoyed purchasing a new chair,and coffee table ....I have been buying from the Loft for years, and the pieces and couch, still looks new...
This is a great store! Love the variety of furniture, the prices and the friendly staff! Thank you Sherry for all your help!
Sherry did a wonderful job picking out a piece of furniture for my living room. The price was right and the condition of the piece was excellent.
Amazing quality furniture at reasonable prices...we love this place. We’re digging our new couches and kitchen table.
Been shopping for things for my new home being built and this is by far some of the worst prices I have seen. Not even close to other places. And all the products look like hand me downs and are scratched up and used. You can find new stuff for half the price.
Everything from the sales associates, service provided, and product gets five stars from me! You can not find the high quality product for the same great price anywhere.
The salesperson was kind or f rude. Over price in furniture.
This place has high quality furniture at a huge discount, they took good care of me and made it easy.
Over priced junk. One offs, scratch and dents, ugly furniture that nobody would want, but at ridiculously high prices.
They have the best Arhaus staff hands down. The heavily discounted furniture isn’t bad either!
They have a ton of really nice pieces just a little on the higher end. Even at their tent sale some of the prices were well pricey
Worth checking. Prices only good when big sale occurring. Check for any damage to items before taking home.
Great place for Awesome furniture!
Expected it to be high end furniture, it looked like warehouse shopping, the prices were high end for sure... wouldnt spend that kind of money from that kind of display
Scratch and dent. . Look over the item well so u wont be disappointed. No returns, if Im not mistaken. Still pricey.
Not much different than NE factory direct but the best options are much better than NE, the worst options are much worse (often damaged). Like the variety and prices, will return
We must have been there on a bad day. Things we were interested in were damaged badly and beyond repair. And still quite spendy.
Nice, but overpriced, furniture. Very attentive sales people who just want to make a sale.
Good store for your furniture needs for home or office and great location being right off the highway.
What more could you ask for? An outlet full of AMAZING discounted furniture and great customer service!
👍
It ok
You can get some great discounts on high end furniture here. The staff here are very friendly and willing to help.
Imperfects, close outs etc. Most remain overpriced. But it is a fun walk through and there are some finds to be had.
Was looking around for 30 min, found stuff I liked, no one talked to me or was willing to help me.... so I left and will take my business elsewhere.
The customer service is great and always helpful. Fair prices and amazing sales!
Knowledgeable and helpful staff. Transaction was quick and painless not to mention the bargains
Great deals if you dont mind doing a little diy on the furniture.
Wonderful, helpful, staff and fantastic deals if you keep watching shipments.
Was very disappointed that on there 3 time a yr sale in canton that people can go before the sale starts and prepay then pick it up on the sale day. Wow I will not be going back anymore for any buy or sale!!!!
Ok
Bought an amazing leather couch and chair. Highly recommend looking for gems in this place
Absolutely amazing! Beautiful furniture and great customer service!!
We got a great deal on an ottoman.
Nice stuff. Very overpriced for beat up or didnt sell in theyre stores.
Still overpriced, damaged furniture. No customer service.
Good price for a good furniture, if youre lucky...
You never know what you will find. Keep searching and you can find a gem in the midst of the over priced damaged pieces.
Hit and miss no deals this trip .. overpriced beat up furniture
No one ask to help us needed a price on a couch sales guy said needed right back never came back 2 assists us
Horrible prices for scratch and dent
Prices for an outlet store were too high.
Customer service is at its lowest. Third time at The loft location in a month. No help as I work around the store
Bought a table there. good prices, good service.
The items in this location are not all in perfect condition and yet, the prices arent that much better either.
Very helpful staff.Loading dock staff were very careful & courteous.
Too expensive for the quality of furniture that is being sold.
Excellent quality, there are deals to be had but its still expensive
Demo furniture that has been beat up, and the prices are a little to high still
A lot of the products are very beat up, not just a little bit.
Love the prices and unique finds!
Over priced pre damaged furniture
Tremendously overpriced furniture and the selection is poor.
Cool pieces, nice staff , good values
Love this place great customer service and managing 🌟
I absolutely love the furniture unique
Great discounts on high quality returns!
Take my money! Great store
A bit expensive for what it is. Lot of scratch and dent furniture.
Excellent customer service!
Employee are really nice and knowledgeable.
Much talent, visually appealing, and lots to see.
Most items damaged! Was a complete waste of time!
Wasnt impressed some ugly couches.
Still super expensive and everything is already broken
Good selection....top quality
Nice furniture, over priced
I alway find just what i dont need, but love..
Some of the furniture is damaged in the store
Great furniture, great prices
Great place to browse.
Nothing special here
Still expensive and for damaged stuff.
Overpriced damaged furniture.
My secret.... Darn now you know..
Awesome customer service!
Hit or miss. Still high prices
Unique offerings.....
Wonderful
Nice place to shop.
Very nice people.
The Staff Was very helpful!!
Need more associates to help with questions
Great deals!
Not good
Great Store and service
Poor selection, overpriced
Way too expensive
That store is a warehouse
I love this places
Not good quality
Nice
Decent selection
Its okayish
Ripoff
Poor selection
Cool place
Who knew??
Over priced!!!!!!!!
Total reviews rating 3.8
167 Reviews for Arhaus The Loft 2023:
Review №1
2021-10-23Great place for a great deal. Furniture is worn (to be expected at this price) but can provide an excellent value for many! Encourage anyone I know to check it out.
Review №2
2022-04-27Bought a nice chair at 2/3 off regular price. Nice store set up warehouse style. Helpful staff. Take your purchases home with you.
Review №3
2022-03-29As with all outlets, they can be hit or miss. Sadly I have only bought very few items at this location. The loading dock took a very long time and ended up with 6 people back there waiting to load up. It took over an hour to get loaded up, we were the third person in line.For the store... the front end staff are very friendly and helpful! They do have a fabric sample section, in case you need to compare another upholstered Arhaus piece you have.Pre-covid they had a very full art room.They still have the additional percentages off! Which is nice bs another similar brand no longer does! The lady let me know that they get multiple trucks every week currently.There are a lot of various sofas and sectionals, most of which are in very light or white fabric, which is dirty. (As of March 2022)Previously, they had an abundance of leather sofas in a range of colors. So this will always vary.Bed frames are priced amazingly! They often have an abundance on the back wall!They often have a handful of rugs, sadly a lot are displayed on the floor and walked on, so they are filthy.Accent chairs and round dining tables are often in abundance.Dining chairs have always seemed to be limited.We own 3 couches from Arhaus and find the quality to be fantastic! More structurally sound then our RH sofa & mothers Natuzzi leather sofa.We have 4 of there outdoor aluminum accent chairs that have held up to serious wind storms off the water. The teak, outdoor tables have not held up well at all.
Review №4
2020-01-02I had no idea that Arhaus even had a discount store. I love their furniture because its just so beautiful. So I made a stop to check it out. The discounts are impressive. If youre looking for furniture, its worth checking this out.
Review №5
2022-05-27Staff are friendly. There is an ok selection. Some pieces are mismatched and are missing cushions from sofas or crystals from chandeliers.
Review №6
2021-10-21Had a wonderful experience on my first trip to Arhaus The Loft. Found amazing items at unbelievable prices. I also found some items that were very slightly damaged but because I loved them so much I decided to purchase them anyway and will seek to get them repaired in my town. We were passing through Cleveland after visiting family and I had my items delivered out-of-state. Utilized one of their local delivery partners for the out-of-state service and his company provided excellent customer service as well. Everyone who has written that this location of Arhaus has the absolute best customer service of any location that I have ever visited (and I have literally been to almost Arhaus store in my area) is telling the truth! The staff is kind, patient, helpful and go above and beyond to assist you in finding exactly what you need. I will hope to return soon.
Review №7
2019-01-19This has nice stuff, but prices used to be more approachable. I do know the furniture I’ve purchased here has lasted very well.
Review №8
2021-08-22Everything about my experience was fantastic. Kathy V has been helping me for months since I moved and wanted to upgrade my couch. She is absolutely amazing. I came in knowing what I wanted to purchase. The manager Ayham was very attentive and nice. It was wrapped and in my truck within 10 minutes of me saying I wanted to take it home today. I will never shop for furniture anywhere other than Arhaus.
Review №9
2018-01-01Was not impressed with the selection and prices. Went to the sale when the old warehouse was closing and they had better deals. Should of bought things then. Everything was too beat up for the price that the wanted.
Review №10
2022-03-25Clean store. You might find a unique piece of furniture. I have seen the inventory cycle fairly quickly.