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American Wholesale Refrigeration in Cleveland

American Wholesale Refrigeration image 1American Wholesale Refrigeration image 2

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Phone: +1 216-426-8882
Site: http://www.awrco.com/
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 3.1

7 Reviews for American Wholesale Refrigeration 2023:

Review №1

2022-01-25

This company is trash and so are the walk-ins they provide. There is no reason to trust their pictures or their salesman. I bought one. It seemed a smart buy with supply chain issues and I did not expect it to be much different from installing any other walk-in. I WAS WRONG! It was all mismatched. It didn’t ship with a thermometer, a handle, or anything to plug the holes where the hooks normally pull the walls together. Moreover, I had to spend A LOT of extra money to have the cooler installed as between, at least, 2 of the panels there was up to a 2-1/2” gap. Furthermore, when I asked them to send me everything I was missing I was promised expedited shipping and offered to pay for it. They REPEATEDLY said “no thank you” and sent it standard so I STILL DO THE HAVE THE PARTS I NEED TO PASS INSPECTION. Top this all off with it shipping with a “new” broken cooling unit and it cost me more to buy this box than to wait 20 weeks for a new one. Customer service has been decent in terms of communication, but it has yeilded no demonstrable results. Every day this past week, even though emails are sent early and calls timely placed, he has no idea what is going on. WORST EQUIPMENT EXPERIENCE EVER. SAVE YOURSELF AND GO SOME PLACE ELSE OR SPEND THE EXTRA ON A NEW ONE.

Review №2

2020-06-25

Great customer sales and customer service team! Any issues that came up everyone was more than willing to help and get things resolved. The installation team was very knowledgeable, fast, and friendly. For our future cooler needs we will certainly be going with them!

Review №3

2021-06-03

Ordered used panels for large walk-in cooler and freezer. They built doors on the wrong sides and told me to deal with it. Bad customer service and product. Take your business elsewhere

Review №4

2022-02-02

Decent lead time during a supply chain crisis. Purchased used equipment for my parents store here.

Review №5

2019-02-06

The Sales team here is great to work with! Ask for Jimmy G!Very Satisfied Customer

Review №6

2017-02-03

They run a pissed poor business. They do a lot of bait and switch. Be very careful if you do business with them.

Review №7

2017-01-03

They sell all old equipment .