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American Freight Furniture, Mattress, Appliance in Heath
Categories
Location on the map
Heath, Licking County, Ohio, US
Payments
Phone: +1 740-522-3333
Site: https://www.americanfreight.com/...
Site: https://www.americanfreight.com/...
Opening hours
- Monday:12–8PM
- Tuesday:12–8PM
- Wednesday:12–8PM
- Thursday:12–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
American Freight Furniture, Mattress, Appliance in other cities:
Comments (153)
Very nice welcome, and found exactly what we were looking for
I really cant tell you how the experience was because the website says it opens on Sundays at 10am, the sign on the door says 11am, and at 11:30 there was still no signs of life or anyone answering phones. Updating your website would be great!
My experience was amazing at American Freight! Will, the store manager, was able to help answer all my questions and get me out the door with some a great new bed. Will was very knowledgeable with each section and was able to let me know benefits to each set I was looking at. I was so impressed I quickly started to tell my friends and family about the great prices and savings they had especially for someone like me with a tight budget, I was very comfortable walking and leaving knowing Will got be the best price possible. I will be back again!
Nick is great in the store. My delivery however is another story. The delivery guy forgot his tools to install the legs on my new sofa, love seat and tv stand. He did inform me of the special tool I would need to buy to install myself. He offered no discount on the delivery fee of $65.00. Not happy with the delivery.
Nick was so very helpful! Was really slammed with customers and kept acknowledging me! He also applied a discount for the inconvenience of waiting. He also showed us ways to get more on financing! Im very pleased!
Very good service , Nick was a great help!
We went in sat on all the couches and our new couch was on our house in 2 days. Alot of the couches they had plenty of in the store we could have had them that same day we just liked a certain one.
Everything’s great at American Freight.
Extremely helpful and courteous service!! The people were enjoyable and polite and I wouldn’t go anywhere else for furniture help. Honesty was the huge thing for me and they were upfront and honest about everything which you won’t usually find in a retail store.
This is a very nice store, clean and organized. Tim was very helpful when we were looking for a nice mattress in our price range. We have had issues in the past at a different mattress store, but these guys were great and so honest. Ken help at the checkout and they were both very kind men.
I have dealt with this store twice. If I were to rate it on the first visit, it would of been hard to even give it one star. The management at that time was horrible. I swore I would not make another purchase there, but it ended up that I was in a bind and went there again. I am happy to say that I am now glad that I did. Management has changed and they were more pleasant to deal with. Thank you Tim Brown for correcting a previous error and making it right. You and Ken are much easier to deal with. Plus you had what I needed in stock!
First of all they said they would call 30 minutes before they delivered my furniture, they didnt. Then I thought they would set it up, they didnt. Then the next day when I went to set it up, all the screws and bolts for the bed were missing. Ken, the assistant manager told me he would bring them to me. He didnt that day, so I called the next day. Once again he promised he would bring them, to this day they still havent brought them. I will not return to this store for anything else and dont recommend you do either. Obviously all they care about is the sale. Terrible customer service. Since my visit I bought a 1200 dollar leather sofa and a 600 dollar matching recliner from Value City Furniture. Way better service.
My mother (who is frail with terminal cancer) and my father who is 85 purchased a bedroom suite from American Freight. They paid over $2,000.00 for the bedroom suite which is extremely high for a low end furniture. In addition to the cost of the furniture they were required to pay $185.00 (IN CASH) yes cash only to have the furniture delivered. When the furniture was delivered the crew simple carried the furniture in the house and dropped in off. No unpacking, inspection or assembly. To add insult, the crew forgot the bed. Are you kidding me. My dad had to go pick up the bed himself or pay an additional delivery fee. My dad did pick up the bed as my parents could not afford an additional delivery fee and they had no recourse by paying cash. It is crystal clear why they require cash (No checks or Credit Cards) only for the delivery. After all this the bed did not have rails. When they called the store they were told that the rails were an option. Once again they paid.I spoke with the store manager (Will) who was very comfortable with the way my parents were treated.I would stay clear of this company.
I felt very uncomfortable the entire time I was there, which was not long at all; the salesman followed me around like a lost puppy dog. Upon entering the store, I was greeted, explained what I was looking for, and politely told him I would like to look around some. He never left my side and was trying to sell me furniture that I didn’t want. Overall, very uncomfortable with someone breathing down my neck (which, might I add, he really didn’t even talk much, this making it even more uncomfortable and awkward: I would sit down and test out a couch and he just stood there and watched me!) and was happy to get out of the store quickly and spend my money elsewhere!
Staff was very friendly and helped us make a decision on what furniture we wanted. Prices are unbeatable, we had looked at two other stores and we ended up coming back to American freight.Overall very satisfied !
We went in looking for living room furniture. What I like most is not being pressured into any purchases or a salesman standing/following you around while you are trying to look at the merchandise and make decisions. Everyone was very polite, let us know they were there if we needed any help. Store is clean, people are nice, would highly recommend it. Our next furniture purchase we plan on coming here first!
My husband looked at several furniture stores before we went shopping. He then brought me along to approve or tuned down the choices he found within our planned spending spree.Hailey worked with my husband then with the both of us. She was helpful as we looked at different pieces and she was real-not a pushy sales person. My husband was so impressed with her that we requested to work with her when we were ready to buy. Kudos to Haily for helping us.We also love the furniture we purchased and the bed is awesome comfy, All within our price range.
We purchased a couch a year ago from the store. We had a horrible experience with the initial manager at the time. At that point, I would never have went back. We had an issue with the couch that we bought and i called in fully expecting to have wasted my time and the money we spent. Initially we talked with Ken who listened to what happened and spoke with Tim, the manager, who advised us that not only were we were able to get the couch exchanged out, we were able to get a totally different one. Met with them when we exchanged out the couch and have decided to get another matching couch to the exchanged out one as well. A complete turn around from a year ago and i would highly recommend them to anyone!!
Great quality and service. Bought the groovy sectional from here. The staff was very friendly and helpful. The sectional is very comfortable and easy to clean which helps when you have a newborn. I will be shopping here again.
We went in looking for a cheap mattress for our son who is getting his first college apartment. The salesman showed us all the mattresses and started in the midway range and went down. He did not try to talk us into something expensive. We bought a mattress. They loaded it and we were out the door in 20 minutes. The store was clean and the workers were nice.
Amazing experience with Nick B! Super helpful and we are so stoked to try out our new memory foam mattress tonight 😁😁
Misty was very personable and friendly, helped me stay within my price range without needing an actual number and helped me pick out a new mattress for me and my wife! Excellent service!!! Thank you!!!
My wife and I bought a bedroom set a couple of weeks ago and we are very happy with our purchase. The gentlemen that helped us were very friendly and loaded everything into my truck for us. I would go there again for future purchases.
Nick was awesome in helping us get a couch for a great deal. been to two other furniture places today and no one has been as helpful as Nick at American Freight!
Great service friendly staff. Helped with furnishing our whole home and was very patient with our changing minds. Nice quality furniture.
I had a great experience, staff was very friendly and knowledgeable!! It took me two days to decide what I wanted. I was not pushed into buying anything that wasnt needed. Ken wrote up the paperwork and deleted it evrytime I changed my mind. Nothing but professionalism. I couldnt be happier with what we bought!
Ken and William are two great guys! My wife and I were in a situation where we were in desperate need of a mattress and a bunk bed! We searched everywhere in heath to try and get our needs met, then stumbled on to their store on Hebron rd. That same day we walked out with exactly what we were in need of and at a great price!!! I can’t thank you guys enough!!
Ken is an absolute pleasure to work with. He was prompt and very professional. He helped us with all our questions and provided us with our purchase quickly. I will purchase my furniture here in the future.
First thing the guy who helped us had alcohol on his breath...should have walked out then! But I needed new mattress set...I showed him a pic of euro top mattress set from online ad...what he took down from pileup was not a euro top!! Tryed anyway...you could feel every spring in it poking as I layed on it!! Looking at others I found a model set up that was pretty comfy...but as Im checking it...the metal frame was protruding all around!! Yeah...that prob wont last very long!! Looking at dressers they were made very cheaply! Went Furniture Depot down the street...better quality for sure and found a set...I loved!!
Fist time buyer and had a wonderful experience told Mike what we were looking for he showed it to us was in stock was able to deliver today (delivery man Bill was great) easy to put together very reasonable priced and could not of had a better experience love this place.
Fast, easy, very friendly, awesome experience! Super excited for our new loveseat! Steal of a price too!! Highly recommend American Freight at the Heath location!!
The sales man was very friendly and helpful. Saved me time and helped my mom. Would recommend to my friends
Tim the manager was great. Our family encountered an emergency and needed items including a matress. Tim was able to work with my finances, and we walked out with more than just a mattress. Tim would one on one with me, listened, and then suggested viable options for my wallet. I will recommend AFFM to friends and family.Thank you
Very friendly, very kind, very polite, and very helpful. They helped me find what I was looking for very fast and in a good polite manner. very pleasant but they give you room to look around and help my a decisions. prices were really reasonable and I would highly recommend them.
American freight is a wonderful place I have always got all my furniture here never had a problem the customer service is wonderful and I will always come back.Will help me with service and he did great!
Staff was very friendly and helpful, yet not pushy. Furniture was VERY comfortable and a great price. Same day delivery. What more could I ask for!!We are repeat customers :)
I think of myself as frugal and efficient. I do not like to waste time. So I was not looking forward to shopping for a new sofa, after the granddaughter moved out and took our old sofa with her. I Googled furniture stores near me and then found myself looking at sofas and loveseats on the AMERICAN FREIGHT website. An hour later I was meeting Tim and Ken in the store. It took my wife and I about 10 minutes to decide on the PUFF MUSK SOFA AND LOVESEAT.Tim scheduled delivery for later that afternoon. The delivery guy and gal called before they came, and completely set up the furniture in the family room from its factory wrapping. These guys were as personable as Tim and Ken.Now that weve had the sofa and loveseat for a few hours, I must say we really LOVE it. It is so comfortable to sit on, and although soft, the seat cushions are firm enough that it is not hard to get up from (as is the case with so many sofas). I am looking forward to my first nap! When my current recliner gives out, I will be replacing it with the matching one from AMERICAN FREIGHT.
Nick is 5 stars in our book. Went to 2 other stores and none were as helpful as this young man. Great experience. Thanks Nick!!
When I purchased my furniture I was given the wrong stuff but the store manager did make up for that. I have had my furniture for One year and 2 months and its JUNK....the arms, all the wood has fallen out so if u push down on it there is a deep indent so that means if the wrong person pushes on my arms of my sofa and love seat there will be a hole. The store says there is nothing they can because its been over a year. REALLY a year and two months. I spend almost 1,000 and nothing they can do. I WILL NEVER SHOP THERE AGAIN AND WILL NEVER RECOMMEND THIS PLACE TO ANYONE, EVER. THIS IS A RIP OFF IF YOU ASK ME.
I had bought a couch on the spot and it took them an hour to take the couch to the truck. I had also bought a lap that they had over charge me for because the people where so poorly trained they did even know how to find it on the computer. When I had got everything home one the feet to the couch the screw was striped out.
Had an amazing purchase here with Ken. We needed to find the perfect kitchen table and with his help weve bought it! Affordable and great customer service.
They were very helpful and friendly. They answered all of my questions and were very knowledgeable with everything they were selling. If you are needing new Furniture or new Beds at a very reasonable price you should stop in and check these guys out.
Terrible quality furniture. I will NEVER buy there again. My couch has protruding staples EVERYWHERE! I cant reach for my phone or remote with my hand anymore if its fallen between the cushions because it cuts me literally cuts me everytime! Not safe to have around children! I wouldnt recommend this couch to a friend if it meant getting a free couch from somewhere that knows how to make them. No wonder they dont accept returns even if its the same day, absolute garbage.
I went into the store to get furniture with my parents and everything was amazing. Ken was super helpful and very nice. If you ever need help with anything, ask Ken he is the one to get the job done!
Timothy and Kenneth were very helpful picking out furniture and putting together a package to fit our needs and our budget. Will definitely do business here again.Thank you!
!!AVOID AT ALL COSTS!!EDIT EDIT: THEY DROPPED OFF A NEW COUCH AND IT WAS BROKEN TOO!!! WAITING FOR A THIRD REPLACEMENT!! They left my old broken couch that was supposed be replaced but the replacement is broken, on the porch where it can be stolen or rained on and i had to call a friend to help come move it back in the house..EDIT: COUCH RECIEVED AND THE ARM IS BROKEN !!!GETTING IT REPLACED AS SOON AS THEY CAN.Ordered a couch weeks ago for it to be delivered july 15th, i talked to them and made it very apparent this day was the only day i can receive it, we discussed how it would be delivered, when and how much delivery would be.I have been waiting around all day on my 1 day off in like 2 weeks for it to be here to finally call and them tell me they market it as pick up on accident.Been waiting since early morning and now 10 hours later it is still not here.Will update review when couch is delivered in good condition.Very disappointed...Thanks tiffany..
We just purchased a sectional from there today. Will was very friendly and delivery was quicker than expected. We are completely happy with our purchase and service we received!
Staff was great and very help full great place to buy affordable furniture
We worked with Misti. She was very helpful with our purchase and delivery process after. I would highly recommend!!
Just bought a mattress and of course couldnt get it upstairs. Called and they said bring it back. They tried to do everything they could before I just decided to upgrade to a king. They were so helpful!! K highly recommend this store!!
Will was awesome! Didn’t rush us to make a decision and was well informed of his products. Thank you!
Ken was awesome! He and his staff bent over backwards to help us get a hard to find item. We drove an hour and a half to get there and I’d do it again!
Wonderful customer service, great prices, fast and friendly!
Good selection and awesome employees that arent pushy about selling things I didnt need or want. Misty and Will answered every question I had along the way. Even the stupid ones.
My salesman Nick was amazing and helpful and very snazzily dressed.
Got a great Coffe Table and End table set! Great Service!
This location is amazing! The staff is very customer service friendly and are willing to help. I worked with Devon and would recommend this location to all my friends and family.
Great costumer service
Love the Free Layaway! So happy to be paying a little each week until we can pick it up for our new house on May 1st!
I was waited on promptly and informed they would have to order my mattress due to it being out of stock. The members of the staff were very nice.
Still waiting for my full size mattress that had to be specially ordered. I was quoted two weeks. Asked for an update on April 3rd and still waiting for a report!
Ken was a great help in buying my first mattress. He made the experience easy and painless.
The man working was.nice and helpful. TheFurniture is okay
They were very nice and helpful we got a nice mattress and lamps thanks
Great prices, nice selection of furniture and the staff is outstanding!
Helped a friend pick a great couch out! Quick and easy.....and they delivered it before we made it home from shopping today!
Susan was very helpful with my purchase. Made the whole process painless. Thanks Susan for all your help.
This place is awesome! Ken did a fantastic job getting me everything I needed for my first place. I will recommend American freight to everyone!
This store has it all. The sales team helped me out tremendously. Ill definitely come back for more.
Nick is the BEST! Wonderful experience at this store. I would definitely recommend this store!!!
Will was good to my husband helping him get our kids our two bed sets we needed 😊
Nick was very helpful, kind and nice selection at a decent price !
Mid to very low quality merchandise, aggressive sales staff. They usually have a a large quantity of merchandise available in stock. Be careful to inspect what you are buying, look for damages.
Very friendly service and was able to pick up the same time.
We had a very good experience and Brad was a very excellent salesman. Highly recommend American Frieght!
Nick was so wonderful and helpful and I will definitely recommend you to family and friends and I will be back
Great experience. Came down for a mattress and box spring and was in and out in 10 minutes. Very helpful.
Will was extremely helpful and not pushy at all. Answered all questions and gave us a deal on our couches.
Had a great experience at a.f. today. Ken was friendly and attentive. And i got a great deal
Good deals and very helpful lots of items to choose from.
Always get awesome deals. Almost my entire house is furnished from there.
Will was fantastic. Got me what i needed. Painless process. Great people.
Excellent customer service great prices
Ken was very helpful and Im pretty sure my wife will be dreaming of him tonight!
Timothy and Kenneth were great. Found what we were looking for and price we liked. Will definitely be back to this location.
William and Ken were so helpful and enjoyable. Nice, knowledgeable . Took the stress out of furniture shopping .
We recently bought some furniture in heath ohio..Very satisfied with the customer service an awesome deals..Thank you Ken and William marshall
Misty was great to work with and helping me with my mother in law.
Amazing deals, definitely the place for furniture on a budget great salesman talk to William!
Super helpful! They work with you. Fast delivery! Great prices!
Ken did an amazing job helping me and giving me a great price.
Will was very helpful in finding the perfect couch. Very nice place & helpful workers!
Terrible customer service, the sales associate there lies and rips people off. I do not recommend.
Great staff. Good prices. Fast service.
Very friendly and helpful people. Have lots of stuff to choose from and very reasonable on prices
Marcel is the man with master plan. Sells more furniture than Tarzan. Chills harder than the ac fan
Great price on my bed and friendly employees helped me get a nice bed
Our whole house is from American freight in Heath Ohio they are awesome !!!!!thank you American freight
Speedy friendly service. Same day delivery. And by far the best deal in town.
Great service! Worked with me to get the best deal. Thank You!
Associates were super helpful and we were able to get what we needed 😊
Found a very nice couch for a reasonable price. Would highly recommend!
Great customer service was great, Will was a great assistant!
Cheap made but charge a fortune.
Great place will be back again I recommend to come here for hour furniture or anything
The employees where very polite and helpful. I would recommend American Freight to friends and family.
Awesome fast service! Very friendly knowledgeable staff! Very satisfied.
Had a good experience shopping at heath store for a new mattress
Buying a queen size bed. Awesome service here and great deals!!
You guys are awesome. Tim and ken are awesome people in heath. Thanks for all your help!
Just popped in to find a small side table. Guys were great and carried to my car.
Awesome service! We got exactly what we wanted completely seamlessly!!
I enjoyed my experience got what I wanted at a single moms price thank you
Awesome guys very friendly and helpful.
Will was great! Love the new couch!
OMG, I can’t get passed the LOUD commercial to think straight. MUTE, MUTE, MUTE. Soooo Annoying. 🙏
Great experience, gives milatary discount! Very friendly
Great place to get name brand stuff reasonable
Great store great prices... Friendly service!!!
Very accommodating and could take furniture right away.
Great service very helpful and efficient i will return
Everyone was very polite, very helpful, & great quality.
Fast and courteous service and a great price!
Very nice people that work there.
Good service.
Very helpful staff and good selection.
Very good service and prices!!
Very helpful. Great prices!
Great prices. Great service.
Chris was awesome and very helpful.
Thank you Susan for all your help!!
William and Ken are awesome!
William and ken are the best ever
William was extremely helpful!
Fast friendly service
I bought a mattress
Easy and fast experience.
Great customer service
The staff was great
Great service!
I Love lamp
Nice furniture.
American freight is the best store to go to.
Total reviews rating 4.5
153 Reviews for American Freight Furniture, Mattress, Appliance 2023:
Review №1
2022-05-15Amazing customer service! Very quick and Nick was beyond helpful. Definitely going back and would recommend others to come here to the heath store.
Review №2
2022-07-18I went to American Freight yesterday I end up buying the new bedroom set a washer dryer and two chairs for the Vitamin they have excellent prices paperwork with me I will come back here any time I traveled 22 miles to get here and I its worth the travel
Review №3
2022-07-08Great staff and clean store got a living room set from there and would definitely recommend
Review №4
2022-07-15Nice customer service. Good quality items. Will definably return again.
Review №5
2022-04-24Wonderful buying experience! Great customer service! Definitely coming back to buy more!
Review №6
2022-03-30Very good customer service and same day delivery AWESOME! Prices were great too!
Review №7
2021-07-26Service is amazing same day delivery and low prices! Very satisfied with the business and employees ❤️
Review №8
2022-03-17Both employees were very friendly and knowledgeable. They were not pushy to make a sale. Clean store.
Review №9
2021-10-21I made it a point to get off work early so that I could go to American freight and hopefully purchase a couch and new queen bed set. I knew pretty quickly after walking in the door that customer service was not high on their priority list. The first employee I encountered was an incredibly rude woman who looked up, never spoke to me, rolled her eyes and proceeded to do whatever it was she was doing on her cell phone. Another man came out and asked me if I had any questions then walked away while I was in midsentence. I attempted to ask about financing his response was you need a checking account we can take 50 bucks out of when you get paid then once again walked away before I could ask for more details. As badly as I wanted to purchase a couch and new bed set I could not see giving my hard-working money to these people who could care less about me being in their store. If I could give this place zero Stars I would, not that I think that they would care but they lost a sale. I would not recommend this place to anyone ever unless of course you have no questions , you like to be treated like you dont matter and have to chase down people for help.
Review №10
2020-11-15Nick was amazing to us, patient with our switching up choices all throughout the store lmao... He was multi-tasking with 3 or 4 of us customers and being completely professional and kind the whole time. I bought my bed here in February, my partner is buying 2 beds now... Completely worth coming here!