American Chimney Sweep and Masonry in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
Site: http://www.amchimney.com/
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:8AM–4PM
- Friday:8AM–4PM
- Saturday:Closed
- Sunday:Closed
We had the American chimney team order and install a Regency fireplace insert recently. The experience was a very positive one all the way from our initial discussions with Clay, the owner, to Hannah the scheduler, and Jeff, Tim, and Tom the installers. The unit arrived a month ahead of promise and was installed very professionally and without a glitch in less than 5 hours. When the installers walked out the door we were enjoying a cozy gas fire just in time for the cold spell we have been experiencing in February. The Regency Fireplace insert they installed is an EXCELLENT quality unit. Thanks Clay and team!Ken S.
Was told we would get a quote for chimney repair. Have called three times and they keep saying “That’s odd we will have the technician reach out to you.” And then, they don’t. Now every time I call I get Hannah’s voicemail but her mailbox is full so I can’t leave a message.EDIT: Company did reach back out to me finally to let me know illness had been going on within the company.
Very pleased. I had a chimney cleaning/inspection and Tim was my technician, and I would recommend him to anyone I know. He was very thorough and very patient with all my questions. It’s great to have a professional that is genuine and passionate about their craft.There was zero mess left behind.Thank You, Tim and American Chimney
Service man (Tim) was excellent. Great communication and detail oriented. Explained everything regarding the inspection. And cleaned up his work area. One of the best service experiences I have had in a long time.Would definitely recommend this company!
Tim at American Chimney did a fantastic job both on inspecting our chimney and replacing panels in our fireplace. He went above and beyond to keep us informed about the timing and the repair and was transparent about when materials might be available. On the day of, he even blew the leaves in our back yard that had gotten dusty from cutting the new fireplace panels. He was conscientious and efficient and I would highly recommend them again.
The representative, Tim, was extremely courteous and professional. He took time to explain exactly what he was doing, and offered me several options on how to fix an issue with our fireplace. Thank you, we will definitely use your services in the future.
In a word: AMAZING! The company responded to the initial request request ready and we were scheduled for cleaning. Pricing is competitive, but I feel like I got a good deal. The technician, Elliot, was wonderful! He was punctual, professional, efficient, and nice! He even made sure I was able to ask all my questions without making me feel any time constraints. Definitely 5 star worthy service! Highly recommended, and we will be going back to them for annual cleaning and upkeep. You should book them, you wont be sorry.
We have used American Chimney for many years. They have provided great service and work. For the last couple cleanings, we have had Tim. He is very friendly, well spoken, explains the work he needs to do and any recommendations clearly, and works quickly and efficiently. Thank you!
Very professional and very informative on issues as well as solutions. Came in and inspected our fireplaces and let us know what we needed to be done to make them functional. Would definitely recommend.
I had originally called to have two chimneys cleaned and inspected. Tim and Chris inspected both fireplaces and found a major hazard! They both took time to completely explain the problem, offered possible solutions, and made sure my house was safe before they left. 10 out of 10 would use again especially if these amazing techs are doing the job!
Tim was very professional and friendly. He explained everything very well and did a great job! We had additional repairs suggested and he took pictures to better explain- I also liked he was not pushy about further sales but explained why they would be a good idea.
I think they did a wonderful job, very helpful and kind with every interaction! I would recommend American Chimney Sweep to everyone. We moved to a home with a non functional fireplace and the folks at American Chimney Sweep fixed her up beautifully. We have never had a fireplace before ND the knowledgeable crew told us everything we need to know! Thanks guys!!!
Tim left us feeling like our chimney was in good, professional hands, and he was very friendly to boot. Highly recommended.
Tim was great. Got our fireplace back online, explained what was going on and was very professional. Will definitely use again
I asked for a chimney cap to stop the rain water from soaking through the chimney into my abutting wall. I was offered hundreds of dollars in water inspections. I wrote back asking for a chimney cap and havent heard back in over 10 days.
We were very pleased with Tim and the services he provided. Tim was extremely professional and demonstrated great knowledge to help us make the best decision for our home.
Chris, the technician that came today was very helpful and informative about our fireplace and provided recommendations that could help us get the best use and longevityout of our fireplace. Definitely recommend American Chimney for honest and professional work.
Tim was exceptional during my chimney cleaning and inspection. He thoroughly explained the process and what he was looking for during the inspection. I would recommend American Chimney Sweeps to anyone who is looking to have their chimney serviced!
Tim was very friendly and extremely professional. Got the job done earlier than expected and high quality work. Great Experience!
I called them first because they are located on the same side of town. I expected to wait a few weeks for an appointment, I expected that they might be late for the appointment as sometimes is the case when hiring a serviceman. I didnt expect them to show up without the equipment needed to sweep my chimney and to perform the level 1 inspection. I also didnt expect to be blown off when promised a same day Friday evening text to confirm a first thing Saturday morning appointment to get the job done. Oh well, I guess Ill have to look elsewhere, because now I cannot trust the work or the process.
We have a fireplace insert and wanted to use it during the recent cold snap. The first fire I built filled the house with smoke and was a disaster! I called American Chimney and they were able to come out and inspect our fireplace within two days. Tim was the technician. He did a great job of inspecting and cleaning the fireplace and insert. But most importantly he educated me on how to most effectively, and safely, build a safe and effective fire. He told me that if I still had smoke problems to call him on his cell and he would come out the next day (a Saturday) and build a fire himself and stay there util he determined what the problem was! I followed his instructions and we have had nice fires, without any smoke issues, every day since then. Great service, very knowledgeable, courteous and professional in every way. I highly recommend this business!!
Tim and Jason were very professional and did great work. Treated me with respect and gave many details of everything they were doing and all options. Thanks!
We had a good experience. Our service guy, Tim, was great. He was professional and took the time to answer all of our questions. We had our chimney inspected and cleaned.
Tim was extremely professional, thorough and knowledgeable. He made sure that we knew what was going on the entire time. He took the time to explain what he was doing and made sure that we were satisfied with his services.
Tim was super knowledgeable, and explained the ins and out of what he was doing and the best way to get the job done. He was really passionate about doing great work and making sure we were satisfied with the service.
Tim was very friendly and professional!! He explained everything thoroughly, was detailed in his work, and clearly knowledgeable. Very trustworthy and responsive. Would recommend to anyone!
Tim + Chris were great to work with and very professional! We had the works done on our chimney. They were quick to respond, very knowledgable, realistic, and were able to come out in a timely fashion. The cost seems high but American Chimneys quote met the market rate. Safety isnt something to slack on and would highly recommend making chimney maintenance and repair a priority!
Reliable, trustworthy and did a fabulous job! Our chimney was in need of a really good cleaning and trying to find a reputable company wasnt easy. Our neighbor recommended American Chimney, they were able to come out quickly and clean and inspect our chimney. We were concerned about issues we were having and Tim used a camera and inspected everything then did a fabulous job explaining what he recommended we do to fix it without trying to oversell us. Tim also did a fabulous job cleaning the chimney, he was professional and cleaned up all the mess before leaving. We will be using them in the future and also recommending them to friends and family.
I requested American Chimney come out to quote me a price to rebuild the firebox in my house. The previous owners neglected the fireplace to the point where it was unusable.First, the representative was on time, clean, polite and knowledgeable. He evaluated the situation and explained what they would do and the cost. The quote was very fair for the amount of work needed (I did a little research beforehand). I put a deposit down and asked them to do the job.The downside is it took them about 3 months to get out to my house to do the work (I was 21st in line). However, it was well worth the wait. The masons came out on time. They were respectful, efficient and clean. I was able to work from home with no disturbance while they worked!Finally, after they were done, they explained everything they did thoroughly and answered all of my questions. I highly recommend this company and will use them again the next time I am in need of chimney service. Thanks guys!
American Chimney was very professional and great with which to work. I would recommend them. They called as a reminder the day before, called when they were about 30 minutes out, showed up on time and were quick and thorough. Tim & Chris did a great job
Tim our service technician arrived on time and ready to work. He was very friendly, polite and efficient. I appreciated that he laid down tarps on floors and area rug to contain any dirt. He completed cleaning of our chimney pipe, which American Chimney originally installed, quickly and thoroughly and even did check of our chimney. We will definitely call American chimney for all our future chimney needs.
Ive used American Chimney for personal use and have recommended them to clients as well. They always are honest in evaluating the work necessary to be done. They show up on time, they get the job done right the first time and their communication and customer service is top notch. Ive known Clay Lamb for some years now, they run a great company and I will continue to support their work on my personal home, as well as, referrals to clients!
I have dealt with American Chimney in the past with cleanings and with a partial chimney rebuild. Their staff has a great deal of knowledge and attention to detail. They are always friendly, professional, and are honest about what you need and what you don’t. Always happy with their level of service!
From start to finish, American Chimney is an excellent company to do business with. We had mold and water leakage in our attic caused by a shoddy rebuild/flashing job completd by another company last year. Riley made sure scheduling was easy and fast. Dave and Joey came to our home to assess the damage. Both were professional, polite and willing to answer lots of questions, and provided a detailed plan to correct the issues.We found this company while researching chimney rebuilds for historic homes. Had we contracted this company first, we would not be spending more time and money now. Clay - the owner - is an expert, and has put together a knowledgeable, dependable team that reflects his respect for masonry work.
Tim, the chimney tech was extremely knowledgeable, thorough, professional and so helpful! Very pleased and happy with him and the company he represents!
We had some moisture issues with our chimney so I got online to look for a highly rated company and found Americans Chimney! I scheduled my appointment via email and got a response within ten minutes. Jeff came on time and worked quickly to assess the problems. He was very polite and very happy to answer any questions we had. We received an estimate for repairs a few hours later via email. Very happy with this company.
I just had Tim from American Chimney come out and do a Level 2 inspection of my fireplace and chimney. He was very professional and conscientious. He did an excellent job cleaning them and repaired a small crack in my firebrick. Extremely polite and helpful. I highly recommend American Chimney for your cleaning, inspections and repairs!
I received an inspection from Tim. He was very helpful in understanding my fireplace and what could be done to make it operable. I am excited to get in working to use during the winter!
I have been dealing with American Chimney for the past 25 years.Their Service is 2nd to none, always professional, on time, with great employees.Tim was just here for our Chimney Inspection/Cleaning before we start burning our wood for 2019.Everything good.Thanks American Chimney for another great job..
Tim came out for a chimney inspection for a real estate sale. Not only was he on time, but was professional and friendly; he explained the repairs that needed to be made and had the job done in no time. We are very pleased with the service we received and would highly recommend American Chimney to anyone needing chimney or masonry work!
It has been a pleasure working with American Chimney. We were able to get a timely appointment and our service specialist was very helpful. Our serviceman Tim was amazing and kept everything extremely clean. He was very timely and cretinous. It was a pleasure to have him in our home. Thanks American Chimney for making this process seamless.
I needed my fireplace cleaned and inspected. The serviceman, Tim B., was prompt, professional and friendly. He answered all of my questions and explained everything he was doing. He cleaned everything up and gave me post cleaning instructions, as well as tips for having a safe fire and how to diminish the smoke I sometimes get when lighting a fire. He found a few minor repairs that are needed, one of which he fixed on the spot. I highly recommend American Chimney and specifically Tim B.
Tim conducted my chimney inspection this morning. His thoroughness and professionalism are Top Drawer. He explained everything to me as he did the inspection, showed me the video as he reviewed the condition of the chimney. He found cracks and evidence of a prior chimney fire and I could see them as he found them. Outstandingly credible customer service provided. Tim is also very personable as he does the work and explains the outcomes of the inspection in a clear and concise manner. He will provide me with an estimate to do the repair work w/i 3 business days. I will call my insurance company today and forward the detailed report and picture he provided. Paul Lohr
Our service man, Tim, arrived on time and ready to work. He was very friendly, polite and efficient. I appreciate that he laid down tarps on my light colored carpet to contain any dirt. He completed the job quickly and informed us of what he found and made recommendations for the proper upkeep of our chimney box. We will definitely call American chimney for our future needs.
Our service person was Matt Kenton. Matt was very thorough and took his time making sure everything was right. He even went above and beyond trying to figure out a problem with the fireplace smoke getting pulled back into the house. We will definitely call American Chimney again the next time we have issues with the fireplace or schedule a cleaning. Very good work.
We had American Chimney Sweep and Masonry out to our home to inspect our fireplace and chimney. The office was responsive to our calls and the technicians were right on time when they came to the house. Everything they did was thoroughly explained and the job was left cleaner than when they came. Great company!
During the recent onslaught of heavy rains, I noticed that an old, unused chimney stack on the east side of my house has started to leak - badly. I called American Chimney for a consultation, and they scheduled me right away. Tim and Eric came out and were extremely fast, helpful, thorough and knowledgeable. They were able to provide me with recommendations with a focus on reducing the long-term cost of upkeep of any repairs I do. I cant recommend them enough.
We have been using American Chimney since we moved into our house almost 20 years ago. They have cleaned the chimney regularly, fixed some masonry issues at the top, installed a bird-proof chimney cap, and most recently replaced a cracked tile. Everyone is courteous, professional, and does a great job. We have never been disappointed in their service or results!
This is the way SERVICE should be. I called for an appointment and a date was set, the representative for American Chimney explained exactly what they would do to clean and light/repair my gas fire logs and the price. They showed up timely, and did exactly what was promised. Best service and I highly recommend them! Very dependable and personable.
Just had American Chimney do a clean and Level 2 inspection. A quality job well done! Ive always used American Chimney. Theyre very thorough. And their personnel are very friendly and personable. They did a great job on my new chimney crown 5 years ago, too!!
Matt and the team at American Chimney were great. We had a 5 day job on a 45 ft chimney, inserting 2 liners and putting a custom cap on. They provided us ETAs when they were headed our way, updated us 2x each day on the project status, fielded our questions, and maintained a clean, safe job site. Hannah and Dan back at the office kept us apprised as well and were always polite and professional.Because of the height of our chimney, several companies turned us down. Not only did American Chimney take the job, the owner (Clay), prior to our signing a contract, fielded our many questions without pressure. Im super impressed.
Tim just came to our house. He is super nice and professional. My husband and I have been using American Chimney for years. Its a great company and I would highly recommend them for your needs!
Tim was a super solid professional - great communication, great attitude, expert cleaning, efficient, thorough, and offered advice on future care. This company is now my mainstay chimney service .
Great service. I was given precise timing as to when they were coming out, plenty of notice and communication. The gentlemen that came to inspect my chimneys were professional, knew what they were doing and honest. I had video/pictures of my chimneys and knew what to expect after the visit. Will be using them again in the future and would recommend to anyone!!
Matt from American Chimney showed up on time and completed the work with no problem. He and his assistant were professional and did a wonderful job. They cleaned my dryer vent (which was on my roof!) and installed a remote for my gas fireplace. No mess and everything is working perfectly!
I just had American Chimney Sweep come in to service my chimney. They were on time and provided a courtesy call to let me know they were on their way. They took care of the space around my fireplace and were efficient in their process. Tim and his elf ;) were very friendly and knowledgeable. I would recommend.
I hired American Chimney to inspect/clean my chimney and also address an inoperable damper. Matt came out two weeks ago and completed the inspection but needed to order a new damper. Subsequently, Matt came today and installed a new rotary damper.On both visits, Matt was very friendly and professional. He was knowledgeable and informative and took the time to explain what he was doing.I highly recommend Matt and American Chimney and will definitely hire them again.
Tim came out today to inspect and clean our chimney. He discovered a large (and expensive) issue and provided exceptional information, advice and outstanding service. He helped me map out a plan to get the issue resolved and provided great information about other possible fireplace options. I could not have been more pleased with the service call. Thank you!
Just have to say that Tim and his crew from American Chimney did an excellent job replacing our chimney crown and liner. They are efficient, friendly, customer centered, and neat. The repairs were done swiftly - and in the inclement weather of the dead of winter! Definitely will do business with American Chimney in the future.
I needed to have an evaluation completed on my chimney due to concerns it was leaking and causing water damage. Tim was quick and extremely professional. AE Chimney was easy to deal with from the time I first called through the actual appointment. I felt like Tims recommendations were spot-on, and he did a great job of explaining what steps I needed to take next. I would definitely recommend AE to friends and family.
I was very impressed with the easy of scheduling for an appointment online, as well as how prompt and courteous their staff was communicating with me. Through the email communication I received a detailed report outlining every aspect of the services that would be provided as well as a price for the service. Matt was the technician who serviced and cleaned our gas and wood burning fireplaces. He was extremely friendly, knowledgeable, and professional He recommended some safety features and updates for our gas fireplace, but ensured me that it would work just fine without these updates. I am very happy with my experience and will use American Chimney again in the future.
I called these guys for a second opinion regarding my fireplace. Tim and Rob came out for an inspection to determine if there were any issues. They were more than thorough and respectful of my property and very detailed in the explanations. They exceeded my expectations and Ill definitely call them again.
My son is in the process of purchasing his first home; after the home inspection showed possible issues with the fireplace he called American Chimney to have a full inspection and chimney sweep. Tim met me at the house (my son was unable to attend due to work obligations) and walked me through the inspection explaining exactly what were the issues and what items needed attention. He then spoke with my son on the phone! To me, that is above and beyond great service. The report and photos were then emailed later that day. Great service, thorough inspection and great customer service!
Thank you, Tim, for educating me on the possible uses for our historic fireplace. Ed and I are wishing to turn it into a cozy centerpiece for our grandchildren to enjoy. We want it working again. You have given us a lot to think about. We look forward to visiting American Chimney’s showroom. And by the way, I was surprised to see the amount of dirt that came out of the chimney when you opened it up, but happy to see how clean the area was when you left. It was nice meeting you.
We were very pleased with the experience we had with American Chimney. They were very thorough from the scheduling, confirmation of the appointment to the actual service of inspecting and cleaning our chimneys. The technician was prompt, very respectful of our home and explained everything that he did during his service call. I would definitely use them again and would recommend them to others.
I contacted American Chimney based on online reviews after a no show from another company that had been recommended to me. I wish I had read the reviews and contacted American Chimney first. They are so professional and Tim who came out was wonderful. He thoroughly explained what he saw was going on along with pictures that he had taken. I would contact this company first and save yourself a whole lot of frustration.
Tim was thorough in explaining what he was doing with each step. He was open to any questions we had and left our family room cleaner than when he arrived.
Tim, our technician, did a great job keeping our home clean while cleaning a messy chimney and fireplace insert! He was knowledgeable, provided insight about some insert parts needing replacement, and providing efficient, outstanding cleaning services. Thank you!
We have used American Chimney for years. We have been extremely satisfied. We have recommended their services to family members and friends. They are very honest about what services are necessary and appropriate. Years ago, based on their service history they were able to assist us in filing and resolving an insurance claim. We wouldnt consider using anyone else.
We just had Josh here for a routine cleaning and in the process found a serious problem. As weve experienced with American Chimney over all the years weve had them come out, he was extremely careful to not get anything in the house dirty as he cleaned the chimney. Since they also always do a thorough inspection of the chimney with a camera, he was able to find a serious hole that developed which could have led to a disastrous fire. He was professional and courteous. I highly recommend American Chimney. They know what they are doing, and in the event you have an unknown problem, they can actually save your home or your life. Call them!Fast forward a few weeks to the point when we decided to have American Chimney install a wood stove insert. Lexi and David were so patient with us as we went through the process of deciding what route to go and which insert to get. And then when it came time to so the installation David, Zac and the the others (whose names I am forgetting!) were once again courteous and professional. This is a crew of experts that are pleasant to have in your home while they do the work. We cant recommend them enough.
Tim was very professional, efficient, and polite on our cleaning and inspection. He made no nonsense recommendations on getting our chimney back in shape. Very pleased with the service.
Great experience start to finish! Very friendly guys came and thoroughly cleaned out the chimney for our new home before we start using it for the winter. Very knowledgeable and gave me a few great tips for extending the life of the chimney as well as how to get the best draw for our fires. Definitely using them again next year as well!
Great experience! We moved into a previously owned house and the fireplace had a very strong odor. The technician was on time, very polite, extremely knowledgable and he did excellent work. Odor is gone! Our chimney is clean. Very professional job and very, very clean!!
Joey was Friendly, professional and knowledgeable about our chimney and fireplace needs and concerns. He performed the necessary work and answered all of our questions. Joey also followed the Covid face covering and social distancing while working in our house today. We were very satisfied.
Used American Chimney Sweep for the first time this year. Had lost the contact information to our previous chimney sweeping company. Found their information on the web. Office staff was friendly and informative... they call a day ahead to reminded me of them stopping out, then 30 minutes before the service call. Our technician was Matt, who was professional and friendly... he was in and out in less than 45 minutes, including his time spent explaining the condition of the my chimney and me writing the check for the services rendered. My previous service company did not discuss the condition of our chimney, which is 25 years old. They also have advance scheduling, where they will call me next year at this time to see if I need the service. I would highly recommend this company. Excellent service. Jay Minser
American Chimney did a great job fixing the chimney on my four family rental property. They seem to be quite busy so it took awhile to get the job completed, but they told me this from the beginning. They kept me appraised of the schedule and timing. I would recommend American Chimney.
Tim was here today to check on our fireplace. Very helpful and respectful. He explained the problem and showed me how to make sure this didnt happen again. He also gave me tips on how to start the fire.This was the second time we used American Chimney and would recommend their service.
Tim showed up today and explained in detail what needed to be done to our gas insert. He explained that another person with the skills from their company should be the one to perform the service, he apologized and we will reschedule. Appreciate that he was honest and wanted to make sure we got the right service for our situation - very much appreciated!
We just had our chimney cleaned today and are very satisfied with the whole process! From my initial phone call to compare prices to the scheduling to the work everything was handled with a great deal of professionalism. American Chimney has earned my repeat business and I would strongly recommend them to anyone who is looking for chimney cleaning serves.
Tim was very knowledgeable, kind and courteous! We enjoyed visiting with him. He did a fantastic job with our chimney cleaning! Very clean around the area as well. He was very mindful of that. Thanks so much Tim!
We had our chimney inspected and cleaned today and the gentleman who came was very professional and did a thorough job. He had bad news to deliver, as our chimney needs extensive repairs, but was able to offer advice with how to proceed. American Chimney exceeded my expectations, and we will certainly use them again!
Fairly recent user of chimney, and I had not had it or my dryer vent cleaned before, so was not sure what to expect. Dan, the American Chimney tech, was on time, organized, explained what he was doing and what he was looking for, efficient and very thorough. The equipment impressed me as being well designed and compact. Dan went out of his way to connect my dryer hose to the vent properly (it had shaken loose). I would highly recommend this company.
A great experience!! The chimney sweeper showed up on time, was extremely pleasant, and obviously had years of experience. Once he was finished with the job, I couldn’t even tell anyone had been there except now I know the chimney is clean and it’s safe to use the fireplace now. I highly recommend.
My wife and I worked with Elliot Johnson At American Chimney Sweet and had a VERY positive experience! Elliot was friendly, knowledgeable and extremely helpful! When we decide to take next steps with our chimney well certainly be reaching out to Elliot at American Chimney Sweep!
When we got our house in November of this past year, American Chimney was able to come out in a few weeks as opposed to the other companies, which had over a two month wait! The service man Frank that helped us was very professional, polite, and did a great job cleaning up after himself. He answered all of our many questions, and even helped us to look at the chimney cam with him and explained what we were seeing. Overall I would highly recommend this company to anyone looking for a chimney cleaning, inspection, or replacement!
Jeff came and serviced two gas fireplaces. The fireplaces look great after not being in use for two years and he was super helpful showing me how to operate them. Thanks Jeff!!
Tim was the tech who came to our house. He was super friendly and very professional. He was articulate and thorough in his explanation of the work needed to be done. He was top-notch!
American Chimney did a great job rebuilding the top 14 rows of our brick chimney. I was not optimistic that they could find a good match on the brick, but David did a great job on that. The crew was very professional, timely and showed great craftsmanship in rebuilding the chimney. I would highly recommend this company.
American Chimney was great to do business with. We had them come out to do an estimate on our chimney. They were competitively priced, on time and easy to work with. Definitely recommend!
We were interested to see if we could convert our existing gas fireplace into wood-burning so I set up a free in-home consultation as advertised on their website with Alexia who was responsive and professional. Alexia emailed me in advance to let me know that the gentlemen coming out to our house would most likely have to perform a video inspection of our chimney to make sure our current liner is up to code. She also informed me in advance that the cost for this service would be $95. I was fine with the charges for this service if it needed to be done and appreciated the advance notice.Dan arrived on time for the appointment. He was friendly and professional; however, upon simply looking at our fireplace, he determined that it could not be converted to wood-burning and there was no need to do a video inspection. He then presented me with a $35 bill for what was supposed to be a free consultation. When I asked about the free in-home consultation on their website and questioned him, he acted like he didnt know anything about it. Very disappointed in the inconsistencies of their service.**UPDATE** - Just days after posting my initial review I received a call from Alexia who was very apologetic about the misunderstanding and seem to genuinely appreciate the customer feedback. They ended up giving me a refund as well as sending me a hand-written note in the mail along with a Starbucks gift card. Its great to see a company turn a service challenge into an opportunity to be awesome, which is exactly what Alexia at American Chimney Sweep did. Needless to say, theyve won be back as a customer if I ever have any future chimney needs.
Tim of American Chimney came out to my home yesterday and replaced my chimney cap on my chimney. He was very professional and did an excellent job. I would definitely use American Chimney again if I needed any type of chimney repair. Thank you!
Great experience working with American Chimney Sweep and Masonry. Scheduled appointment easily, Matt arrived on time and he was able to accommodate my schedule. Cleaned and inspected the chimney. Gave me a tutorial about the fireplace, lighting fires. Very professional. Would highly recommend this company
Ive dealt with many chimney companies in the past, and American Chimney is defiantly one of the best. The work crew was amazing. They told us when they would be there and notified us when there was any changes. They were very helpful and honest. They left the chimney, and the surrounding area better than it started! I will defiantly use American Chimney Sweep again. Thank-you so much.
Easy to make an appointment for our gas fire logs to be looked at. They called before they arrived and actually could come a little earlier. Matthew was great and knew what was wrong right away. Answered some questions we had. Cleaned up after they were done. Definitely will use them again for our routine maintenance or issues! They were wonderful!
Tim did an excellent job cleaning and inspecting our wood burning fireplace. He was very professional and knowledgeable and answered all our questions and concerns. I would highly recommend him and American Chimney.
Tim from American Chimney did excellent job on our chimney flue pipe cleaning. Very polite and excellent worker. Would recommend them for chimney needs.
My husband, Jim was home the day our chimney was cleaned by their professional serviceman, or Chimney Sweep! Jim found him very professional and knowledgeable as well as kind and personable. We highly recommend the American Chimney Sweep and Masonry Company!
The customer service you get from this company is something not seen anymore.It was surprising to receive such great help. While, it was only for a estimate. Everyone from appointment setter to the actual visit, everyone was helpful and courteous and very knowledgeable. We will be using this company for our repairs when we have are other repairs done thats needed in order for them to start. If you like the old fashion professional way of doing business, then this is the company to use.
American Chimney was such a great company to work with. We recently bought a new home with an actual wood burning fireplace and decided to call them up to get it serviced before the winter based on all the raving reviews online. Well it turns out they are indeed legit, because the process from calling them up on the phone to the actual servicing of the fireplace was outstanding. No hidden fees, everything was described up front on the phone during the call to schedule the appointment. I would highly recommend them and look forward to working with them in the future. FYI, it was roughly mid-$200 to get a fireplace cleaned and ready for the season. Yes you might find somebody cheaper out there, but are they going to be as thorough?
We had noticed a small wet spot in a bedroom in our house under the chimney after a heavy rain, and called American Chimney to invistigate. We scheduled an appointment, and they arrived promptly, and summarized the situation on our roof. They showed us pictures of the damage, and explained the needed repairs. The top of our chimney is nearly three stories high, so scaffolding was needed. The repairs were completed quickly and neatly. Everything was done as promised, and looks fantastic. I have already recommended them to a co-worker and will recommend them to my neighbors without hesitation. Many thanks to David and crew for a job well done.
Previously set appointment and needed to cancel. Office staff was friendly and very helpful, especially on time of service. Service tech called ahead, arrived on time, was neat and very pleasant during the service. Will continue to utilize AC on any future chimney needs
Tim arrived when expected. He was polite and professional. The fireplace looks great and no mess was left behind. I was very impressed by the whole experience. We have used the service in the past and will continue to do so.
My experience was very positive with America Chimney Sweep and Masonry. We had them out at the end of winter to make sure our chimney was cleaned out and ready for next time around. They did a great job and we plan on using them again!
Josh M was my technician. He was very knowledgeable, courteous and VERY careful not to get the house dirty (and our chimney was REALLY dirty). He found major structural and safety issues that will have to be addressed and we appreciate that very much. I would highly recommend American Chimney!!!
American Chimney just finished a 5 building repair job at our condominium complex. I couldnt have been more impressed with David and his team. From the initial bidding, and meeting with David and Clay (the bid was thorough and reader friendly), to the on site work, it was all just exceptional. They arrived on time, notified us of any changes, kept us up to date on progress, and were thorough and diligent in their work.I would not hesitate to recommend them! I have dealt with many contractors in the past several years, and American Chimney is one at the very top of my list. Thanks so much, David (one Grade A Leader) Clay, and team.Mickie Gummer
We scheduled a level 1 inspection and chimney sweep and from the time of making the appointment to the on time arrival, to the professional service provided, everything was as advertised and excellent. American Chimney comes highly recommended for a good reason. The service and work provided are top notch.
The service tech was polite and efficient without interferingtoo much while he was here. It was a simple process and its reassuring to know our fireplace and chimney are in good shape and ready for the coming winter. Also, when we had to call to change our appointment, we received a return call right away with time slots available for scheduling!
I received a notification from my homeowner insurance company telling me that my insurance would be dropped because I had a wood burning fireplace. I called my agent to inquire about the reason. I was informed that there was no record of the fireplace being inspected. I contacted the city of Sharonville and they found the original inspection of my fireplace. However, the inspection was 15 years old, so my insurance company said I needed a new inspection. I called American Chimney & Masonry. They scheduled the inspection and cleaning within a week & half of my calling. Dan was the serviceman. He was very professional, inspected and cleaned my fireplace. He found the fireplace in perfect condition with no visible problems. He filled out the necessary paperwork and was on his way. My insurance company was happy with the results and did not cancel my homeowners policy. I appreciate the timely manner in which American Chimney & Masonry handled my inspection and cleaning. Thank you!
First class company. They were very nice when we set up the appointment, gave us a time window when they would arrive, called with a reminder the day before, and Josh (our serviceman) called with a 30 minute heads up prior to coming. Upon arrival, Josh was courteous, very informative (showed us pictures of our chimneys and allowed us to watch as he inserted the camera up the chimney to look for issues), and extremely cautious not to get our home dirty. Further, he explained our options and discussed the pros and cons of each. I would recommend Josh and American Chimney Sweep and will certainly use them again to service our chimneys.
Everyone assigned to this repair project was very friendly and hard working individuals. They arrived at the time I was told and up-dated me with what was going on when I went outside.I would recommend anyone to use American Chimney when your chimney needs service.Thanks Again,John
I am still waiting on the photos but Tim and Max were great. As I am sure happens a lot in Cincinnati, they have been faced with an old Rookwood fireplace. I need to have the damper replaced and the chimney unclogged. They reviewed the situation and have come up with a few options to approach this damper that does not involve drilling a hole in the tile. Looking forward to the end product.
American chimney was able to send Matt over the same day I called to perform an inspection and cleaning service. Matt was informative, efficient, didn’t try to sell me anything I didn’t need and most importantly he made fast friends with my 2 your old son! I am sold on only using American chimney in the future.
Tim came out to do a chimney clean and inspection. He was very thorough and answered all my questions. He really knew what he was doing . I appreciated his knowledge and thoughtfulness. After the cleaning everything was put back and cleaned up.
American Chimney Sweep and Masonry came to our home today to conduct an inspection to see where water could be entering our house around our chimney. The team that came out was thorough, knowledgeable, and efficient, fixing possible sources of water entry immediately and providing estimates on other chimney repair work and maintenance. I was impressed with their expertise and desire to fix the problem!
The technician was on time and friendly. He cleaned up everything after inspecting my fireplace and even showed my on a camera where the cracks were. However, two days later I was emailed a very high estimate. I had someone else come out to also inspect the fireplace and he informed me that since we were using gas, which meant the fireplace would not get near as hot as with wood, that the cracks were not significant enough to worry about. I felt like American Chimney was trying to rip me off and spend thousands of dollars I didnt need to.
On May 7, 2013, American Chimney cleaned my mother in laws (who is 85) chimney. We gave her the gift of a chimney cleaning for her at Christmas, contacting American Chimney once she was ready for the service. The work was excellent, the service rep was extremely courteous and helpful. My mother in law lives in a condominium, and this could very well have been the first cleaning the chimney received. Although there were issues found with the chimney assembly (as result of the initial building of the condo 27 + years ago) and the habitation of birds, which were removed, we could not have been more pleased with the service received. The rep went beyond his required service limits to make my mother in law comfortable and informed of what was found during the cleaning. Office staff was very helpful, patient and courteous as well. I would recommend this company to anyone needing their services
I had my chimney cleaned and inspected. Josh was very professional. He did an excellent job of explaining what he was doing and why. He clearly explained my issues and my options to resolve it. I recommend American Chimney for your chimney cleaning and inspection needs.
I am a new homeowner with a fireplace that has not been used in over 10 years. American Chimney sweep had two guys come over to check it out and clean it. They called 30 minutes before coming and were very professional. The guys even laid out a big sheet to avoid getting our rug and living room dirty. Overall, a wonderful experience and I would highly recommend them to anyone living in the Cincinnati area! Book early- they get booked very early for the fall and winter!
Tim was very professional, knowledgeable, and efficient during his visit to inspect our fire place. He thoroughly explained everything he was doing and the reason for it and answered any questions I had during and after the inspection. Would recommend.
Dave and his crew were at our home from Monday to Wednesday to remove broken tiles and insert a new liner. They were polite, clean and available to answer any questions I had. They even went as far as reassuring my children that Santa would fit down the new liner on Christmas. They were very professional in all their work. I would highly recommend their company for any fireplace services.
It has been a while since our last chimney sweep...in fact, I wasnt sure what company I hired last time. I searched the local companies and really like American Chimneys web-site. I used the on-line appointment feature and after a couple of e-mail exchanges, scheduled an appointment.American Chimney did everything they promised to do and was very professional in this transaction. I would recommend them to anyone looking for this type of service.Thanks!Nita-Rose & Larry Augsbach
Just wanted to share what a great experience I had with American Chimney and the service tech-Tim. Im an out of state Landlord and Tim called/texted and made me aware of everything that he was doing. I could not have asked for a better experience!
Tim did a great job. He is very knowledgeable and professional. I highly recommend American chimney
I had a wing wall that needed repair. American Chimney provided a quick response and a quote for the work. Today David and Zach performed the repair. They were very professional as well as friendly. The end result is they solved my problem and it looks great, Many of my neighbors have the same wing wall and had similar repairs completed. You can clearly see the difference in work. I would definitely recommend American Chimney for brick repair or restoration.
I asked American Chimney to give me estimates on re-lining my chimney versus adding a fireplace insert, along with some needed mortar work. I got excellent information (with pictures as support) on the pros and cons of each alternative with a clear explanation of how the work would progress with each option. There was absolutely NO pressure to go with either option, or to even choose American Chimney. The only reason this is not a five star review is that I haven’t had the work done yet.
The team members skillfully and meticulously cleaned, resurfaced, waterproofed, re-crowned, re-capped, re-sealed, and otherwise renewed our very old chimney system last week. They were courteous and professional throughout the process, and cleaned our property well prior to departure. Last night, we enjoyed our first fire since the repairs, and were very pleased with the results. Bogdan and I highly recommend this company for chimney repair and maintenance. Thank you!
Very positive experience. They called a few days before to verify and in the morning. Technician, Dan, arrived on time and worked very efficiently. Cleaned the chimney with no mess. Discussed options to improve chimney without being pushy. Provided useful tips and recommendations.
I have been a customer of American Chimney for many years. I have always been impressed with the work they do and how careful they are to not track any dirt or soot around and to leave the house as clean as they found it. I feel I can trust them to tell me the truth about the condition of the chimney and any work it needs.
This was the first time we used American Chimney. They called the day before to verify appointment and called the morning of to give time they expected to arrive. Tim was courteous, helpful, completed work very timely and was very efficient. I would gladly refer American Chimney to friends.
We are beyond satisfied by the work performed at our home by the American Chimney & Masonry crew. A family business that genuinely took an interest in our needs; not only were they professional, but courteous and thorough. Would absolutely recommend their services if one needs work on their fireplace or chimney.
Had American Chimney out to the apartment building that I live in and manage to check my hot water heater chimney for a potential blockage. Was originally planning on paying the standard service charge of around $190 however when it was discovered there was no blockage, Dan told me that there would only be an inspection fee of $65! Thanks so much for looking out for your customers and treating them honestly. Will absolutely be using them for any chimney needs in the future.
American Chimney has been maintaining our chimney for over 20 years. In addition to yearly cleanings, ACSM installed a liner after a chimney fire, which has been maintained well. A few words come to mind when I reflect on my experiences: satisfied, professional, sound advice, and value.ACSM employees are professional, courteous, receptive, and treat their customers with respect.Tim supervised our most recent cleaning and review. He was informative, professional and makes the customer feel important.American Chimney Sweep and Masonry is one solid company. Thanks.
Great service for years maintaining our wood fireplace.Thanks a bunch
The technician was very nice and knowledgeable. He made sure that I understood what he found and the process that will be required to repair the chimney in the older home that we purchased. I will recommend American Chimney to my friends and family.
Very prompt. very kind and courteous. Very professional. Very thorough and does a great job reviewing safety for burning fires, reminders of the importance of regular cleanings,and the importance of burning seasoned wood, very good about explaining the work he will do, and the results. Fantastic experience. Customer communication was top notch. They also set me up with forward scheduling to save me time, money, and to make sure my regular cleaning gets done. Awesome!!!!
We went with another company because after initial appointment, which we were charged $299.00, we were told there would be an estimate that same day. No estimate. My husband tried contacting them several times but no response. On Thursday an invoice was emailed for initial appointment, and Friday check was cashed. No effort to send an estimate?? No explanation. The person who came out seemed nice and capable but we were very disappointed how things went.
The young man that came to our house was very informative and let me know exactly how the chimneys looked before cleaning. He did a great and neat job. He also checked for structural problems in the chimney, which i hadnt even thought about. It was a good experience. Thanks!
My dealings with American Chimney have always resulted in high professionalism and friendliness. I also have to send kudos to the phone receptionist, who was very knowledgable and friendly, and she was a joy to speak to. I have recommended American Chimney to others in the past, and will continue to do so. Its nice to have a local company that is reliable and professional.
They did a wonderful job! Very easy to contact and get appointments scheduled! They answered all my questions and were very sweet to my young kids at home explaining to them what they were doing! Will use in future when I need to upgrade my fireplace!
Clay did an excellent job at the recent ASHIWW conference in Seattle explaining all the details of chimney construction. Stated all the things to look for with problems with chimneys and fire places in general. Very knowledgeable about chimneys, fireplaces, inserts both gas and wood. Highly recommend him for service or to get information. Thank you clay.
American Chimney is providing a great service to our region. The technicians are professional, on time and clearly know what they are doing. I would highly recommend this service to any of my neighbors.
I couldnt be more pleased. Tim was very professional, informative, and polite. He showed me what he was doing and why. He left the place cleaner than when he walked through the door. I now am confident we can burn a fire safely. You will get an education. I enjoyed dealing with everyone- very nice people.
Tim called before arriving to let us know that he was on his way. Be reviewed the issue we were having and made several recommendations. He gave us a tentative window for the work to be completed in and started that he would be sending an official estimate to my email. Be was very courteous and helpful.
Tim was very helpful and detailed as to what was needed to fix my issues, even showed me on the video what he found. Very satisfied with this company. Had a previous company come out who did not make me aware of other issues I had regarding my fireplace.
Great experience 👍 Chris was very helpful and knowledgeable. Was respectable of my home .my chimney is clean and ready for my holiday gatherings ..chimney ready to go ! THANKS 👌
Timothy was very thorough and professional as well as neat and clean. He was able to answer our questions and give us some options as we are considering switching to gas.
I set up an appointment, the techs showed up and refused to look at unclogging my chimney due to that age of it and deteriorating brick. They didnt even get on the roof to look at it. I thought the whole point of a chimney service is to repair damaged chimneys. Never use this company for repairs, they are useless and a waste of time!
Workers were professional and knew the answers to our questions. They immediately placed down several black covers on the living room floor as they entered to ensure that no soot soiled the carpet. They have great technology that aids them in the chimney inspection, and therefore they can really see what is going on, and what can be done to fix problems.
Very courteous and polite. Very knowledgeable about the work. Also worked quickly with no mess left behind.
Tim and Matt came to my home, they were courteous and professional they were very helpful and answered all my questions. They also cleaned out the dryer vent. My mom happened to be here that day and they answered her questions and she is going to call and set up an appointment with them.
The entire crew was very dependable - they did what they said they would do in a timely, professional fashion. They were always on time in the morning, and they worked hard all day long. The workers were very conscious of my dogs when they were out, and always made sure the gate was closed since one dog likes to wander/run. I highly recommend this company for any type of chimney needs you may have at your home.
Tim from American Chimney was a consummate professional and explained everything from A to Z to me. He was on time, explained to me what he did throughout the whole inspection, and provided all appropriate recommendations. American Chimney will have me as a customer for life!
Called with an immediate need for an exterior flashing repair on my chimney cap. Was told they do no outside work until next spring. Should I just put a bucket under it until you decide to come outside??? Not!
American Chimney Sweep and Masonry did a GREAT job in cleaning and inspecting my chimney. The service call occurred at the time scheduled. There was no dust or mess in my home, the Serviceman (Dan) was extremely knowledgeable.I would highly recommend American Chimney Sweep and Masonry.
We had the chimney and wood stove cleaned. We highly recommend this company. They are prompt. Care is taken not to soil any of the surrounding carpet and furniture during the cleaning. American Chimney has serviced our chimney and stove for the past twenty years.
The chimney tech was very professional and cleaned the chimney like a pro. Unfortunately, he also showed me some chimney damage (gaps of missing mortar) and left me with a very pricey estimate. I have no issues about the cleaning but now feel like it was for nothing since I still need to drop thousands of dollars in order to safely use my chimney. I will be looking around for lower estimates.
I was recently at a conference for home inspectors (KREIA), and Clay was an informative speaker and very knowledgeable concerning his trade. I learned a lot concerning inspections that will help me to help my customers in the future. Clay with American Chimney will be the individual to contact for future items!
Highly recommend American Chimney! Dan did a thorough inspection of our fireplace and even gave me some tips to have better success with our wood fireplace. He didnt leave any mess with the sweep which I was thrilled about! Thank you!
American Chimney serviced our gas fireplace for maintenance. Our serviceman, Matt, was very professional and knowledgable. He completed the service effeciently and effectively and answered all of our questions with satisfaction. We would highly recommend American Chimney sweep to others.
I had such a wonderful experience with American Chimney. They accommodated a Saturday appointment - and Dan was even early! Everything was professional, clearly explained, and clean. I would *highly* recommend these guys!
Tim was great to work with! Professional, punctual, and delivered beyond expectations. Highly recommend!
We had American Chimney Sweep technicians look at our chimney today (8/1/2012). They were very courtesy and knowledgeable. We burn several cords of wood each year. They thoroughly inspected the chimney and cleaned the chimney. They even caulked around the flashing at the chimney/roof line. I would recommended American Chimney to anyone.Thank youJack Schatz
Very professional, quick, and clear with what was causing my issues and how to fix it.
Technican was 95 minutes late. I felt the appointment service was rushed. Technican was informative and knowledgeable.Thanks much.
They were very helpful. Even though they were booked up they found time to schedule us within a week. Josh the serviceman was very helpful explaining what was wrong with our fireplaces lack of draw. He performed only the services that were needed and gave us a full report. I would recomend to anyone needing fireplace service.
Technician was ontime, knowledgeable and did a great job. Scheduling was easy and the pricing seems to be consistent with other companies around town. That said, I think the prices are a little high considering it only took an hour to sweep one chimney and service 2 dampers.
I needed a level 3 inspection for the house I was looking at buying in a limited inspection time frame. They were the only company that would make room for me in their schedule. The staff was extremely friendly and answered all of my questions in a timely manner. They also provided me with an inspection report the same day to put into my counteroffer.
David and his crew were excellent in replacing approximately 100 bricks on our chimney. I will use American Chimney for any future needs of the services they provide. Very knowledge in all aspects of of the fireplace workings and chimney repair
I had someone out to evaluate a longstanding chimney/ roof leak. I was told that I would hear from someone 3-4 days later with an estimate, after the team met to review the notes of the inspector. I was also told that if they could not determine the problem from the notes, they would send a team to do a water test. I heard nothing for 3 weeks, when I finally called the company to get an update . The person on the phone checked with the inspector that had come to the house. He called me back shortly thereafter, and told me the inspector had walked on the job . Apparently, the report from the inspector had been different to the company, than it had been to me. So, the company had no interest in doing the work, but did not have the courtesy to inform me of this, while I continued to wait for 3 weeks.I would certainly NOT recommend this company, if this is how they handle potential customers.I was not even able to post this comment without giving it a star..which I would not have given.
Technician, Dan, called 20 minutes before he arrived, which was very helpful. Dan was professional and thoroughly explained our chimneys structural problems. He provided all the information needed to make a decision about the potential repair without pressure. Great experience.
Weve used American Chimney for many years. These guys are polite and professional. Tim arrived when advertised, checked everything out, and we are good to go for another year!
Cant say enough good things about American Chimney. Our inspector did a great job catching some damage before we used our fireplaces and cleaned the chimneys really well.
Tim, was very professional and thorough in explaining the various options we had to repair our fireplace for use again. His knowledge and experience were evident in his approach to our questions.
We have used American Chimney Sweep for over 15 years and have had excellent service each year. They do a thorough inspection and cleaning. They are extremely particular and always leave the area the way they found it. Highly recommended their services.
Very positive experience with American chimney sweep. Tim did an excellent job and was very knowledgeable, courteous, and friendly. I would definitely recommend American chimney sweep.Rich
The technician was very informative, polite, clean, nice and professional. My husband and I would refer them to our family and friends!! Very satisfied!
Called for a cleaning on a chimney with an insert and no liner. Specifically stated that I needed it to be cleaned because I had another company coming to install liner. This was stated to two different people. Two men showed up to pull the insert, at $350, and to clean clay liner. When they arrived they learned there was no liner in place, as I stated to two different ladies on the phone, and they refused to touch anything. Whatever, I get it, you were not properly informed by the two young ladies who did not care to take proper notes. But to charge me $99 to come in my door, look up the chimney and turn right back around and leave the house is RIDICULOUS. I explained several times what my situation was and you fail to inform your service men. $99 for about five minutes of looking at what I originally told you what was here. Lack of communication in this company.
Tim from American Chimney came out did an inspection , recommended ss steel cap to replace rusted broken down cap, knwledgable an went over everything , They reaired brickmwork for me 10 yrs ago and everything in good condition. Great group to work with.
Very professional! Timely mannered, loved them! I strongly recommend them for their service. We especially enjoyed having Jason work on our chimney.
I’m really hoping all of their employees aren’t as incompetent and misleading as the two that came by today to inspect my chimney. They told me “your stove needs an 8” pipe, which probably won’t fit in your clay tile flue, which is likely 8” on the outside.”. They were in and out in 10 min. Soon as they left, I looked at my stoves manual and it clearly called for 6” pipe. Also, my flue has an 8” inside diameter. If it weren’t for me seeking second opinions, I woukd have believed them and wasted my time and money. The sad part is when I called the technician in to tell them they were wrong, they did not answer. When I called the company, they informed me that one of the two guys that came out was the owner. Perhaps their workers are nice and knowledgeable, however, I will not stand by a business owned by such a fool.
On time, courteous, friendly, and quick! Had our chimney swept and they were thorough at explaining things to me and cleaning up when they were complete! Good, trustworthy company and employees!
Technician was very courteous over the phone but was instructed to not verify chimney was in good condition. I explicitly requested this over the phone which was agreed to. Again, very courteous technician, but a disconnect in leadership.
The tech was pleasant and explained everything he was doing and why. He said if we had any other questions or concerns to give him a call and he would be happy to help. The price was what we expected and the office was great in helping us schedule the service call at OUR desired time.
Been there, done that. I, and two of my brothers have at various times worked for American Chimney and Masonry in the Cincinnati Ohio suburb of Westwood over the past few decades. Theyre a fine bunch! Give them a call if you have a chimney and/or fireplace, theyll take great care of you!
The service men arrived promptly and were clean appearing. They took apart the gas logs and checked the burner as the flame had been burning very low. After assessing the issue they felt it may be a bend in the original hose from gas line to burner tray. They had no way of knowing unless they tried to replace it and could not guarantee it would work since there was no visible sign this was the problem. They told us the cost to replace the hose and made sure we understood this may not solve the problem. We decided to go ahead with the repair. After changing the hose they cleaned the burner and added new sand. Problem solved! We are very happy with the outcome as well as the way they were honest in leaving the decision to us. We definitely would call them again.
Tim is a true professional. Great service.
These guys are punctual, courteous, and wary of the details that matter: the cover over the carpet where they work, making sure they return furniture they had to move. They get the job done right and treat you with respect.
Review and quote of work to be done was quick, thorough, and within reason. Elected to schedule work with this company.
Highly recommend American Chimney, spoke with a gentleman named Clay Lamb, I live in a home built in 1880, historic Emery Row in Covington Ky. Had a few problems and Clay was extremely insightful and very helpful, as youd expect him to be after doing this type of chimney work for 35 years!
Total reviews rating 4.8
199 Reviews for American Chimney Sweep and Masonry 2023:
Review №1
2022-04-04We have moisture issues with our chimney. Hannah was friendly and helpful with scheduling our appointment! I spoke with Riley too who was also friendly and helpful! Tim arrived and was professional, friendly and informative! He was very thorough. During the inspection, he took his time to explain the issues and repairs needed. He answered all the questions we had and made sure we understood everything before he left. So happy we called American Chimney!
Review №2
2022-03-15My technician was Chris and was very friendly and helpful. Called before arrival to let me know exactly when he would be here. I was super nervous b/c I never had a home with a fireplace and have had to make repairs and was not hoping for a huge list of things for a company to tell me to fix. Quite the contrary. Chris helped me to understand how things worked, showed me the inside, ensured I understood how to open the flue/damper, we walked through the basement to ensure the connections with the water heater and boiler were not interfering with the chimney. He took ample time to clean and inspect the chimney. I was also excited to learn about the beauty and history of my Rookwood tiles. Very grateful that my 1915 construction home was done right and no major issues were found. Chris made a couple minor suggestions and I look forward to getting the estimate for them. Painless, professional, very clean as well. I was worried as obviously the chimney area is filthy and dust and stuff would come out and I have light colored furniture and nothing got dirty at all. Will definitely use American Chimney again!!!
Review №3
2022-03-30This company is awesome!!! I will never use another company to clean and inspect and repair our chimney/fireplace....Tim has been our guy from there for several years. He knows his stuff. He is professional!! Hanna from the office is great at her job as well. Very polite and I ALWAYS get a return call if I leave a message. I highly recommend American Chimney!!!
Review №4
2022-05-17We cannot say enough good things about the professional service we received from American Chimney Sweep. Tim arrived to our home and every step of the way was explaining what he was looking for and doing, and why. He was very thorough, informative, professional and customer service oriented. Should we need chimney service again in the future, we will be asking for him!
Review №5
2022-02-16Tim was very knowledgeable and answered all our questions while inspecting an old chimney stove that came with our new home. He gave us many options to work with + educated us on some helpful info to know when owning stoves and fireplaces. Highly recommend☺️
Review №6
2022-03-16We had a wonderful experience with this company. Our technician was on time, helpful, meticulous about cleanliness, and answered any and all questions we had. He did a wonderful job of explaining the process and all of the possible fixes. We will definitely be using them for our chimney needs!!
Review №7
2022-03-18Chris came to the house. He was so informative and helpful. It is reassuring to have trust in a company doing such major work on your home! A friend recommended them to me and I will recommend them to everyone I know!
Review №8
2022-05-25We always use American Chimney for our cleaning and have never been disappointed. They do a great job, clean up along the way and when finished. They have always been honey and affordable.
Review №9
2022-06-15American Chimney technician came out on Friday June 3, for a $95 service call to tell me I need to get things fixed. It’s now June 15, check has been cashed. Multiple emails, phone calls to office, phone call to the owners cell phone. No response. I want the quotes to do the work, but it doesn’t seem as though I should even hire based on this interaction. Beware- apparently companies can charge for someone to roll out to your house and give you nothing in return.
Review №10
2022-04-13Top notch company. They are experts when it comes to chimneys. Staff is professional and responsive. We had the install a fireplace insert. Very happy with the end result.