Americab Transportation in Cleveland
Site: http://taxiclevelandoh.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
2 reservations booked. No cabs show up. Worst. Company. Ever. Our backup plan was to share cabs but hard to do at 0-2.
Had a reservation and they did not show! I made a reservation last Wednesday for Saturday august 15 for a 5 seater taxivan to pick up me and 4 other girls from my friends pool party bachelorette party at 8:30pm... making reservation was smooth and easy- they said to pay on Saturday! I called back on Friday to confirm, all was set! We did a taxi reservation due to the party being in a rural area that does not typically have ubers available. Well, Saturday at 8:20 we are all packed and cleaned up, ready to picked up and go home. No one... at 8:45 I called and dispatch put me on hold for 5 mins .... I hung up and called back. He apologized for the hold and said your driver is not answering his phone. No apologies or explanations or attempts at offering solutions. When I ask for these things - sorry I dont know what you want me to do. He could be on his way... or maybe he isnt. How do I know? Whats the point of making a rservation? We wait a few mins longer... call dispatch again. Same thing. Miracualously there was an uber with 20 mins wait time who took us home. How unprofessional and what a poor business model. Will never use them again!
Called and ordered a cab for work. Called back 40 mins later said they were trying to find me someone so I canceled
I reserved a cab for work the day before. I reserved it for 10:45 am. No one showed up, I called they told me they were still trying to find me a cab. No one called to let me know this in advance. I will never refer anyone or try to use this company again.
Ordered a cab to the airport. Shows up twenty minutes late and didn’t wear a mask. First time in my life I didn’t give a tip. Had a similar experience a few years ago with them arriving about 40 minutes late when I was going to the airport. First time I had booked a day ahead, this time about 5 hours ahead.
Driver did not show up. I called 30 minutes after the scheduled time, and was told that there was a mistake and he went to different city. The dispatcher asked for my address again. Then, driver called me, spoke rudely and stated the was doing me a favor as he just received the call to pick me up. I called Americab for told what their driver said. I was told that Hey! He is coming to get you so stop tripping and wasting my time. I had enough of their nonsense at this point. I just drove to the airport myself and gave my car to valet for parking. I am very disappointed with this cab company AND Cleveland Hopkins International Airport to list this cab company on their website for cab service.
I called about 7 hours in advance. They were 15 minutes late, so I called, and nobody was even en route to my pick up location. The person on the phone was somewhat rude when I called the 2nd time.I had to drive my friend to a bus station downtown on 2 hours of sleep in my pajamas so he wouldnt miss his bus. If you have any need to be on time, dont call this company.
I called on Saturday morning for a Sunday pickup for 3.45am for an early flight. No show at 3.45 so called to see if they were just running late. Yes, they said. Called again at 4am. Dispatcher put me on hold to check then disconnected. This repeated three times! Finally, I told them don’t put me on hold. They said they had no drivers in my area. I told them I called the day prior to reserve a pick up. He had the nerve to tell me “that was yesterday - it’s not today”. So, clearly planning ahead and making a reservation doesn’t matter to Americab just as customer service does not.Do not use them. Lyft saved the day for me! Got to the airport barely with enough time THANKS to LYFT!!!
The person who answered the phone was courteous and helpful. He said a text would be sent to me 15 minutes before the cab arrived and, if not received, to call him. I did get the text telling me the cab was on the way and the driver then later called me to tell me the time when he would arrive. He again called me from the bottom of my driveway and walked up and carried a heavy suitcase and put it in the cab and drove my guest safely to the airport. This was one of the worst snowy days of a Cleveland winter when there would have been a good excuse for poor service, but it was fine.
The Dispatcher, Terrance, is amazing! I left my bag in a taxi from the airport. I called him and he went above and beyond to help me find it. I will always use Americab in Cleveland! Thank you, Terrance!
I literally called and said yes I’ll wait the 1 too 2 hour wait, no car in site, no call, no nothing. If your going to be a taxis service why is it that y’all never have taxis.
Was in Ohio on business, called this can company to puck me up and take me to airport, I called at 9am for pu at 11am, my flight was at 1:40pm. No one showed up, I called 4 times was told after many hang ups on me that they had no cab available. I ended up having to park my car at airport and catch my flight, later had to arrange for my car to be picked up by family. It cost me $40 in car parking fees.DO NOT USE THIS COMPANY, EVER!Rude, not professional, lie to customers, hang up on customers, dont show up! Just use Uber!
I was going to the Greyhound station at 4 in the morning and they didnt have a car available I miss my bus and had to reschedule I also ask Uber for a ride and they had didnt have anybody available either what a day
Im a shift lead at a 24 hour pharmacy. Called 3 times to get a cab took until the third call back to find out there was no cabs available. When initially they said they are sending first available and it be about an hour. I used my phone to call for these gentlemen. One was a leukemia patient. I understand it was 3 am but to be hung up before you could ask questions was rude. They did not have their own phones. I use Uber and this is why cab are fading out. Poor customer service.
Terrible ! The worst cab ever!Do not call them! They never show up.I had a very important exam and called them one they in advance but the cab never showed up and I was about to miss my exam. Dispatcher is very rude and aggresave .she always hang up the phon and never is responsible.If you need a cab never call them!It was not my first experince with them! They are always like this!
Worst cab company ever! The dispatcher was very rude, she hung up on me twice. I waited an hour for the cab, which did not show up. Called back and they were still trying to find me a cab, and didnt know how long it would take. Waiting for the cab made me late for work. So i called Southwest Cab Co. They made my horrible morning a little better.
Americab was a great place to work overall.You have headaches but what job doesnt. Donna , Lisa , and Joe are awesome. Thank yall for everything. The low reviews are not fair. Understand this is a stressful field to work in and cabs are not always available at the time you need. And if the dispatchers are rude its because of people talking crazy to these ladies. And its more of that than good calls.
My mom had a dr. appt. and receives rides through her insurance. Americab sent a young lady by the name of Alexis. She picked us up an hour before the appointment unlike most transportation services either their there 2 hours before appointment or late. Her cab was clean and smell very nice, she was also playing calm meditation music which i enjoyed. Very friendly and just and all around good vibe. It took her 20 minutes to pick us up once we informed her that we were done!! She gave us her business card and I used her again for a ride to the airport she was at my house at 4:30 am as I requested...
This cab Company is the worst I have ever dealt with. I had a cab scheduled for a morning pick-up to take me to the airport for my honeymoon... I called and confirmed the cab twice the day before to ensure it was coming. The cab never showed up - when I called the dispatched (who couldnt have been more rude) she said they were working on it. 30 minutes later my fiance had to drive to airport ourselves and self-park. We ended up paying $200 in parking for a two week vacation, where a cab wouldve cost us about $25. Please take my advice and never use this cab company!
Service was on time and driver was attentive and helpful as I was picked up at Metro Hospital to return to my car. The driver, Dave was a careful driver during the height of rush hour from the west side to the east.A very good experience. I will use Americab from now on.
I didnt have No problem at all with this company when i called the lady answer the phone nicely and few min the driver called me and told me be here to pick me up in 10 to 12 min which was less then that the ride was fine with me .
Never showed up for scheduled time. No drivers available after calling. Wasted time.
Dangerous drivers. This guy sped up to go straight in a turning lane, cut off drivers and sped throughout Willowick. License plate number HXE 6886
Great customer service
I was stranded i was calling for 3 hours the cab didnt come had to have a total stranger to take me home😡
Terrible service. I called in advance for an early morning pick up to the airport and they never showed up. When I called they said they didnt have my pick up scheduled. They are unreliable. Dont use this company.
Said they will call when they have a driver.. 2 days later, still no call back.
My son left his phone in the cab i was charged 30 dollars by the cab driver to get my phone back called the company and they told me thats their policy they are crooks and I suggest no one else waste their time with them
Called dispatch and they said that they only had one driver to take me to work and they had to call him to see if hell come out to get me.
The worst company ever call them at 6am it’s now 1pm and no one showed nor called so I called them she retook down my info . And said she gonna find the first person to take me where I have to go . Horrible service never again
At least they showed up eventually. I made a reservation via their website days in advance, and they were twenty minutes late. Their depot is down the street from my house! If you need to get somewhere on time call someone else.
Person laughed at me, was rude, said cab would take over 30 minutes to arrive.
Great service, I always use AmeriCab for transportation to Cleveland Hopkins Airport, I havent missed a flight yet!!
Wait times were ridiculous!!
Drivers are rude and unprofessional. Cut off a funeral procession because they didn’t have the patience to wait. Cab #1839
I absolutely loved my americab driver. He was punctual and professional, and I would definitely recommend using Americab.
Dispatcher hung up on me and gave me an outrageous price. Never will I ever call here again.
Great rates, fast response, and very courteous driver.
Is great with customers service and fast pick up and dropoff
I love my driver. Always on time and courteous.
Told me they were sending cab right over they did not even have cab on the way and put me on hold so i would go away
The cab did not arrive as ordered causing me to miss my flight.
Rude reception and bad service. one driver didnt care that a disabled client had no way home. wouldnt recommend
Terrible service! Thats if they even show up! They keep this up they will be out of business!! I recommend Huber or RTA!!!
Never came or called. If you are visiting Cleveland i warn you not to call them. Worst cab company i have ever called. Use Uber
Left me on hold for 20 minutes, rude receptionist.
WORST SERVICE EVER!!!! DO NOT CALLTHEY NEVER SHOW UP AND THEY DONT EVEN ANSWER THEIR PHONES WHEN YOU CALL TO CHECK ON YOUR CAB!!!RUINED MY MORNING!!!!!
The WORST service I have ever had. Dont Call them at all, theyll never show up.
Poor customer service. Cab never showed up. Looks like this is a recurring problem for these guys.
Blew my horn at driver for blocking traffic driver named craig got out and threatened my life
The dispatcher is very rude hung up on me twice will never use them again.
Best transportation in Cleveland
Called and they hung up on me. Dont waste your time.
Bad no service
Waited over 1hr I was told no cab was coming
Terrible service,called they never showed up,and never called.
Very unprofessional. Call someone else.
Poor, I should not be waiting 2hrs for a cab...
The most reckless drivers .
Still waiting and its past 2100
Didnt show
Not good at all !!!
Its good company
No cabs available
None
Pleasant experience
Fast service
Horrible
Bad service
I hate it !!!
Total reviews rating 2.6
80 Reviews for Americab Transportation 2023:
Review №1
2022-07-18Ive used these guys nonstop for the past 2 months now moving multiple shipments of people. Theyve always been there. Ive switched things last minute on them constantly yet theyre always there. Cannot recommend enough.
Review №2
2022-04-17Had one of the drivers overreacting and throwing hands up and mouthing nonsense to me over a misunderstanding at an intersection. Crazy reaction, however, management did seem sincere in taking my complaint by phone.
Review №3
2022-06-01I love American and my driver makes all the difference, -,very caring, kind loving man=American is a great service from the dispatcher Donna to the mechanics Bob they all work with the consistency a business could only wish for=,Thank,,=,you american
Review №4
2022-05-27Do not use this company if you actually need to get anywhere. Scheduled a reservation, no driver ever showed, and when I called to check on the status they said no reservation had been made.
Review №5
2022-08-12There drivers are unprofessional the driver will block your driveway keep calling management problem still not solved
Review №6
2021-08-09Went to the website to book a cab for my flight. The website said to download the app to book. Did so and no one showed up. Finally I called and the receptionist said oh the app doesnt work like it was the most common knowledge ever and I was stupid to even think to do that. Had to scramble to find something else so I didnt miss my flight. Thank God for uber.Awful service. Give someone else your business.
Review №7
2022-02-09I ride with them frequently. Great drivers, new cabs , they get me to where Im going on time , 95% of the time . Thats not bad . Not at all.
Review №8
2021-12-19I requested a cab via their web site for the next day, very early in the morning, and received a call several hours later to confirm. The cab wad on time. Excellent service, very easy to schedule.
Review №9
2021-11-05Absolutely has to be the worst cab service they dont call or show up at all!!! Called back multiple times to be told they were waiting on a cab. No one calls or shows at all. Dont bother wasting your time!!
Review №10
2021-11-20We booked a cab for 4am to the airport and it never showed up. Called them to confirm the night before and they said we were good to go. Next morning….no cab.