Amazon Hub Locker (Columbus) in Columbus
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:10AM–7PM
- Sunday:10AM–7PM
I take 2 products as a take back & got little to no service. Where the employee told me 1 was to be sent to UPS. I got to UPS & they showed me Amazon hub was suppose to take it, smh
Horrible parking situation. Although well placed for buslines and students, the location of this facility on High street on campus was not good. Parking costs 3 dollars in the garage, once you figure out your parking options. How could this be the best drop off facility to service the entire Columbus metro?
Complete self service place. Parking is not near by so need to take care of big boxes carefully.
Easy returns and pick up. Tricky to find parking though.
Fast service location soso no parking so of driving be prepared
I run here to return pretty often. Theyre always prompt and friendly!They have no parking but if you go down the alley past the UDF there are tons of meters. You just have to walk a little.I do not recommend parking in the UDF lot, the tow trucks are constantly patrolling.
Very awesome that this Hub is here. It is very beneficial. Very helpful staff, and its easy and convenient to use. To get your items and do returns, are very simple. Just remember when you use this location, it is on campus, so parking might be tough. But I always walk, so its never a problem. Hope this helps.
Quick business, I had to return an item and it was a fast in and out. The only thing that sucked was downtown Columbus never has convenient parking. But thats not Amazons fault.
Love having my packages delivered to this hub. I get my packages earlier than having them delivered to my home. Its not too far of a drive from my home to get there either. The staff is always helpful if I need their assistance.
Convenient if you want your package fast. Parking is another thing. Wasnt too sure about some of the character standing around watching me park. I parked about two blocks away on High Street where everything was very visible. Be ready to look for a safe parking.
Amazon is truly the best! The hub locker makes it ridiculously easy to pickup orders and return orders. The staff is very helpful, and the location seems to be pretty clean for the amount of traffic they get. Parking can be tough. I’d recommend parking in the garage that’s in the alley directly behind the amazon store and other storefronts. You Can park there easily for a quick trip to amazon and there’s a walkway that leads you right out to the front of the stores.
I love this Amazon locker. It’s in a convenient location, and I usually have my passcode/locker number within a minute. They provide the tools to open my packages, materials to ship my packages back, and have flexible hours. I usually have my amazon packages delivered to the locker and not my house because the stores are so awesome.
No Parking. Parking deck out back of this place is creepy and wants an entire hour paided just to grab my package. Nobody greeted me in the store even though it was obvious I was having problems. Called cust service 3 times. Got nothing accomplished. Almost twisted my ankle trying to run to & from my car so I wouldnt get towed by the greedy company that owns the lot.
Its good for picking up and returning things from Amazon relatively quickly BUT parking is virtually nonexistent. If youre not on campus, its hard to find a decent spot.
Easy to drop. Easy to pick up. Employees are always helpful. Just wish it had its own parking. But Im not to crushed to park as White Castle and get a quick bit to eat when getting a package.
I dont really have anything specifically negative to say about the service or the building. The employees arent especially friendly, but they are quick at least.My concerns center around the location. Parking is awful youre going to be walking so be in comfortable weather savvy clothes. Theres hecklers and pan handlers all over. Coming here pretty much guarantees youll have to walk through a sketchy area with a target on your back since youre carrying a package around.
Does what it is supposed to and is usually not busy or crowded.
This is the first time Ive used an Amazon hub for a return. A friend told me using the Hub would cause the money to refund immediately but it does not. Since it is also free to have UPS pick up the package from your house Im not sure why anyone would go out of their way to come here.
I love living in the future! You can get in, pick up your package, and be back at your car within seconds.The only problem is parking. It seems like everyone parks in the UDF lot a few doors down, but there are signs asking you not to park there. I have no idea where else you could park. So I always get in and out quickly so as not to get ticketed.
Very convenient! Great location for everyone! However, I gave 3 stars SOLELY because of parking!!! Its hell trying to find a spot to park. When you do find a parking spot, youre hoping that you wont get ticketed and/or towed even though you know you parked legally. 👀
I love the idea of this but the execution needs some work. I thought there was going to be parking but there is not. Ive had some workers who are awesome, and some who want to explain to me why theyre doing away with the pickup sign in feature that is the only reason I go and keep explaining like Im dumb rather than angry. Ive also seen the wrong package get picked up. Sometimes there are free give aways which is nice, and I do love this location for returns and keeping things from getting potentially stolen off my porch.
Quick service, friendly and helping staff. Car parking is an issue so, you have to park on the street or in front of the store which is a few feets away from the Amazon location. I dropped 2 packages. They did not give any receipt or anything but within 10 minutes I got confirmation in the email.
Wonderful helpful and knowledgeable staff. Only four stars because Amazon has nowhere to park. Finding a parking space in that area, High Street - OSU campus, is almost impossible. Amazon required the return of my electronic device be made at this location only. Bottom line, great place, but consider using the bus to get there.
What a great concept. Any returns i have to Amazon are able to be dropped off here. Unfortunately, its designed for campus. Parking is a nightmare. I was asked for change twice in one block. So worth it.... But Amazon needs a better location for the rest of Columbus
No parking available without having a campus parking pass, paying a meter or risking getting towed. My package was due yesterday, and has had shipping delays until late tomorrow evening. The staff was nice enough but had no tools to solve the delayed package issue. Moral of the story: if you urgently need something (in my case a dryer part) do not depend on the brick and mortar amazon pick up store or their promise of a quick turn-around time.
Love this place! Ive only used it a few time, but its worked out really well so far! I had not packaged delivered early and it was cheaper! I plan on using it again soon when I need something delivered! Im new to the city and need a trustworthy place to have my packages delivered! This place is great.
No Parking and many of the 1 day deliveries dont arrive until like 6pm. For reference the store closes at 9pm.If you park at the UDF their is a chance you will be towed. No street parking is available. Homeless people generally stand right outside the pickup location, very sketchy.Just be cautious when using this, go with a buddy and have your barcode ready.
A great idea and service for those items you occasionally need faster than in a day or two. Learned the hard way that once you have your locker code on your phone, you dont do anything additional in the pickup location except scan your code on your locker. If you do, you create an error and the staff have to go around and get your item from the back. I know better for next time.
I like sending my packages here. Its really convenient and makes it so I dont have to worry about them being stolen from my door. They also give you some wiggle room for when to pick them up so I dont feel super rushed to pick up my things and I can pick them up whenever is best for my schedule.
I love that they now have drop off Locations. The closest one for me currently was still about 30 minute drive but the gentleman inside was great. There was a long line, I had my 93year old mom with me & package was packed, labeled and ready to go. I asked if I could just drop it in the dropbox and he scanned it right then and that was it, so we could go. I was thrilled and I dont think he really knew how much he helped me that day!
Good service and easy pick-up. This would be ideal if it had better access by car. For driving and parking the location couldnt be any worse. Especially with all the construction. Im having my stuff shipped to my house next time. Not really worth saving one day of delivery to have to deal with the parking and traffic.
I live near campus but Im not a student; I ship all my Amazon packages here since I travel a lot. It is a very convenient location and easy to use service. If you dont know what to do, the staff is very friendly and helpful. The only downside is there is no dedicated parking.
Love this place! Very easy and quick. Girl explain to me how this locker thing work. Then she ran to the back. I asked her why she did that. She said that ever since the conrovirus started, Amazon has been scheduling only one person after 3pm. So she was the only one in the store to help people with the return labels and run to the back to put packages in the lockers. She also said the scanners time them and that they have about 10 seconds to grab a package and put it in a locker before the scanners kick them out. After she explain that to me, I felt really bad for the workers at Amazon.
Its a challenge for parking, but easy to get in/out quickly. Not easy to find even though the store front faces High St. They have a small sign, but road construction makes it hard to see. The staff is helpful and most of the time the lockers work.
The parking here is impossible. I had a big sized suitcase I had to exchange. I finally found parking of a residential place. No short cuts, I carried this huge box to the Amazon center. It was terrible. The service inside was fast, no lines and I had used the return label. The store want clean. Overall fast service, impossible parking
Its a good place, bad location. Parking can be impossible to find at times. Do not park in No parking areas or you will get a ticket. Also do not park in UDF parking lot. They have now hired a tow company and you will be towed. I actually watch them tow two vehicles away in a matter of five minutes. Every time I have a pick-up, its no longer than five minutes to get my items.
Great to pick up packages and drop off returns. The staff will help if you need it but its fairly easy and great if your just popping in to grab your item. Check in while walking in, scan your barcode, door opens and your done. You can check it there and recycle your packaging before leaving. Or do a return right there if its incorrect.
The staff were efficient enough, but the location is a nightmare. If you are not fully able-bodied, pay the $8 ransom to get your return package picked up. The only available parking that is not a tow zone for another business is around the corner across a busted up sidewalk at a meter. You wont make it if you need a cane, wheelchair, or walker.
I appreciate having a physical location to pick up and return items. I recently did both. I want able to return a package free of charge and my account was credited the same day. Since I was already going to this location for a return, I had an order shipped there. Pickup was as easy as checking in on my phone, scanning a barcode on my screen and retrieving my items. The staff was friendly and helpful to those with questions. The only downside to this location is parking. There are metered spots on the street but they can be hard to get. Most nearby street parking is permit only.
The best idea EVER! No reason to buy a ring doorbell.. just have your packages delivered to the Amazon store..Quick in and out - if you have a large order pick it up at the front desk.. smaller ones are in the lockers.Only bad point.. no parking, which makes it inconvenient for package pick up..
SERVICE quick and efficient. However I needed to make change with order but attendant said no cash on site. What do they do when someone wants to pay with cash?
On the plus side, everything is really straightforward once you enter. Took a minute, max, to get my package. On the minus side, there is no dedicated parking (10 min temp, loading or normal metered). So unless you live on campus, its more trouble than its worth. Took me a good 15 min to find a spot. If you absolutely must pick something up, try to get someone to drop you off and circle the block a couple times. Until they get a temp drop off / pick up zone, get your packages delivered.
I will never use an Amazon Locker Hub again. I went to pick up my packages that had been delivered to the Hub and could not pick them up because their electronic system was down and they couldnt find my package without it. I highly suggest implementing a manual backup system. I dont know, alphabetical might work...
Great place and easy to get in and out in a minute or less if picking up a package. As others have said though, parking is a pain unless you live nearby and can simply walk. There appears to be a small parking lot in back in addition to the UDF lot next door, with the building construction on the corner of Lane and High you cant get back there.
Inconvenient. I picked an order up here LAST Christmas. Processed a return this year but I am dreading taking the item, trying to find parking. The return instructions mention free parking in a garage at Pearl St. / E. Lane Avenue but provide no address for that garage. Wondering if I can return it at the Locker at Whole Foods (Granville) or at Polaris (Chuckle) or even the lockers at the Easton or Upper Arlington Whole Foods. Great location for students I am sure but I dont like driving or parking near campus if I can help it.
Quick service. Easy once you’re in there, but parking anywhere on High is just such a hassle. Wish there were a 5 minute loading zone instead of having to search for a spot.
Awesome 1 day shipping option. Its like the future is here. Parking for this location stinks. Its not marked, always full, and in the awkward garage. Not ideal for a quick grab and go if you are not in walking distance. Its always clean and there is always a friendly employee to help you.
Sorry, but the parking situation is unacceptable. While I understand this is mainly a campus location there are those of us who live and work in the area who would like to have a more convenient way to pick up our stuff. As it is now you have to hunt and find an open parking meter pay more money to park at the meter and then go get your stuff. I often have to laugh as I see lines of people running to and from the store trying to rush to their meter before their time runs out. I bet the Amazon staff gets a good laugh at this too! As an Amazon Prime member Im really not cool with the idea of paying an Amazon Prime monthly subscription fee and then having to pay and park to get my stuff. What is the point in that?by the way, today is the first day of OSU football. Can you imagine my complete horror when I try to get there to pick up my packages and found all the parking meters will covered by police Orange No Parking bags. Oh what a lovely experience! Will Amazon reimburse me for the gas I used wasting my time trying to pick up the stuff I already paid for?
Very poor customer service. Had a cable delivered for same day pickup. The cable didn’t make it there same day which is acceptable and not this locations fault. That being said it did arrive the next day but was not updating to be available for pickup. After 2 days of it saying it had arrived but wasn’t available to pick up I went to the pickup location to see what’s going on.The girl working the desk checked the tracking on her device. It said it wasn’t available. She told me to call customer service. Customer service went on to tell me that it had for sure arrived and even went as far as to give me the name of the person working there that signed for it.At this point I asked her if she could go in the back and see if the package was there. Also asked if the guy customer service said signed for it was around. She then dished out a huge amount of attitude saying she “COULD go check but there’s just shelves and shelves of packages. I COULD but it will take a long time. I mean do you really want me to do that? It could have been mixed up in that truck over there (pointing to a truck outside) do you want me to check that?”I promptly left angrily. If your customer service person does not want to put in the effort to make something right then they should not have the job. At the very least if the job was impossible she could have handled it gracefully and without attitude.Keep in mind this is 3 days after a same day pickup and 2 days that tracking had said it had been sitting at the location. This was whoever was working October 26 around 5pm.
Great, great concept but somewhat poor execution. The location is absolutely horrible and terribly inconvenient for anyone except OSU students. Parking is non-existent. Once inside things are fairly easy and fast though Amazon could do a better job making clear how orders are packed in order to expedite checking to make sure nothing was forgotten. All in all I doubt Ill use this location again.
I am so glad Amazon has put these little pickup shops around Columbus. This one on N. High St. Is the one I always pick up at. Its not too far away from my house and I like the option to pick my items up the same day I order them. Its also great because they have an extensive list of items that you can add on to your pickup order while your there. Electronics and snacks and beauty products and much more. Its so easy to use these shops as well. There are lockers and the email you get when your items are ready will give you a barcode to scan and tell you which locker to go to. Then one of the lockers will pop open and your items are there. I have never had to interact with the employee working but it is nice that someone is there in case I did need assistance. Great idea Amazon!!
No parking. Better suited for campus area people. Instructions were not clear so my stuff was not ready. Being able to pickup before heading out of town was the only perk.
Was my first time picking up there and it was way too easy, get code on your phone and open the locker after a minute or so. Only downside is the parking, with the construction outside it is hard to know where to park.
One day pick up is great, but if you even think of parking at the UDF you will be towed. Thankfully it wasnt me but felt bad for the guy there who was there for less than 5 min and had his car up in the air.
Hard to find parking near this place. Do not park at the UDF they will tow you immediately. Other than that this place is good at returning and retrieving your items.
Amazon has made this simple. You walk in, scan the bar code on your phone (in your email), and a locker pops open with your package inside. It takes less than a minute.Dropping packages off has been just as fast and easy. The location is right next to OSU. Its a great option if you live somewhere that makes delivery questionable.
I found it difficult to find parking (although they list free parking in their information I ended up paying for parking anyway along the street). Although it is easy to mail back returns here (I had never returned anything this way until then and staff didnt seem very helpful). I think Ill stick to other ways of returning items.
It was a very quick and easy transaction. You dont even have to interact with the associates there if you dont need too. Its pretty much all automated. You can also send your returns there they carry packaging and everything.
This is very easy to access and very convenient. However, dont expect the employees to care about what you have to say or have answers to any questions you may have (unless, it pertains to the locker itself). They are completely clueless (even about truck arrival times). If your product isnt there, you might have to call Amazon.
Mixed feelings on this, if it was located pretty much anywhere else it would be absolutely great. After Amazon established their presence in this building, the parking lot on the corner was demolished to build a Starbucks and the parking lot behind the building was demolished to build a private parking garage where all the spots are owned and reserved by other businesses in the area. The UDF on the south corner has 7 non-handicap spots everyone fights over. Beyond the insane business plan for the only walk in location in the city to have absolutely no parking, the UPS driver had to just park in the street with hazards, its a great idea. You walk in, and after youve acquired your check in code their system will tell you your package is ready and which kiosk to use, scan your phone and a locket door pops open with your stuff inside. Love the idea, hate the execution.
The legendary and notorious Amazon locker is just across from campus and could not be in a more convenient spot. Super easy to drop off returns and have packages safely shipped to. This is a great alternative if you live in an area where your packages wouldnt survive on your doorstep.
EDIT 04/07/19 - CHANGED TO 4 STARS FROM 3.A few days ago, I received the eyeshadow palette and tote bag that had been reported as missing last month. Still dont know what happened to the apricot scrub, but because I finally got my palette and tote, and have been receiving all of the items Ive ordered since my last review in a timely manner, I raised the review to 4 stars. If I continue getting my stuff with no issues, eventually Ill put it back to 5 stars. I do like the option of buying online to schlepping from store to store (but brick and mortar buildings ARE still useful, even in this digital age), so Im glad I can order from Amazon again. As long as I receive my orders, theyll keep me as a customer.EDIT 03/09/19 - LOWERED STARS FROM 5 TO 3.I initially sang the praises of Amazon@Columbus in the review below this one. But today, after NOT RECEIVING a package (2 packages, actually - 2 different items that were supposed to be in the same locker) for the SECOND time in ONE week, Im hesitant to continue ordering from Amazon.There was an item I ordered the previous week that showed on my account as having been picked up, but while I got an email saying it was ready for pickup, I never actually picked up the package. The only explanation I can come up with is that it was placed in the wrong locker, and someone else picked it up, and never bothered to return it to the pickup center after opening it. I called customer service and the person I spoke to said to wait another day for it to show up, and if it didnt, they would ship a replacement. I checked the next day and it didnt arrive, so Im waiting on my replacement.This past Thursday, I checked the Amazon shopping app and it said my 2 items were delivered that day - and the delivery date was a day or 2 later after when they were supposed to arrive. Anyway, I wait for the pickup email and it never shows up. Today, I went there to pick up an item I ordered the other night and inquired about the 2 items. The employee entered the tracking number and nothing popped up as far as which locker they were in. She advised me to call customer service, which I did, and in the end, the items were determined to be lost and a refund was issued.Im not happy about being disappointed a second time in the same week. I am leery of continuing to order from Amazon, since I cant rely on my stuff being delivered to either my home address OR the pickup center. If someone from Amazon is reading this, consider coming up with better quality assurance measures to ensure that the items are scanned as delivered AFTER they arrive INSIDE the pickup center, and the employees place the packages in the correct locker, and think of how to better determine what exactly happened if a package isnt received. No, you arent psychic and mistakes happen, but I dont like feeling as though I have to go to the actual warehouse and pick out and take my own stuff, because Amazon is beginning to become as unreliable as the postal workers who would screw up my mail delivery.TLDR version - This service isnt as awesome as it was at first. Use caution. Try not to order anything you really, really want, or that cant be found in a brick and mortar store.OLD 5-STAR REVIEW BELOWI LOVE having this as an option whenever I order something from Amazon. I have Prime, so I get free shipping on eligible items. The reason I like this so much is because 2 or 3 years ago, the people delivering mail to my address would either leave my stuff sitting out, even if it could fit inside my mailbox, or they would deliver it to the wrong address. So I stopped ordering online, mainly from Amazon, because I got tired of worrying about where my stuff would end up. But now that Amazon has a pick up center thats easy to get to, Ive been ordering more frequently from Amazon again.
In and out. Right to the point walk in drop off your return or pick up your purchase. They have all the supplies you might need and its mostly self service.If I had to give a quick suggestion it would be to incorporate touchless sign in with a QRC/barcode so guest dont have to interact though touch screens when printing labels but thats just me being picky.The location was clean, accessible and speedy when assistance was needed.This review was written in July 2020, Covid protocols were being implemented and enforced for the record.Thank you
Safe and convenient way to get or return your packages. No printing required for returns. Prime delivery is usually very fast to the locker.
Excellent service for first time users. Use the kiosk computer to print a label (be sure to know your Amazon password) and drop your return in the box.I received email confirmation just minutes after dropping off my return item.
I have problems about half the time I visit the store. I either have problems with the app/website, have to wait a long time to get my package, cant find an employee to help me, or cant do something basic such as a return. How does an Amazon store on a college campus not allow textbook rental returns?On the bright side, the free 1-2 day shippinhis convenient and the store looks nice.
The store is awesome, and its great having a brick and mortar Amazon location in Columbus, but the location is terrible. I get that they want to be centrally located, but in the middle of a college campus where parking is at a premium is difficult. I frequently work in the area, but they really alienate their customers who cant walk or roll up on a rent-by-the-minute electric scooter.
We love the convenience of getting some items in only one day, but parking is non-existent and frankly, somewhat dangerous. Great idea, just not well thought out unless you are an OSU student walking in.
Clean & simple setup.I order a lot through Amazon. I also run a small business though, so being able to pick up packages in my off hours is great. However the hours are inconvenient! I dont understand why the lockers are not available 24 hours similar to a P.O. Box. Also worth noting that parking is a real challenge during the day due to high traffic.I will update if Amazon works on the current issues with this location. For now it simply does not deserve a higher star rating.
Great concept, terrible location and hours. First, I generally send packages to work because the carrier for my home has had a bad habit of giving my packages to the wrong address or otherwise fail to deliver. So I thought that a retail pickup for Amazon would be great for when I needed it on the weekend, but I was wrong. No parking anywhere near the store, and opens at noon on the weekend? Guys, come on, there are more than useless college students that would like to pick things up from you. Try adding a location in a useful part of Columbus with more reasonable hours and I might try again.
Im very impressed with Amazon! I placed my order online on a Friday. Picked up my package the next day at a hub locker on OSU campus. Didnt have to speak to anyone. Just went directly to my locker and entered the code. The world may never be the same. Thanks, Amazon.
Location is not convenient unless you live on campus. Street parking is non-existent and the closest parking garage is the Union. Easton or Polaris, while still not an in-and-out are better choices. The Dublin-Granville locker in Whole Foods is probably the easiest.
While its awesome that this place exists to pick up packages from Amazon that I wouldnt want sitting on my porch, it does have one huge downside, parking. Unless you want a long walk with the items youre picking up, I would suggest having someone drop you off and pick you up.
Had to send something back as we no longer needed the item. This location made it quick and easy to return. Within two hours we had our refund for the items applied to our Prime account. Now thats service!
Definitely aimed at those living on campus. NO dedicated parking. Unless youre willing to carry your package to your car up or down High St., keep getting deliveries to your home.I can see this being beneficial, however, if youre going out of town for an extended period and want your package to stay safe.
Convenient if youre in the area and you want to do an instant purchase, but dont trust Amazons hype about one-day shipping to this location for other items. We ordered some items and had them shipped here instead of our house because Amazon promised one-day shipping, and, well, we needed this stuff fast. One day turned into 3 days, with Amazon pushing out the scheduled delivery date at the end of each day, meaning it would have been faster to have it shipped to our house. What a waste of time.
I absolutely love having a local Amazon pickup store here in Columbus. The conveniences of next day delivery even though I have to come pick it up is totally worth the trade-off of home delivery. Unfortunately accessibility to this store is hampered severely by being downtown with almost no parking to speak of. Amazon should rethink their plans for this type of store and try putting one in a shopping complex in the suburbs instead of downtown.
Great place to pick up packages. Only negative is PARKING! There is an option of parking in garage behind Amazon. This is more ideal for OSU students and residents who can walk to the Hub.
It is okay place, it will be helpful if Amazon provides a cart or trolley for bigger items to move around...as there is no close parking or reserved parking for Amazon...we have to have to park in the roadside for any pick-up or return....so we need 2 people so that one can stay in the car...other on to goto store for pick-up or drop-off....please consider this.
Great concept but the location and parking is the worst! If you think your going to pull up to the store and think your going to return something or pick something, up! Your in for a rude awakening! I recommend just paying for shipping and handling and return items to nearest UPS store! Parking is a B!#$%
Inconvenient location - street parking only, lots of High st construction.Then I received the wrong package - I scanned my package code straight from the app. Guys at the counter didnt know what to do. Ended up having to call customer service, to which they refunded me and requested I place my order again. Kind of defeats the purpose of One-Day Pickup.If you have a problem with packages getting swiped from your porch, I can see this being a great alternative (just make sure to check your package before you leave). Otherwise, just do shipping option so you dont have to deal with the hassle.
This location is only beneficial if you live within walking distance. Otherwise save yourself the hassle of parking and dealing with the traffic on N. High Street near OSU and just head up to the Amazon Locker location at Polaris. The location up there is hidden but at least you arent waiting 45 minutes just to park to run in and then run out...
An easy pickup of your Amazon purchase. Employees are friendly and helpful. I forgot my phone, typically used at the stores for pickups, but that presented no problems for the employee to deliver the package to me without my phone.
Theres a parking garage in the back ally, public parking is in the basement. The store is clean, made returning a order easy, theres a bin you drop it off at. Havent tried the one day pick up.
Easy and quick to return packages. Got email notification my package was received within a few minutes
Love it! It is fast and very easy. The place is nice and clean. I love the pick up code idea where you just scan it at the correct locker it tells you to. Everything you order is all under one pick up code, one locker.
More speed and quality by Amazon service. Havent had the need to test responsiveness. Good job, Jeff!
Only One kiosk was working. I rang the bell to get help 3 times and didnt get my packages sent back. The lady behind the desk kept disappearing to the back like she had something better to do.
This works well enough as a pick up site. One glaring issue is the parking problem. There should be several 5 or 10 minute spaces in front on High St devoted to Amazon parking. Instead, theres a tow zone and a COTA bus pick up close: inefficient City of Columbus fun!
Convenient to be able to drop returns off here.Only reason it isnt 5 stars, parking. Parking here is horrible, but I also understand, it is easily accessible for OSU students, so it is more for them.
Just venting... Ordered in-stock items as gifts on Sunday with paid one day delivery to the local Amazon store at OSU for convenience (and supposed delivery speed). Its now 7pm Tuesday and no packages, no email, no update, no tracking information. Amazon customer service said the items were shipping from the Columbus facility but they have no way to track. Why? How is it possible that Amazon does not know where the packages are and does it really take 2 days to ship across town? At least if you ship UPS or USPS they provide tracking information. I should have just shipped to my house and delivered them myself. Live and learn.Ordered on September 17, 2017Shipping speed: One-Day PickupDelivery estimate: Tuesday, September 19, 2017 by 8 PMUpdate Sep 22, 2017 - The status now says it will be delivered today by 8pm with a UPS tracking number. Amazon (Lockers) admitted that they were having issues, apologized and offered some compensation which was a nice gesture. He said that my items were still in stock at our local Amazon distribution hub but did not know when they would arrive due to apparent technical issues. Shipping to a local Amazon store sounds like a wonderful idea if and when they can make it actually work but for now I would avoid it if you really need your items delivered according to your shipping option. As of now I still do not have the in-stock item that I order with 1-day delivery last Sunday and its now Friday!Update Sep 22,2017 - Item arrived Friday afternoon.
Great offering from Amazon. Just walk up, scan the code and the door with you package in it pops open. Bing, bang, boom. My only real critique is access. This will be great for the OSU student or those living around the campus.For the rest of us who have to drive down parking sucks...its campus... That said. I park in the UDF go in, buy a soda and walk over to Amazon. I consider it the convenience fee...
While an employee finally helped me print a return label, she was reluctant at first because as she said the store is supposed to be self serve, even though at the time I was the only person in the place. But she had time to bop out the front door to look at the colorful lights on the ambulance that had just arrived. Well Amazon, put barcode scanners on your returns kiosks. Its real cumbersome to have to put in login info into everytime I get a return label printed. If I can scan to pick up packages why not do it for returns? The fact that this is not possible is quite incredible considering Amazon is all about efficiency. Please make this change. Especially at this store being one of the most popular in the nation Im sure. Thanks.The woman who helped me finally was nice btw. Dont throw her into the Amazon dungeon.
Itd be 5 stars easy IF there was parking!!(Considering all the $$$ Amazon rakes in, one might think they could spring for a location w a small lot.)Be prepared to drive around looking for a meter in the crowded campus district, then finding one put a quarter in it, and walk a bit.Other than that...service fast, curteous, and friendly.
This is a tough one. The idea is brilliant and so easy to use. To the same day pickup rocks as does their updates they send. The best. My problem is that it is located directly on high Street in the middle if the OSU campus. Perfect for students. However if you need to drive there, its one of the worst places in Columbus for parking.
I have had many delivery problems since amazon started delivering. They never deliver to the correct address. The delivery drivers (for Galloway, Ohio) are not careful with the merchandise. This last order is going back. I am about to stop ordering from amazon since UPS stopped delivering. Worst adventure they ever thought of. Leave delivery service to the professionals!
Very handy place. I boxed up my return, labeled it, and brought it here. They have tape off you need it. Just drop the return does the chute and youre all done. The only thing that could be better for me (personally) is the location.
Parking is a nightmare. Parked at UDF two-doors down from Amazon for literally TWO minutes; tow-truck driver waiting around the corner and about to hook-up my car the minute I came back. Tow truck driver also said that even if you buy something in UDF, the minute you leave the UDF parking lot, they will tow your car.
The service here was great. It was fast and easy to make my returns. They have bags if you dont have the original box that your stuff came in. They even printed return label for one that I forgot. Its great
I really like the Amazon hub locker. Its a great spot to have your order dropped off there in case your at work or running errands. Very convenient. Hassle free.
Amazon Prime has instantly become a hassle for returning merchandise. Congested street with no parking can be difficult to visit via motor vehicle. The place was obviously created for college patrons. Amazon should open an easily accessible central location without delay OR start allowing free Prime returns at UPS again. Current situation is sad for working adults.
Low rating strictly for lack of parking. The services are excellent after you find a parking spot and walk a few blocks. Why Amazon would pick such a location has to be that they have no idea what a hassle it is.
Beautiful facility, great service. Just not a fan of the location. No parking, and traffic for that area is horrible. Its never just a quick trip there to get your package. I get it, they are there for the college crowd. Just wish it was more accessible.
This is quite possibly the coolest thing Amazon has ever done since Prime 2-Day shipping. It is easy to find and has a HUGE Amazon logo outside on the building. It was extremely easy to use. Granted there was no parking, but I just parked at UDF and went next door to Amazon. I also went to UDF and Id bet Amazon brings them a ton of business. Anyway all you need is the barcode. Head to the correct locker section. Scan it, and a locker pops open. Take your package and leave. You dont need to check in with anyone or do anything else. If you need assistance, they do have actual people working at a counter to help. Plus you cant beat 1 day pickup. Holy cow this is an awesome concept that I wish I discovered sooner!
Quick and easy to get in and out. Parking may be difficult in this area but I have found the best place to park is along frambes Ave. (just bring a quarter) The staff has also always been friendly and helpful.
Can we please get more of these around town!? Pretty much anything I want/need delivered in ONE DAY!? Yes, please! Super easy to use plus they had free samples on my last visit. I love Amazon but Im terrified theyre taking over the world...in a good way :D
Very conveniently located despite the lack of parking (most people use the United Dairy Farmers nearby as temporary parking). Overall, this place makes Amazon returns very easy - just scan and go.
I accidentally delivered a USPS package to this facility and I hoped I could still pick it up. Went there two days after the package was delivered and after they signed off in my name to accept the package, they returned it to Amazon instead of eBay where it was originally from. Now I have to go through the hassle of finding my package.
Helpful staff at the desk. Of youre picking up get your pickup code from the app not more than 15 minutes ahead. Then make sure you only go to the touch screen at the locker bay number indicated in the app. Their usps deliveries have been getting there late in the day as of writing this.
Great alternative to packages sitting on your doorstep. Allows for same day shipping of Amazon goods from the Columbus distribution centers.When you arrive, scan the barcode Amazon sends you at the appropriate locker. The door opens, and you take your package. Thats it.Parking can be problematic, but thats to be expected given that this is a campus location. You may need to park at a meter and walk a block.
Had a problem with my order and they gave me a refund on the spot. They let me keep the item as it was small and inexpensive - it had supposed to have been a 3 pack but I got only one.Convenient location except for one thing: no parking lot.
Quick and easy pick up! -2* because pick up was promised same day and changed as soon as I clicked to place the order. Ordered another item on the way and it was in the locker with the previous item, +1* for that convenience on an Amazon Basics item.
2019/5/1 around 1:30pm, I picked up my packages and went home. Then I found out one of the packages were opened and product was missing. I don’t care if it was the staff stole my product or the carrier, he definitely ruined my shopping experience.
Very convenient service at a very convenient location.
No near by parking. I went three times to try to drop off a large package and never could get a spot within a distance that I could carry the package. I called the number associated with the store and was connected with Customer Service for all of Amazon. They were unable to connect me with the store to figure out a game plan for dropping off this package. Very disappointing. Whats the point of having a location thats inaccessible for people that dont live within walking distance?
Store is clean and easy to use. Parking is horrible. Basically, there is no parking. I hope amazon opens up another location with at least a few dedicated parking spots.
The facility is great except that there is NO PARKING. Do not try to park at United Dairy Farmers or any other premises close by. YOUR CAR WILL BE TOWED AWAY INSTANTLY
People there are very helpful. This was my first time using the facility and I was very pleased. Unfortunately, construction in front of the building makes access inconvenient right now. I just hope limited parking is made available for patrons in front of the building.
Great place to pickup packages securely
No access from parking garage. You need 2 people, one in car idling at UDF and other to run inside for you. LIMITED spots on street in front. You best have Amazon App to locate/release package.AMAZON JERKS: DESIGN FOR OTHER THAN COLLEGE STUDENTS (Parking/LOCATION/HOURS) Jerks!
In and out quickly to drop off a return. Went on a Sunday so I wouldnt have to fight for parking. Quicker and cheaper than going to the post office or UPS.
Great location if youre in Ohio State student otherwise its a tough spot to find any parking anywhere nearby for the surrounding community to use this location
Arrived at 9a to drop off and nonone was there. Waited outside with severalother customers, most of which left after 15-20 min.How is it that nonone is working on a Saturday morning? Horrible.
Everything is good about this place except the lack of parking space. Park your car on the street, get in, get out in 3 minutes. Prepare your code or package ahead of time.
For being Amazon, I’m VERY DISAPPOINTING (regardless if storefront is new or not)!!!!We ordered something and had it delivered to the amazon pick up location for one day shipping. NUMBER ONE PROBLEM- when I ordered it, it said pick it up anytime today until 9pm so we went after work around 3:30. We got there and it wasn’t delivered yet so they said to wait until the app said it was delivered. Well let me tell ya.... We just went back to the store hours later because the app and email confirmed it was delivered and scanned. They told him it was still in route and wasn’t even there yet and they didn’t seem to care🙃🙃NUMBER TWO- The location is on Campus and with construction going on, you can’t find parking anywhere!!
Cool concept, looks cool, always clean, staff is great. But location, location, location parking is non existent, the high car traffic area makes it’s hard to access this location. Other than that is fast and efficient.
I love the convenience of this location, I just wish there was more parking available. I also wish that they would enforce the no parking on the street in front of the store. It really slows down the traffic flow.
Location of this pick up is not great. There is no dedicated parking and no where close by that isnt metered. The use of the pick up is extremely easy and works great, I just wish they had somewhere to park.
Overall Im a big fan of Amazon there for Film It Center is downtown so parking is difficult but you know what comes with the territory Downtown Columbus is a freaking nightmare for parking just like any other major city Amazon has excellent customer service Ive actually been having a lot of trouble with my Amazon Fire TV attachment and Ive called twice or actually Ive called 3 times but two times they credited me with digital copies of brand new movies each one was $16 a piece so I got both of them free they had they had Hulu contact me they had a customer service contact me they actually called me back and now they are processing a refund for $70 for my device so you know thats really good so Im very happy with them overall
Parking is awful, on street meter if you can find it. Otherwise a great idea to securely pickup a package. Heard you can now do the same package pickup at Whole Foods locations.
Cool idea, horrible location. They tore down the parking lot behind it (that you see on Google maps) so there is literally no parking other than street parking. Not worth the trouble unless you are within walking distance.
Very convenient for free package returns. There is free parking on the first 2 floors of the parking garage which you can access in the alley (Pearl St)
I park at cvs and shop at CVS while getting my amazon locker code then put my cvs stuff in car walk across street get my amazon order and go home.This amazon store isn’t parking friendly but support the local business with parking around there and then walk and get your stuff.
Pleased with the service, but parking on High St on OSU campus..4get it, u have 2 park illegally & u better make it quick so your not ticketed or towed. NO PARKING for Amazon customer vehicles. This location is strictly 4 students of OSU campus that r walking or riding bikes.
Convenient location. No on street parking. And no parking for the store. But if you park in front of the hub and quickYoull be good to go. Kiosk machine and helpful staffs of youre ever confused
This was my first time using an Amazon locker. I was in and out in less than a minute to make a return. Parking is a little tricky and there is currently construction so be aware of that. Not much they can do about that, though.
Absolutely love this store front convenience, but good luck parking (covid has made it easier to do so at the UDF) but other than parking, great place!
Ive picked up and dropped off Amazon items here. Its close to home, parking is not so convenient depending on time of day.
I encountered an extremely helpful employee while dropping off my returns. I had no clue on what I was doing but thanks to her I was able to mail out all of my packages in a timely manner
Perfect location and really convenient if you are a student at OSU living on campus or without a car. Students typically encounter package thefts in the campus area so this store is a huge asset to student life and accessibility.
Terrible! This is quite possibly the most inconvenient place in the city to locate this store. There is zero available parking, and traffic + construction issues make it even worse to get to.To make things worse, Amazon is forcing Prime customers to drop off returns here instead of at a UPS store THAT HAS PARKING.
This is very convenient and a good location but parking is impossible. There should be a lot or 10 minute free parking nearby for customers going to pick things up.
We get it Amazon, you have money and wanted to open up in the fanciest location. But the problem is there is little to no parking available which makes pick up very hard and inconvenient. Regardless, the people in here are nice and helpful.
Nice new faculty but you have to find a metered parking stop a block away. (Its sad Amazon now requires one to drive here to do no-cost returns!)
Very helpful staff. Terrible location! Unless you are a student that is walking. No place convenient and close to park when picking upUPDATE. The clerk just informed me that they will be getting a parking garage next year. Hallelujah! !
It is really unfortunate that this is the only amazon drop off center in Columbus so far. I gave the same feedback in the review that Amazon sent me as well, but heading anywhere on campus for a simple errand is a pain. Plus the lady who staffed this was rather rude.
Even when picking up a package is fast, not having a parking spot makes it a risky move. Parking maids around the campus are like a pack of wolves.
I took an item in to return it and later that day my bank account was already credited with the purchase price. Very easy to make an Amazon return. Very nice staff as well!
This place is of the chain. Everything is so in order just as you would expect Amazon to be. There is staff onsite to assist you in any pickup or drop off complications. I wish it was a little more roomier, it can get crowded at times. Overall an awesome place to come in and take care of some business.
Close to work for quick drop offs and return. Love that there is a drop box window as well as staff to support. Refunds within 24hrs with their quick-scan
My son had trouble with the locker. Employees kind of tried, but were of little help. When I called amazon customer service, they said the package had been picked up and signed for by wade. Who the heck is wade? They gave away my shipment. Nice. Never again.
I want it even faster than a drone. You can get thousands of items in just 2 minutes.A drive for me, but saved on shipping. Free returns if you drop it right here. Free Packing supplies available(see pic).Pick up was very cool. Wave your barcode on your phone under the scanner and a locker door pops open. Grab and go.Not sure if they are participating in the Amazon Pantry items. I saw an employee come out of the back room and scan her phone. A locker door popped open(see pic). She grabbed a Gatorade, and went back to work. I looked it up. If Prime or Prime Student(6mo free, then $49) you can use Prime Instant Pickup(see pic). Apparently they are going after the impulse buy students in the area. Thousands of items under the menu of PIP are stocked right here. Need a snack or beverage? Order, walk inside, scan, BOOM! You just received something about as fast as a vending machine. Thats not all. School and dorm supplies. Device chargers, cords, and accessories. What about large things that wont fit in a locker you ask? Thats what the live attendant is for. Scan at the kiosk, and your name pops up on a display screen. They bring that must have PS4 right out to the counter for you. This can be a dangerous concept. I see that you can even buy PIP buttons now for refill items.I know a friend of mine gets cases of beer through Amazon delivered to his porch, sometimes next day. I wonder if this is similar for pantry items.I am so curious for a family member attending OSU next year. This will be a safe way for her to get all her packages safely, and quickly. I assume now all students want Amazon gift cards.XP#UpCloseSavor
Most of the time this is a fast pleasant alternative to pick up your Amazon orders. Sometimes it gets crowded. NOT a good place to drive to cuz no parking spaces close by.
This location was very considerate, despite the fact of being several minutes late🕘 after closing! 😞The worker was nice 😁enough to go in the rear and get my📦 package. 😜Thanks Amazon!!!💯
No place to park. Great for a local resident or OSU student walking or riding a bike. Whole Foods locker pick up was easier
Nice to have this store. There is NO parking. You have to on a side street or at the convience store a few doors down. Not very convenient! I would not use this store again unless they move or somehow add parking.
Columbus is one of the fastest growing cities in the nation. Why is there only one of these sites? There is absolutely NO parking available. Such a deterrent if you are not an OSU student.Amazon was considering Columbus as one of their locations to place their additional headquarters. Why is the only one site in the entire city, in THEE MOST inconvenient location?!?!?!? Absolutely ridiculous!
Very inconvenient location. Of all the places in Columbus why High St?!?!? I understand alot of kids at Campus return books ,but if you are going to put in a storefront like this invest in some parking!
Good place to drop off and pick up Amazon packages. Parking can be a bit of a hassle if you dont want to park in UDF. PLEASE DONT PARK ON THE ROAD.
Place would run a lot smoother if it wasnt for all the college students, they are a blight to this community and make the place smell like Natty Light and hot garbage. Avoid if youre in a hurry
Amazon@Columbus is a lifesaver for me. Theres been a problem in my neighborhood with packages getting stolen off of peoples porches while they are at work during the day and its nice to be able to have my shipment set somewhere where I know that theyll be safe until Im able to get them. Best of all, I can get things more quickly (usually) when theyre sent to Amazon@Columbus. Park on Frambes Avenue if you can find a space.
If there was parking nearby.. this place would have gotten 5 stars!Other then that:just come in pick up and go.or on the other hand come in.. drop off and leaveSimple and quick
Quick and convenient, as long as you either live down there or know where and when to park. Should be easy access with school out, but its a pain during osu year.
The system works perfectly. However, if you arent a student or live nearby, Id choose a different pickup location. Parking there is extremely limited.
It doesnt get any easier than this when you live in the area or on campus! I had a big problem of packages getting stolen at my apartment and this solves that! I just wish they had an option to deliver even non-Amazon packages!
Parking is tight, bit a great place to pick up your deliveries. In and out FAST! Very helpful employees!
I absolutely LOVE Amazon and love it even more that there is a location to drop off and pick up instead of beong afraid someone may steal your packages. I just hate the parking.
Rude staff member! I had never been there so I had a few questions and she had no time for me! Luckily another customer was helpful and showed me the ropes. I will not be back! Also NO PARKING!!!
I dont have a printer so I needed the Amazon assistant to help me out. Piece of cake! In and out! Just when u think customer service is gone...
Prime member. Ordered a bike lock Thursday night. I need the lock for Monday morning to lock my bike at work. Amazon promised delivery by Saturday. No email and no notification on Saturday, but per tracking the package has been in Columbus since early Saturday morning. Checked Amazon account on Sunday and now indicating delivery on August 29. Called Amazon and Alex in the Philippines said he would check with USPS and get back to me today about the status. He also promised to extend my Prime membership a month.Anyone else notice a steady decline in Amazons service?
In and out service, just wish they had simple 5 min parking. Gotta park at udf and run next door to avoid a possible tow/ticket
Take returns with no box! And they have tape there to attach the label you have to print.Question for Amazon: is Amazon able to print out return labels at the locker for people without a printer?
Pretty easy. Make sure your smart phone is turned on and ready to run the Amazon app. Once that is done, make sure it shows a barcode. Go to the locker number indicated on the app , scan barcode. It will then open the door that has your order.They do have staff on site. The number for the Columbus Ohio store leads to Amazon corporate I believe. In addition future reference I think it also replaced a store called universtees that was around that area.Great to know, unlike other locker locations that only give you and extra 72 hours, the store allows for an extension total of 15 days before the shippment is returned to Amazon and you get a refund for your order.
Very convenient. However, parking is a problem. Be careful when parking next door at UDF you may get your car towed away.
Amazon pulled down my linnies and delivered nothing but an undercooked sausage link between my hams.1-Day Pickup is 100% bloody bullocks.Unsure when Ill get my order of materials needed for an interview tomorrow, but I know Im going to look like a retarded potato during it thanks to them.
Impressive & efficient, had a high tech feel while in there, didnt need me to bring any packing material even for return! Availability of close by parking was the only issue.
Great personnel friendly helpful even gave me a free case a Gatorade
Had similar issue as Previous review with 1 day pickup at same location, shows delivered but not ready for pickup. Called customer support they attempted to call the store and the support rep came back on the line and even said he was sorry the store rep would not help him and he was very mad, the guy on the phone was trying to help but could not do much. sounds like amazon has some logistics to work out on this. they were using local courier and they are closed today so not sure what the tracking is talking about most likely is just delivered to couriers office. should have just used normal prime and got it delivered to my door today.
I had such a fantastic experience here, a gentleman named Aaron went above and beyond to help me and Im just so grateful!!!! Who says customer service is dead? Thank you Aaron youre the best!!!
No parking lot outside. It’s a busy street to find a parking spot. There are enough kiosk’s inside to get the receipts for the print. Other than the parking, there’s nothing to complain about.
This was the best thing the invented since free 2-day shipping for prime lol super easy to use, staff onsite to help with any question. You can also send returns free of charge and they have packaging to send it in for free.
Easy, super easy. I received an email from Amazon that my things were there, downloaded a barcode that confirmed I am me, then scanned that barcode at the assigned locker which popped open with my box inside.
You really have to park in the garage in Pearl alley, but other that that, its quick and painless
Easy process once you make it inside. Horrible location as parking is not convenient.
Great store, great concept, great location. The people complaining about no parking are completely missing the point that this store was made for the 20-30,000 students who all live within walking distance of this place. Cheers
One day shipping works great, store is clean quick and on campus. Parking is a pain in the ass... but thats not their fault lol
No parking space. And they dont care if people park right outside where a fire hydrant is. Other than that, everything is fine.
Love this concept! Loyal Amazon fan for a few years but when I need something pronto Amazon closet is that fire! Simple. Easy. Convenient. Awesome.
Works as advertised. People are always there to help with whatever you need, but most of it is automated. Only downside right now is parking. Most of the time, a meter or two is open nearby so it hasnt been an issue for me yet.
Total reviews rating 4.3
199 Reviews for Amazon Hub Locker (Columbus) 2023:
Review №1
2022-05-21Return was very quick and easy. No hustle. Just bring your product after placing the return request and scan the QR code in front of the lockers and place the box .
Review №2
2022-06-07Do not return here! I returned something on May 30th and was originally told I would see my return in 7 days, called in to check and they said it would probably be 30 days before I get my refund and that I shouldve sent it UPS!
Review №3
2022-01-15Store is kept very nice and clean. Easy to find on GPS parking is offered in front also behind store in a garage. Staff are always friendly and respectful. They also offer self service. Would recommend 👌 👍
Review №4
2022-05-19Very confident good returning products. Only 2 cons are parking and only one kiosk.
Review №5
2022-01-23Maybe good for students, but otherwise impossible parking so return drop-offs arent really possible. Ive also had 2 out of 3 returns not make it to Amazon when returned there.
Review №6
2022-02-01I had to return a larger box with a dolly thinking it would be a pain, but the parking is conveniently behind it. You do have to pay but it was .75¢ for 30 min.
Review №7
2022-04-20The staff person there was helpful and the pickup was quick and easy. Would definitely use this service again.
Review №8
2022-04-17I love the ease of pick up and drop-off here. It is very clean and accessible.
Review №9
2022-04-15So incredibly convenient, especially if you live in a neighborhood where porch pirates are prevalent. Im grateful for this location.
Review №10
2022-04-10Of all the places Ive picked up and returned items its the fastest!