Amazon Hub Locker (Cleveland) in Cleveland
- Monday:Closed
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:11AM–5PM
- Sunday:Closed
Perfect,,, wish I had known about it sooner if I ever need to go again thats the first place.
They did not know what they were doing at all. First time I went there they opened a hour late. Second time I was there for almost 30 minutes while they looked for orders that was already picked up. I finally figured that out and said something to them and got the one order I came for. SMH! Will never use that location again.
Great as long as you can get a parking spot.
Is easy to pick up your package but impossible to find a parking spot thats why I give the place one star
Customer service was great at answering all my questions with useful information.
Never any place to park, otherwise workers are pleasant and efficient.
The process was super easy and the employee whom was there was very helpful. Great place to have this location! Parking sucks a bit, but its the city so its expected.
Can take care of returns and pickups here but staff is less than friendly and parking sucks. Wondering when Amazon will recognize that more than University students want access to these locations.
Returns process is easy, once you get inside and are waited on. Parking sucks and staff is often not around when you walk in. Theres no way to call them to the front so you just have to wait for someone to finally come out and wait on you...
First time but got my refund the same day WHEN TURNED IN!
It was a very easy transaction in regards to returning a product. They emailed me a QR code, I presented it to the customer service rep, she scanned my phone and out the door I went, my refund was issued a day or two later, easy peasy!
Very easy to get to and use once you know where to park.
Had to make a couple of returns. The process was fast quick and easy. I did not have to pack up my items I just needed to drop them off, show my drop off code, and that was it.
I love that I can order something the night before and pick it up the very next day at no extra charge. I wish parking was more convenient... The spaces out front seem to always be filled with people who arent just popping into Amazon and going, but instead by people lingering at other businesses. The staff has always been helpful and astonishingly efficient.
Great spot to pick up or drop off your Amazon packages but it is especially great if you work, live, or travel downtown Cleveland at all. Its in a decent not to crowded area, so parking is somewhat easy. Just keep a quarter for the meter.The staff here has always been great and they greet you as soon as you step through the threshold and ask you what you need.Highly recommend if you cant wait for a package and need it shipped there for pickup. And it makes returns very easy too
My experience was great after I entered the building. However, there is absolutely no parking and the location is terrible. I drove around for 20 minutes looking for a spot to park only to return to my car with $25 ticket on the window. It would be nice if it was in a freestanding building that will allow you to park, get out and pick up your package stress free!
Fantastic! Super easy pickup or returns. Park weekdays after 6:30pm or anytime weekends are free on metered street. You set a pickup and they assign an in-store unit to have the item ready. Returns -- just bring the item! You can complete the return & print and attach everything in-store. No box or packaging needed! Super-easy. Enjoy!
Its pretty much self service if you know what youre doing and can be in and out very quickly if youre either picking up or returning. Signs set up around the room make the process pretty self-explanatory but if youre having trouble you can just ring the bell.and someone will be out to help, and so far in my experience theyve all been great and helpful. Even during this pandemic theyve soldierd on so major props to them. Picking up stuff is pretty automated; just scan a qr code from your delivery notice and get your package from a locker there. And if youre returning anything you can get all your supplies to ship it there (labels, packing containers, etc) and just drop it in the return slot. So yeah, want a safe alternative delivery/return spot for Amazon goods, its a pretty solid spot. Just remember to bring your phone or remember your account info.
Nice enough but parking is trash. Only 3 spots dependent upon what size vehicles are parked. People are constantly double parked. And they take their sweet sweet time getting in the car and pulling out even when they see you waiting to get their spot.
Finding a location with convenient parking is the responsibility of the business even if the government screws everyone with poorly managed public streets. There are two parking spots in front and itd be great if Amazon can reserve those for its customers with a 15 min limit. Actually picking up a package takes 20 seconds after you receive the code, so you can leave your car with hazard lights on at your own risk.
Once in the store, the staff are friendly and picking up a package is nothing short of magical. Just scan a barcode on your phone and a door pops open with your order inside. How cool is that?!Knowing theres also now a physical store to return items is great too.The cherry on top though is free next day pickup. I ordered a phone case on Friday and picked it up hours later on Saturday. Amazing!The only issue as people are saying is parking is very limited. I wouldnt hold this again any other business but the experience inside the store is so fast and seamless, we spent more time finding a spot and walking than actually getting the package. Fortunately we parked on the street for free (got lucky) but you might have to pay $2-$3 to park your car.Ill definitely be using this service again but itd be good to consider day and time of day you may be picking up to avoid inconvenience from the parking.
Delivery driver dishonest on my delivery order indicating several deliveries have been handed directly to a resident when they are delivered, this is false and a lie, I would have been the person the deliveries would have been handed to and no deliveries have been directly handed to me, the drivers have not seen me to hand deliveries to me outside or at the door. I will also be calling Amazon to make a complaint.
Parking sucks. Their is street parking out front, i think 3 spots? But you have to come before rush hour or later in the evening. They close at 9pm i believe. They also have tape inside you can use which was great for me because i was in a rush and forgot to grab mine. Free for amazon returns if you cant afford to pay to ship back.
Pretty awesome for returns. So convenient, and your money will be refunded quicker instead of mailing it back yourself. I dont live downtown, but I also see how awesome this would be for people with weird mailbox areas or locked doors in their buildings. Keeps your packages safe.
Our church is right around the corner, so this is very convenient for us. If you have to drive in, it might not be quite as nice. But I love picking up packages on my own time and not worrying that theyre sitting on our front step. If you need to return something to Amazon, this is super easy and convenient!!
Very convenient for making returns and for 1 day pick ups. Parking can be a bit tricky but, because most people are in and out fairly quickly, you can often catch a space if you circle the block.
I was there on a Saturday so luckily there is a meter parking available about 2 blocks away. The process of picking up packages is a breeze if you used the amazon app. Actually you may just park outside the store considering that you could be out in a minute if you don’t want to check what are inside the box. However, I would still prefer home delivery than picking up from this locker unless your study or work place is within walking distance and your package is not heavy or bulky.
Very fast and convenient...parking is an issue and very limited in front of the Amazon Hub Locker facility, folks are sometimes double parked to pick up and drop off items but thankfully you can get in and get out rather quickly.
Wont be doing Amazon pickup again... I checked the tracking information and my item arrived at 2:52am this morning. I was out and about at around 2pm that day but hadnt received a confirmation email. I figured I would stop in and see what was up.My package was AT the facility, but hadnt been scanned yet. No problem... Ill wait a bit. The guy said probably 30 minutes to an hour. Fine, Ill get lunch.While getting lunch, I pulled up the Amazon app and checked with a customer support person. Apparently there was some delay with my package and it wouldnt be available until tomorrow? If I wanted to wait until tomorrow I would have just went with standard Prime shipping. NOW they cant even change my package to ship to my apartment just across town.No explanation of what happened. No explanation why I cant pick up my package thats been there for 12+ hours. Nothing...
An Amazon truck driver hit my car Tuesday 2/2 and no one has reached out to me in regards to any repairs to car or getting a rental. They keep giving me the run around Ive called Amazon directly numerous times and the insurance company the driver provided and nothing has been don, no one has called me and i still have I huge dent in my car from the Amazon driver hitting MY back car door
It was extremely easy to pick up my order. The app made it super simple. The directions were clear... Overall this is a very cool concept. The only downside is the lack of parking available in the area depending on the time of day.
Easy to use. Staff attentive. Freebie promotional items avaiable. Tech friendly with 1s smartphone. Good and reasonable hours given the neighborhood. Definitely on my save list for delivery pickup. Safer than packages left at home when not there.
Very convenient, neat way to pick up your packages need more parking spaces, but after I drove once around the block, I was able to get a parking spot, all was OK.
The people here are really kind. Picking up my package was simple and easy. The only thing I don’t like & others have mentioned this as well is the parking. I had to park all the way around the corner and it was raining. A place like this really needs a big parking lot right in front.
Really limited parking. If youre just doing a return and your package is already done up it is as simple as running in, chucking it through the marked slot, and running out again. Theres a printing station for return labels if you cant do it yourself and tape for the box when youre done.
Close to my work so I can easily pick up items on a lunch break or right after work. I havent had any issues. And they have a spot for you to leave your outer boxes, if you dont need them when you are picking up!
Love having this option to pick up packages here. Life is a traffic jam and it is annoying trying to anticipate being home for deliveries. The staff is ready, willing, and able to assist. Parking will be an issue due to the location in the AM and midday. 2 thumbs up
Clerks are ALWAYS helpful. Sometimes they are so laid back you may second guess if your return will actually get returned. But they always do. Your in and out. Side note there are three parking spacing in front of the store. Mostly two cars take up the space. So if you go there dont be like most drivers and take up too much parking space. Leave room for a third car!
It was easy to use the hub. Heck I might start getting my packages delivered this way.
This is an amazing place to pick up packages. The workers are very kind and knowledgeable they will get your package out of the back or you can get them out of the provided lockers. This just depends on you and when you checked in. Parking can be a pain but it is downtown Cleveland so that should be expected
They supposed close at 7 PM, I arrived at three minutes before, there are still people inside, but they refused to let me in.So I drove 20 miles on a Sunday afternoon for nothing, because people worked there are slacking
It was nice and easy and I found parking right in front which was the most I was worried about. No problem. In and out.
Pickup went somewhat smoothly. Im not from the downtown area so Im not really familiar with the area where the facility is at. They need to update their damn address, Google maps give you a weird way of getting there, I had to get out of my car , walk around ask people where to find it before I finally found it. Lol of course I felt dumb when I found the store with a big as Amazon sign on top
1 hour meters available within reasonable walking distance. I only threw a dime in and it was plenty of time to get in, scan my code, and grab my package, then leave. Wasnt even 8 minutes.
Better to get delivered to your office. Luckily, they are open on Sunday and I could snag a parking spot right in front of the door. I can get pkg sent to the apt. bldg. where I work - I just wanted to try this for something different. I got a confirmation code on my laptop, and I guess because I didnt have my phone and couldnt get it from a locker, the young clerk was a bit put out that he actually had to do some work. His overall demeanor was lazy. I wasnt greeted, I wasnt thanked, just here you go and he went again to the back room. Hey, sorry to bother you. But Im not a student... Im an older lady who gives and therefore appreciates good customer service. But I got my packages and next time will just have them shipped to my workplace.
It is SO SIMPLE!!! Dont let the monitors confuse you. Someone is there too help and they make it seamlessly easy.
I just needed to make a return. No parking was the biggest downfall. Everything else was great I was able to print off my label and just drop it in the box of simple easy and convenient just the parking situation.
Great location and very secure place to pick up packages. I would give it a five star but the parking isnt the best. The best place to park is across Euclid Ave in CSU Lot 21 (pay lot: minimum cost is 2.25 for an hour).The staff on site is also helpful with whatever questions you have about anything.
Very impressed with the ease of returning an item. I printed the return label out and taped it to the box ahead of time, which probably helped.Also they had free samples of some energy drink which was cool.
Pro tip: confirm your pickup 15 minutes before arriving. This has changed dramatically my shopping experience. This is one of the most convenient methods Amazon has provided. Now we have the flexibility of getting it shipped directly to home, but for people like myself, who live in an apartment with less than ideal office open hours, this has made life a breeze.12/22/17: Got a little bit of a line (I was in front) due to the Christmas season. I apparently had a difficult to fill item. Be prepared for this.
A clean, sparse store with a few lockers to pick up Amazon packages and a desk where you can drop off packages. I have only used this location to drop off a package with an already printed label, but my experience was positive and the staff at the counter were very courteous.
The parking really sucks. There is ALWAYS someone parked right out front of the entrance to this place in a spot thats clearly for people going into the Amazon store, and theyre clearly not in the Amazon store. I get that a lot of people in the area probably walk to the store, but there really needs to be an extension to the three parking spaces that are in front of the store.
Be careful parking outside here. I was blackmailed to pay a bribe to get out of a ticket for a fire hydrant I had not spotted by a parking enforcement person. I got the clear impression he has done this many times before. He had it down.
Parking is a little rough, but it is convenient in the aspect you can get your packages earlier than expected and Im also an Amazon Prime member. No interaction is needed with customer service just make sure you bring your smartphone to scan and unlock the locker where your packages will be held
The attendant was a negative terrible person concerned with her phone activities. You cant call the place just some foreigners outsourced American jobs bc amazon preys on china and cheap labor to exploit Americans and getting very rich off it needless to say their descriptions of my product i bought and waited for were false and lies. People can out any info on there without reprimand
I was here to drop off a package I was returning. There are kiosks there to start or continue your return, and I assume you can print the return label there. They were a bit confusing, because I already did the return process online and printed the label. The lady working there was nice and clarified that since I already had the label printed I could just drop it in the returns hole in the wall.
Having been here many times i highly recommended this place.Packages are safe
Excellent way to manage my amazon shipments. The entire facility is always clean, calm and as cool as the employees that Ive met there. Quite convenient & highly efficient.
Nothing beats knowing your package is safe and secure for 15 says. The staff is friendly and knowledgeable. Not the most convenient parking, but for those that live the city life, its nothing new.
Friendly and quick. I have yet to experience a problem. Parking can be a predicament depending on when you go but thats not their problem. Free samples show up every now and then.
Nice store but the location is for the benefit of students, not everyone else in the County. Unfortunately they are let down by Amazon Logistics, Amazons own delivery firm. Be aware that, even if Amazon tell you your parcel was delivered to their store, it could still be days away from arriving.
Worst location for an office the main activity of which is picking up and dropping off the packages, as there is literally no dedicated parking space. One star added for the smooth process. I had both pick ups and drop offs there.
This place is the best thing since sliced bread!! I love that I can order something fairly late in the evening and just pick it up the next day at this Amazon location. The app on your phone provides you with a bar code, you scan the barcode at the indicated kiosk and a door pops open with your treasure inside. Returns are easy-peezy -> print out the barcoded label, hand it to the staff person, and keep it moving! If youer lucky there will be parking available right in front of the location. Otherwise, Ive had to hunt a bit for parking... but that is an inconvenience Ill risk to get my items a day early!!
I guess I cant really rate my experience with Amazon because I couldnt even find a parking space downtown. The CSU commencement ceremony and an indians game was going on and there was absolutely no parking. The only parking that was open was too far away (under normal circumstances I would park far away and walk, but I was in a time crunch which is why I chose to have the package sent there) or it would have cost me $20. I ended up just going home without my package because I had to be at work soon after. I get that they wanted a convenient location (as far as distance goes) for everyone, but unless youre live, work, happen to be downtown, its not really convenient as even on a normal day, its hard to find parking in that area or even downtown for that matter. I wont be using this service again.
This place makes it easy to return an item. Just take your parcel and the staff will pack it for free. You can also print the return label there. And you will get an email immediately that Amazon has received the returned item.
Every time I go to this Amazon store to to return my product they always close or they always have a sign at the door and say theyd be back in 15 minutes and never does
Really bad parking situation. There are a few spots wedged between a concrete bus station and the sidewalk on a very busy road. I work down the street and catch a bus at said stop and there are endless near accidents and parking issues.
Amazon stores are amazing. Its a safe easy place to have your things delivered. The staff is very friendly. Often times they are handing out things for free. It is also very easy to return items there, you dont even need to put it in packaging!
I stopped in Saturday to return packages and all three kiosk were down. Not good. The CS Rep said she would take care of my returns and the others that went before and after me. Its been two days and still no confirmation from Amazon.
Dont bother! I tried to use store pick up to expedite my purchase even though it meant going out of my way to get an item that could have been dropped on my doorstep. I had to cancel the delivery and have it shipped to my house since it was still not there 2 days after promised. Poor customer service from Amazon once again. So here it is 5 days after originallty promised and Im still waiting for it to be delivered and its now late again. GET IT TOGETHER AMAZON!
So efficient. Amazon informs you visit email that your merchandise is ready for pickup. Upon arrival, click the link in the email to generate a barcode, scan it at the appropriate kiosk, and wait for a locker to pop open with your package. Although you probably wont need assistance, a friendly associate is there to help.
Okay I really loved visiting the downtown Cleveland location the only problem I have is the parking situation is horrible I will never come back down there again if I can save myself the headache other than that the location downtown was wonderful the staff person that was there when I visit it I believe her name was Tasha she was so pleasant and so helpful and she helped me get my packages back and labeled and everything I really really really loved her and with the exception of the parking the place is wonderful
Its easy. You place your order online and if you chose to pickup at one of their locations its great. Go to email and retrieve barcode then scan. Boom your package in your hands. No wait time is awesome
I am a Prime member which comes with free 2 day shipping. Paid extra for one day shipping to location because it was one day ship and I had business in town that day. It has now been 3 days since I placed my Order and I still have not received my package. Went to the store to seek clarification and was told that nothing could be done until i got the email stating it had arrived there. No attempt of support or even an apology.Will not be using this service again. USPS is more reliable, and that is sad.
Wow! It feels like a trip to the future/moon/sunI get excited every time I go there. Maybe it is too much fun or maybe my life is too boring? Either way you have to get your package from Amazon in here. At least once
Great place to have ur packages delivered if prime let the stuff u order go there just saying
As a Prime Member, I chose this pickup option because it was supposed to rain on my delivery day, and Ive had really bad experiences with big shipping boxes and UPS home delivery.The downtown University District location is GREAT for Cleveland State Unis , but really poor for everybody else, even downtown residents, because theres almost no adjacent parking. Only three street spots in front on Euclid Avenue, no handicapped parking, or curb cuts, and the PAID lots all cost more than full-price shipping.After checking in at kiosk with my e-mail address, I still had to show matching photo ID, which really sucks if someone else is going to help you out by pickup your item. (a bit paranoid by my thinking)Doubt Id bother returning to this downtown location when my local Whole Foods Amazon lockers are 10-miles closer, with abundant free parking.
Dropped off a package on a Sunday. It was fast and easy. Not busy at all.
Extremely convenient. Try to find parking on the street either by a meter or in a 1 hour parking zone, the parking lot Amazon says is in the back wants $6 for all day, not really worth it if youre only running in for your stuff.
The attendant seemed annoyed at being asked about how it worked. This service is a fantastic new thing, and so when on my first time using it the attendant did not look up and instead just gave a robot response with directions, it was a missed opportunity to score some awesome points. He also didnt respond when I wished him a nice day. Zero response. Maybe he was sleepy or hungover and was trying to keep it together, instead of just being rude, but either way it was not optimal. It could have been an ushering in of a new age for me! An occasion I would look back on as my first time using the Amazon Pickup Store, and remember how amazing and great it was! Now it has stinky attitude smeared all over it instead.
Easy to spot the place and ease of use. it just takes few seconds for pick up and drop off.the staff qas very helpful.amazed by way they had come up with a such a simple pickup process
Was super easy. Street parking on east 21st, or behind the store on Swingos Ct. Walked in. Logged in, printed the label. Realized I forgot a box and the cashier said it was ok that they had one. Way easier than trying to do returns from home. Very happy. Plus a great cleveland sign!
Parking sucks but the people inside are generally pretty nice.
Incredibly convenient and super quick, will be using regularly. The area is very busy so during peak hours it may be difficult to park. YMMV
Im grateful that theres a place to pick up my packages instead of them being left on the porch. Its close to downtown Cleveland so its hard to find parking.
I like this place.Order online and pick up 2 days later.But I have had some problems with the person behind the counter not putting his phone down 😡.Its very annoying when the person who is paid to help you wont put their phone down for a minute to help a paying customer
MaKayla gave an impeccable and perfect pick up order experience! She was sooo pleasant and helpful! We are happy to have thi location in our downtown! Please continue to hire and employ pleasant caring Assosciates, they mean more than people know!
I had no idea that you could have Amazon orders shipped to these places! How awesome! Went to drop off a return, was super easy. The employee on duty was friendly and helpful.
This location is very centrally located HOWEVER parking is a nightmare and I really feel that tje the Amazon delivery drivers should drop off and pick up in back not in front as my experience was a delivery van taking up 2 of the 3 parking spots for this location for 36mins...the service at this location is very helpful and am happy with service here but not with parking
Would have liked to get a receipt for my drop off. The lady assured me it was all right and kind of got me out the door without scanning my label or anything .
Just started using this service recently. The convenience is so wonderful - for both picking up packages and returns, I cant begin to put it into words!Highly recommended!!
Always an easy/pleasant experience. Friday, October 12th Cory and Jada were amazing. They spent several minutes and went out of their way to help me. Thank you!!
Worst experience ever solely due to bad bad awful location of this place because there’s absolutely no parking. Everyone knows downtown parking is sparse to begin but having this place on your list to-do list is beyond ridiculous with its 2 parking spots in front. Yes thats it. Sure they advertise side street and backlot parking but who wants to lug bags and boxes O stuff that far?? in snow ice or rain?? and in unfamiliar quasi-sketchy neighborhood. And most importantly, being one street away from Wolstein Center and across street from CSU campus, if either are having an event forget it you’ll NEVER find a parking spot. So this is a major Fail Amazon. With all the available buildings in Cleveland, Ohio why would you pick this small inconvenient location? They dont even have automatic entrance doors. For a shipping/pick-up business you cant even hold the doors open for customers with handful of boxes? Just disappointing. Although the concept of this pickup location sounds easy, I’ll never go back there.
Friendly helpful staff gets you in and out quickly. The place is always very clean and well lit. Picking up or returning packages is a breeze❤
Great place too pick up your Amazon orders our return your purchases. Does not require bringing a return box. Parking can be a roll of the dice
Such a convenient way to pick up an Amazon delivery that you would not be home to receive. The added feature of 1 day shipping on site many products is so handy!
Went to return a package and no one came out from the back until I shouted for her. Once she came out she was unpleasant. Ill go to Khols for returns next time!
It is easy to find and both times I have been there it was not crowded and my return was handled quickly. It beats the hassle of the old way to return things to Amazon for sure
Perfect location to send my packages. But, finding parking a completely different story.
Parking is very limited. But service is excellent
What can I say lol? Its a good place for what its intended for. Your items seem to come a day earlier when you send them here.
Parking can be a little bit of a pain, But it was super efficient and very easy. All and all I love it. I will give it two thumbs up
Good experience always friendly workers
Dont like the parking situation but the experience of picking up my item in 1 day was priceless! and the workers were friendly and patient with me.
Very helpful customer service. Very easy returns with bags, tape, shipping equipment for senders. Hard to find parking though.
They delivered my phone to the wrong address. I have no phone nor can l get my money back ☹️☹️☹️☹️☹️
Excellent..Parking not a problem..Pick up & returns are easy..Staff well trained..Very clean & well run location!!
Quick, clean, and friendly customer service. Never had any complaints about this location.
Not much parking. I got a spot out front for a return. Very very nice helpful people. Will go back if I have a return or pickup.
Always in and out LOVE THIS!!
Convenient and with people there willing to help you! Awesome place to go if you rather pick up your packages at a secure location.
Retrieve & Return Your Purchased Items Easily & Safely! But, Why took out Wi-Fi?! Inconvenient with NO Amazon Wi-Fi!
Very difficult to find parking during busier times of day. Once parking is dealt with, easy and clean location and easy to pick up items.
This place is sweet. I live in a bad neighborhood where stuff will get stolen if its left out for too long. Allows me to get deliveries and not worry
I mean its an Amazon location so nothing incredibly fancy. Its great that theres one in CLE. Makes returning items easy as well as picking up packages. Parking can be an issue.
Very convenient to be able to pickup your order. But, the location is super congested making it difficult to park
Great location, its clean and easy to pick up your package from the lockers. And if you need help the customer service is great as well.
Super nice staff. The place is in a great location and they always have the package ready. Very convenient!
People working here are very helpful and friendly. It’s very convenient when I have to make returns. There are also free items sometimes
Aesthetically pleasing environment and super friendly staff (if you are a newbie, they help you with the whole locker thing!). Easy way to grab your items and go!
Friendly and helpful staff. In the era where everyone else shut down by 5, they are open till 9 pm everyday. Now, thats customer centric service.
My first experience at Amazon@Cleveland was excellent! I received great customer service and it was easy to pick up my package. I definitely will use this service again.
Great customer service. Friendly staff very helpful. Clean bathroom is always plus. Will be sending all my packages here.
Great convenience having this location. Wish they would add a push button to open the doors to help out those with big packages.
The guy at the counter was SUPER rude and unfriendly. He made me feel like an idiot. Not going back and complaining to Amazon
Very easy to pick up and return, but be aware of limited metered street parking. No parking lot or structure.
Consistently helpful and very convenient
Easy place to get in and out for returns. Usually I dont see anyone in there, but when there has been someone they are friendly.
Always good service
Easy to process returns once you can park and get there. Parking around the corner on the street and got a parking ticket.😔
Made it very simple to return textbook rentals. Just take the textbooks to the counter and theyll scan them, and can box & ship after you leave.
Really cool facility, you just walk in, scan your QR code on your Amazon app and a locker opens, you get your package and thats it.
Not convenient at all. Its in one of the most congested parts of Downtown Cleveland. My package has been delivered for about an hour, and they didnt get it ready to pick up in a timely fashion. Just wait the extra day, and have it delivered to your house.
I like it so I can get packages faster. Only drawback is that there is no parking.
Theres no parking. Its cheaper to have ups pick up your package than risk getting a parking ticket for the nonsensical parking rules in the area or to pay for parking.Not worth your time.
The person with the 1 star rating is an idiot. How is it amazons fault there is no parking ?? Not to mention the grammar...learn how life works dude.
Its always clean & the staff is very helpful.
Gave me the wrong package, no way to fix the situation. Had to order it again and wrestle with amazon for a refund. There is literally not a way to get in touch with the pickup center. Poor service
Who at Amazon picked this location? If it was midtown in a building that had a parking lot or in the burbs great, but this location plain out sucks with zero parking.
This place is amazing! So easy and convenient great alternative if you need something in a hurry
This location was clean and its super simple to pick up a order. My only complaint is I only received half of my order
Great service...parking can be dicey, but I will use again.
Convient place to pick up or return you Amazon purchases. Easily to get to, on Euclid Ave. Can take the healthline or a short walk from dtown. Staff is very friendly.
Super fast service in and out about 2 min
I like it cause the service was fast and you didnt have to wait in line for help thanks Amazon for been down town
Parking isnt great but its easy to just drop off and go.
Quick and easy return
Great way to get my packages and not worry about missing a delivery at home.
Convenient! Very nice helpful staff. Plus they give away free samples of various things.
No parking. Unless you can walk this place is all but useless. Also a traffic nightmare.
Easy pick up. Simply late the locker number and enter your pin. Help us available
Drivers are terrible. Ive had so many instances of packages being left outside of my apartment building and packages being delivered to the wrong address. Ridiculous
Quick and easy but needs more parking or strict 15 min parking out front
Fast going in and out, parking isnt as bad as you would think.
Clean but no workers out front I guess you have to ask someone to come the front.
Great service, was a wonderful experience
I ordered a pasta strainer on Amazon.......but it never came.....so I had to keep calling Amazon over and over and continually pester them until, finally, they gave me a re-straining order :))
Super convenient and friendly. It loses a star because parking can be unpredictable.
Very simple process just go in scan your phone and the magic door opens with your order. Luv it
Very fast collection of my order. Parking could use some attention
Never anywhere to park. This place is only convenient if you can walk to it. Its a hassle.
Good place to pick up your package when you order from Amazon if you are not at home during the day.
Parking options EXTREMELY limited, but staff is always friendly and fast.
The workers did not say hi, ask if I needed help, and stayed on the back the whole time I was there.
It beats having packages dropped at your door and you dont get them because someone has told them I would rate this place a 10
Extremely fast and easy location to get to! Parking not ideal.
Worst experience ever. Package wasnt there on time and customer service is unapologetic. You lost a loyual prime member of 6 years over your incompetence.
This place is super cool. Modern efficient way of retrieving your shipped goods
Pick up was quick and easy, was good to see that live help was available if needed
A great way to get your purchases. Staff is very friendly and helpful.
Really really neat set up. Id place an order just to have the experience. Great job Amazon!
Not sure what to put. Its a pick-up spot for Amazon orders. Its nice and clean inside. No interaction, though.
Service is great, best way to shop, pickup, return. Try it you will love it.
Pick up worked just fine, but parking is virtually nonexistent
Very convenient and easy to access.
This place is very easy to find, and if you have to return an item makes the return free.
Amazon lockers are awful I went to p/u code no longer on app contacted through chat and chat kept going down great idea if it works
Clean place, trained staffs and easily to return, get your package.
Very helpful staff. Great easy pick up / drop off
Thank God you were looking out for people like me, so needed so convenient and good friendly service
Parking is hard, otherwise easy to pick up a package
I am a CSU student and this is my pick up area for my books, items and easy to return.
Ummm. Can I just say .. NO COST returns and almost immediate refunds. Worth the drive downtown.
Didnt like the service will not return to this location.
No free parking but there is a drop-off zone in front of the store.
Great customer service. Can lick up packages quickly and effectively.
Convenient way to pickup packages that I dont want left at home.
Quick and easy to use. Parking beware. Bring coins
Usually very efficient and convenient. Today, 9:10 AM and not open.
Total reviews rating 4.3
199 Reviews for Amazon Hub Locker (Cleveland) 2023:
Review №1
2022-06-26They changed the others of opening from 9am to 10am without notice. Plus a couple days ago I got there at 10:15am and they were not even open yet. I sat there for over an hour and NOTHING. AMAZON doesnt care about customer service. They are now to large of a company to make customer service a priority.
Review №2
2022-06-23I waited an hour and a half still not open. They post online 9am and in-store 10am. Its 11:30am and they are still not open. I would give them no stars if the rating system will permit.
Review №3
2022-05-30Friendly staff but when will they get a parking lot? Someone is always parked there because they share a space with another business
Review №4
2021-11-23Awesome, takes like 3 seconds to drop a package off. This location has 3 parking spaces out front great for people that live downtown and can walk, but not so great if you are driving alone without some to move the vehicle or drop you off and circle around to get you
Review №5
2022-03-18Checked Google for opening time, showed 9 am got there 8:55, 9:30 with a line of people waiting behind me still not open. Called Amazon who didnt know why it wasnt open when listed as open on the site. The hub is already in an inconvenient area then to not be open is BAD business.
Review №6
2022-03-08The customer service was top notch. The only negative is that it’s downtown and there is very little parking although I found a spot right away.
Review №7
2022-06-14Website and door sign says that it should be opened until 7 pm. I get there at 5:30 to 6:00 pm and it is already closed. It happened 3 times to me now. So shameful!
Review №8
2022-05-19Got here at 9:15 when their hours list them as open but the door was locked and the lights were off. No sign was left to explain why they weren’t open during their stated times
Review №9
2017-05-31Easy, walked in and got my package. 1 day delivery is the best! Install the app on your phone makes process speedy
Review №10
2022-06-09It was our first time ever using it and the lady was pretty helpful.