Kerbside pickup
Yes
Advance Auto Parts in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 216-741-6212
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:9AM–8PM
Advance Auto Parts in other cities:
Comments (166)
The man that was originally helping us definitely did not have the skill set that we needed, but thankfully Glen saved the day.
Debra is an amazing employee. Shes very helpful with finding things I need for my car that I need. Shes very polite and always has a smile on her face. I love coming here. Great service and great employees. 😍😍😍😍
Well they wouldnt match what I saw on the internet
Brought a 300 hundred dollar scanner, but when I got home it was different (cheap brand) scanner in the box. I was refused a refund and a replacement scanner because they claimed that they dont sell the brand I received in the box. If you buy anything from this store, check your items before you leave.
Line to purchase rain x. Only one guy working on a Sunday. Ended up putting product back and walking out. Lady behind me did the same. Nice guy tho.
Excellent service at this location! I was lucky to have the manager help me replace my front headlight. He was courteous, professional, and got the task done quickly! Highly recommended
Wouldnt do the check engine test due to covid
Got new wiper blades all around and washer fluid.. Mike was extremely helpful and got me the right stuff I needed.👌
Went in for wiper blades. Associate tried to up sell me to their most expensive blades at first, but when I pushed for the less espensive, he seemed let down. I asked for help with installation and he walked outside, looked at the car and said it was too complicated for him, so I returned them and went to auto zone. A new associate changed the wiper blades in 5 minutes.
Went above and beyond with customer service. Came out on a cold night to help install wiper blades. The blades were very tricky to install but staff were determined to get them on right. Thanks for the help!
Thank goodness for the internet, they had exactly what I needed, my order was ready, friendly customer service
Very helpful. Called about a battery warranty and when I got there they had another one ready to go. Thank you again.
Terrible customer service! I went in to ask for help with my windshield wipers and the lady there didnt even take the time to come look at the problem with my wiper blade or ask what was wrong with them. She immediately shut me down and said I need to go to a mechanicWalked over to OReilly auto parts where the guy there helped me within 5 mins! Turns out all my wiper blades needed was to be tightened up because the screw was loose. If the lady would have taken the time to listen and look at my wiper blade she would have been able to help fix the situation a lot sooner!! Such poor customer service and just plain lazy if you ask me!
The associates here are all very friendly, courteous and helpful. No need to go elsewhere.
Shane gives phenomenal customer service. Happy to help knowledgeable and fast service. Seriously no need to go anywhere else.
As far as big box auto part stores go, AAP has always been my personal fave (you HAVE to place your orders online and use the numerous coupon codes available with a Google search for the best prices - its fairly simple, their website works well on mobile phones and Ive done it numerous times while standing inside the store - yes it can be a hassle but the savings are worth it, plus I like their rewards program and the fact all my receipts are saved digitally). This particular AA is my regular store thats local to me, and Ive always found the employees are extremely helpful and willing to spend extra time working on solutions to uncommon problems/needs) the only reason for a one star reduction is; 1: I very rarely leave 5 star reviews, perfection is rare. 2: as with everything these days, the employees arent particular knowledgeable about cars and car parts. Im old fashioned and miss the days of parts guys being true wizards about all things car parts, new and old. But the folks they do hire will at least work to find answers to questions they dont know and not BS you (you get that a lot at the other chain and I personally find it infuriating). So kudos to this location and their well stocked, clean store with helpful, no BS employees.
I have been buying auto parts from this location since it was Forest City Auto Parts. Helpful people here.
Super helpful they even came out and helped me get my air filter installed
They had a 5 star rating from me but then i called for a price on the phone and when i got there it was $30 more and they hadno cluewhat i was talking about when i mentioned it being cheaper on the phone when i called. So we may have to go elsewhere for parts since they aint the only show in town.
Friendly staff, and there are usually enough of them on the clock to make my visits quick. The only reason I knock off a star is that, like most auto-parts stores, I find the organization of products leaves a little to be desired. This is no better or worse than Autozone, and might be a bit better than ORiely, however.
Very helpful ,courteous ,and knowledgeable. I would send my family and friends. Thank you all.
Their prices are usually very fair. Their customer service is great though period theyve always been very helpful and went out of their way to take care of us. I plan to keep shopping there.
Good for cross references on the computer to send you to another store for parts
Chris is extremely knowledgeable and helpful. There are other places to get parts, but they don’t have Chris and his customer service and passion for cars.
Awesome service as always. Professional helpful employees that actually know about cars. Prices are a little high but still better than dealing with the competors.
Great workers who are very knowledgeable
Great knowledgeable helpful
The lady working was very helpful. She put my windows wipers on in the snow super quick.
Best service ever!
Excellent service, very helpful.
Great service friendly put on my windshield wipers for free
Check engine light came on so I asked them to scan it. Computers were down so they said they couldnt do it. Said there was an upgrade on computers and all of their stores were down.
Easy to find what I needed. The employees were almost non-existant.
Very courteous and knowledgeable staff! HIGHLY RECOMMENDED FOR ALL YOUR AUTOMOTIVE NEEDS! Military and veteran friendly, too! A+++!
Had a etc light come on so I stopped in the staff was friendly, helpful and went the extra mile overall great experience
Awesome customer service. I believe the person who helped me was Rae W. Saved me money on a cheaper part and was a total sweetheart.
Really nice customer service. Very friendly and helpful to me and my daughter.
Very friendly service will help u out what u need
The guy there hooked me up with a great price match and with everything I needed. I think his name was Brandon but he was a manager.
Service is a little slow, but seem like a decent store with nice people to help
Had just what I needed in-stock good prices
My go to auto store. Knowledge and helpful staff. I highly recommend this being your first stop.
The workers here never disappoint. Always great service and knowledgeable for my Automotive needs
Special ordered a part for next day delivery
Ordered my part online. My part was ready for me when I showed up. No hassle. I will be doing this again.
Good place to shop for car needs.
Terrible experience. Parts guy sold me the wrong pads just because he did not have the right ones.
Had what I needed at a reasonable price
Friendly and helpful staff. Clean and well maintained store.
Pricing is ok but they did help me figure out what was wrong with my vehicle.
Always helpful when I go in there to get what I need.
Normally good inventory but call ahead or you might make a trip for nothing.
Took my old oil. Thanks
Friendly and helpful staff but they always try to upsell.
Very helpfull,got the right part I needed,fit perfect
Has pretty much everything you need! Very helpful and friendly staff!!!
I dont remember what i bought 8 months ago here. But i have a car so i go to place like this. Thanks google
The times Ive been here the people were really nice and helpful.
Thank you it’s really helping me nice service
I love to buy my wiper blades from this place since they put them on.
Good prices and you can use 20% or even 30% off codes
Order online and was ready fast for pickup. Im a repeat customer.
Nice and helpful employees that are knowledgeable.
Employees are knowledgeable and helpful and products are priced well.
There guys up there are very helpful and the store is clean.
A good place to pick up parts for car and truck
Very professional and well stocked. Super staff.
Helpful staff and friendly too.
You can get what you pretty much need every place is different
Clean place, nice fellas. Cashier installed my wipers.
Staff will help you find the right parts fast.
She was friendly and helpful right away!
When I went to buy the kit i needed it was the only one there but was empty...someone stole the contents of the package and put empty package back
Nice place, friendly staff, kept clean and neat.
Theyre really good and price gauging
Convenient location and well stocked auto supplies
Good selection of Auto parts.
Quick knowledgeable service.
Really polite but not very knowledgeable staff
Great service very nice customer care
Great Helpful Staff !!! They got Everything you need for your car !!!!!!!!!
Prices are too high. Motor oil and radiator seal.
They keep really odd business hours. They were closed at 6 on a weekday.
Not enough employees.
Very quick to help you once you walk in the door
Very friendly and actually know their stuff
Quick service and very knowledgeable workers
Associates are really nice and happy to help.
The sales rep was very helpful!
It ok had to wait only one person at the counter
Always have what I need at a good price
A bunch of employees who know nothing about vehicle parts.
Very helpful sale people.
Nice staff! Very helpful!
Good staff, good location!!
All ways got what I need
Clean store worth great CS
This place had just what I wanted
Lady was very nice and helpful
Id take advance any day over AutoZone
Found a replacement mirror
Hours could be better. Otherwise, decent.
Quality Parts & great service!
Love it
Cool people there
Very nice and friendly.
Not enough cashiers available for customers
Brake pads arent lifetime warrantied
They had the parts I needed.
Workers knew exactly what I needed
So amazing
Very helpful with my problem
Fast in /out, GR8 help.🙈🙊🙉😎😁
Very helpful and patient
Easy to get in and out quickly
Great service by debra
Great! Thats my spot
Great customer service
Curious and helpful staff.
No help ...lazy Staff !!!!😡
Fast online service and advise
Advance Autos good as usual
Very helpful and knowledgable!!!!
Cheap and good sreves
Helpful staff.
Friendly helpful service
Gigs people, they know what they are talking about.
Very nice and helpful
Not very knowledgeable.
Nice staff!
Helpful and effective.
Glad it their
Good prices
Convenient for car maintenance
Great place
Helpful staff.
Great prices
Actually had what I needed
Ok
Normal parts store
Good service
Great Service
Zero personality
Helpful
Fantastic
Good service
Good service
Super service
Very helpful
Helpful staff
Very helpful
Friendly staff
Great place
Great choice, great service
They have people who speak Spanish I liked
Okie
Total reviews rating 4.3
166 Reviews for Advance Auto Parts 2023:
Review №1
2022-07-04I needed a battery for my 29-30 year car that only has 12.000 original miles on it.runs like new,the air conditioner never been serviced but check perfect,this is the best part ya start it in about 1 min.maybe 2 its ice cold down to 30 degrees every time.if someone would like to buy it we could talk about it.I was putting the new battery in it,works works perfect started right up check the air 30 degrees every time. Ray
Review №2
2022-07-02Best auto parts store in the city. Shane Rick glen whole crew are awesome .Never let me down always have parts we need or will have them next day. Won’t go to any other auto parts store.Thanks from JJ Carstar auto body and frame
Review №3
2022-02-18Staff were rude and condescending. When we told them the rainex wipers would not work for for our car. The man rudely told us that it’s a universal wiper and it would work. Of course it did not work. When we tried to return the wiper the same man was going to show us how that wiper would work. I told him standard wipers do not work and we showed him what the web site said would work. The man then proceeded to say we needed to know about the car and not waste their time. Well don’t worry we won’t be coming back, ever. I thought this store was supposed to help people who weren’t sure what to get. Of it wasn’t an emergency we wouldn’t have gone there in the first place. I don’t recommend anyone going there and dealing with these jerks
Review №4
2022-03-24This place is cool every time I go there the people are nice. Im knowledgeable Im a mechanic so I know what Im looking for it usually goes really easy.
Review №5
2022-01-25Wifes car was having starting issues, so we went to the Advance Auto Parts on Brookpark and Pearl. The Technicians Rob and Robert, that were working last night, were extremely helpful as well as customer focused. It was cold and they were busy, but the battery was tested and replaced, and she is back on the road, thanks to Rob and Robert.
Review №6
2022-05-29Awesome store...shane and rick are awesome..theyve helped me figure out anything that i was stuck on.
Review №7
2022-06-14Friendly service. Even helped me troubleshoot an issue!
Review №8
2022-02-09My boyfriend is always running there to buy more extra for his car
Review №9
2021-09-01Needed hose clamps, non in stock the size I needed, well they did have them in the shipment sitting in the back but was told I cant have them because they werent being put out until tommorow.. yea Ill drive by this place now and go elsewhere.
Review №10
2021-07-14Bought an alternator, the guy came out and tested my battery, it was weak, then he tested the alternator, it had zero output. Mike B. was super helpful aaaannd they had the part in stock! Thx Advance Auto Parts.