Ace Hardware Mariemont in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Service options
Health and safety
Accessibility
Offerings
Planning
Payments
Site: http://www.acehardware.com/store...
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–6PM
- Sunday:10AM–5PM
I actually like coming to this store. They dont always have *everything*, but they have some of most things.Everyone at this particular store is super nice, knowledgeable and helpful. I called ahead about something the other day, and the guy I talked to recognized my voice and took me right to what I was looking for. In and out in 5 minutes. It takes me 5 minutes to get to the front door of the blue amd orange stores, and another half hour looking for a plumbing thing and finding it over in paint 47 minutes later..If you need something specific and its 15 minutes to the big box store and a half hour to this place, come here. Youll still save time, and hell, they have free popcorn. Cmon. No-Brainer.
*Read whole review for a great outcome*I ordered a grill that was originally scheduled to be available for pickup on my birthday, April 14. I was then told by email it was delayed, and would be available for pickup the following Sunday. Then, it was abruptly cancelled.After communicating with Ace online customer support I was told the model is no longer in inventory, to use a replacement model number, which happened to be the same product number I ordered. The model I ordered is still listed as available on their website, just with a higher price (I paid $449), now listed at $519.99.Something doesnt seem right. I emailed back and forth with Ace with no success, until the owner of this store, caught wind of the problem and personally called me.He explained the issue, was extremely apologetic, and offered to honor the price I paid online and have the grill assembled for me as well. When I picked up the grill we chatted for a while and he even threw in a grill cover for my inconvenience. This high level of customer service is why I continue to support small businesses like this, and encourage others to do the same.Side note- AceHardware.com is not really affiliated with the brick and mortar stores, these stores just act as a pickup location for items bought online. The website has been having many problems. For the best experience, skip the website and visit in-person.
I am so grateful that this is a Stihl dealer. The customer service with me, myy crew and my chainsaws has been exceptional. The only long wait I had was for parts, otherwise, they take care of my maintenance needs quickly. Angie and Zach are awesome! I wouldnt go anywhere else, even though there are other dealers closer to me. Unfortunately I purchased a new saw last year from a different dealer ... spent thousands there on saws over the years and ended up dealing with a very rude owner on more than one occasion. Goodbye to them. I will only go to this Ace hardware to meet my business needs.
Frequently visit when i want a quick in and out experience. This time was for ant baits, had 5 to choose from one was out on the shelf. I was immediately approached by an employee asking me if i was finding everything okay, i asked they said probably some in the back which there was. Purchased two types and was on my way in less than 10 minutes. Great little hardware store with lots of odds and ends and not as big as the other home stores where one may spend more time searching for a product than actually purchasing or comparing! Will return again when headed that direction is also closest to my home, but dont often go that direction, so it gets special visits when in need. Thanks!
This isnt your typical big box home improvement retailer ... and thats a good thing.Conveniently located prices are a smidge higher than the big guys, but sometimes paying a few cents extra is worth it depending on the project.Staff is available and knowledgeable - you have a question they know the answer.
Stood around for 20 minutes while the Stihl salesman helped someone else. He finished up without acknowledging me and went to the back and did not come back out. A cashier in the front radioed back to let him know I was still there and wanted to buy something. Waited another few minutes for him to come out before leaving. Waste of time.
Their customer service is hands-down the best of any of the hardware stores Ive been to recently. I even had an older more experienced cashier bringing a younger one outside to show him how to put windshield wipers on my car. they have a post office branch in this location, which makes it very convenient. I also end up finding all sorts of weird little odds and ends that I wasnt planning on buying in the first place, but cant help myself. Plus, theres free popcorn.
Great little store, friendly people, decent prices. Good selection for a small store. Clearks are knowledgeable.. Plenty of off street parking. There is a traffic light so entry and exit is safe and easy. They carry most hardware that you need every day as well as seasonal
As a new contractor I am still learning the best tools for my trade, the manager there goes out of his way to find out any answers to my questions and always trys to get anything I need as fast as he can. The remodel there was smooth and did not inconvenience anyone. Great store...
This evening i needed a replacement valve shaft assembly for a cutoff valve going to an outside faucet. I decided to go to Ace hardware because I knew theyd have someone to help me ensure what i bought would fit and work. They didnt have exactly what I needed - they had ... uh ... more. It was a whole valve assembly ready to be soldered into the pipes. So the guy took the whole gizmo to a back room, took it apart, and brought it back out to the table. We put my old shaft into the new gizmos body and it fit! So I bought the whole new valve gizmo. At home, I removed the new shaft assembly, installed it into my old valve body, tightened it up just enough, and presto! It worked perfectly. Im only sorry I didnt get the guys name. I just asked for the guy who knows about plumbing. And, he was just the right amount of friendly. My wife was impressed that Ace had a part that would fit old plumbing!
Excellent service. Someone greets me every time I walk in and offers to help or find someone with the knowledge to help me. Store is clean, well organized with a surprisingly large variety. Its a bit pricey but the convenience and service make it a no brainer for less than industrial sized shopping.
Free popcorn, a USPS office INSIDE!! I can go drop off mail or packages, grab some screws, a hose, a grill and plumbing supplies and go party!! Did I mention free popcorn...? Cause they have it!! Very neighborhood feel, always greeted by someone! They are knowledgeable and helpful.
The slogan “Ace is the place with the helpful hardware folks,” was coined at this location. I seriously haven’t had customer service like I have here EVER. The employees are not only super knowledgeable, but they seriously really want to help you. They don’t just do their job well, they ACTUALLY want to help you. Freakin GREAT place!
Ace Hardware in Mariemont is second to none when it comes to service!! It starts with Bill, the manager, and is true throughout their workforce. If you are looking for knowledgeable advice on a project, dont go to the big box stores!! Go to Ace Hardware in Mariemont! Theyve recently expanded their space so they can carry a wide inventory. They even have a post office in the store now!!!
Impeccable customer service! I purchased a grill online for in store pick up. After calling an finding out that the grill would not fit in my vehicle, the folks at Ace offered to deliver it to my house that same day. Further, I unintentionally selected a natural gas grill instead of a propane grill. The Ace staff recognized this and immediately corrected my mistake. I was grilling out within 24 hours of purchasing the grill!
Call first! Drove past three other ace hardwares to get an ego battery edger the ace website said they had in stock. When I asked for help, they insisted that I was mistaken but when they checked the computer, sure enough, the had one listed as “in stock”. After several minutes of searching, they said they, in fact, didn’t have one. No solution offered.
Total reviews rating 4.5
165 Reviews for Ace Hardware Mariemont 2023:
Review №1
2022-06-07Probably the customer service I’ve ever had! I came in with a broken car key after struggling for days to try and find someone to replace it, and Jeff helped replace and program my key in no time. Even came out in the rain to program the key to my car. Very grateful for the kindness I was shown by all staff and highly recommend this store.
Review №2
2022-01-18Paint dept has very knowledgeable people .. Benjamin Moore paint is always top choice with professional painters .. box stores paint dont compare .. paints been around since Jesus
Review №3
2022-04-19Went in here for the first time recently and it was a very good experience... Attentive clerks and very reasonable prices. Overall far better than the large chain hardware venues.
Review №4
2022-04-03It was good , until I started walking around,and this white girl kept watching me.I had a pocket full of money, but we still have a long way to go. The other people seemed to be ok, but you can find a lot of things you need there.
Review №5
2022-03-07Established in Ireland 1934 a true Heritage Company over 88 years Automotive business Appointments Recommend European Foreign and domestic auto Restoration Repair Service Maintenance Business Cincinnati since 1950s
Review №6
2022-04-23Store was clean and organized. Smelled like hardware store too. Good quality made in America is what you get in there
Review №7
2022-05-13Usually love this store and the wondeful sales people but today I got a young guy on checkout at abt 12:30 PM who was downright rude and dismissive. 😡
Review №8
2022-06-05Great deals and I ended up buying more things then planned XD
Review №9
2021-10-06We were impressed by the variety of hardware items available. Sales people & cashier were friendly & helpful. We had 5 screens rescreened...very pleased with the result at a fair price.
Review №10
2021-12-08Great selection of everything. Went here to buy materials for my sons science project. Was shocked to find all the components we were after and the gentleman working there knew exactly where everything was.