Wheelchair-accessible entrance
Yes
AAA Independence Insurance and Member Services in Independence
Categories
Location on the map
Independence, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 216-606-6300
Site: https://www.ace.aaa.com/location...
Site: https://www.ace.aaa.com/location...
Opening hours
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:9:30AM–1:30PM
- Sunday:Closed
Comments (78)
Just called, didnt visit. customer service was good . when I emailed back a request to correct my sisters birthday, I have received no response. I will call them again next week..
AAA in independence are having their employees work around people who have COVID and letting people who have COVID come back into the office before they finish quarantine and they are not giving them time or paying them for time off if they have COVID... They’re not allowed to use the microwave or refrigerator which means they have to buy food everyday and they won’t give them a raise for it either they only get 30 minutes for lunch and they won’t allow them to have food delivered they have to spend half their lunch picking food up smh
I requested a particular garage that I had to cancel two days prior. The rep assured me of my request and once we hung up she decided to give me who she wanted the call to go to.
AAA is a great organization to work for. They are also very good to have in emergency situations.
Agent was not helpful. It was as if she had not the time to engage with me. Told me to look up on website to book a hotel. Talked rudely too.
Jennifer in travel has been wonderful helping me plan an upcoming trip (hopefully) to Ireland. Sent me brochures and maps and answered questions, some dumb.
Horrible service on the phone with the guy Zarrion
Great service. I was out of town and didnt have member # for hotel discount. The agent verified my info and gave me the number. Eazy peazy!
The front desk lady was great. The agent that helped us was fantastic.
Everyone was very nice, they helped us with all our travel requests!
I went there to get my photo for my passport no wait no worries...plus it was a pretty nice picture considering the last one CVS took..happy one last thing to worry about
Awesome place! Fast, efficient service. Kudos to the staff.
Nice people. The staff in the travel section where you can buy tickets for disney and places like that are great. Sherri is very sweet and helpful.
They tell me theyre going to get to me in 30-45 min. Then 40 min later they send me an automated message saying they wont be here for another hour. Im 5 miles from their station. Theres no one else calling them. They just hire lazy people. I pay for this service every month and the one time I use it I end up wasting my time waiting on them when I could have just called a friend to bring me gas. DO NOT BUY TRIPLE A. My whole family has been paying for Triple A for 20+ years and the place is run by unqualified, rude, inexperienced people who dont deserve a job or need new management. 100$ a year for what? A half hearted apology.
I had to use AAA just days after joining. They were so helpful and the towing company they sent out, Lake Auto Services, was prompt and professional.
AAA is good to have. You can count on them to get your tow there when they say itll be there, if not sooner. To me they are tops in towing. *each visit is a tow, even if its a tire change.
John quickly came and helped me with a flag. He was super kind!! Made my day so much better. Great service. Great job.
I love AAA I get my Cedar Point tickets through there and get all my toes through them Ive had them for the last five to six years
They really did not help me out with nothing I needed so I dont respect the help that they gave me they didnt give me any
Does not even deserve the one star! Was told by the AAA dispatcher in Richfield, Ohio that they had no one available to help me and to call back in the morning. I was approximately one mile from the Cuyahoga County line and was transferred to the Richfield area AAA. Why have AAA, which I have had for 37 years, when they cannot help me when I need it? Call back in the morning??? Seriously???!!!
Very good service they got to me with the quickness l am very happy with their efforts
Very nice customer service that time around
Never been. But I plan on it for travel advice as soon as Covid goes away
Refused to give me a USA map (I am a AAA) member because I came into office at 8:00 instead of 8:30, meanwhile people just standing around talking.
Customer service very nice, fast getting my new card out, excellent discount
Planning a trip, AAA this is the lace to go before you go
Very friendly supportive staff. No waite at all.
Tried to get a new number since a friend was using my card without my knowledge and they refused. Shopping for new roadside services. Very unsatisfied with how they handled the situation
Got to me quick and saved me a tow by getting my starter up and running again! Fast and knowledgeable
Eric G from j&r foadside/independence 44131Eric was utmost understanding, wonderful employee, timely depenable and utmost importance understanding & professionalThanku so much for helping me on Saturday thanku Eric G
They was very helpful when I got not one but two flats at the steelyard
Definitely wont be renewing my membership
Very bad service no tow in 6hours. Had it towed by dealer within 1hour.
They were. ready to help and I came out with what I needed!
Was given false information. person finally dropped out of returning a call.Checking another number and asked the question and found out he was wrong.
Was at this facility for training, very nice with many amenities for consumers and employees
Went for an International Lic and the service was friendly and fast.
We needed something notarized. They did it quickly.
Very polite and great customer service
Waited over 3 hours for a tow
Lousy never be there at the time that was said
Only went in to renew my membership. No issues.
Always helpful and nice. Sharon was super nice.
Great place for your travel and auto needs.
The companies they outsource are terrible
The Best Place for planning your trip!!!
Very good experience with Insurance upgrade
Great service and deals for members!
I work there and love what I do
The staff was great
Ok
Took care of me very well
Everyone should have a AAA membership
THEY ALWAYS TELL THE TRUTH
Respond in timely manner
Great Service Nice Staff
Great 1st Experience!
Very good.
I belong
Excellent service!
Everything was Perfect
Horrible
Very nice 👌
My dad job
Prompt services
Great club
I work there
Convenient. In the neighborhood.
Total reviews rating 4
78 Reviews for AAA Independence Insurance and Member Services 2023:
Review №1
2022-01-28AA A roadside service phone operators need to be retrained ! !!i An operator flat out lied to me and stated that I could ride with the driver to my service shop to have my car repaired. THEY LIED or gave me a whole lot of misinformation. They could have easily told me you cannot ride in the cab because of covid. No , they choose to tell me a lie. If its up to the driver whether someone can ride in the cab or not, than say that !!!!!!!!! I could have made other arrangements. What a dis-service. And you call yourselves A Premier Service company what a joke.. I am handicapped and disabled and dont appreciate being treated like this . Shame on you AAA !!!!!!!!!!!!!!!!
Review №2
2021-06-28Fast, friendly, efficient employee helped me get ready for my road trip with a person Trip Tik (map) for my road trip vacation to the ocean. I have many stops during this multiple week trip. In 1 booklet there is a section for each leg of my trip. There is also a scan code for an interactive map for my phone with up-to-date info (road construction/detours). Also received tour books for the states and areas Ill be visiting. The AAA membership benefits are amazing, even saved $ on a rental thru Hertz ($54/day for a mid size SUV)! Average everywhere else $74. Every employee that walked past said hello and genuinely seemed happy to work there. Even though they are short staffed, they are doing a wonderful job taking care of their members needs!Get a AAA membership you wont be sorry.Oh and if you need a EZ pass, they sell them here too!
Review №3
2021-10-15A tangle of disorganization. No longer a member oriented club, AAA has become a fifedom of competing marketing organizations. I moved after my wife died and attempted to transfer my membership. My old card is with the Summit county club which has merged with Columbus to become Ohio AAA. The Cleveland club whose offices are 3 miles away from me has merged with Pittsburg and calls themselves East Central. (No more Cleveland Auto Club) This new group wont service my account. No one is in charge at either organization. The staff doesnt have phone numbers of managers or authority to handle problems when they occur. As it stands, the Ohio club wont remove my deceased wifes membership or transfer mine. So the Summit club gave me a choice.. renew with them or cancel my membership. In other words, the last 3 months I paid for are useless and its my job to reestablish the relationship with the new club at the right time. Cleveland East, says they cant do anything with my membership but i should call them in December when my old membership expires.This isnt customer service. This isnt member assistance. Its just bureacrats collectiing paychecks for telling customers they cant help. I would like to pass my candid opinions up to managmement. An hour into a call in the Pittsburg organization and three levels of escalation, and they still dont know how to let a member give feedback to the director of OUR automobile club.The problems and the solutions start at the top. But dont expect much anytime soon. At both merged autoclubs the management has insulated themselves from any contact with members, and even their own front line staff.
Review №4
2021-05-25I did.not realize the people that represent AAA being a customer representative are quite ignorant and rude and definitely not professional the role for customer service for the public should be skilled and considerate it seems as though the people rather young or old are not qualified to be a representative for a large company especially if they have a negative toneWhy hire people for this role for customer service and not qualified. It’s rather sad
Review №5
2021-01-07My parents have been Triple A members for 24 years. Sometimes the people they talk to on the phone are rude....especially their managers. Today for the first time ever my mother called to ask if they can have a courtesy tow and manager Melissa would not. Its being towed from Cleveland to Garfield Hts. 10 minutes away. No they cant do it. They are charging them 80 bucks for 3 miles. I think being a member for that long, a courtesy should be given. No perks after being there for 24 years. I mean it doesnt have to be free but 80 dollars? Thats ridiculous!!! They obviously dont value their long term customers.Their customer service sucks!!
Review №6
2019-05-31I bought membership for the Travel benefits.The Travel Agent did put together a very nice itinerary but there was very little after sale contact or support. Also when I rented a car they did not honor my AAA Discount.
Review №7
2021-06-02The driver towing my vehicle was very nice and professional and the company itself called me to keep me updated on when he would arrive.
Review №8
2020-02-17I saw online that they could exchange foreign currency. I called and confirmed with the receptionist that they could do that. However when I arrived that same receptionist informed me that they only can do US to foreign currency not foreign currency to US. I understand it was a communication error that was partly my fault, but I found the receptionist to be fairly rude about it. She never apologized for the miscommunication and acted like I was bothering her by asking the question.
Review №9
2021-09-24The staff were through and patient. They create a driving route and found inexpensive but good quality hotels.
Review №10
2016-12-06I had gotten a piece of mail for an old tenant (Ive been here 4+ years) from AAA and I decided to see what the big deal was about. I sent in the application with my c/c number hoping that I could get the great deal. I received a call from Angie in the Independence, Ohio office to let me know that I had in fact been offered the deal and she needed additional information from me for who my 2nd free driver for 1 year was. She was helpful with my questions as I have never been a AAA card carrier and she was very personable. I would recommend that office to anyone who was looking to join or otherwise. So thank you Angie for being such a great asset to the AAA Independence office and Im sure glad you got my application.