Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (140)
Most of the staff in the automotive side have been there for some time. Front desk is knowledgeable and helpful. Mechanics are spot on with repair needs. I am a do it yourselfer, but these guys are Pros. I have used the shop many times for several vehicles. They are good.
I went in for an oil change. Upon completion they mention to me that my truck battery needed to replaced. I was shocked and disturbed from what I herd from the mechanic. I told them them that I just replace the battery in February 2020. They told me the terminal were dirty and should check the warranty and have it replace.As soon as I got home. I checked the battery. First off the the terminals were not dirty and in fact very clean as if it was brand new. Secondly I try to charge the battery only to find that the battery was completely charge. I am not sure if I can trust this place.
This AAA location has the friendliest staff! I was really surprised by how patient they were with my multiple questions. I needed to completely rearrange my travel plans, which I didnt even book with AAA, but they were so helpful and pragmatic in thinking through various ideas with me. I would use this location over and over again! 10 stars!
We cant praise enough this location and particularly its staff!! The manager, Tim Chatfield, is always very pleasant and helpful. He goes the extra mile to help us and is very thorough in explaining what needs to be done and why. The pricing is always very fair. Also, the employees here are likewise very friendly and helpful! A special shout out to Leo! He is so helpful, willing to take the time to explain what needs to be done, and just so pleasant!! Always nice to see him and Tim! For these reasons, we will always take our vehicles to this shop and recommend it to friends and family!!!
So this has nothing to do with a towing service but everything to do with personality! My boyfriend and I were unloading a dryer and Josh drove by in his AAA truck TURNED AROUND and parked and asked if we need help carrying the dryer to its destination!! I’m not sure which AAA company he works for but if he’s willing to help a stranger with a dryer he’s willing to go above and beyond for a customer with a towing issue.I hope this gets to josh! Thank you!
Anthony & his crew did an excellent job for me! Impressed with the friendly service. Could not believe how clean the facility was (including the bathroom)! Thanks, guys, for your excellent service. Highly recommend TireDiscounters!
My car died and I my regular mechanic was backed up, so I decided to give AAA a try on auto repair. I had the car towed in and received a call within a few hours with an estimate. The estimate seemed high, so I called around. It turned out they were on the higher end, but when I called back to the manager he explained why (it turns out it was the fuel pump that had gone bad and they only replace the entire module and not just the pump, in addition they replace the fuel filter, which my other estimates did not include). They were very pleasant and provided excellent customer service (which unfortunately seems to be a rarity these days).
We used the travel service of the Gahanna OH AAA office. Travis Detrick did an outstanding job for us planning our summer vacation (hotel, air, car rental, travel insurance, sites to see). Were now committed customers of Travis.
Ive had work done at two different AAA locations in the area (Reynoldsburg and Grandview) and have always been pleased with how I was treated and how the technicians walked me through problems. I always thought this was a company-wide standard and felt positive about my experiences. However, at this location I was initially told that a battery would need to be replaced before they could further determine if my ignition was a problem. Im aware that Ive had issues with my battery and ignition switch for quite awhile so this came as no surprise. Ive had my oil changed at another auto place who kindly let me know about the ignition issue and asked how to get my car started. Once Tim, the manager at AAA, informed via phone about the issues, I tried to ask if another battery could be tested and I could walk him through starting my car since it tends to be tricky (but not complicated). My plan is to eventually get the ignition switch replaced for the second time, but I wanted to see if it worked for the time being. I was told in a sarcastic tone that they shouldnt have problems with starting it and that it needed to be replaced. I understand that this is a business and theyre trying to make money, but if the customer is trying to suggest a solution to the issue at hand, please listen. I was willing to get it repaired, but at a later date. Unfortunately, I wont be back. Also, I read one post that said that if you are a woman, theres a chance you might be taken advantage of (as I still had to pay over $100 for just the diagnostic that told me already what I knew) and to not bring your car here. I have to agree since my suggestions werent being considered.
Everyone here is extremely friendly and Ive never had a bad experience. The travel agency made our honeymoon affordable and stress free! I would highly recommend this location for any service!
Recently took my car here after AAA gave me a significantly lower quote than a competitor for work that the other shop insisted needed to be done.Tim, the assistant manager, was great to work with and extremely informative.After about an hour the shop gave me a call to let me know that the work the competitor told me I needed wasnt necessary at all, and was a very minor fix.So I ended up saving about $1,500 because this shop and its technicians are honest. This is now my go-to shop for anything mechanic related.
Called and ordered a set of low profile, run flat Michelin tires on Friday.They found a set and had them available for installation on Saturday morning at 8:15. In and out by 10:00am.Great service!
I had to get a document notarized and thought it would take about 5 minutes. I purposely waited until after lunch to get the AAA office. When I got there, the gentleman that asked to help me told me the notary was in a meeting and had been for about a half hour and said it shouldnt be too much longer. Well, after waiting for about an hour, the notary was able to help me on a 1 minute notarized document. I guess next time I will call ahead which I wouldnt think I would have to do.
Always amazing service.I appreciate their approach in their service practices and they answer all of my questions. And I have a lot of questions. Always because thats just who I am. They are extremely patient.. They give great advice and have extremely skilled technicians. Quite frankly some of the best techs Ive seen in the past several years of having service done on my vehicles.
Joel felt there was a problem in my cars cooling system caused by some air in the system. This was causing a gurgling sound when running the engine. Joel did everything from vacuuming the cooling system to replacing all the coolant; but, the sound still persisted. He didnt charge me anything despite all the work. How honorable for Joel and he AAA team to not charge me! It is great to work with these men.
Great people to work with to plan a trip.
I had this store make a triptik for a cross-country trip. It was incredibly useful and had all of the details you need to make a long car trip easier. I would recommend this store to anyone looking for advice for car travel or trip planning.
Thanks so much for your outstanding assistance. I have noticed that there has been a significant reduction in the amount of printed material available. I understand that, as the cost of printed media becomes greater , and less available in our electronic world- I was SO DELIGHTED to have this agency order maps that arrived in my home in time for my flight and car rental. Thanks so much! You folks are just great. Sometimes where we travel is off the electronic maps- so its wonderful to go back to the paper! Thanks again.
I will recommend Travis Detrick for helping me with my maps and TripTik routings for KSC Visitor Complex, FL., Hersheys Chocolate World, Hershey, PA and Virginia Beach, VA. Thanks again for your help, Travis.
I have taken my car here a few times and had great service. How ever I had a schedule d oil change and wiper replacement. It took them an hour and a half. I sat there and watched there mechanics dick around for a while then I complained to the a rep there and then it took them 45 more minutes to finish.. by then I complained more and got the oil change for free..id like to add. There were 3 mechanics in the garage and only one other car..make your own decision but I will never get my oil changed there again
Was told my oil change would be around 45 mins to an hour. Took 2 hours and the last hour they keep saying all they needed to do was out the panel back on. Never returning
We love going to this AAA location. Everyone there is friendly and eager to help us out. Whether its a road trip or simply getting answers to airplane flight questions everyone seems ready to help out. Id not flown for a very long time and saying I was anxious was to put it mildly. Cristin was fabulous in answering my questions and putting me at ease. She kept an email line of communication open with me that was greatly appreciated. We will continue to visit this AAA to collect information and try to make our getaways and dreams a reality.
Ray, Tim & the entire team ALWAYS take expert care of our familys auto needs. They are true professionals & always do the best job possible!! Highly recommended, reputable and reliable. You WILL be Happy:)!
I asked for an Alignment, they checked to see if I needed it first before actually charging me. Most places would do the alignment whether I needed it or not. Really Appreciated that.
My husband called in and spoke with Ray and expressed a concern he was having with his front tires on his Mustang rubbing. The previous owners put the wrong tires on the front. We made an appointment and upon his inspection while putting new tires on the front Ray and his mechanic (wish we would have caught his name) found numerous areas of concern on the passenger side front wheel attachments which they took us back to show us. They addressed the issue on the spot and potentially saved us from a severe wreck in the near future! Thank you Ray and your knowledgeable staff!!! Honesty seems to be very important to them!! This is just another reason why we will continue to bring our cars to AAA Car Care in New Albany!!
I needed to transfer my membership from Iowa to Ohio. All the representatives were busy. They receptionist looked over my paperwork and started the ball rolling. By the time someone was free, I knew what plan I wanted, how much it was going to cost, I had info on the credit card and extra insurance. I was in and out quickly.I also learned how the office was setup. This was setup different than Iowa. Members can come in and grab books and info. But, the need to see the receptionist on the way out to make sure the inventory gets updated.I also saw the map on the wall that tells you how far you can travel in 1,2, 3...etc from Columbus. It gave me a good idea of the places that I can visit.I plan to go back there! Great service.
Unfortunately there is no site for AAA Columbus. We joined AAA after a huge towing bill was essentially uncovered by Liberty Mutual. A lot of past AAA services like trip tyke are dated. One still likes a good map. Yelp and Google have replaced the books and merchandise is overpriced compared to Amazon. But if you need a start or a tow, AAA is ok. But, our new insurance, Nationwide, provides road service and tows for both of us, for all cars at less than half the price of a SINGLE AAA membership. Reason for one star... when our membership expired, we called them several times to cancel. Frankly, I thought a single call would be sufficient but they kept calling and calling and calling, on their time not my time. In less than a month we got 15 calls. Even blocking them, it still went to voice mail. Asking for a supervisor does no good because there are two call centers handling membership. Argggh...finally took names and threatened them with Attorney General if calls continued. My advice, check for coverage with your auto insurance, better, cheaper. AAA harasses people that opt not to renew, at all hours of the day/night. I will never ever join again. Havent had a call in a week, a miracle!
So far it has been a great experience. Olivia has been great helping us make our travel plans and it was quick and easy to get our new passport photos in order to renew our passports. I highly recommend the AAA Travel Agency at the Gahanna Branch.
This is the worst possible place to take your car. 2 years ago it took them more than a full business day to replace a battery, just to find out they needed to replace the starter too. Now, the battery is toast. Its covered under a warranty but they no longer carry the garbage they gave me, so instead of go ing me what they DO have they make a 9 year member come back after theyve ordered it. Will they also pay for my rental? Nope. Will they charge you more for labor than anyone else, sell you crappy parts with questionable expertise, just to make you run around town so they dont have to inconvenience themselves? Yes.
Ive gone here for years, and Ive always been impressed by the timely service and knowledgeable staff. Repairs and maintenance were always done in a timely fashion, and they clearly communicated what needed to be done and the cost. A reliable auto shop overall.
I visited my local AAA to get discount tickets for Kings Island so we could have a special outing to celebrate my wife Lillys birthday with our grand kids. AAA Travel helped us make this special event affordable and enjoyable for all. Thank you.
I visit this location due to my passengers side window fell down into the door and would not roll back up. They put the window back on track less than 20 mins. Im for ever grateful. The technician was very pleasant and professional. I high recommend this location.
Very friendly and gave me exactly what I needed, with out pressing me to buy or fix what wasnt needed. Ray was very informative. Will definitely go back to for future services. Bonus points for great wifi, and tea and coffee :)
Dr Morgan and his staff are friendly, professional and treat everyone with respect. Dr Morgan presents you with multiple options for your treatment. My father and I are both patients and very happy with services weve received.
There is not discount for being a member for Disney World but they advertise it is SMFH what else is a lie
Love AAA. If you ever need towing, you will find out the upgrade fee per year with additional towing 24/7 emergency is well worth the money.
My wife had them look at her car and was told she needed her brakes replaced in one single wheel well. They quoted her $991 to fix the problem.... which is strange because the parts only cost $250 and it should take a garage 1 hour of labor. Assuming labor cost is $125/hour I still can’t tell where the extra $600 cost comes from?It seems like they were talking to a woman and wanted to take advantage of her. If you are a woman, love a woman, or just generally care that people aren’t taken advantage or cheated don’t go to this garage.Needless to say we took it elsewhere. Best part is the place we took it is replacing the brake system in BOTH front wheel wells for $500.... hmmmmStep up ya game AAA!!
The people who helped me are always first rate. If it was just about that, then I give the workers an A+. However, this New Albany branch no longer carries supplies, like waterproof wallet holders and any gadgets forVacation. I give the executive(s) who made this decision to take them away from the new place a complete (F-). Way to go executives turning an A+ perfect thing and changing it. I hope you actually read this. Please listento your employees and clients. I give them 2 stars with the potential to get 5 stars
Very nice get my international drivers license here in less than 15 minutes in and out
The receptionist was very nice and polite, helping me decide which Disney World ticket to buy, on the other hand, Sarah, was very rude and disrespectful. She clearly doesnt like her job. I wont be going to this location any more.
Everyone is always so very helpful, polite and welcoming. I never have to wait for service of any kind. Their recommendations are very helpful and so are their Publications.
This is a great car shop, I can count on them to help whenever we my much loved wheels need attention.
Very professional and courtesy did great 👍 job at close to estimated price
I couldnt have asked for nicer people to help me. They answered all of my questions & got everything squared away for a cross country trip. I would recommend anyone to do their business here.
I got my car checked at AAA.They told me that it was a battery issue and replaced my batttery.They also charged me 120$ for diagnosing the issue in addition to the battery cost.On top of that they were asking me 1000$ for ignition coils,spark plugs and gasket, which i didnt pay.When i got it checked by a local mechanic,he diagnosed the problem ,which was no oil in the fuel pump.I dont trust AAA now as i feel i have been lied to.Please dont go there.Pathetic service,poor technicians,overpriced.Save your dollars,avoid this store!!!
Chris Baker is an awesome insurance agent and I highly recommend him. he will take care of all of your insurance needs whether it be auto home or an umbrella policy.
Very nice place. Great service and friendly staff. Safelight auto glass is in the same building so fix a glass and plan a trip at the same location.
Very knowledgeable staff; had my trip tik tour books & a paper gold out map together for me in no time
Everyone is super friendly whether you are planning a trip or getting your car worked on. The wait is never too long.
Very easy to get discount tickets to the Rock and Roll Hall of Fame in Cleveland; curbside parking, quick turnaround...in and out in 10 minutes....great!
Walked in to get a tire plugged. They said they were closing in 10 mins. Forget that the tire was already off the car and its a five minute job. I have bought tires here several times but never again.
Great place to go, but its a smaller scale----we like it that way, so we will be back.
Great job, very friendly repairs were done inappropriate time frame.
It was fine. We were there when the travel dept was closed.
There was no receptionist...after waiting 15 minutes I was told we will be with you shortly...after 15 more I left. Also wanted to schedule car maintenance...but no one ever came to that desk...
Great service and excellent deal on tires....buy 3and get 1free.
The Car Care staff is nice and offer great prices for AAA Members.
They are always friendly. And courteous. And aaa reps are there for your other needs if u have to wait
Helpful and friendly staff. Provided me with the information I needed for our family vacation. Will come back for help with future trips.
Had my windshield replaced. Very nice folks. Stefan was a gentleman.
I have been in this site two times to collect data and review details for a trip we are planning and both representatives were exceptionally helpful and professional.
The receptionist was extremely rude and very unhelpful. Just plan your vacation yourself better than being talked down to.
Very fast and did a great job. Very friendly and excellent customer service
Great place to take your car. My experience was awesome and I really would recommend it to anyone else.
I always take my cars here to have them worked on. Tim has always been fair and honest.
Tim is always polite and helpful. I get great service at AAA.
I am a wrench, but sometime there is not enough time. These guys are fair and get the job done right, the way i would!!
Little slow getting help but otherwise good. Stopped in for a couple maps.
It took 3 1/2 weeks for the employees to get back with me regarding my trip.
Unfriendley service at 3pm. Was told they close in 30 min, no help. Was told go to expo for info.
Ray and Terry are very helpful and friendly and always do a first-rate job!
Very friendly staff. Battery replaced and on my way in less than 20 minutes.
Has my windshield replaced by Safelite here. Everyone was very friendly and the service was prompt.
Was actually at Safelite getting my windshield replaced. Service was great.
Got my college age daughter 9 months free emergency service.
Very knowledgeable, informative. Followed covid 19 protocol. Will go back.
Always good service, polite and helpful.
In and out, got my international drivers license here.
Very helpful when I got a flat tire and needed a tow.
People did not acknowledge me. When they did, I felt like I was bothering them.
I had an appointment and my service was done right on schedule!
Been calling them all day to check on status of repair. Phone goes to a fax machine!!!!! Pick up your phone!
Thanks for helping me with my TripTiks to KC and Philly, Lynsie.
Everyone there was very helpful 👌 !
Went to AAA to get trip tics. They were set aside to pick up.
Very dependable and good prices especially if you are an AAA member.
Everyone was very nice. Amanda was especially helpful!
Good food. Friendly staff personal touch.
Very professional people. The building was immaculate too.
Always great and friendly service.
Fast and friendly service.
Nice guys.
Great service
Quick, efficient good service
Awesome team members, service and pricing!
A one stop shop, AAA membership and auto together in the same office.
Tim was extremely helpful and knowledgeable.
Very helpful. Definitely will visit again.
Excellent service from the repair department.
Very friendly patient and helpful
Delightful, engaging staff and excellent service.
Fast and friendly. Very professional.
Slow travel services but in the end I got what I came for.
The staff was very helpful.
Did my flush and fill while I waited.
Always very nice and very helpful !
FANTASTIC SERVICE AND CUSTOMER CARE ❤
Friendly, quick customer service.
Friendly staff and clean atmosphere
Good help.planning vacations
Pleasant people
Good, trustworthy service
Not helpful getting currency
Always get me taken care of.
Friendly and fast service
Nice, helpful staff
Quick service and help
In and out fast.
Not so hot
Very slow and unorganized
Good airo place
Great service
Friendly & knowledgable.
Excellent experience
Thank You!
👍👍👍👍
Fast clean
Very helpful
Trip tocks!
Justin put on a steering wheel cover for me. It took less than a minute and he was super nice and very helpful!
4.4 (140 comments)
Review №1
2022-06-10Came in 50 mins before they closed to get my tire plugged and put back on Monday, 6/6. I asked them only if they had time to do it. The guy at the counter quickly asked and the answer was yes. It was done within maybe 20 minutes. I even noticed that they had other cars in the garage when I pulled up so it was very nice of them to do it for me when I came in that late in the day. I typically work the entire time that tire shops are open so I was very happy to get this done. Thank you!
Review №2
2022-05-18Visited this AAA Repair Shop earlier this month. The shop is a great little place...the staff was both friendly & helpful. I called & spoke with Arnold who helped me purchase wiper blades using my (BOGO) coupon from my AAA magazine. Arnold was GREAT❗I definitely would recommend this Store to anyone looking for auto repairs/parts.
Review №3
2022-01-03Very helpful, but sad to hear they are doing away with their travel guide books and maps. Lucky for us they still had some in back which they retrieved for us and our cross country trip. Even though we have GPS, we like to have the guides for suggestions. for accommodations and places to see. Love having a real map in hand.
Review №4
2021-08-03I never did one star. I left a review of they were great. It was a A+ experience. I have no idea where that one star came from and Im sorry it was there. They did a awesome job and helped me with my account. I have been with AAA for 40+ years and the one on Hamilton road it run by professionals, caring, helpful people. Ill use them again and again. Thank you 👍
Review №5
2022-02-04I always have most pleasant experience at this AAA! The staff is super nice and they make me laugh. :o)
Review №6
2021-11-02Professional, helpful, great suggestions and an app to go with the trip tix. Its always to have good paper doc when we travel out of state. Apps are great, but of management. App+maps, perfect.
Review №7
2021-08-20Arnold is a true professional. We were stranded with a tire blowout and he got us taken care of and back on the road. Very professional and honest. I would highly recommend.
Review №8
2021-05-21I had a tire emergency and contacted this location for a quote. Joel D. was very helpful. He answered all of my questions and made special accomodations to ensure my car was ready in time for me to get to the airport to pick up my mom. I will definitely revisit this location and recommend.
Review №9
2019-07-24Jeff & Leo are great and very personable. The service was quick and they didnt attempt to offer me a gambit of things I did not need.
Review №10
2020-12-20Friendly staff. Great customer service that went above and beyond to do research to clarify information about a Consulates document requirements. Great perk for AAA members is free notary service! Will go there in the future whenever I need anything notarized.