5 Star Auto Care in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
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Site: http://www.5starautocarecincinna...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
5 Star Auto Care in other cities:
This place is great. I took my car in after having bad experiences with multiple shops around town and 5 Star Auto Care took care of me like a good neighbor instead of a complete stranger. They gave me a reasonable estimate for all the work that needed to be done and when something unexpected came up, they took care of that too. This place cares about their customers and the service is top notch. Its so great to find a shop that made me feel comfortable and like my business mattered. I will definitely be back the next time my car needs work.
They did a very good job with my Dodge Ram, they communicated with me every step of the way. They dont allow you to start spending money until they are for sure what your initial vehicle issues are. Everything was done in a timely manner. Id definitely recommend going to them for any of your vehicle repair needs..
I have been going to 5 Star Auto Care for over 5 years. They always treat me so nice and offer a ride when I need one. I have taken 3 or more cars to them and they always give me the best service and explain in detail what needs repair. I had a lot of work done this last trip on a used car I bought last year. I had a feeling it needed a few things and it did but now I feel this car is very dependable.
Deron and Mike were great! They got everything taken care of for me in a day. Not only were they quick, they were friendly and informative about the repair and other suggested repairs. I liked that they listened to me and didn’t brush me off like the dealership. Can’t beat the price, especially for a good experience and a quality job! This will be my go to place for car maintenance from now on!
Amazing customer service and super friendly employees. You can tell these people are passionate about their job and they want to get the job done right for you. I will 100% be using this shop every time I need maintenance due to their friendly staff and they get the job done quick and efficiently! Thank you 5 star Auto!
These are the best people, I feel very lucky to be in their neighborhood. Honest, transparent, thorough and efficient. They don’t want you to spend a dime more than you need to, and the entire crew is always friendly and helpful. I will keep coming back because the service here is excellent across the board!
Customer Service was outstanding! I needed a wheel alignment done because the original car place that put on my new tires a few weeks ago didnt provide this service. Therefore, today I asked Deron, the owner of 5 Star if he could do the alignment for me. He didnt hesitate. He immediately said yes. He even provided me with a loaner car so I could keep working while he worked on my car. Now I call that A+ service. Wow!
Michael was very helpful. I needed my front brakes pads/rotors/calipers replaced and it was done at an affordable price. They make their price points clear and price everything out before you decide to use their services or not. They have various sales as well. I feel respected and listened to - I made it clear I was not in the financial place to pay for additional repairs so he helped me prioritize the repairs (brakes) for a safe car. I am leaving with all the information I need should I further pursue other maintenance needs for my vehicle (battery, struts, battery hose, oil change, etc.) Thanks, 5 Star!
Ive been using Five Star Auto Care for several years for car repair and general maintenance and have always been satisfied with their work. They offer quick service, which is especially helpful when my car is in need of repair. They provide a ride home so I dont have to wait while my car is being serviced. They also provide a loaner car if they need to keep it longer.Great service, great folks to work with, very professional and they know how to fix my car, right! I also appreciate that they guarantee their work. Couldnt ask for more.
Deron and the guys have been taking care of my cars for as long as I can remember....at least 20+ years. They go above and beyond to make it easy to get any service done. Need a ride home? Got it. At work he comes and gets it and leaves me a loaner car. The work is always done quickly and I never feel like Im being over charged. This is the kind of family owned repair shop everyone should have for their cars. Thanks guys! My Dodge thanks you too...without you guys I probably would have sent her to the junk yard by now!
My 5 Star experience was great! Starting with them looking at my car promptly & diagnosing the problem; ordering parts & fixing the problem promptly - WOW!! Plus they gave me a loaner car (not rental) so i could get to work on time & return at the end of my shift to p/u my car. This service meant the world to me.All along the process, from my first phone call to them, I felt at ease & trusted them with my car & their expertise to fix it. It was definitely a 5 Star experience for me. I highly recommend them to anyone & theyre MY PLACE from now on for any car issues. I drive a 2005 vehicle, so Ill probably be going back, lol. Just wish that Id found them sooner 🙂
Took my daughters car in for emergency repairs. The staff here were very professional and quick to diagnose and contact me with an estimate. Prices are reasonable and service is outstanding. I was so impressed with this experience that the next day I took my car in for maintenance. Ive found my new repair shop. Thank you and I highly recommend you.
Mike gave me a clear explanation of the issues with my vehicle, broke down my options and allowed me to make the final decisions regarding what services and repairs I was willing to move forward with. I was given a free loaner vehicle, which drove very well, and was back in my car within 2 days. The total cost was under the quote he had given me. I will absolutely be returning to 5 Star Auto Care.
This place was recommended by a friend who had his car maintenanced here for a few years. I actually had my car moved from a different shop that recommended I get a new transmission so I could get a second opinion.Daron was professional with me over the phone. The mechanic Jason found out I didnt need a transmission replacement, showed me pictures of what was wrong, explained what was happening and had my car delivered to my home.Professional team and Im happy with the work.
I recently relocated to the Cincinnati area and needed to get a brake job on my Subaru Forester. After reading through Google reviews, I selected this shop in Cheviot. I spoke to the owner on the phone to make the appointment and he was courteous and helpful. I was given a loaner car to use to run some errands while they worked on my car. I was not charged for an evaluation of my emergency brake or my front brakes and was told I only needed a rear brake job. I thought I needed both front and back brake work so he could have easily convinced me that was the case. My car was finished earlier than promised, and the invoice was LOWER than the estimate. I would highly recommend this business!
We take all of our vehicles here. Great people and great work. Very pleased with all of the services weve received. They will let you know what you may have to take care of in the future without telling you it has to be done now. I trust them and they have never let me down.
I highly recommend this auto repair shop. I looked around and this place had the best pricing, they even gave me a veterans discount (without asking), gave me a free loaner car so I could still get my stuff done. Jason in the front was very friendly and was a great help. I also was contacted a few days later to check on the vehicle and my satisfaction. Seriously, use these guys, no regrets.
Horrible customer service and extremely disrespectful owner. I called to confirm my appointment and the service person who answered said he didnt see my appointment so he called the owner, Deron, to get on the phone and he blasted a horn in the phone and it was so loud my ears bled. That is absolutely ridiculous and extremely childish for a grown man. I will make sure no one I know goes here ever!
5 Star Auto Care has been very helpful with my car and its problems. I have dealt with them extensively over the last few months and they have helped make my car fun to drive again. The prices are fair and I couldnt ask for better professionals to handle my vehicle. My car wasnt in the greatest shape when I bought it, but over time they have turned my automobile from sub-par to substantial again. They even lent me a loaner car so I could get to and from work while they fixed my cars problems. Overall its been a great experience. Just look at all of the reviews below and youll see why you should consider bringing your automobile to them. I can only speak for myself and I can say I found my mechanics for future auto repairs.
I bought a car thinking is was backed by a warranty, only to find it was sold as is. Even though they worked on the price for a exhaust and a alternator soon after I bought it there were other problems. The front breaks needed replaced soon after. I never got a call about the brakes being under the warranty after I stopped by and left my number.I took my car to Cheviot Auto which I can trust and had the brakes repaired. There were other problems that he fixed which cost me money. These should of been fixed before selling the car.When you buy a car from a repair shop, you hope they have gone over the car because their name is behind the sale.Being a local small business, I hope they change their business ethics and learn from this review.
I absolutely love and prefer coming here. The staff is super friendly and helpful, and the service done on my vehicle is always excellent. I always feel like a welcomed friend rather than just another blank face walking through the door, and that is a great feeling. I would definitely recommend bringing your vehicles here over anywhere else.
I was new to the Cincinnati area and after reading the reviews I decided to bring my vehicle here. Great choice, they have gotten me in on a very tight schedule. Staff is always very friendly and respectable. They have given me rides to and from home while my vehicle was getting repaired and also gave me a rental car so I could make it to work. Definitely recommend this place to anyone!
My Friend recommended 5 Star Auto to me and they definitely live up to their name!!! A good mechanic is as good as finding gold. These guys are honest and take the time to repair your car the proper way. I always try to support local as much as I can and these guys will be my go to car doctors from from here on out. I highly recommend them!!!!!
I have been doing business with 5 star for years. I have always been treated with 100% great service. Deron and the boys always take good care of my vehicles and I know when I leave I am confident my vehicles are in great safe roadworthy condition. I would not consider going anywhere else. Keep up the good work boys!!!!!!!!!!!!!!!!!!!!
Having searched around for a repair facility that I not only can trust but tell others about, I found this place. They went above and beyond to help me to prioritize the repairs my car needed. Jason treated a fellow Veteran with respect. I give them 6 stars for the customer service and the mechanics are the Best around.ALL THE WAY!!!
It was great. They completed the repair when they said they would, and the car is running find. After picking it up I stopped and got gas and then the car would not start. I called Deron and he came, got the car started, drove it back to the garage, and found it was the cable to the negative terminal on the battery was dirty and needed tightening. We have not had a problem with starting since he did hes simple repair.. He never charged me!This is a excellent place to get repair work completed.
I was visiting Cincinnati from out of state and my car broke down on the interstate with a blown transmission. Along the side of the road, I searched for auto shops where I could have my car towed. After calling a few places, I talked to Deron at 5 Star Auto and knew right away that was who I wanted to look at my car. Deron looked into several options, and found a quality used transmission that he installed. I am very appreciative for his excellent service and for getting me back on the road again. The quality of the work and professionalism were top notch!Its in the name -- 5 stars!!!
Had a great experience with this shop. Had a full inspection & brake job done. Their website was easy to navigate & schedule an appointment with. Great customer service, timely work, and they even had a loaner for us to use while the truck was in the shop! Couldnt recommend more!
So grateful I found 5 Star!!!!!! So attentive, helpful, and solved my problem while saving me money. I have had extremely awful services in the past. It is always something when I get work done to my car. I am a single mother and need a safe vehicle. I barely made it to there shop where they gave me a free diagnostics and came up with a solution at the best price without upselling me. In the end they saved me form spending an unnecessary 800 dollars in another shop!!! Definitely going back.
As a woman, finding a mechanic that doesnt talk down to me is important. Finding a mechanic that I can trust is key. The desk guy, Jason didnt listen. He offered excuses for problems that were non-sensical. Its a Focus is not an answer to a question. I went in with a burnt smell coming from the air vents. After a diagnosis, and $730 later, the exact same smell was there. ( In fairness, I did receive other repairs ). I was told that the smell was from mold. I am 53, I worked in a dealership! I know what mold/ mildew smell like. The repairs ran on the High End of the average costs for same repairs that I had done.Also, when I got home, one repair wasnt done that I had specifically asked for, although he said that it was. My tires were also 15 lbs. too light. Thats basic stuff, which made me wonder what else was off. I asked for answers such as, Why are my brakes still feeling soft if they are ok?. His response to more than one question was, Its a Ford Focus... Thats not an answer. I was talked down to. As a female, I was insulted. I gave them 2 stars simply because my car does still run. I dont trust that the repairs I paid for were actually the ones that I needed. Actually, it wasnt! The burnt smell still existed. I took it to a competitor and got the smell fixed and for 1/2 the cost they had quoted. Not 5 star work in my opinion. High cost, unprofessional experience. I also asked for the owner to call me. Nothing. Oh well, live and learn! I would definitely get a few quotes from other shops. You may save a lot of money and headache. I went down the road to repair the smell, which I will also review.Update: While looking through my Google Guide, I noticed that an employee of this shop did a personal review. Yep, it was a 5 Star review. Shop around!!!
I called a night in advance and asked could id roomy car off to be looked at for a possible tune up. I dropped my car off at 11:30/12 the next day and they said they would call once they looked at it. Later that day around 5 I was told my car was two behind to get in the garage . The next morning around 11 still no call. I call they said my car had not been seen theyd call me in a hour. At 4 still no call I go to get my car and it was just starting to be looked at I brought my car two lines above E they charged be $10 saying my car needed gas to be tested but how when it had just gone into the garage to be tested. Wont recommend them to anyone
After paying them $170 to tell me they couldnt find the leak in my AC system so they added coolant and dye, they then found a major leak in the main hose assembly, the one right in front of you when you open the hood. Then they quoted me $681 to replace. I ultimatley got the repair done at another shop for $320 and that price included an oil change. When I asked the owner why the estimate his mechanic gave me was 50% higher than another estimate and more than double that of a third estimate he said it was because they only used quality parts and had good mechanics......yeah, right. Had I allowed them to rip me off they way they tried to, I would have spent a total of $850 for a simple leak in an AC hose assembly. They will never, ever get another dime from me.
I went in today because I just bought a car and it was making a crunching noise and needed to be realigned. The guys were FANTASTIC! Not only did they find the cause for the noise and fix it but also gave me an oil change and alignment in just over an hour. And all for an extremly fair price. I will be going there for life. Its nice to actually find and honest mechanic!
I had an exhaust leak somewhere but couldnt find it. I was fully expecting to have to replace the entire exhaust on my truck. Daren put my truck on the lift and found the leak within minutes. Turns out i only needed a muffler and not the whole exhaust system. Darren runs a hones and trustworthy company. PLUS he was able to let me use a loaner vehicle so i could go about my day while they worked on my truck.
My daughter and I were on a vacation in Cincinnati when we had an unexpected problem with our van. The car alarm started going off inexplicably, while we were driving, and we didnt have the button to deactivate it. We decided to call Five Star Auto, and they very generously explained what to do over the phone. What a relief! They were courteous and professional, and there was no profit in it for them. Just good people. We are forever grateful!
More like 1 Star Auto. I got ripped off big time by these guys. New to Cincinnati, my car was acting strange, so took it to 5 Star Auto based on positive reviews. After 3 days of not having a car, Darren finally called and estimated it would be about a $1200 fix. Not knowing anywhere else to take it, and because I trusted them, I told them to go ahead and fix it. After coughing up the 1200, I sent a copy of my invoice to my old mechanic back home and he said that with what I had done, any reasonable mechanic wouldve been able to fix it for around $600. They took advantage of someone new to the city and overcharged me $600! Wheres my $600 Darren?!? Avoid 5 Star Auto or you will get screwed over.
Just wanted to say thank you to ALL the guys that worked on my Explorer yesterday and had it back to me in time. These guys keep their word, I was worried because Ive had horrible experiences with auto mechanic places that find problem after problem and keep the vehicle for small repairs for weeks on end then hold the vehichle ransom for the new huge repair bill..... But I had my SUV towed at 11am ( used the towing company they recommended, & they used a flat bed for our SUV :) and just wanted fuel pump and TPS replaced and I had it back around 5pm same day. It runs better than ever and they just didnt fail me at all. I will now use 5 start auto care to care for all 9 of our vehicles. A+++++++++ all the way! Very down to earth and personable guys. Made me feel like a real person and understood my urgency. Thanks guys!!! Tonya Sandoval
Overcharged me for a service and then when i got my car back i immediately noticed that my turn signal gear was sticking. I turned around not even a minute later and told them this and they insisted it wasn’t there fault. When i then asked for a quote on how much it would cost, i was quoted over $200. I did a quick google search and found that the part is easy to replace and just $35...overpriced, dishonest, and never going back.
I was a repeat customer, so I surprised at the treatment I received. I had an appointment to have my car at the shop at 10 a.m. on a Saturday morning. I was told I would receive a call with the outcome of their inspection and how much the repair was going to be. I got no call that Saturday and therefore, I had no car the rest of the weekend. Not to mention, my work identification, and other things that I use everyday was in my car. I was late to work the following Monday and had to wait until the shop opened because I could not clock in nor get into my workplace without my work identification. They had my car for six days. I will not return to Five Star Auto.
I had a problem with the cooling system bleeder valve in my car.After inquiry I took the car to 5 Star. They quoted a price that wassubstancially less expensive. Provided a car so I could continue to mybusinesss and reparied it in a timely fashion. Exactly the kind of servicethat is needed.
Daren and his staff are excellent men if you have a problem or if something is still wrong they will do their absolute best to try to locate the problem to make you happy! My father has been going to him for over ten years i love this guy and would recommend him to any and everybody!
Five Star Auto Care Saved my Holiday vacation! Driving from Athens,Georgia to Columbus,Ohio to visit my mom, my 2003 GMC had the alternator die in Lexington Ky. The crew at 5star stayed open late on new years eve and fixed it in a great time! Thanks again 5 star! -jeff
Total reviews rating 4.6
123 Reviews for 5 Star Auto Care 2023:
Review №1
2022-06-24I really enjoyed my experience at 5 star auto care. I had a bad experience with a car dealership they made me think my car was useless 5 star gave me hope. They was so friendly and kind they made you feel like family. From this day forward they are my auto shop they do very good work and I will tell my family and friends hats off to 5 Star!!!👌
Review №2
2022-04-305 Star had been my garage for all my cars for over 5 years. They have always accommodated my family and have figured out issues with our cars that some other garage might have missed or not taken the time to care to repair the car properly. I feel very safe trusting 5 Star with all my cars.
Review №3
2022-07-09I use 5 Star for everything from routine oil changes to major repairs. They do great work, keep track of regular maintenance needs, and are never pushy. Super friendly to me and my car-loving kiddo!
Review №4
2022-05-14Took our new to us 2018 Rogue Sport to get looked over. The staff at 5 Star truly are 5 stars! Spotlessly clean shop, friendly, knowledgeable staff, kept us informed - and I really appreciate the loaner car to use while our car was with them.
Review №5
2022-04-02I had never heard of 5 Star Auto Care before my car broke down across the street from them. My car was shaking terribly and I was too scared to drive any further so I pulled into their shop. They were kind enough to come out and talk to me and get me set up with an appointment even though their shop had already been closed for nearly 45 minutes. They identified the problem less than 12 hours later and I was back in my car in less than 2 days. I’m very grateful they helped me out and would HIGHLY recommend them to anyone else.
Review №6
2022-06-17It was my first time using your services so thanks for doing a great job. I liked how everything you did was explained in detail. Very personable. I will have no problem using you again.
Review №7
2022-07-23They have replaced the clutch on two of my cars. On the second car they came in under quote because they found that a replacement they quoted wasnt needed. Another shop was trying to lock me in on an insane list of repairs that turned out to be totally unnecessary. Bullet dodged.
Review №8
2022-01-15Deron Mike did a great job helping me get new tires for my truck. Very personable and really look out for you and your vehicle. Thanks for caring!!
Review №9
2021-11-155 star had the best customer service Ive ever had. Mike was very informative and explained everything to me. They checked my car out and sent me a very detailed report with pictures. They got my car in, looked at an completed fast. I will continue coming here from now on. Thanks so much Mike and 5 star!
Review №10
2021-11-12Had a great experience here! Deron and Mike were both great to deal with. Work on my car was fast and effective! They even have a loaner cars if your in a bind and need another vehicle! Would recommend to anyone!